AI Solution Architect Cv Adam Moore AI Solution Architect 07700 90XXXX adam.moore@example.com adammoore London, SW11 5QW STRENGTHS Architecture direction Set a clear technical direction for customer operations transformation, helping client teams understand design choices and delivery priorities. Client communication Explained architecture options and trade-offs to client stakeholders, earning commendation for clear guidance during a customer operations programme. Team mentorship Mentored architects and developers on agent workflows and decision records; colleagues gained a practical reference for design discussions. Service transformation Connected service journeys with CRM and contact centre improvements, drawing on customer operations experience to clarify practical needs. Operational reliability Worked with security and platform specialists to monitor agent behaviour and exceptions, keeping reliability and operating controls in view. SKILLS AI solution architecture Agentic AI Agent workflows Multi-agent systems Agent design patterns GCP Vertex AI Gemini AI monitoring Secure solution design Scalable solutions Reliable solutions Systems integration Contact centre change Salesforce LANGUAGES English Native 40 French Intermediate 20 MY CAREER 15.2 Years AI Solution Architect at Lattice Grove Consulting (3 Years) Cloud AI Architect at Redfern Cloud Partners (3.6 Years) Customer Solutions Architect at Willowbank Customer Systems (3.2 Years) Solutions Engineer at Keystone CX Services (2.6 Years) Software Engineer at Merefield Commerce (2.8 Years) SUMMARY AI Solution Architect with 15 years’ experience shaping cloud and customer operations platforms, including commercial agentic AI delivery on GCP. Design secure, scalable and reliable solutions with Vertex AI and Gemini, connecting agent workflows to business systems and customer service operations. Guide architecture decisions and delivery with client stakeholders, architects and developers, drawing on experience across contact centre transformation , Salesforce and software engineering. Earlier customer systems and cloud assignments developed practical insight into service processes, CRM integration and operational controls. Hold Google Cloud and Salesforce certifications and communicate technical choices clearly to business and engineering audiences. EXPERIENCE AI Solution Architect Lattice Grove Consulting Nov 2023 - Present London, UK Set the architecture for a customer operations transformation, shaping commercial agentic AI solutions on GCP around service journeys, operational needs and existing business systems. From 2024, designed and developed agent workflows using Vertex AI and Gemini, applying agent design patterns and multi-agent architectures to route enquiries, retrieve approved information and prepare consistent responses. Established monitoring for agent behaviour, service outcomes and exceptions; worked with security and platform specialists to strengthen controls and support reliable, scalable operation. Connected agent experiences with Salesforce Service Cloud and Data Cloud, and evaluated Agentforce for service workflows, documenting integration choices and implementation trade-offs for client stakeholders. Led architecture reviews and delivery planning with client stakeholders, architects and developers, resolving design questions and keeping implementation decisions aligned with business priorities. Mentored architects and developers on agent workflow design, architecture reviews and clear technical decision records. Cloud AI Architect Redfern Cloud Partners Apr 2020 - Oct 2023 Manchester, UK Designed Google Cloud solutions for customer service and contact centre transformation programmes, connecting CRM, telephony and knowledge systems while maintaining clear data flows and service ownership. Guided a Salesforce Service Cloud implementation for several support teams, mapping case management and escalation needs into practical integrations and release plans. Built an early conversational automation pilot using period-appropriate cloud services, testing common enquiry paths with service teams before recommending a measured production rollout. Presented architecture options and risks to client and technical audiences, translating platform constraints into decisions delivery teams could implement and support. Customer Solutions Architect Willowbank Customer Systems Jan 2017 - Mar 2020 Leeds, UK Mapped customer service processes across a multi-channel support operation and turned findings into a CRM and contact centre improvement roadmap. Designed integrations between Salesforce Service Cloud , case-management tools and customer records, reducing duplicate handling through clearer data ownership and workflow rules. Coordinated technical design and acceptance testing with service leads, developers and suppliers, resolving operational issues before staged releases. Solutions Engineer Keystone CX Services Jun 2014 - Dec 2016 Birmingham, UK Delivered customer support platform configurations for retail and subscription clients, documenting call flows, case routing and knowledge requirements for implementation teams. Investigated integration and service incidents across CRM and telephony environments, using structured root-cause analysis to improve handovers and support documentation. Presented demonstrations and technical recommendations to client teams, matching proposed capabilities to customer service needs and delivery constraints. Software Engineer Merefield Commerce Aug 2011 - May 2014 Nottingham, UK Developed and tested web application features for customer account and order-support journeys, working from documented requirements through release verification. Improved application support handovers by recording interface behaviour, recurring faults and practical troubleshooting steps for colleagues. LEADERSHIP, AWARDS & RECOGNITION Received a client delivery commendation in 2025 for clear communication and dependable architecture guidance during a customer operations programme. Mentored architects and developers on agent workflow design, architecture reviews and clear technical decision records. EDUCATION BSc Computer Science University of Leicester 2011 Leicester, UK CERTIFICATIONS Google Cloud Professional Cloud Architect, renewed 2026 Google Cloud Professional Machine Learning Engineer 2025 Salesforce Certified Service Cloud Consultant, maintenance current 2021 Salesforce Certified Agentforce Specialist 2025 TECHNICAL SKILLS Cloud Platforms: Google Cloud Platform, Google Cloud Run, Google Kubernetes Engine AI Platforms: Vertex AI, Gemini, Dialogflow CX Salesforce Products: Salesforce Service Cloud, Salesforce Data Cloud, Salesforce Agentforce Programming Languages: Python, Java, JavaScript Web Technologies: HTML, CSS, TypeScript APIs and Data Formats: REST, JSON, XML Databases: PostgreSQL, MySQL, Google Cloud Bigtable Contact Centre Platforms: Amazon Connect, Twilio Flex, Genesys Cloud Telephony Protocols: SIP, WebRTC, RTP Monitoring Tools: Google Cloud Monitoring, Google Cloud Logging, Prometheus Software Testing: JUnit, pytest, Selenium SKILLS AI solution architecture Agentic AI Agent workflows Multi-agent systems Agent design patterns GCP Vertex AI Gemini AI monitoring Secure solution design Scalable solutions Reliable solutions Systems integration Contact centre change Salesforce PROFESSIONAL AFFILIATIONS Member, British Computer Society (BCS), engaging with the UK professional computing community. Member, Association for Computing Machinery (ACM), participating in its professional community for computing practitioners. LANGUAGES English (Native) French (Intermediate)
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