Claims Administrative Support Specialist Resume

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Claims Administrative Support Specialist Resume Stella Beck Claims Administrative Support Specialist (401) 555-6428 stella.beck@example.com linkedin.com/example/stellabeck Providence, RI 02903 STRENGTHS Reliable Follow Up Open requests stayed visible through shared task lists, and callers received clear next steps before work moved on. Calm Customer Contact Telephone conversations became easier for callers after accurate messages and clear routing kept questions moving. Organized Records Careful checks of identifiers and dates helped adjusters and clinic staff retrieve dependable documents quickly. Flexible Priorities When reception and clerical demands collided, task tracking helped maintain service without losing promised follow up. Team Communication Adjusters and office staff relied on concise updates, especially during busy periods with several requests open. SKILLS Administrative Support Clerical Support Customer Service Medical Provider Communication Office Equipment Document Processing Records Management Data Entry Telephone Support Follow Up Multitasking Task Prioritization Organization Team Communication Claims Operations LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 1.9 Years Claims Support Assistant at Bay State Risk Administrators (1 Years) Administrative Clerk at Oceanview Medical Offices (11 Months) SUMMARY Early career claims administrative support specialist with two years of clerical and customer service experience across insurance and medical office settings. Keeps branch workflows organized by processing documents, recording customer and provider requests, updating claims records, and tracking follow up items through completion. Communicates professionally by telephone and in person with customers, medical offices, adjusters, and internal staff. Uses office equipment for scanning, copying, mailing, and document preparation while protecting sensitive information. Handles shifting priorities with steady attention to identifiers, dates, required enclosures, and response commitments. Brings practical experience supporting claims branch operations , medical records workflows, task lists, correspondence, scheduling documentation, and team coordination. Ready to contribute dependable administrative support that helps claims staff serve customers and providers efficiently. EXPERIENCE Claims Support Assistant Bay State Risk Administrators October 2025 - Present Providence, RI Support property and casualty claims branch operations through document processing, customer contact, correspondence, records updates, and follow up coordination. Shift among reception, claims administration, and time sensitive requests while keeping adjuster work queues accurate and organized. Organized incoming claim documents, customer messages, provider correspondence, and follow up items for adjuster review. Recorded customer and medical office calls, routed claim questions, and tracked requests needing return responses. Indexed claim documents and verified identifiers and dates before releasing records into adjuster work queues. Maintained shared task lists for forms, records requests, and correspondence during changing claim priorities. Prepared outgoing letters and packets, checked enclosures, and scanned, copied, and routed materials accurately. Supported high volume periods by shifting among reception, document processing, and follow up work. Administrative Clerk Oceanview Medical Offices October 2024 - September 2025 Warwick, RI Supported front office operations for a multi provider clinic through telephone service, records requests, appointment documentation, correspondence, and controlled document handling . Balanced reception demands with clerical follow up while keeping patient and provider communication accurate and professional. Managed patient calls, record requests, appointment documentation, and routine correspondence for daily clinic operations. Logged insurer and authorized party requests, verified information, and routed medical record questions appropriately. Organized electronic and paper documents, correcting incomplete indexing for reliable staff retrieval. Scanned, copied, mailed, and prepared documents while keeping sensitive materials controlled throughout processing. Tracked open requests and completed promised follow up with patients, providers, and internal staff. Captured accurate messages and directed clinical or coverage questions to appropriate personnel. PROJECTS Claims Document Flow Review 2025 Small process changes protect customer time. Reviewed document intake, indexing, task lists, and routing practices through supervised claims support work, identifying checkpoints that kept records ready for adjuster review. LEADERSHIP & AWARDS Claims Support Recognition, 2026. Recognized by team members for dependable follow up and accurate document routing during changing daily priorities. Service Reliability Recognition, 2025. Commended in medical office operations for calm telephone communication and consistent completion of open requests. EDUCATION High School Diploma Classical High School GPA: 4.0 2024 Providence, RI Coursework: Office administration, communication, records management, customer service CERTIFICATIONS Microsoft Office Fundamentals 2025 Customer Service Foundations 2025 TECHNICAL SKILLS Office Applications: Microsoft Word, Microsoft Excel, Microsoft Outlook Office Equipment: Scanners, Copiers, Printers Claims Administration: Claims systems, Adjuster queues, Claim records Document Processing: Document indexing, Packet preparation, Correspondence Records Management: Electronic files, Paper files, Record retrieval Telephone Support: Call logging, Message capture, Call routing Customer Service: Customer contact, Provider contact, Service follow up Medical Office Workflows: Patient requests, Medical records, Appointment documentation Administrative Coordination: Task lists, Request tracking, Priority changes Communication Methods: Telephone communication, In person communication, Written correspondence SKILLS Administrative Support Clerical Support Customer Service Medical Provider Communication Office Equipment Document Processing Records Management Data Entry Telephone Support Follow Up Multitasking Task Prioritization Organization Team Communication Claims Operations PROFESSIONAL AFFILIATIONS Claims Support Team, Bay State Risk Administrators. Contributed organized records and timely communication across adjuster support workflows. Front Office Operations Team, Oceanview Medical Offices. Supported patient, provider, and insurer requests through accurate clerical coordination. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST

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