Director, Digital and Technical Product Management Resume Millie Chang Director, Digital and Technical Product Management (512) 555-7316 millie.chang@example.com linkedin.com/example/milliechang Austin, TX 78704 STRENGTHS Evidence Based Decisions Customer feedback, analytics, and operational signals shaped roadmap choices. Leaders gained a clearer basis for funding decisions. People Development Hiring, coaching, and practical feedback helped product managers make stronger calls. Colleagues often sought guidance on difficult tradeoffs. Risk Partnership Risk and compliance partners joined product decisions early. That habit clarified controls before launches and reduced late surprises. Journey Focus Journey mapping connected interface friction with downstream service work. Teams found better fixes after seeing each step together. Executive Influence Scenario analysis made complex choices easier to discuss. Senior leaders reached alignment across competing priorities and constraints. SKILLS Product Strategy Roadmap Planning People Management Business Cases Customer Experience Data Analysis Research Testing Journey Mapping Agile Lean Product Development Portfolio Management Risk Management Controls Executive Communication Process Engineering LANGUAGES English Native 40 Mandarin Chinese Intermediate 20 MY CAREER 13.9 Years Director, Digital Product Management at Cedar Ridge Bank (3.8 Years) Senior Manager, Digital Product at Lone Star Credit Union (2.8 Years) Lead Digital Product Manager at Prairie National Financial (2.7 Years) Digital Product Manager at Mesa Digital Finance (2.8 Years) Associate Product Manager at Desert Community Bank (2 Years) SUMMARY Digital and technical product management director with 14 years shaping financial services platforms, customer journeys, and portfolio strategies in regulated environments. Leads product organizations from ambiguous opportunity through investment cases, roadmaps, delivery, launch, measurement, and continuous improvement. More than eight years focused on digital product management , with over six years leading direct and matrixed teams. Combines business acumen with technical and customer experience foundations across mobile and web products, data, analytics, Experience Design, Human Centered Design , research, and process engineering. Uses Agile, Lean Product Development , Lean Portfolio Management , journey mapping, competitive analysis, KPI and KRI governance, and evidence based prioritization. Partners with senior business, technology, operations, data, risk, compliance, legal, vendors, designers, and developers to guide investment and measurable outcomes. EXPERIENCE Director, Digital Product Management Cedar Ridge Bank January 2023 - Present Austin, Texas Directs a digital product organization supporting identity, relationship stage experiences, and cross channel engagement across mobile and web banking. Sets portfolio direction, develops investment cases, and aligns senior leaders across business, technology, operations, data, risk, compliance , and legal. Established portfolio strategy and roadmap sequencing, aligning leaders around customer and business outcomes. Built investment cases using customer evidence, funding needs, capacity, dependencies, and control requirements. Introduced KPI and KRI reviews combining analytics , feedback, operations signals, and risk indicators. Developed product managers through hiring, coaching, performance feedback, and clear decision rights. Directed mobile and web launches with designers , engineers, vendors , and control partners. Senior Manager, Digital Product Lone Star Credit Union March 2020 - December 2022 Round Rock, Texas Managed digital product leaders responsible for authenticated experiences, account servicing journeys, and mobile and online platform improvements. Guided matrixed delivery, customer research, risk controls, portfolio prioritization, and executive decisions across competing investments. Reframed planning around customer journeys, research findings, competitive analysis , and measurable outcomes. Led matrixed teams through Agile discovery and delivery, converting constraints into executable roadmaps. Partnered with Risk and Compliance to define controls , monitoring measures, and launch decisions. Applied Lean Portfolio Management to compare value, effort, dependencies, strategy, and control exposure. Presented scenario analysis to senior leaders, securing alignment across competing product priorities. Lead Digital Product Manager Prairie National Financial June 2017 - February 2020 Dallas, Texas Owned digital account servicing strategy across consumer banking channels, connecting behavioral data, usability research, customer feedback , and service themes with release planning. Mentored product managers and coordinated cross functional decisions amid regulatory and technical dependencies. Owned account servicing strategy and roadmap across consumer banking channels and release sequences. Used behavioral data, usability research , and service themes to prioritize journey improvements. Defined testable problems with Experience Design and Human Centered Design methods. Created KPI and KRI measures balancing adoption, experience quality, operations , and control performance. Mentored product managers on roadmap communication, research interpretation, and outcome focused decisions. Digital Product Manager Mesa Digital Finance August 2014 - May 2017 Phoenix, Arizona Managed web and mobile servicing features for consumer financial products, translating customer and operational needs into product plans. Coordinated Agile discovery, testing, release preparation, post launch review, journey mapping , analytics, and process engineering. Translated customer and operational needs into web and mobile product plans. Coordinated Agile teams through discovery, refinement, testing, release preparation, and review. Applied analytics and research testing to investigate friction and validate product concepts. Mapped customer journeys with design partners, connecting interface issues with operations processes. Supported process engineering that simplified digital handoffs while preserving control steps. Associate Product Manager Desert Community Bank July 2012 - July 2014 Tempe, Arizona Supported digital banking planning for online account access and servicing in a regulated environment. Maintained requirements, coordinated testing, analyzed usage and service themes, and tracked dependencies and control actions with product, technology, operations, and compliance partners. Supported digital banking planning for online access and servicing in regulated environments. Maintained feature requirements and release documentation with technology , operations, and compliance partners. Analyzed usage reports and service themes to frame recurring experience research questions. Coordinated user testing , documented findings, and translated observations into backlog recommendations. Tracked launch dependencies and control actions across cross functional delivery teams. PROJECTS Customer Relationship Stage Portfolio 2023 Created a portfolio direction for identity and relationship stage experiences across mobile and web banking. Connected customer evidence, investment cases, roadmap sequencing, KPI reviews, KRI governance, and launch readiness for a regulated financial services environment. Lean Portfolio Investment Framework 2022 Established a practical comparison model for strategic fit, customer value, delivery effort, dependencies, and control exposure. Helped senior leaders make clearer funding decisions across competing digital product initiatives. LEADERSHIP & AWARDS Selected as a trusted product leadership voice for complex digital investment and roadmap decisions. Recognized by senior stakeholders for connecting customer evidence, control requirements, and delivery choices. Earned sustained peer recognition for mentoring product managers through research and outcome focused planning. EDUCATION Bachelor's Degree in Management Information Systems Arizona State University GPA: 0.0 2012 Tempe, Arizona Coursework: Product management, database systems, business analytics, systems analysis CERTIFICATIONS Certified Scrum Product Owner 2016 Pragmatic Institute Product Management Certification 2019 SAFe Lean Portfolio Management 2022 TECHNICAL SKILLS Product Management: Digital product management, technology product management, portfolio management Strategy and Planning: Product strategy, roadmap development, business cases Experience Design: Experience Design, Human Centered Design, journey mapping Research and Analysis: Customer research, usability research, competitive analysis Delivery Methods: Agile, Lean Product Development, Lean Portfolio Management Data and Measurement: Data analysis, analytics, KPI governance Risk and Compliance: Risk management, compliance controls, KRI governance Digital Platforms: Mobile products, web products, emerging technology platforms Process Improvement: Process engineering, workflow analysis, operational handoffs Stakeholder Leadership: Executive communication, matrix leadership, vendor management SKILLS Product Strategy Roadmap Planning People Management Business Cases Customer Experience Data Analysis Research Testing Journey Mapping Agile Lean Product Development Portfolio Management Risk Management Controls Executive Communication Process Engineering PROFESSIONAL AFFILIATIONS Volunteer Mentor, Product Management Mentorship Circle, 2021 to Present. Member, Financial Services Digital Leadership Forum, 2023 to Present. LANGUAGES English (Native) Mandarin Chinese (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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