Beauty Retail Team Leader Cv Benjamin Ellis Beauty Retail Team Leader 07700 90XXXX benjamin.ellis@example.com benjaminellis Bristol, Somerset, BS5 9QH STRENGTHS Customer rapport Use attentive questions and thoughtful recommendations to make customers feel heard, including during busy beauty counter conversations. Calm resolution Respond to customer concerns with steady, timely solutions, then pass recurring feedback to management for follow-up. Practical coaching Coach colleagues in listening and product storytelling; buddy support gives new starters a useful point of contact. Commercial awareness Review daily sales patterns and targets, then share observations that help colleagues shape relevant product conversations. Reliable operations Coordinate opening, closing, audit records and stock routines to support accurate handovers and orderly store activity. SKILLS Beauty retail Customer service Customer concern resolution Active listening Clear communication Customer rapport Product storytelling Tailored recommendations Sales trend monitoring Performance targets Campaign activity Colleague coaching Recruitment support Inventory management Store presentation MY CAREER 6.5 Years Beauty Retail Team Leader at Juniper House Beauty (2.4 Years) Senior Beauty Consultant at Cedar & Coast Skincare (2.2 Years) Beauty Sales Consultant at Marlow Lane Beauty (1.8 Years) SUMMARY Beauty retail team leader with more than six years of customer service experience and progressive responsibility for store operations and team coaching. Build customer rapport through attentive listening, product storytelling and recommendations suited to individual needs. Use sales trends to support performance targets, share customer feedback with management and resolve concerns calmly. Coordinate colleagues through training, recruitment support, store presentation and inventory routines, bringing personal accountability, sound judgement and a constructive approach to change. EXPERIENCE Beauty Retail Team Leader Juniper House Beauty Jun 2024 - Present Bristol, Somerset Lead daily shop-floor activity across customer service, store presentation and stock routines, making independent shift decisions while keeping store management informed of emerging issues. Coach Customer Consultants in attentive listening, product storytelling and tailored recommendations , helping customers find suitable beauty products and contributing to a welcoming customer experience. Review sales trends and daily performance against targets, sharing practical observations with colleagues and adjusting product conversations to reflect customer interests. Coordinate opening and closing procedures , audit documentation and use of multiple systems, including point-of-sale and stock management tools, to support accurate handovers and inventory control. Respond to customer concerns with calm, timely solutions and relay recurring feedback to management; support recruitment conversations, new-starter training and team retention. Refresh store layout and campaign displays in line with operational guidance, bringing colleagues into the changes and maintaining service through shifting priorities and flexible hours. Senior Beauty Consultant Cedar & Coast Skincare Mar 2022 - May 2024 Bath, Somerset Built customer loyalty through product demonstrations and clear explanations of product benefits, matching recommendations to customer needs and the store's beauty campaigns. Supported the manager with onboarding and coaching for new colleagues, modelling strong communication , listening and personal conduct on busy trading days. Monitored stock levels and presentation across key product areas, raising replenishment needs early and helping maintain an orderly, customer-friendly store layout . Shared customer feedback and observations on sales patterns at team briefings, helping colleagues respond to changing priorities and work towards performance targets. Beauty Sales Consultant Marlow Lane Beauty May 2020 - Feb 2022 Bristol, Somerset Developed customer-service skills on a busy beauty counter, asking focused questions and offering appropriate product solutions that strengthened rapport with regular and first-time customers. Used point-of-sale and stock systems to process transactions, check availability and keep product displays replenished while balancing several customer requests . Took part in store campaign activity and product learning, applying new knowledge in customer conversations and building confidence in retail operations. LEADERSHIP, AWARDS & RECOGNITION Recognised by store management at Juniper House Beauty for dependable shift leadership and customer care, 2025. Supported new Customer Consultants at Cedar & Coast Skincare as a buddy, sharing product knowledge and practical service guidance. EDUCATION Level 3 Diploma in Beauty Therapy City of Bristol College 2016 Bristol, England CERTIFICATIONS Customer Service, Level 2, City & Guilds 2023 Retail Team Leader: Coaching and Developing Colleagues, workplace training 2024 PROFESSIONAL SKILLS Customer Service: Customer concern resolution, Active listening, Customer rapport Beauty Retail: Product storytelling, Beauty product knowledge, Campaign advocacy Team Development: Colleague coaching, New-starter training, Recruitment support Sales and Commercial: Sales trend monitoring, Performance targets, Customer feedback Store Operations: Opening and closing procedures, Audit documentation, Shift handovers Stock and Presentation: Inventory management, Store layout, Product replenishment SKILLS Beauty retail Customer service Customer concern resolution Active listening Clear communication Customer rapport Product storytelling Tailored recommendations Sales trend monitoring Performance targets Campaign activity Colleague coaching Recruitment support Inventory management Store presentation
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