Business Support Coordinator, Adult Social Care Cv

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Business Support Coordinator, Adult Social Care Cv Ruby Thompson Business Support Coordinator, Adult Social Care 07700 90XXXX ruby.thompson@example.com rubythompson Nottingham, Nottinghamshire, NG7 2RD STRENGTHS Confidentiality Handle sensitive resident details discreetly, checking records and sharing information only through appropriate service channels. Clear communication Prepare minutes and written updates that help colleagues and partners understand decisions, responsibilities and follow-up actions. Sound judgement Review incoming requests carefully and direct urgent or complex enquiries to the appropriate practitioner or service. Reliable organisation Track appointments, records and deadlines together, helping teams manage changing demands without losing sight of follow-up. Practical support Share clear guidance with apprentices on enquiries and record keeping, helping them gain confidence with everyday service tasks. SKILLS Adult social care support Resident enquiries Service contact handling Appointment coordination Confidential records Case file preparation Statutory deadline tracking Meeting minutes Report writing Financial administration Data analysis Problem solving Competing priorities Apprentice guidance Partner liaison MY CAREER 11.4 Years Business Support Coordinator, Adult Social Care at Northbridge Community Partnership (4.5 Years) Senior Administration Officer at Ashdown Care Network (3.3 Years) Business Support Officer at Fenwick Housing Association (2.3 Years) Administrative Assistant at Cedar Grove Support Services (1.2 Years) SUMMARY Business support professional with more than 11 years’ experience across adult social care , housing and community services, supported by a Level 3 Diploma in Business Administration . Coordinate resident enquiries, appointments, case files and statutory follow-up, handling sensitive information with sound judgement and discretion. Prepare clear reports, minutes and action records, and use Microsoft Office and service systems to review information, resolve issues and adjust priorities. Support colleagues and apprentices with practical guidance, while maintaining respectful contact with residents and partner organisations. Hold a full UK driving licence , have access to a vehicle with business-use insurance and a current Basic DBS check. EXPERIENCE Business Support Coordinator, Adult Social Care Northbridge Community Partnership May 2022 - Present Nottingham, Nottinghamshire Coordinates daily administrative support for adult social care teams, balancing resident enquiries, service contacts and appointment changes so urgent requests reach the appropriate practitioner promptly. Maintains confidential case records and prepares case files, checking key information and outstanding actions to support accurate statutory work within service deadlines. Produces meeting papers, clear minutes and action logs for multi-agency discussions, giving colleagues and partner organisations a reliable record of decisions and follow-up tasks. Uses Microsoft Excel to review service activity and identify incomplete records, then shares concise findings with managers to help resolve data-quality issues and prioritise follow-up. Processes routine financial administration and service enquiries, using established checks to ensure information is recorded accurately and sensitive details are shared appropriately . Provides practical, respectful guidance to Business Support and Housing Apprentices on record keeping , enquiry handling and digital systems, helping them build confidence in day-to-day tasks. Senior Administration Officer Ashdown Care Network Jan 2019 - Apr 2022 Derby, Derbyshire Supported a busy community care service by coordinating diaries, appointments and incoming contacts across several practitioner teams, reducing missed handovers through clear confirmation processes. Prepared confidential case documentation and written updates, applying access controls and careful checking to protect sensitive information and maintain dependable records. Arranged case review meetings and drafted minutes and action points, enabling practitioners and external partner organisations to track decisions and statutory follow-up. Reconciled routine service charges and purchase records against finance-system entries, flagging discrepancies for resolution before monthly reporting deadlines. Built Excel trackers and Word templates for workload monitoring and case-file checks, making changing priorities easier to assess during periods of high demand. Business Support Officer Fenwick Housing Association Sep 2016 - Dec 2018 Leicester, Leicestershire Served as an initial contact for residents seeking housing and support information, clarified the nature of enquiries and directed people to the relevant officer or service . Coordinated appointments and maintained accurate contact and case records, helping housing and community colleagues respond consistently to resident needs. Prepared reports, correspondence and meeting notes in Microsoft Word and PowerPoint , checking content for clarity and accuracy before circulation. Managed competing administrative requests by tracking deadlines and escalating time-sensitive matters, supporting timely responses across a complex service environment. Administrative Assistant Cedar Grove Support Services Jun 2015 - Aug 2016 Nottingham, Nottinghamshire Recorded incoming service enquiries and updated client information under supervision, developing sound practice in confidentiality and accurate record keeping . Organised appointments, prepared files and supported routine financial administration , helping frontline colleagues spend more time on scheduled service work. Used Microsoft Excel and Word to maintain basic trackers and produce correspondence, meeting agreed deadlines while learning new office systems . LEADERSHIP, AWARDS & RECOGNITION Recognised by the Northbridge service manager in 2024 for clear, dependable meeting records and considerate handling of sensitive resident information. Provides informal task guidance to Business Support and Housing Apprentices, sharing practical approaches to accurate records and prioritised enquiry handling. EDUCATION Level 3 Diploma in Business Administration Nottingham College 2012 Nottingham, UK CERTIFICATIONS Full UK Driving Licence 2026 Basic Disclosure and Barring Service (DBS) check 2026 Microsoft Office: Excel, Word and PowerPoint, workplace skills training 2020 PROFESSIONAL SKILLS Spreadsheet Software: Microsoft Excel, Google Sheets, LibreOffice Calc Word Processing: Microsoft Word, Google Docs, LibreOffice Writer Presentation Software: Microsoft PowerPoint, Google Slides, LibreOffice Impress Case Management Systems: Mosaic, Liquidlogic, CareDirector Finance Software: Sage 50, Xero, QuickBooks Digital Communication: Microsoft Outlook, Microsoft Teams, Zoom SKILLS Adult social care support Resident enquiries Service contact handling Appointment coordination Confidential records Case file preparation Statutory deadline tracking Meeting minutes Report writing Financial administration Data analysis Problem solving Competing priorities Apprentice guidance Partner liaison PROFESSIONAL AFFILIATIONS Member, Institute of Administrative Management, engaging with a professional community focused on effective administration and business support. Member, Association of Public Service Excellence, participating in a professional network concerned with improving public service delivery.

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