Imaging Services Administrator Cv

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Imaging Services Administrator Cv Isla Richardson Imaging Services Administrator 07700 90XXXX isla.richardson@example.com islarichardson Bristol, BS7 9QJ STRENGTHS Patient communication Offer clear, considerate appointment information; patients know what to expect and where to direct clinical questions. Empathy Respond calmly to patient concerns, especially when appointments change, helping people feel heard at reception. Accuracy Check identifiers and appointment details before updating records or exchanging imaging data, helping prevent avoidable errors. Prioritisation Balance reception queries, clinic changes and waiting-time updates, keeping urgent information moving to the right colleagues. Team support Share timely clinic updates and coach new colleagues, contributing to dependable handovers across administrative and clinical teams. SKILLS Diagnostic imaging administration Appointment booking Clinic coordination Inpatient appointment liaison Patient records management Reception and enquiry handling Imaging data exchange Patient preparation information Waiting-time monitoring Information governance Patient communication Non-clinical appointment guidance Patient data accuracy Clinic list management Administrative and clerical support LANGUAGES English Native 40 Welsh Beginner 10 MY CAREER 9 Years Imaging Services Administrator at Cotswold Diagnostics Partnership (1.4 Years) Radiology Booking Coordinator at North Quay Community Hospital (2.4 Years) Patient Services Administrator at Willowmere Medical Centre (2.8 Years) Reception Administrator at Elmbridge Health Clinic (2.4 Years) SUMMARY Diagnostic imaging administrator with nearly nine years’ experience supporting patient-facing services across hospital, community and multi-site settings. Coordinate clinics and appointments for CT, MRI, ultrasound, interventional radiology, fluoroscopy, X-ray and mammography, using Radiology Information Systems , the Radiology PACS system and Image Exchange Portal. Provide a welcoming first point of contact, sharing clear non-clinical appointment information and patient preparation details with patients, staff and visitors. Work with ward teams on inpatient appointments, maintain accurate patient records and keep patients informed about delays . Contribute to quality evidence supporting UKAS BS70000 accreditation and Community Diagnostic Centres, bringing a Health and Social Care Management degree, current information-governance training and the legal right to work in the UK without sponsorship. EXPERIENCE Imaging Services Administrator Cotswold Diagnostics Partnership Jun 2025 - Present Gloucester, England Coordinate outpatient clinics across multiple sites, booking appointments for CT, MRI, ultrasound, interventional radiology , fluoroscopy, X-ray and mammography while checking service-specific preparation instructions before confirming visits. Maintain patient details and appointment records in Radiology Information Systems , creating, updating and cancelling entries with careful checks to prevent mismatches and incomplete records. Monitor waiting areas during busy clinics, keep patients informed about delays and pass relevant updates to clinical staff so appointments can be managed safely and calmly. Support reception readiness by checking the area, responding to patient, staff and visitor enquiries , and making handwarmers available before investigations when required. Contribute accurate administrative records and evidence for quality reviews supporting UKAS BS70000 accreditation and the operation of Community Diagnostic Centres . Radiology Booking Coordinator North Quay Community Hospital Jan 2023 - May 2025 Swindon, England Coordinated inpatient (IP) imaging appointments with ward teams, confirming department requirements and communicating patient preparation information to reduce avoidable appointment disruption. Sent and received imaging data through the Radiology PACS system and Image Exchange Portal , checking identifiers and routing information before completing each electronic exchange . Managed appointment enquiries by telephone, email and at reception, providing patients with practical, non-clinical guidance and escalating clinical questions to the appropriate staff. Kept clinic lists and patient information current in Radiology Information Systems , recording amendments and cancellations accurately for the imaging team. Coached new reception colleagues in patient-focused communication, accurate record updates and effective clinic handovers, helping them provide consistent administrative and clerical support . Patient Services Administrator Willowmere Medical Centre Apr 2020 - Dec 2022 Bath, England Delivered front-desk and telephone support for a busy community service, resolving appointment queries and directing clinical matters to the appropriate practitioner. Maintained patient records and appointment data, checking entries and processing amendments or cancellations in line with confidentiality and information-governance procedures. Tracked clinic arrivals and waiting times, gave patients timely updates and alerted colleagues when delays affected scheduled appointments. Balanced incoming enquiries and reception tasks through clear prioritisation , dependable handovers and a calm, empathetic approach. Reception Administrator Elmbridge Health Clinic Nov 2017 - Mar 2020 Chippenham, England Welcomed patients, staff and visitors as the first point of contact, handling in-person, telephone and email enquiries with discretion and a helpful manner. Booked appointments and maintained electronic records, checking patient details carefully when setting up, changing or cancelling visits. Prepared reception areas for daily clinics and coordinated information between administrative and clinical colleagues to support an orderly patient journey. LEADERSHIP, AWARDS & RECOGNITION Received a Patient Experience commendation at North Quay Community Hospital in 2024 for contribution to a positive patient experience. Coached new reception colleagues on patient-focused communication, accurate record updates and effective clinic handovers. EDUCATION BSc (Hons) Health and Social Care Management University of Gloucestershire 2016 Gloucestershire, England CERTIFICATIONS NHS Data Security Awareness 2025 Safeguarding Adults Level 2 2024 Radiology PACS and Image Exchange Portal user training 2022 PROFESSIONAL SKILLS Imaging services: CT, MRI, Ultrasound, X-ray Diagnostic modalities: Fluoroscopy, Mammography, Interventional radiology, Community Diagnostic Centres Radiology systems: Radiology Information Systems, Radiology PACS system, Image Exchange Portal Patient administration: Electronic patient records, Appointment booking systems, Clinic lists Office and communication: Email, Telephone systems, Electronic data exchange Information governance: NHS Data Security Awareness, Patient confidentiality procedures, UKAS BS70000 accreditation SKILLS Diagnostic imaging administration Appointment booking Clinic coordination Inpatient appointment liaison Patient records management Reception and enquiry handling Imaging data exchange Patient preparation information Waiting-time monitoring Information governance Patient communication Non-clinical appointment guidance Patient data accuracy Clinic list management Administrative and clerical support PROFESSIONAL AFFILIATIONS Member, Society of Radiographers, engaging with a professional community connected to diagnostic imaging services. Member, British Institute of Healthcare Management, connecting with a professional community focused on healthcare service management. LANGUAGES English (Native) Welsh (Beginner) ADDITIONAL INFORMATION Legal right to work in the UK without sponsorship. ADDITIONAL INFORMATION Legal right to work in the UK without sponsorship.

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