Agile Product Owner Resume Orion Knight Agile Product Owner (412) 555-XXXX orion.knight@example.com orionknight Pittsburgh, PA 15222 STRENGTHS Stakeholder alignment Translate differing business and client requests into clear requirements, giving delivery teams a shared basis for decisions. Practical prioritization Rank backlog items against urgency, contractual commitments, and user value, keeping sprint discussions focused on deliverable outcomes. Clear acceptance decisions Review completed stories against agreed criteria and explain acceptance or requested changes so teams can act without ambiguity. Process improvement Standardized story readiness and acceptance documentation across three teams, creating more consistent handoffs and release decisions. Peer coaching Coach two associate analysts on stories and backlog readiness, helping strengthen the quality of work presented to delivery teams. SKILLS Agile product ownership Business requirements Functional requirements User stories Acceptance criteria Backlog prioritization Product roadmaps Release planning Sprint Planning Sprint reviews ServiceNow Process optimization Process standardization Healthcare claims Stakeholder alignment LANGUAGES English Native 40 Spanish Beginner 10 SUMMARY Agile Product Owner with 4+ years of experience translating healthcare administration needs into functional requirements, prioritized backlogs, and accepted releases. Connect Product Management, delivery teams, business stakeholders, and end users through clear user stories, acceptance criteria, roadmaps, and release plans. Guide federal healthcare enhancements and ServiceNow feature delivery for claims administration and care delivery, balancing contractual requirements with quality, performance, and service commitments. Apply Scrum practices to clarify requirements, negotiate sprint scope, and make work acceptance decisions . Hold a bachelor’s degree , CSPO certification, and SAFe Agilist (SA) certification , and maintain a U.S. residency history meeting the three-of-five-year requirement associated with CMS TDL 190275. EXPERIENCE Agile Product Owner AtlasCare Systems Oct 2024 - Present Pittsburgh, PA Represent Product Management and business stakeholders for federal healthcare administration enhancements, translating market problems and operational feedback into a shared solution vision and sequenced roadmap. Translate product features into user stories with testable acceptance criteria , then rank and prioritize the team backlog to reflect stakeholder needs, contractual requirements, and business urgency. Lead backlog refinement and Sprint Planning by presenting ready work, negotiating sprint scope with the team , and recording achievable Sprint goals tied to release outcomes. Remain available throughout each Sprint to clarify requirements, attend sprint meetings, and make timely decisions; review work during the Sprint and Sprint review, accepting or rejecting results against agreed quality expectations and performance standards. Coordinate release planning for new ServiceNow features supporting claims administration and care delivery workflows, aligning implementation details with business users and sales and marketing stakeholders. Track work management activities against service level commitments and process compliance guidelines; apply sensitive data handling instructions and segregation-of-duties controls in a federal program environment. Led a continuous improvement effort that standardized story readiness and acceptance documentation across three delivery teams, making handoffs and release decisions more consistent. Associate Product Owner HarborPoint Health Services May 2023 - Sep 2024 Cleveland, OH Turned requests from business and client stakeholders into functional requirements and prioritized user stories for healthcare claims and member-service system updates. Supported implementation of new system features by coordinating requirements reviews, business validation, and defect triage with analysts, developers, and operations teams. Prepared release plan inputs and presented team backlog items at Sprint Planning , helping delivery teams align scope, acceptance criteria, and sprint goals . Reviewed completed stories with business users and documented acceptance or requested changes based on contractual requirements , workflow quality, and expected system performance. Mapped intake and approval processes, then introduced standardized requirement templates and continuous improvement checkpoints that reduced ambiguity between business requestors and technical teams. Used ServiceNow to monitor feature requests and work status, escalating items at risk of missing service level commitments and keeping process documentation current. Product Analyst, Agile Delivery Meridian Benefit Administrators Jul 2022 - Apr 2023 Pittsburgh, PA Documented business and functional requirements for claims administration improvements, organizing stakeholder interviews and workflow findings into clear delivery artifacts. Converted approved requirements into user stories and acceptance criteria , learning Agile methodologies through a Scrum implementation and supporting backlog refinement with a Product Owner. Prepared sprint status and work management updates, flagging dependencies and service level concerns so the team could address delivery risks before release. Helped validate feature updates with operations users by tracing test scenarios to requirements and recording results for quality and process compliance review. LEADERSHIP, AWARDS & RECOGNITION Delivery Excellence Recognition, AtlasCare Systems, 2025. Recognized for clear stakeholder communication and consistent acceptance decisions during a multi-team release. Peer Mentor, AtlasCare Systems, 2025-Present. Coach two associate analysts on user story writing, acceptance criteria, and backlog readiness. EDUCATION Bachelor of Science University of Cincinnati 2022 Cincinnati, OH CERTIFICATIONS Certified Scrum Product Owner (CSPO), Scrum Alliance 2023 SAFe Agilist (SA), Scaled Agile, Inc. 2024 PROFESSIONAL SKILLS Requirements Artifacts: Business requirements, Functional requirements, User stories Acceptance and Validation: Acceptance criteria, Test scenarios, Defect records Product Planning: Product roadmaps, Release plans, Sprint goals Backlog Operations: Product backlog, Prioritized work items, Story readiness criteria Service Delivery Tracking: ServiceNow, Work status records, Service level commitments Healthcare Administration: Claims administration workflows, Member service workflows, Care delivery workflows SKILLS Agile product ownership Business requirements Functional requirements User stories Acceptance criteria Backlog prioritization Product roadmaps Release planning Sprint Planning Sprint reviews ServiceNow Process optimization Process standardization Healthcare claims Stakeholder alignment PROFESSIONAL AFFILIATIONS Member, International Institute of Business Analysis, engaging with the business analysis community on requirements practices and stakeholder needs. Member, Association for Project Management, participating in a professional community focused on project delivery and product development. LANGUAGES English (Native) Spanish (Beginner) ADDITIONAL INFORMATION Maintains a U.S. residency history meeting the three-of-five-year requirement associated with CMS TDL 190275. ADDITIONAL INFORMATION Maintains a U.S. residency history meeting the three-of-five-year requirement associated with CMS TDL 190275.
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