Business Operations Manager Resume Madeline Ahmed Business Operations Manager (614) 555-6832 madeline.ahmed@example.com linkedin.com/example/madelineahmed Columbus, OH 43215 STRENGTHS Financial stewardship A complex funding review became easier for leadership after forecasts, reconciliations, and source records were brought together. Policy translation Faculty and staff received practical answers when changing finance and human resources rules needed clear interpretation. Sponsored projects Investigators gained dependable budget support across proposal preparation, active awards, expenditure review, and closeout work. People support Administrative staff received coaching, workload guidance, and steady follow through during busy operational periods. Data reporting Excel pivot tables and charts turned scattered finance, payroll, and staffing information into useful leadership views. SKILLS Financial management Budget forecasting Budget development Financial reporting Sponsored projects Payroll reconciliation Human resources Procurement Fiscal controls Excel analysis Data compilation Policy interpretation Staff supervision Critical thinking Written communication LANGUAGES English Native 40 Arabic Proficient 30 MY CAREER 9.1 Years Business Operations Manager at Midwest Center for Education Policy (4.2 Years) Senior Business Administrator at Great Lakes School of Public Affairs (2 Years) Business Services Coordinator at Riverbend University Research Office (2 Years) Administrative and Finance Specialist at Capital City College (11 Months) SUMMARY Business Operations Manager with 9 years of progressively responsible experience supporting finance, human resources , payroll , sponsored projects , procurement, and administrative operations in higher education. Manages multimillion dollar academic budgets funded through institutional, foundation, grant, and sponsored sources, with careful forecasting, reconciliation, reporting, and fiscal control. Partners with faculty, Principal Investigators, administrators, central finance, human resources, payroll, and sponsored programs teams to resolve issues and keep academic operations moving. Advanced Microsoft Excel user with hands on skill in pivot tables, charts, formulas, data compilation, variance analysis, and management reporting. Supervises administrative staff, coordinates facilities support, protects confidential records, and translates changing policies into practical guidance. Brings sound judgment, clear communication, organized execution, and critical thinking to financial and administrative work that supports faculty, staff, students, and public service programs. EXPERIENCE Business Operations Manager Midwest Center for Education Policy August 2022 - Present Columbus, Ohio Directs financial, human resources, payroll, sponsored project, procurement, and administrative operations for an academic research center. Supports faculty, staff, Principal Investigators, leadership, and central service teams across multimillion dollar institutional, foundation, and sponsored funding. Supervises two administrative staff members and coordinates facilities, access, security, maintenance, and repair support. Directed $3 million academic funding forecasts and reports for annual and multi year planning. Reconciled procurement, purchasing card , payment, and budget transactions against approved funding and fiscal controls . Reviewed payroll distributions for faculty, staff, students, and temporary employees, resolving confidential funding discrepancies. Developed proposal budgets and supported pre award , award, and post award grant administration with investigators. Managed recruitment, onboarding, salary changes , funding changes , and separations while interpreting human resources policies. Coached two administrative staff members and coordinated facilities, access, security, maintenance, and repair coverage. Senior Business Administrator Great Lakes School of Public Affairs July 2020 - July 2022 Cleveland, Ohio Managed finance, payroll, human resources, sponsored project, procurement, and reporting operations for graduate education and research programs. Served faculty, investigators, graduate assistants, staff, and administrative leaders through budget planning , reconciliations, personnel transactions, grant monitoring, and practical policy guidance. Converted complex operational data into useful leadership views. Managed operating and grant budgets through monthly reconciliations, forecasts, and variance explanations for leadership. Resolved procurement , reimbursement, purchasing card , and budget documentation exceptions before central finance submission. Reviewed payroll funding for faculty, staff, graduate assistants, and temporary employees, initiating corrective actions. Supported proposal budgets, grant setup, expenditure monitoring, and closeout activities under sponsor requirements. Administered hiring, onboarding , compensation changes, position requests, and separations involving confidential records . Built Excel pivot table and chart reports combining finance, payroll, and staffing data for decisions. Business Services Coordinator Riverbend University Research Office June 2018 - June 2020 Cincinnati, Ohio Coordinated financial and administrative services for research and academic programs, supporting program directors, Principal Investigators, research administrators, faculty, staff, and student workers. Managed account reconciliation, purchasing, payroll records, sponsored project documentation, reporting, and workflow improvement across finance, human resources, payroll, and program teams. Reconciled research and academic accounts, preparing recurring financial reports for program director reviews. Prepared purchasing, payment, reimbursement, and purchasing card transactions after checking funding and documentation. Identified payroll funding inconsistencies for staff and students, coordinating corrections with payroll and human resources. Assembled sponsored project budgets, tracked award expenditures, and organized documentation for Principal Investigators . Built Excel workbooks with pivot tables , formulas, and charts for expenditure and staffing analysis. Documented finance, human resources , payroll, and program workflows, clarifying handoffs and recommended improvements. Administrative and Finance Specialist Capital City College June 2017 - May 2018 Columbus, Ohio Supported daily financial, payroll, human resources , procurement, and administrative operations for an academic department. Maintained transaction records, prepared reports, supported hiring and onboarding, handled student and temporary employee payroll materials, and answered policy questions with appropriate escalation and confidentiality. Prepared payment requests, purchase documentation, account reconciliations, and routine departmental budget reports. Maintained restricted fund records, giving senior administrators reliable documentation for monthly financial review. Processed student and temporary employee payroll materials under established institutional procedures. Prepared hiring and onboarding documents for faculty, staff, and student employees while protecting confidentiality. Used Excel formulas, pivot tables , and charts for recurring expenditure and staffing reports. Researched policy questions from faculty and staff, documenting answers and escalating complex matters appropriately. PROJECTS Academic Funding Forecasting Framework 2023 Created a recurring reporting framework for institutional, foundation, and sponsored funding, connecting forecasts, reconciliations, staffing data, and leadership review needs. Sponsored Project Administration Workflow 2021 Mapped pre award, award, and post award handoffs, clarifying documentation ownership, expenditure monitoring, and communication points for investigators and central offices. LEADERSHIP & AWARDS Certified Research Administrator recognition, awarded 2023 for demonstrated sponsored project administration expertise. Senior staff leadership recognition for clear financial reporting, policy guidance, and dependable academic operations support. Administrative process improvement recognition for clarifying cross functional workflows across finance, human resources, and payroll. EDUCATION Bachelor of Science in Business Administration Ohio University GPA: 3.5 2017 Athens, Ohio Coursework: Financial management, human resources, operations management, business analytics CERTIFICATIONS Certified Research Administrator 2023 Microsoft Office Specialist, Excel 2024 TECHNICAL SKILLS Financial Management: Budget forecasting, budget development, financial reporting Microsoft Excel: Pivot tables, charts, formulas Sponsored Projects: Pre award, award administration, post award Grants and Contracts: Proposal budgets, grant setup, contract support Payroll Administration: Payroll reconciliation, funding distributions, corrective actions Human Resources Systems: Position creation, onboarding, employee separations Procurement Systems: Purchasing cards, payment transactions, reimbursements Fiscal Controls: Transaction review, documentation, policy compliance Data Analysis: Variance analysis, financial analysis, staffing analysis Academic Administration: Higher education policies, faculty support, student employment Reporting Tools: Monthly reports, annual reports, leadership dashboards Supervision Practices: Coaching, mentoring, performance support SKILLS Financial management Budget forecasting Budget development Financial reporting Sponsored projects Payroll reconciliation Human resources Procurement Fiscal controls Excel analysis Data compilation Policy interpretation Staff supervision Critical thinking Written communication PROFESSIONAL AFFILIATIONS National Council of University Research Administrators, professional member focused on sponsored project administration. Society for College and University Planning, professional member supporting effective academic operations and institutional planning. LANGUAGES English (Native) Arabic (Proficient) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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