Senior Clinic Administrator Cv

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Senior Clinic Administrator Cv Toby Stewart Senior Clinic Administrator 07700 90XXXX toby.stewart@example.com tobystewart Stockport, SK3 8HT STRENGTHS Customer welcome At clinic reception, keep arrival information clear and the waiting area welcoming, helping customers feel supported from their first contact. Clear communication Explain appointments and services in person, by telephone and email, adapting the details so customers know what to expect next. Reliable coordination Track reports and supporting documents through checking and dispatch, keeping deadlines and outstanding items visible to colleagues. Team support Share practical mailbox and record keeping guidance with new reception administrators, helping colleagues settle into clinic routines. Steady prioritisation During busy reception periods, balance customer arrivals, enquiries and clinical requests while maintaining accurate records and a calm manner. SKILLS Clinic administration Customer service Customer relationships Reception management Customer enquiries Call screening Shared mailboxes Appointment information Report dispatch Clinical liaison Microsoft Office Customer management systems Written communication Time management Continuous improvement LANGUAGES English Native 40 French Beginner 10 MY CAREER 11.7 Years Senior Clinic Administrator at Harbourgate Health Centres (2.8 Years) Clinic Reception Administrator at Cedarbridge Medical Practice (2.3 Years) Customer Services Administrator at Northbank Diagnostic Services (3.2 Years) Customer Service Assistant at Fielding Leisure Group (3.2 Years) SUMMARY Customer focused clinic and service administrator with more than 11 years of experience in reception and administrative services. Welcome customers, coordinate their visit from arrival to checkout and respond to enquiries in person, by telephone and by email. Work with clinical colleagues to manage appointment changes and customer reports, while maintaining accurate records and meeting service targets. Use Microsoft Office applications and customer management systems to organise competing priorities and keep customers informed. Contribute to smoother administration through shared mailbox and document checking routines, and support colleagues with practical guidance on accurate records and enquiry triage. EXPERIENCE Senior Clinic Administrator Harbourgate Health Centres Jan 2024 - Present Stockport Coordinate front-of-house administration at a multi-disciplinary clinic, welcoming customers and keeping reception, waiting areas and arrival information organised throughout busy sessions. Manage face-to-face, telephone and email enquiries, screen and direct calls , and monitor shared mailboxes so customers receive timely answers about appointments, procedures and services . Work with clinical colleagues to resolve appointment changes and hand over customer requests clearly, helping visits progress smoothly from check-in to checkout. Track customer reports and supporting documentation through processing and dispatch, checking details and deadlines before release. Use Microsoft Office applications and the clinic's customer management system to maintain accurate records and monitor individual and team service targets. Introduced a shared daily mailbox and document-check routine with colleagues, reducing avoidable follow-up and supporting consistent service improvements. Supported the induction of new reception administrators, sharing practical guidance on mailbox triage and customer record accuracy. Clinic Reception Administrator Cedarbridge Medical Practice Sep 2021 - Dec 2023 Cheadle Supported reception and administrative activity for a busy primary care practice, balancing customer arrivals, appointment queries and requests from clinical staff. Responded to enquiries in person, by telephone and by email, using clear written and verbal communication to explain available services and direct queries appropriately. Updated customer management system records and used Microsoft Office to organise correspondence, appointment information and routine administrative documents. Prepared customer reports and documentation for checking and dispatch, following practice procedures and agreed turnaround times. Kept the reception and waiting area clean, orderly and welcoming, raising facilities or service issues promptly with the appropriate colleague. Contributed to team targets by sharing workload during peak periods and maintaining careful records while prioritising competing requests. Customer Services Administrator Northbank Diagnostic Services Jun 2018 - Aug 2021 Macclesfield Served as the first point of contact for customers attending diagnostic appointments, combining reception support with accurate administrative coordination. Screened incoming calls and managed email enquiries, directing clinical questions to the appropriate team and recording follow-up actions in the customer management system. Checked appointment details and customer documentation before visits, helping customers understand practical arrangements and reducing incomplete paperwork. Coordinated report preparation and dispatch with clinical colleagues, keeping a clear record of outstanding items and agreed deadlines. Balanced changing priorities in a fast-paced setting while maintaining a calm, customer-focused manner and contributing to shared service objectives. Customer Service Assistant Fielding Leisure Group Mar 2015 - May 2018 Wilmslow Welcomed visitors at a busy leisure reception and answered questions about bookings, facilities and services in person and over the telephone. Managed email requests, routed enquiries to the relevant colleagues and kept customer information and routine correspondence up to date. Used Microsoft Office applications and a customer management system to record bookings and support accurate day-to-day administration. Maintained a tidy, presentable reception area and coordinated with colleagues to resolve customer requests during peak periods. Built confidence in customer relationships, time management and working towards individual and team targets while delivering reliable front-line service. LEADERSHIP, AWARDS & RECOGNITION Recognised by clinic colleagues in 2025 for dependable coordination of customer reports and clear communication during a service scheduling change. Supported the induction of new reception administrators at Harbourgate Health Centres, sharing practical guidance on mailbox triage and customer record accuracy. EDUCATION Higher National Diploma in Business and Administration Trafford College 2013 Greater Manchester CERTIFICATIONS Customer Service Excellence, Level 2 2016 Data Protection and Confidentiality in Healthcare Administration 2022 Microsoft Office Applications, workplace skills certificate 2019 PROFESSIONAL SKILLS Microsoft Office applications: Microsoft Word, Microsoft Excel, Microsoft Outlook Customer record systems: Customer management systems, electronic customer records, appointment records Clinic reception resources: Shared mailboxes, telephone systems, reception booking systems Document administration: Customer reports, Microsoft Word documents, Microsoft Excel worksheets Customer contact channels: Telephone enquiries, email enquiries, face-to-face reception Clinic service records: Appointment schedules, customer correspondence, report dispatch records SKILLS Clinic administration Customer service Customer relationships Reception management Customer enquiries Call screening Shared mailboxes Appointment information Report dispatch Clinical liaison Microsoft Office Customer management systems Written communication Time management Continuous improvement PROFESSIONAL AFFILIATIONS Member, Institute of Customer Service, engaging with professional resources on customer experience and service standards. Member, Institute of Healthcare Management, connecting with a professional community focused on healthcare administration and service delivery. LANGUAGES English (Native) French (Beginner)

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