General Store Manager Cv

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General Store Manager Cv Lucas Young General Store Manager 07700 90XXXX lucas.young@example.com lucasyoung Norwich, Norfolk, NR2 4AB STRENGTHS Commercial judgement Used sales, availability and shrink information to agree practical store actions with department managers and protect customer choice. People development Coached new and experienced managers through planning and performance conversations, helping them take greater ownership. Calm employee relations Handled sensitive employee matters with respectful conversations, consistent HR processes and accurate records. Operational coordination Aligned delivery, replenishment and department priorities so colleagues could keep customer-facing areas ready during busy shifts. Customer focus Checked promotional presentation and daily standards from the shopper's perspective, keeping value and service visible on the trading floor. SKILLS Large-format store management Food and non-food operations Online fulfilment Customer service Operating plans Availability and replenishment Waste and shrink control Trading insight Promotional execution POS standards Sales and basket growth Legal compliance Coaching and talent development Complex employee relations Prioritisation and delegation MY CAREER 21.4 Years General Store Manager at Crownmere Supermarkets (6.2 Years) Operations Manager at Broadland Grocers (4.2 Years) Store Manager at Marketline Retail (4.1 Years) Deputy Store Manager at Hearth & Field Stores (4.2 Years) Department Manager at Coastal Value Retail (2.6 Years) SUMMARY Retail operations leader with more than 21 years of experience progressing from shop-floor supervision to General Store Manager in large-format retail. Lead food, non-food, online fulfilment and customer service operations , using trading insight to improve availability, stock routines, delivery flow and store standards. Build accountable teams through coaching, recognition and consistent people processes, and manage complex employee relations with respectful, clear communication. Bring department managers together to deliver promotional activity, strengthen the customer value message and grow basket attachment. Career contributions include controlling waste and shrink , maintaining safe and legally compliant stores, and developing future talent across diverse teams. EXPERIENCE General Store Manager Crownmere Supermarkets Aug 2020 - Present Norwich, Norfolk Lead day-to-day operations at a large-format store spanning food, non-food, online and customer service, aligning department plans with trading priorities and customer needs. Use availability, waste, shrink and sales insight to agree actions with department managers; strengthened stock routines and replenishment follow-up to keep key lines ready for customers. Set a clear shrink strategy with managers, using stock checks, incident trends and shop-floor standards to target loss risks while protecting service and product availability. Reworked delivery flow and task allocation with operations leads, improving how goods move from receipt to shelf and helping teams maintain productive, customer-ready departments. Coach and recognise managers through regular floor conversations, using questions and specific feedback to build ownership, resilience and a pipeline of future talent. Manage complex employee relations (ER) cases, applying HR policies and processes consistently and maintaining respectful, well-documented conversations. Review promotional plans before launch, delegate preparation and check point-of-sale (POS) execution so activity lands to brief and on time with a strong value message. Bring departments together around the sales agenda, encouraging healthy trading-floor competition and practical ways to increase basket attachment, including an additional item per basket. Translate weekly trading insight into store operating plans with department managers, assigning priorities for availability, labour and service to sustain operational excellence and productivity. Compare sales, availability and customer-service indicators across departments, agree corrective actions with managers and review results through trading walks to improve store performance. Coordinate cross-department reviews of replenishment and customer-service handovers, testing revised routines with team leaders to resolve recurring delays and support continuous improvement. Lead change briefings with department managers, inviting colleague feedback and recognising improvements to maintain team engagement and resilience through operational changes. Operations Manager Broadland Grocers May 2016 - Jul 2020 King's Lynn, Norfolk Directed operating routines across a busy superstore, coordinating food, non-food, online and customer-facing teams to sustain service through peak trading and seasonal change. Used sales, stock and availability reports to focus replenishment and backroom routines, addressing recurring gaps without creating avoidable waste. Introduced regular delivery-flow reviews with department leads, clarifying handovers and task priorities to improve the pace and reliability of stock reaching the shop floor. Led shrink reviews using loss patterns, stock controls and colleague feedback; agreed department-level actions and followed up standards during trading walks. Planned promotional launches with managers, checking labour allocation, ticketing and POS presentation against the brief and customer value message. Coached team leaders through change and performance conversations, recognising good practice and building confidence to resolve routine challenges independently. Applied HR policies and processes in employee relations matters, escalating complex ER cases appropriately and maintaining accurate records. Worked with department leads to turn weekly trading results into practical operating priorities, assigning follow-up on stock availability and delivery routines to improve execution across the store. Used peak-period labour and service data to adjust task sequencing with team leaders, protecting customer-facing coverage and maintaining productivity during seasonal demand. Store Manager Marketline Retail Apr 2012 - Apr 2016 Cambridge, Cambridgeshire Managed a high-volume food and non-food store, translating trading plans into clear daily priorities for managers and shop-floor colleagues. Reviewed availability, waste and shrink information with department leads, then adjusted ordering, rotation and stock-check routines to address causes rather than symptoms. Improved customer-ready standards by introducing structured floor walks and follow-up checks for cleanliness, product presentation, safety and legal compliance . Coordinated online picking and customer service cover with store operations, resolving pinch points that affected order readiness and the in- store experience . Developed supervisors through regular coaching and recognition, setting expectations clearly and encouraging respectful challenge and shared problem-solving. Organised promotional activity and delegated setup checks, helping departments complete POS changes accurately and on schedule. Reviewed department results with supervisors and agreed targeted changes to ordering and replenishment routines, improving shelf availability without increasing avoidable waste. Set clear store priorities during trading briefings and delegated follow-up checks across departments, strengthening consistency in customer service and legal operating standards. Deputy Store Manager Hearth & Field Stores Jan 2008 - Mar 2012 Peterborough, Cambridgeshire Supported the Store Manager with daily operations across grocery, non-food and customer service, taking charge of trading priorities when delegated. Reorganised replenishment handovers between goods-in and department teams, making delivery flow and outstanding stock tasks easier to track during busy shifts. Monitored waste and availability reports with department supervisors, following up date rotation, gap scans and replenishment actions to protect service and stock quality. Prepared promotional areas with team leaders, checking pricing and POS presentation against launch instructions before trading began. Built supervisory capability through on-the-job coaching, clear delegation and recognition of colleagues who demonstrated initiative and dependable customer service. Supported employee relations discussions by following HR processes, keeping records accurate and referring sensitive matters to the appropriate manager. Coordinated shift priorities across grocery, non-food and customer service teams, reallocating tasks when deliveries or customer demand changed to maintain productive shop-floor coverage. Department Manager Coastal Value Retail Jun 2005 - Dec 2007 Lowestoft, Suffolk Supervised a grocery department, coordinating replenishment, product presentation and customer assistance across changing daily workloads. Used stock checks and waste records to identify repeat availability issues, adjusting routines with colleagues to improve shelf readiness and rotation. Prepared colleagues for promotional changes by allocating tasks, checking pricing and keeping displays aligned with the store's value message. Trained new starters in customer service , safe working practices and department routines, giving constructive feedback as they developed. Reviewed daily shelf gaps and rotation checks with colleagues, assigning follow-up tasks to protect product availability, reduce waste and maintain customer-ready standards. LEADERSHIP, AWARDS & RECOGNITION Recognised by regional leadership for consistent customer-ready standards during a major store refurbishment, 2023. Nominated by colleagues for a store-level people development commendation, 2021. Mentored newly appointed department managers in coaching conversations, operational planning and performance follow-up. Contributed to local food donation partnerships through coordinated store collections and colleague volunteering. EDUCATION BA (Hons) Business and Retail Management University of Lincoln 2004 Lincoln, England CERTIFICATIONS CMI Level 5 Certificate in Management and Leadership 2018 IOSH Managing Safely 2019 Level 3 Award in Food Safety Supervision 2016 PROFESSIONAL SKILLS Retail Operations Platforms: Retail management systems, Electronic point of sale, Workforce management systems Stock and Inventory Systems: Inventory management systems, Barcode scanners, Handheld stock terminals Reporting and Data Tools: Microsoft Excel, Microsoft Power BI, Microsoft Access Office Software: Microsoft Word, Microsoft PowerPoint, Microsoft Outlook Online Retail Platforms: E-commerce platforms, Order management systems, Click and collect platforms Customer Service Systems: Customer relationship management software, Contact centre software, Customer feedback platforms SKILLS Large-format store management Food and non-food operations Online fulfilment Customer service Operating plans Availability and replenishment Waste and shrink control Trading insight Promotional execution POS standards Sales and basket growth Legal compliance Coaching and talent development Complex employee relations Prioritisation and delegation PROFESSIONAL AFFILIATIONS Member, Institute of Grocery Distribution, engaging with professional development and retail industry insight. Member, Chartered Management Institute, participating in a professional community focused on management practice.

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