Private Sector Housing Technical Support Officer Cv

Starting...

Private Sector Housing Technical Support Officer Cv Lucy Young Private Sector Housing Technical Support Officer 07700 90XXXX lucy.young@example.com lucyyoung Leeds, West Yorkshire, LS7 3QJ STRENGTHS Accurate records Kept case details and finance references aligned, giving officers dependable information when reviewing applications or preparing responses. Helpful first contact Listened carefully to residents in person and by telephone, then gave clear next steps or referred technical questions to the right officer. Careful checking Checked applications and correspondence for missing details and clarity, helping officers review complete files and issue sound information. Reliable financial administration Matched approvals, payments and invoices to case references, helping maintain clear financial records and useful monthly reporting. Team guidance Shared database recording and enquiry procedures with new colleagues during induction, helping them settle into consistent service routines. SKILLS Private sector housing support Selective Licensing Programmes Database systems Strong IT skills Customer advice Face-to-face enquiries Telephone enquiries Means testing assessments Grant application validation Licensing application validation Applicant liaison Finance systems Grant and loan approvals Monthly financial reporting Case record management MY CAREER 8.7 Years Private Sector Housing Support Coordinator at Eastmere District Council (2.5 Years) Housing Grants and Licensing Administrator at Moorfield Housing Partnership (2.2 Years) Private Housing Service Administrator at Westbridge Borough Council (1.7 Years) Customer Services Assistant, Housing at Brackenford Council (2.2 Years) SUMMARY Housing administration professional with over eight years of experience supporting local authority and private sector housing services. Provide clear advice to residents, landlords and colleagues, and manage licensing, grants, case records and financial processes with accuracy. Use service databases to track enquiries, support technical officers and maintain reliable information for complaints and Councillor enquiries . Hold a BA (Hons) in Social Policy and a completed Standard DBS check, with practical experience contributing to improved housing conditions and accessible services. EXPERIENCE Private Sector Housing Support Coordinator Eastmere District Council May 2024 - Present Leeds, West Yorkshire Supports the council's Selective Licensing Programme by providing first-line information to residents, landlords, agents and partner professionals, gathering accurate case details and directing complex property matters to technical officers. Assesses means testing information and checks grant and licensing applications against submission requirements, contacting applicants to resolve missing or unclear details before an officer's review. Processes grant and loan approvals , licensing payments and enforcement invoices through the finance system, reconciling case references and preparing monthly reports on the service's financial position. Monitors shared HMO and adaptations mailboxes, logs enquiries in the service database and follows up officer queries so cases have a clear and current record. Maintains files for service requests , notices and legal matters, proofreads outgoing documents and updates public-facing webpage content to keep guidance accurate and accessible. Drafts supporting material for information requests , complaints and Councillor enquiries, checking facts against case records before responses are issued. Housing Grants and Licensing Administrator Moorfield Housing Partnership Feb 2022 - Apr 2024 Bradford, West Yorkshire Managed incoming private sector housing enquiries across telephone and in-person channels, recording reliable initial information and giving clear guidance on available services and next steps. Reviewed grant and licensing submissions for completeness, explained outstanding requirements to applicants and prepared means testing assessments for technical officer consideration. Recorded grant and loan approvals and processed related payments, maintaining finance system entries that supported accurate case tracking and audit checks. Organised service request, notice and legal file records, and proofread standard correspondence to help officers issue consistent, well-supported information. Private Housing Service Administrator Westbridge Borough Council Jun 2020 - Jan 2022 Wakefield, West Yorkshire Logged reports about poor property conditions in a case database, captured relevant details from tenants and landlords, and referred potential enforcement matters to housing officers. Responded to routine enquiries about housing assistance and licensing, using established guidance to support residents, letting agents and internal council teams. Tracked application documents and case correspondence, helping officers locate current records when preparing notices and handling complaints or requests for information. Customer Services Assistant, Housing Brackenford Council Mar 2018 - May 2020 Huddersfield, West Yorkshire Served as an initial contact for residents seeking housing support, taking enquiries in person and by telephone and recording accurate details for the appropriate service team. Used customer databases and office software to update case notes, route requests and maintain orderly electronic records. Checked letters and information leaflets for spelling, clarity and consistency, escalating technical questions rather than providing unverified advice. LEADERSHIP, AWARDS & RECOGNITION Recognised by the housing service manager in 2023 for accurate case records and dependable support during a period of increased grant applications. Provided informal induction guidance to new administrative colleagues on database recording and customer enquiry procedures. EDUCATION BA (Hons) Social Policy Leeds Beckett University 2014 Leeds, England CERTIFICATIONS CIH short course: Housing Law and Practice 2022 Local authority finance systems and payments training 2023 Standard DBS check completed 2025 PROFESSIONAL SKILLS Housing Service Support: Private sector housing support, Selective Licensing Programmes, Housing standards Applications and Assessments: Means testing assessments, Grant application validation, Licensing application validation Customer Enquiries: Customer advice, Face-to-face service, Telephone enquiries Finance Administration: Finance systems, Payment processing, Financial record keeping Case Administration: Database systems, Case record management, Legal file management Correspondence and Information: Proofreading, Complaint responses, Information requests SKILLS Private sector housing support Selective Licensing Programmes Database systems Strong IT skills Customer advice Face-to-face enquiries Telephone enquiries Means testing assessments Grant application validation Licensing application validation Applicant liaison Finance systems Grant and loan approvals Monthly financial reporting Case record management PROFESSIONAL AFFILIATIONS Member, Chartered Institute of Housing, maintaining professional engagement with housing practice and sector guidance. Member, Association of Local Authority Administrators and Managers, connecting with peers in local authority service administration.

File
- Open
- Save
- Save As
- Rename
- PDF Page Setup
- Reset Margins
- Page View
- Preview
- PDF Download
- Show Styles
UK

US English

British English

Spanish (LatAm)

French

German

Japanese

Italian

Portuguese (BR)

Chinese (Simplified)
Log In