Team Manager, Womenswear Cv Freya Ali Team Manager, Womenswear 07700 90XXXX freya.ali@example.com freyaali Leeds, West Yorkshire, LS6 2QH STRENGTHS Department leadership Set clear floor coverage and daily priorities for an 18-person team, keeping trading activity organised through changing customer demand. Practical coaching Use floor observations and one-to-one conversations to build product knowledge and help colleagues take on broader responsibilities. Commercial judgement Review sales, stock and customer feedback together, then adjust replenishment and product placement to keep key lines accessible. Customer service Step into till or fitting-room oversight when needed, resolving service issues and moving team cover to where customers need it. Clear communication Introduced shift briefings and task boards that clarified priorities and gave assistants a regular way to flag floor issues. SKILLS Retail team leadership Sales planning Stock management Commercial awareness Customer service Team coaching Task allocation Visual merchandising Planograms Store operations Customer-focused decisions Colleague development Team communication Till operations Problem-solving LANGUAGES English Native 40 Urdu Intermediate 20 MY CAREER 11.3 Years Team Manager, Womenswear at Calder & Rowe Stores (4.2 Years) Department Manager at Threadwell Retail (3.2 Years) Assistant Department Manager at Oak & Alder Clothing (2.2 Years) Retail Supervisor at Willow Market Stores (1.7 Years) SUMMARY Retail team manager with 11 years of experience leading departments and supporting day-to-day store operations across fashion and general merchandise. Plan sales activity, stock availability and product presentation while keeping customer service central to decisions. Lead teams of up to 18 Retail Assistants through clear task allocation , practical coaching and regular feedback. Use sales information and customer feedback to set priorities, resolve issues and adapt to changing trading conditions, working with store managers and neighbouring departments to maintain consistent standards. EXPERIENCE Team Manager, Womenswear Calder & Rowe Stores Aug 2022 - Present Leeds, West Yorkshire Lead an 18-person department team across daily trading, translating sales plans and delivery priorities into clear floor coverage and task allocations. Review sales, stock and customer feedback throughout the week, adjusting replenishment and product placement to keep key lines available and the department easy to shop. Coach colleagues through regular floor observations and one-to-one conversations, helping new starters build product knowledge and experienced assistants take on broader tasks while supporting colleague engagement and wellbeing. Coordinate seasonal floor changes using planograms and visual guidelines, working with neighbouring departments to maintain clear customer routes during busy periods. Step into till and fitting-room oversight when required, resolving service issues promptly and redeploying team members to meet changing customer demand. Department Manager Threadwell Retail May 2019 - Jul 2022 York, North Yorkshire Ran a busy clothing department with responsibility for daily sales activity, stock routines and presentation across weekday and weekend trading. Introduced short shift briefings and task boards to clarify priorities, improve handovers and give Retail Assistants regular opportunities to raise floor issues. Worked with the store management team on seasonal stock transitions, using sales patterns and delivery information to maintain availability without compromising presentation or commercial awareness . Supported colleague development through on-floor coaching and structured induction, preparing several team members to cover keyholder and supervisory duties. Assistant Department Manager Oak & Alder Clothing Mar 2017 - Apr 2019 Manchester, Greater Manchester Supported department trading by organising floor replenishment, fitting-room cover and daily task completion during high-footfall periods. Monitored product presentation and stock gaps, escalating delivery or availability concerns early so the team could prioritise customer-facing lines. Took responsibility for shift handovers and customer escalations when the department manager was away, maintaining consistent service and clear communication. Retail Supervisor Willow Market Stores Jul 2015 - Feb 2017 Sheffield, South Yorkshire Guided a small shop-floor team through opening, replenishment and close-down routines, balancing customer assistance with timely completion of daily tasks. Built early supervisory experience by supporting till operations , resolving routine service issues and sharing clear updates with the department manager. EDUCATION BA (Hons) Business and Retail Management Sheffield Hallam University 2014 Sheffield, United Kingdom PROFESSIONAL SKILLS Sales and Trading: Daily sales plans, Sales trend reviews, Trading floor priorities Stock Management: Replenishment routines, Stock gap reviews, Delivery processing Visual Merchandising: Planograms, Seasonal floor changes, Product placement Customer Operations: Till operations, Fitting-room cover, Customer issue handling Team Coordination: Shift briefings, Task boards, Floor coverage planning Retail Service: Shop-floor assistance, Product knowledge, Service recovery SKILLS Retail team leadership Sales planning Stock management Commercial awareness Customer service Team coaching Task allocation Visual merchandising Planograms Store operations Customer-focused decisions Colleague development Team communication Till operations Problem-solving LANGUAGES English (Native) Urdu (Intermediate)
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