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7 Case Manager - Behavioral Health Resume Templates with Example

By Ria · Last Updated On October 25, 2026
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This guide shows you how to build a Case Manager - Behavioral Health resume that presents your experience clearly and keeps the most relevant evidence easy to find. You will learn how to organize key resume sections and make your qualifications clear to recruiters.

Strong resumes for this role connect telephone assessments with care plans, referrals, and follow-up. Use concise bullet points to show how you identify care gaps, explain benefits, coordinate resources, and keep case records accurate.

Compare the example presented in 7 resume layouts to see how section order and page design affect readability. The page includes PNG image previews, and you can open an example in the editor to view or customize it.

What Makes a Great Case Manager - Behavioral Health Resume in 2026

A strong resume makes assessments, care planning, referrals, and follow-up easy to scan. Clear sections and focused achievement bullets help show how you support members without direct clinical care.

Use accurate terms such as motivational interviewing, care gap identification, in-network referrals, and audit preparation. Support each skill with a specific example from your work, and include a result when you can verify it.

Note: Resume examples are for educational purposes only. Use only information that accurately reflects your experience and qualifications. References to real organizations do not imply affiliation or endorsement.

#1 Plain Two Column Format Resume Example

Plain Two Column Format divides resume content into two reading areas, a practical choice when reviewers need to scan career history and supporting sections without following one long vertical sequence.

 
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Resume Snapshot

  • 9+ years in behavioral health case management
  • Minnesota LICSW, earned 2018
  • MSW and BA in Psychology
  • Audit preparation and peer mentoring

Why This Format Works

  • Career history and supporting qualifications occupy distinct reading areas.
  • Section labels help reviewers return directly to education and credentials.
  • Experience details remain easier to compare across roles during a scan.

Best For

  • Two-column section organization
  • Career histories with several supporting sections
  • Quick comparison across resume sections
  • Education and credentials in a compact overview
  • Readers who prefer photo-free layouts

Resume Keywords

  • LICSW
  • Bachelor of Arts in Psychology
  • Behavioral health case management
  • supporting members through telephone assessment
  • Individualized care planning
  • Motivational interviewing
  • therapeutic techniques
  • Clinical information review
  • Care gap identification
  • Review case trends and root causes
  • Referral coordination
  • Coordinate referrals to in-network providers
  • coordinated referrals, and tracked whether members connected with recommended resources
  • Benefits education
  • Case documentation
See all keywords
 

#2 Simple One Column Format Resume Example

Simple One Column Format keeps every section in one top-to-bottom path, which suits readers who want to follow career history and supporting details in sequence.

 
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Why This Format Works

  • Role entries in sequence help reviewers follow career progression from position to position.
  • Skills, education, and credentials stay within one top-to-bottom scan.
  • Full-width sections leave experience bullets easy to read.

Best For

  • One continuous reading order
  • Detailed employment histories
  • Full-width experience descriptions
  • Top-to-bottom section review
  • Resumes with several credentials
 

#3 Clean Two Column Sidebar Format Resume Example

Clean Two Column Sidebar Format places a sidebar beside the main resume area, making supporting information easy to reach without interrupting the career-history scan.

 
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Why This Format Works

  • Education and credentials are easy to locate during a targeted review.
  • The sidebar keeps supporting details distinct from the work history.
  • Separate content areas help reviewers return to key sections quickly.

Best For

  • Separate space for supporting details
  • Career histories with several sections
  • Quick access to education and credentials
  • Readers who prefer a clear sidebar
  • Resumes with detailed work histories
 

#4 Two Column Format Resume Example

Two Column Format arranges resume content in parallel areas, a practical option when reviewers need to move between experience and other sections.

 
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Why This Format Works

  • Parallel content areas let reviewers compare experience with supporting resume sections.
  • Separate section space keeps education and credentials distinct from work history.
  • The two-column body gives several resume topics clear places in the scan.

Best For

  • Parallel resume section review
  • Several content areas to compare
  • Career histories with supporting details
  • Quick navigation across resume sections
  • Resumes with education and credentials
 
 

#5 Photo Header Two Column Format Resume Example

Photo Header Two Column Format pairs a header portrait with a two-column resume body, useful when a visible portrait is part of the preferred presentation.

 
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Why This Format Works

  • The header portrait gives the document a clear visual point of recognition.
  • Separate columns distinguish career history from supporting resume sections.
  • Section boundaries help reviewers locate education and credentials during a quick scan.

Best For

  • Portrait-led header presentation
  • Two-column section organization
  • Experience with supporting resume sections
  • Quick review of several content areas
  • Resume layouts with a visible portrait
 

#6 Colored Two Column Format Resume Example

Colored Two Column Format uses two content areas to keep sections distinct, helping reviewers move between career history and supporting details.

 
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Why This Format Works

  • Career history and supporting details are separated into two reading areas.
  • Education and credentials remain visible as distinct resume sections.
  • Parallel content areas make it easier to scan a mix of work history and qualifications.

Best For

  • Compact reading across separate areas
  • Resumes with varied section types
  • Career history with supporting details
  • Readers who prefer parallel sections
  • Quick access to education and skills
 

#7 Stylish Two Column Designer Format Resume Example

Stylish Two Column Designer Format uses a two-column body, a practical choice for reviewers who want separate reading areas for career history and other sections.

 
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Why This Format Works

  • Two columns give reviewers separate areas for career history and supporting sections.
  • Grouped sections keep skills and education easy to locate.
  • Parallel reading areas help reviewers navigate a detailed resume.

Best For

  • Two-column reading preference
  • Several sections needing clear navigation
  • Detailed experience and credentials
  • Readers who favor grouped content
  • Quick access to supporting sections
 
 

Why Build Your Case Manager - Behavioral Health Resume with ResumeInMinutes

ResumeInMinutes helps you organize case management experience, skills, credentials, and education in a clear resume. Compare PNG previews, then open an example in the editor to view or customize it.

  • Resume layout options
  • Clear resume section structure
  • Role-focused keyword guidance
  • Organized experience and skills
  • PNG image previews
  • Resume customization in the editor

Keep the focus on the work that matters for this role: assessing member needs, setting care goals, coordinating services, documenting decisions, and following up on access to support.

 

See Also

 

Frequently Asked Questions

Are these Case Manager - Behavioral Health resume layouts ATS-friendly?

The examples use recognizable resume sections and clear text. Use standard headings and include relevant terms, such as telephone assessment, care planning, referral coordination, and case documentation, when they accurately describe your experience.

Do the examples show different resumes?

The page presents one Case Manager - Behavioral Health resume example in different layouts. Compare the PNG image previews, then open an example in the editor to view or customize it.

What should a Case Manager - Behavioral Health resume include?

Include a clear summary, relevant experience, education, licenses or certifications, and role-related skills. Describe assessments, individualized care plans, referrals, follow-up, documentation, and audit work with concise bullet points.

Which resume layout works well for this role?

Choose a layout with clear headings and readable experience bullets. A simple structure makes it easier for recruiters and applicant tracking systems to find your qualifications.

How can I show case management experience clearly?

Start bullets with direct action words and describe the task, approach, and result when known. For example, explain how you reviewed records, found a care gap, coordinated a referral, and followed up on access.

Should I include a photo on my resume?

For U.S. applications, a resume without a photo is usually the safer choice. Focus the space on your experience, LICSW credential, education, and relevant skills.

ATS score and resume checks

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ATS Score 94%

How we calculate this score

  • Keywords: 60% of the total. AI extracts keywords from your job description. If you do not provide one, a standard job description for the title matching your resume is used. This is not a match to a specific vacancy.
  • Text-based resume: 20%. The text resume assessed here receives 100 for this part.
  • Resume quality: 20%. We start at 100 and subtract points for issues found by our resume checks, down to a minimum of zero.
  • Keyword coverage = round(100 × confirmed matches ÷ total keywords). Exact matches and supported equivalents verified by AI receive full credit; unsupported keywords receive none. Live text checks use the saved equivalents and do not request a new AI review. Without keywords, no overall ATS score is available.
  • Final score = 60% of keyword coverage + 20% of the text score + 20% of the quality score, rounded to a whole number. Without keywords, no overall ATS score is available.

What this score means

Our scores are estimates, not employer ratings. They may contain errors and do not guarantee accurate parsing, a ranking, an interview, or a job. Check your document against the employer’s requirements. You are responsible for relying on this score.

Terms and Conditions

Score weights: Keywords 60% · Text based resume 20% · Resume quality 20%

Keyword coverage: 27 of 30 (90%) · Resume quality: 100%

Resume quality 100% · Weight 20% · Issues (0)

Details
  • ✓Name present: Katarzyna Chen
  • ✓Email format: katarzyna.chen@example.com
  • ✓Phone format: (651) 555-XXXX
  • ✓Experience 1: Job title: Senior Behavioral Health Case Manager
  • ✓Experience 1: Company name: Riverbend Member Care
  • ✓Experience 1: Work location: St. Paul, MN
  • ✓Experience 1: Employment dates: Sep 2023 - Present
  • ✓Experience 1: Description or achievements: Present
  • ✓Experience 2: Job title: Behavioral Health Case Manager
  • ✓Experience 2: Company name: Cedar Grove Behavioral Health Network
  • ✓Experience 2: Work location: Minneapolis, MN
  • ✓Experience 2: Employment dates: Jan 2020 - Aug 2023
  • ✓Experience 2: Description or achievements: Present
  • ✓Experience 3: Job title: Clinical Case Manager
  • ✓Experience 3: Company name: Prairie Path Community Services
  • ✓Experience 3: Work location: Bloomington, MN
  • ✓Experience 3: Employment dates: May 2018 - Dec 2019
  • ✓Experience 3: Description or achievements: Present
  • ✓Experience 4: Job title: Behavioral Health Case Coordinator
  • ✓Experience 4: Company name: Lakeside Family Resource Center
  • ✓Experience 4: Work location: Minneapolis, MN
  • ✓Experience 4: Employment dates: Aug 2016 - Apr 2018
  • ✓Experience 4: Description or achievements: Present
  • ✓No placeholder fields
  • ✓No repeated achievement bullets
  • ✓No empty bullets

No issues found by the current checks.

Text Based Resume 100% · Weight 20%

Parsed text
Katarzyna Chen
Senior Behavioral Health Case Manager
(651) 555-XXXX
katarzynachen
katarzyna.chen@example.com
St. Paul, MN 55104
STRENGTHS
Member-centered assessment
Use pre-call record reviews and active listening to clarify member needs before shaping practical next steps.
Clear communication
Adapt explanations of benefits, referrals, and available support to each member’s needs and questions.
Reliable documentation
Keep case records organized and audit-ready, with documented decisions that can be clearly explained.
Collaborative problem solving
Bring care gaps and complex circumstances to clinical partners to identify practical follow-up actions.
Peer support
Share documentation and technology workflows through case consultation and shadowing for new hires.
SUMMARY
Licensed Independent Clinical Social Worker with 9+ years of behavioral health case management experience supporting members through telephone assessment, care planning, referrals, and follow-up. Use motivational interviewing and active listening to clarify needs, coordinate provider and community resources, and help members understand benefits. Review clinical information, identify care gaps, and maintain audit-ready documentation while collaborating with clinical teams and Member Services on sensitive cases.
EXPERIENCE
Senior Behavioral Health Case Manager
Riverbend Member Care
Sep 2023 - Present
St. Paul, MN
Guide telephone-based behavioral health case management for members with complex needs, using pre-call record reviews and clinical assessments to identify care gaps and establish next steps without delivering direct clinical care.
Develop individualized care plans with measurable goals and scheduled follow-up actions; balance new referrals and ongoing cases to keep outreach timely and documentation current.
Apply motivational interviewing and therapeutic techniques during outreach, adapting language to members’ needs and checking understanding of benefits, referrals, and available support.
Coordinate referrals to in-network providers and community resources, then confirm receipt and follow-through so unresolved access barriers can be addressed.
Review case trends and root causes with clinical partners during clinical rounds and team meetings, contributing practical solutions and specialty project recommendations.
Prepare case histories and documentation for client and vendor audits, explain the rationale for actions taken, and respond to audit inquiries using clear, organized records.
Partner with Member Services on privacy concerns involving family dynamics, maintaining appropriate boundaries and continuity of member support.
Mentor new hires through case consultations and shadowing, sharing documentation practices, technology workflows, and approaches to organizing competing priorities.
Behavioral Health Case Manager
Cedar Grove Behavioral Health Network
Jan 2020 - Aug 2023
Minneapolis, MN
Managed a caseload of adults seeking behavioral health support, completing telephone assessments and translating identified needs into individualized care plans and follow-up schedules.
Used active listening and motivational interviewing to clarify member goals, tailor communication for different audiences, and encourage participation in referrals and ongoing outreach.
Used multiple case and member-information systems to review records, record assessment findings, and maintain timely, accurate case documentation.
Researched community services and in-network providers, coordinated referrals, and tracked whether members connected with recommended resources.
Identified recurring access barriers and contributing factors through case reviews, then worked with provider partners on practical resolution steps.
Joined clinical rounds and team meetings to discuss complex cases, consult on best practices, and incorporate peer feedback into care coordination.
Organized follow-up calls and documentation deadlines around changing case priorities and varied work hours.
Clinical Case Manager
Prairie Path Community Services
May 2018 - Dec 2019
Bloomington, MN
Conducted telephone assessments for adults with behavioral health needs and documented relevant findings to support individualized, non-direct-care case plans.
Connected members with community programs and in-network providers by researching available services, placing referrals, and following up on access.
Explained benefit information in plain language and used therapeutic communication techniques to build engagement during follow-up calls.
Brought care gaps and complex member circumstances to clinical consultations, including situations requiring careful handling of family privacy concerns.
Maintained accurate records across case management systems and organized outreach around changing member needs and deadlines.
Behavioral Health Case Coordinator
Lakeside Family Resource Center
Aug 2016 - Apr 2018
Minneapolis, MN
Supported behavioral health case management by gathering background information, conducting structured telephone outreach, and documenting member needs for clinical review.
Coordinated community resource referrals and follow-up contacts, helping members navigate service options and understand relevant benefits.
Used active listening to clarify concerns and shared timely, accurate updates with providers and internal partners.
Organized concurrent cases and escalated care barriers for review, building a foundation in clinical documentation, privacy-aware communication, and collaborative problem solving.
SKILLS
Case documentation
Behavioral health case management
Privacy-sensitive communication
Telephone member assessment
Community resource navigation
Therapeutic communication
Individualized care planning
Motivational interviewing
Caseload prioritization
Care gap identification
Referral coordination
New-hire mentoring
Benefits education
Audit preparation
Clinical rounds
MY CAREER
10.2Years
Senior Behavioral Health Case Manager at Riverbend Member Care (3.2 Years)
Behavioral Health Case Manager at Cedar Grove Behavioral Health Network (3.7 Years)
Clinical Case Manager at Prairie Path Community Services (1.7 Years)
Behavioral Health Case Coordinator at Lakeside Family Resource Center (1.8 Years)
LEADERSHIP, AWARDS & RECOGNITION
Peer Mentor, Riverbend Member Care, 2024-Present
Recognized by team leadership for thorough case documentation and dependable audit preparation, 2025
EDUCATION
Master of Social Work
University of Minnesota, Twin Cities
2015
Minneapolis, MN
Bachelor of Arts in Psychology
University of Wisconsin–Eau Claire
2013
Eau Claire, WI
CERTIFICATIONS
Licensed Independent Clinical Social Worker (LICSW), Minnesota
2018
Motivational Interviewing: Foundations and Practice, University of Minnesota Continuing Education
2020
PROFESSIONAL SKILLS
Assessment Practices: Telephone assessment, Clinical information review, Active listening
Care Planning: Individualized care plans, Goal tracking, Follow-up scheduling
Engagement Methods: Motivational interviewing, Therapeutic techniques, Benefits education
Resource Coordination: In-network referrals, Community resource referrals, Access follow-up
Case Record Systems: Case management systems, Member information systems, Electronic case records
Review and Consultation: Clinical rounds, Client audits, Vendor audits
PROFESSIONAL AFFILIATIONS
National Association of Social Workers (NASW), professional member.
Minnesota chapter of the National Association of Social Workers, professional member.

Matched keywords (27)

  • LICSWOriginal keyword in JD: RN OR LMFT OR LICSW OR LP OR LPCC
  • Bachelor of Arts in PsychologyOriginal keyword in JD: Bachelor's degree OR 5 years of relevant clinical case management experience
  • Behavioral health case management
  • supporting members through telephone assessmentOriginal keyword in JD: Telephone-based member assessment
  • Individualized care planning
  • Motivational interviewing
  • therapeutic techniques
  • Clinical information review
  • Care gap identification
  • Review case trends and root causesOriginal keyword in JD: Root cause analysis
  • Referral coordination
  • Coordinate referrals to in-network providersOriginal keyword in JD: In-network provider coordination
  • coordinated referrals, and tracked whether members connected with recommended resourcesOriginal keyword in JD: Referral follow-up and access tracking
  • Benefits education
  • Case documentation
  • Used multiple case and member-information systemsOriginal keyword in JD: Multiple case management systems
  • client and vendor audits
  • Privacy-sensitive communication
  • Partner with Member ServicesOriginal keyword in JD: Member Services collaboration
  • active listening
  • tailor communication for different audiencesOriginal keyword in JD: Communication tailored to different audiences
  • Managed a caseloadOriginal keyword in JD: Caseload management
  • Organized follow-up calls and documentation deadlines around changing case prioritiesOriginal keyword in JD: Prioritization and deadline management
  • Clinical rounds
  • consult on best practicesOriginal keyword in JD: Best-practice consultation
  • Mentor new hires through case consultations and shadowingOriginal keyword in JD: New-hire mentoring and shadowing
  • varied work hours

Missing keywords (3)

  • 3+ years of professional clinical case management experience
  • Community resource coordination
  • Specialty projects
Disclaimer: All names, images, contact information, employment histories, achievements, security clearances, military credentials, and other qualifications shown in this content are fictional and used for illustrative purposes only. Any resemblance to actual persons, living or deceased, is purely coincidental.

Resume and cover-letter examples and recommendations in this article reflect general best practices and professional experience and are provided for guidance only. Results may vary based on role, industry, region, and hiring organization.

Content Accuracy and Verification: To the fullest extent permitted by applicable law, we do not represent or warrant that resume or cover-letter guidance, examples, recommendations, or related information are accurate, complete, current, error-free, or suitable for any particular purpose. You are responsible for independently reviewing and verifying the information before relying on it.

ATS and Cover-Letter Scores: ATS scores are estimates calculated using our own formula, informed by publicly available guidance on resume formatting and keyword matching. They are not scores issued or endorsed by an ATS provider or employer. Cover-letter scores are also our own assessments. Parsing, weighting, screening criteria, and results vary between systems, employers, job descriptions, and document formats. No score guarantees successful parsing, a particular ranking, an interview, or employment. Use scores as general guidance and independently check your documents against the employer’s requirements. To the fullest extent permitted by applicable law, we accept no liability for errors in scores or parsing, or losses arising from reliance on these assessments. Nothing in this notice excludes liability or limits consumer rights that cannot lawfully be excluded or limited.

Terms and Conditions
 
 
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