Administrative Manager Resume

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Administrative Manager Resume Olivia Valencia Administrative Manager (410) 555-4837 olivia.valencia@example.com linkedin.com/example/oliviavalencia Columbia, MD 21044 STRENGTHS Operational Coordination Aligned five service programs, staffing coverage, records, purchasing, and executive assignments when priorities shifted. Staff Development Coached four administrative professionals through goals, cross training, coverage planning, and practical feedback. Audit Readiness Built review routines that connected evidence, corrective actions, retention records, and monitoring deadlines. Executive Support Turned leadership decisions into clear owners, deadlines, meeting materials, and confidential follow through. Process Improvement Redesigned approval and intake workflows, giving teams cleaner handoffs and fewer duplicate reviews. SKILLS Administrative Operations Personnel Administration Staff Supervision Executive Support Budgeting Procurement Contracts Grants Administration Compliance Risk Management Internal Controls Audit Readiness Records Management Process Improvement Microsoft Office LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 4.8 Years Administrative Operations Manager at Harbor Point Human Services (2.2 Years) Senior Administrative Analyst at Potomac Community Action Network (1.8 Years) Administrative Analyst at Chesapeake Family Resource Collaborative (10 Months) SUMMARY Administrative management professional with five years of progressive experience supporting regulated public and community service operations, including more than two years supervising administrative staff. Directs department wide workflows, staffing coverage, executive support, personnel administration, procurement, budgeting, records governance, compliance readiness, internal controls , risk management, and operational continuity across high volume service environments. Partners with senior leaders and teams in Human Resources, Finance, Procurement, Information Technology , Legal, and Compliance. Translates leadership priorities into clear procedures, accountable assignments, documented follow through, and practical service standards . Uses Microsoft Office plus enterprise financial, records, document, and workflow systems to improve consistency and audit readiness. A master's level public administration foundation supports sound judgment, clear communication, confidential information handling, staff development, and effective coordination across complex operational requirements. EXPERIENCE Administrative Operations Manager Harbor Point Human Services July 2024 - Present Baltimore, MD Directs administrative operations for five community service programs, leads four administrative professionals, and connects executive priorities with staffing, records, purchasing, compliance, and continuity needs. Directed five program workflows, aligning staffing coverage , purchasing activity, records practices, and executive assignments. Supervised four administrative professionals through goals, coaching, cross training , evaluations, and documented coverage plans. Built quarterly internal control reviews linking purchasing files, contracts, corrective actions , and retention evidence for monitoring. Converted executive meeting decisions into tracked owners, deadlines, confidential assignments, and documented follow through . Partnered with Human Resources , Information Technology, Legal, Procurement, Finance, and program leaders on operational issues. Standardized onboarding playbooks and escalation guidance across offices, improving consistency during changing service demands. Senior Administrative Analyst Potomac Community Action Network September 2022 - June 2024 Rockville, MD Managed administrative analysis for public service programs, coordinating fiscal, procurement, grant, contract, records, audit, and executive reporting needs across four program units. Managed budget, procurement , grant, contract, records, and operational documentation for leadership review. Redesigned intake workflows in Microsoft Office and enterprise systems, clarifying handoffs among fiscal and program teams. Prepared executive briefings covering workload , spending, open actions, compliance issues, and service constraints. Coordinated monitoring requests by validating evidence, tracking responses, and closing documentation gaps before deadlines . Served as acting lead for three coordinators, assigning priorities , reviewing quality, and maintaining coverage. Developed procedure guides for retention, approvals, confidentiality, and escalation across four program units. Administrative Analyst Chesapeake Family Resource Collaborative October 2021 - August 2022 Annapolis, MD Supported family service administration through controlled records, workflow tracking, purchasing analysis, personnel documentation, leadership coordination, and process mapping across multiple teams. Reconciled service requests, purchasing records, personnel documents, calendars, and leadership assignments across teams. Maintained controlled records and workflow logs for contracts , procurement, acknowledgments, and corrective actions. Produced Excel trackers and monthly summaries for budget commitments, purchasing status, staffing actions, and deadlines. Coordinated onboarding documents, system access, training schedules, and procedure orientation for incoming staff. Prepared meeting packets, decision notes, and follow up registers for directors and assigned owners. Mapped an approval process with Finance and Procurement, reducing duplicate reviews and clarifying incomplete submissions. PROJECTS Administrative Continuity Framework 2025 Created a practical continuity framework connecting staffing coverage, onboarding guidance, escalation paths, records practices, and documented procedures across service offices. Monitoring Readiness Workflow 2024 Structured an evidence workflow for audits and monitoring reviews, linking requests, responsible owners, corrective actions, deadlines, and closure records. LEADERSHIP & AWARDS Recognized by program leadership for dependable executive follow through and clear handling of confidential administrative matters. Selected to lead administrative coverage during manager absences, maintaining service continuity across three coordinator roles. Commended for procedure guidance that improved consistency across multiple public service program units. EDUCATION Master of Public Administration University of Maryland, Baltimore County GPA: 0 2023 Baltimore County, MD Coursework: Public sector management, organizational leadership, policy analysis, program evaluation Bachelor of Science in Business Administration Towson University GPA: 0 2021 Towson, MD Coursework: Organizational management, financial management, business law, operations management CERTIFICATIONS Maryland Notary Public Commission 2025 Notary Public Certificate Eligibility 2026 TECHNICAL SKILLS Microsoft Office: Microsoft Excel, Microsoft Word, Microsoft Outlook Financial Systems: Budget tracking, purchasing records, financial reporting Records Systems: Records retention, controlled records, retention evidence Document Systems: Document management, evidence files, meeting packets Workflow Systems: Workflow logs, intake routing, approval tracking Administrative Controls: Internal controls, approval controls, escalation paths Compliance Operations: Monitoring reviews, corrective actions, regulatory inquiries People Operations: Onboarding, evaluations, coaching, cross training Procurement Administration: Vendor documentation, purchase requests, contract files Executive Administration: Meeting coordination, confidential information, deadline tracking Fiscal Administration: Budget commitments, grants, contract documentation SKILLS Administrative Operations Personnel Administration Staff Supervision Executive Support Budgeting Procurement Contracts Grants Administration Compliance Risk Management Internal Controls Audit Readiness Records Management Process Improvement Microsoft Office PROFESSIONAL AFFILIATIONS Public administration and community service operations professional networks. Cross functional working partnerships with Human Resources, Finance, Procurement, Information Technology, Legal, and Compliance. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST

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