Environmental Services Associate Resume Cruz Pierce Environmental Services Associate (479) 555-0186 cruz.pierce@example.com cruzpierce Fayetteville, AR 72701 STRENGTHS Guest Area Readiness Scheduled cleaning rounds keep casino and hotel spaces presentable during active operations, with sanitation needs kept in view. Safe Chemical Handling Label and SDS directions guide dilution, surface compatibility, hazard awareness, and disposal during housekeeping tasks. Equipment Care Routine checks before use help identify equipment issues early, with maintenance concerns reported before they interrupt a shift. Supply Readiness After deliveries arrive, organize housekeeping supplies so frequently used linens and cleaning products remain available during busy shifts. Courteous Guest Support Respond calmly to guest questions and route facility concerns to the right department while keeping assigned areas covered. SKILLS Hospitality housekeeping Casino area cleaning Restroom sanitation Carpet and upholstery care Floor-care equipment Chemical handling SDS and label use Waste disposal Biohazard cleanup Supply replenishment Equipment checks Public health practices Guest service Spill response Window and fixture care MY CAREER 8.5 Years Environmental Services Associate at Ozark Crown Hotel & Casino (1.3 Years) Housekeeping and Public Area Attendant at Cedar Bluff Lodge (2.8 Years) Housekeeper at Riverbend Suites (2.7 Years) Housekeeping Attendant at Pine Creek Hotel (1.7 Years) SUMMARY Hospitality environmental services professional with 8 years of experience keeping casino, hotel, and public spaces clean, safe, and guest ready. Maintain guest and staff areas through scheduled cleaning, surface care, safe chemical use, and routine equipment checks. Apply label and SDS guidance to prepare and dispose of cleaning agents, and follow site procedures for waste and biohazard cleanup . Keep supplies ready for busy shifts and respond courteously to guest questions, directing facility concerns to the right team. EXPERIENCE Environmental Services Associate Ozark Crown Hotel & Casino Jul 2025 - Present Rogers, AR Maintains guest-facing casino, lobby, restroom, and corridor areas through scheduled cleaning rounds, balancing visible presentation with sanitation needs during active operations. Uses floor-care equipment, vacuums, and approved cleaning agents for varied surfaces; checks equipment condition before use and reports maintenance issues before they interrupt the shift. Handles waste and biohazard cleanup using required PPE and site procedures, and keeps housekeeping supplies organized for timely replenishment. Routes guest questions and facility concerns to the appropriate team, providing courteous service without leaving assigned areas unattended. Applies hospitality cleaning standards and public health regulations during casino cleaning rounds, including restroom sanitation and prompt spill response to keep guest areas clean and safe. Housekeeping and Public Area Attendant Cedar Bluff Lodge Sep 2022 - Jun 2025 Siloam Springs, AR Cleaned guest corridors, lounges, restrooms, and shared spaces across hotel and entertainment areas, adjusting task order to address arrival periods and high-use locations. Applied chemical-label and SDS instructions for dilution, surface compatibility, hazard awareness, and disposal, helping maintain safe routines for the housekeeping crew; identified hazards and avoided incompatible chemical mixtures. Used vacuums and carpet-care tools to maintain rugs and upholstered furnishings, while cleaning windows, fixtures, doors, and woodwork to property standards. Prepared cleaning solutions according to label directions and separated incompatible products, then followed safe chemical disposal practices to protect staff and property surfaces. Housekeeper Riverbend Suites Jan 2020 - Aug 2022 Springdale, AR Prepared guest rooms and nearby common areas by cleaning surfaces, floors, bathrooms, and furnishings against daily room-readiness checklists. Replenished carts and storage supplies after deliveries, keeping frequently used linens and cleaning products available during busy shifts. Reported maintenance needs and unusual spills promptly, preventing unresolved room issues from delaying housekeeping turnover. Collected and disposed of room and public-area waste, cleaned wastebaskets, and followed site procedures when handling biohazard materials. Housekeeping Attendant Pine Creek Hotel May 2018 - Dec 2019 Fort Smith, AR Completed routine room and public-area cleaning, including waste removal, vacuuming, restroom care, and spot cleaning of guest-contact surfaces. Followed supervisor guidance on cleaning products and equipment use, and asked for direction when labels or surface-care instructions required clarification. Responded politely to guest requests and relayed service needs to the front desk or housekeeping lead for follow-up. EDUCATION High School Diploma Northside High School 2009 Fort Smith, AR CERTIFICATIONS Bloodborne Pathogens Workplace Training 2025 Hazard Communication (GHS) Workplace Training 2025 Personal Protective Equipment (PPE) Workplace Training 2025 Safe Cleaning-Equipment Operation Workplace Training 2025 PROFESSIONAL SKILLS Cleaning Equipment: Vacuums, Floor-care machines, Carpet-care tools Cleaning Products: Cleaning agents, Cleaning solvents, Dilution solutions Chemical Safety Resources: Safety Data Sheets, GHS labels, Personal protective equipment Housekeeping Supplies: Cleaning cloths, Linens, Wastebaskets Surface Care: Carpets, Upholstered furnishings, Metal fixtures Facility Cleaning Areas: Restrooms, Corridors, Lobbies SKILLS Hospitality housekeeping Casino area cleaning Restroom sanitation Carpet and upholstery care Floor-care equipment Chemical handling SDS and label use Waste disposal Biohazard cleanup Supply replenishment Equipment checks Public health practices Guest service Spill response Window and fixture care
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