Data and System Integration Support Manager Resume Sebastian Marshall Data and System Integration Support Manager (608) 555-2847 sebastian.marshall@example.com linkedin.com/example/sebastianmarshall Madison, WI 53703 STRENGTHS Analyst leadership Weekly workload reviews gave analysts clearer priorities, steadier coverage, and a trusted place for difficult issues. Control discipline A simple daily check caught incomplete transfers early, helping operations protect downstream deadlines with confidence. Integration support When systems disagreed, tracing records across applications became a practical habit that clarified fixes for teams. Mentoring New analysts often brought query questions forward, then used documented examples during their next production review. Service continuity Root cause reviews turned recurring disruptions into shared lessons, giving support teams calmer and more consistent response. SKILLS Staff supervision Workload planning Performance management Data integration System support Operational reporting Revenue collection Receivables Internal controls Change management Process improvement Mentoring Data flows Contact center operations Offset processes LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 9.8 Years Data and Systems Support Manager at Great Lakes Fiscal Solutions (3.8 Years) Senior Systems Integration Analyst at Midwest Receivables Network (2.4 Years) Systems and Reporting Analyst at Prairie State Financial Operations (2 Years) Junior Business Systems Analyst at Lakeshore Account Services (1.6 Years) SUMMARY Data and system integration support manager with 8 years of post bachelor's experience across revenue operations, enterprise systems, reporting, and analyst leadership. Leads professional staff through workload planning, mentoring, performance management , scheduling, and operational issue resolution. Maintains dependable data flows across SAP S4, MiMITS, NICE CXone , receivables processes, offset workflows, contact center operations, and recurring reporting environments. Coordinates system changes, queries, integrations, testing, controls, and production support while protecting sensitive financial information. Balances daily processing needs with longer range planning, statutory obligations, and service continuity. Brings practical experience improving reconciliation, documenting corrective actions, monitoring internal controls, and guiding analysts through technical and process decisions. EXPERIENCE Data and Systems Support Manager Great Lakes Fiscal Solutions January 2023 - Present Madison, WI Leads a seven person analyst team supporting revenue operations, recurring reporting, receivables workflows, SAP S4, and integrated business systems. Owns daily service stability, staff planning, control monitoring, enhancement coordination, and sensitive data handling. Led seven analysts across revenue reporting, receivables workflows, and integrated systems supporting daily collection operations. Established control checks for scheduled queries and transfers, confirming reports completed before downstream processing windows. Coordinated SAP S4 enhancements with finance and application teams, preserving reconciliation and approval controls. Directed coaching, leave scheduling , performance planning, and workload distribution across production and enhancement priorities. Reviewed failed interfaces and recurring issues, documenting root causes and corrective actions for improved continuity. Aligned access reviews, documentation, and controls with handling requirements for Federal Tax Information . Senior Systems Integration Analyst Midwest Receivables Network July 2020 - December 2022 Milwaukee, WI Owned daily monitoring for interconnected receivables, payment, refund offset, payroll offset, customer contact, and reporting processes. Served as an escalation resource for analysts, supported SAP S4 changes, and guided testing, reconciliation, and issue resolution. Monitored exchanges connecting receivables , payment, refund offset, and customer contact applications each business day. Built reconciliation queries comparing source transactions with downstream records before finance close activities. Supported SAP S4 interfaces and release testing for collections and accounts receivable configuration changes. Partnered with contact center administrators to maintain customer data flows and NICE CXone reporting. Resolved delayed files, incomplete batches, and reporting discrepancies through documented investigation paths. Mentored analysts on query validation, change controls, incident documentation, and stakeholder communication. Systems and Reporting Analyst Prairie State Financial Operations June 2018 - June 2020 Rockford, IL Supported recurring financial reporting, operational queries, file validation, application testing, and exception analysis for receivables and collection teams. Built practical knowledge of access controls, audit evidence, change management, and regulated financial data handling. Supported recurring reports and operational queries for teams processing high volume customer account activity. Validated inbound and outbound files against control totals before dependent processing continued. Maintained query schedules, reporting documentation, and procedures during staff rotations and coverage changes. Tested application enhancements in controlled environments, recording expected results and production defects. Produced exception reports identifying unresolved balances, offset activity, and records requiring manual review. Developed audit evidence practices covering access controls, data handling, and change management. Junior Business Systems Analyst Lakeshore Account Services October 2016 - May 2018 Green Bay, WI Monitored scheduled reports and extracts for receivables teams while building foundational experience in queries, reconciliation, testing, documentation, and internal controls . Supported senior analysts with data investigations and evidence preparation for financial operations. Monitored scheduled reports and extracts supporting receivables teams, escalating incomplete processing through procedures. Refined operational queries used to research account activity and reconcile transaction totals. Prepared test cases for customer record and financial workflow updates, documenting results for senior analysts. Maintained process documentation and reporting inventories during recurring assignment transitions. Traced discrepancies across source files, application screens, and reporting outputs for resolution. Organized access records, checklists, and change documentation for periodic internal control reviews. PROJECTS Revenue Data Flow Control Review 2024 Partnered with finance and operations colleagues to review recurring transfers, clarify ownership, and strengthen checks supporting dependable revenue reporting. Contact Center Reporting Continuity 2022 Worked with contact center administrators to trace customer data across applications, resolve reporting gaps, and document support steps for shared use. LEADERSHIP & AWARDS Recognized by finance leadership for dependable SAP S4 change coordination and controlled production support. Selected as a mentoring resource for analysts learning reconciliation queries, incident documentation, and change controls. Received team recognition for improving documentation and continuity during recurring reporting coverage changes. EDUCATION Bachelor's Degree in Management Information Systems University of Wisconsin Oshkosh GPA: 3.5 2016 Oshkosh, WI Coursework: Systems analysis, database management, business process analysis, information systems management CERTIFICATIONS ITIL 4 Foundation 2022 IRS Publication 1075 Awareness 2024 TECHNICAL SKILLS Enterprise Systems: SAP S4, MiMITS, NICE CXone Reporting Tools: Operational reporting, recurring reports, exception reports Query Development: Reporting queries, reconciliation queries, data validation Integration Support: System integrations, data exchanges, scheduled transfers Revenue Operations: Revenue collection, receivables, payment processing Offset Processing: Tax refund offsets, payroll offsets, offset reconciliation Contact Center Systems: NICE CXone, customer account flows, contact center reporting Controls and Compliance: Internal controls, Federal Tax Information, IRS Publication 1075 Service Management: ITIL 4, incident documentation, operational continuity Change Delivery: Change management, release testing, system enhancements People Management: Performance management, workload distribution, leave scheduling Data Quality: Control totals, reconciliation, exception analysis SKILLS Staff supervision Workload planning Performance management Data integration System support Operational reporting Revenue collection Receivables Internal controls Change management Process improvement Mentoring Data flows Contact center operations Offset processes PROFESSIONAL AFFILIATIONS ITIL community participant, sharing practical service management habits around incident handling and operational continuity. Information systems professional network member, exchanging ideas on reporting controls, integration support, and analyst development. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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