Enterprise Applications Area Manager Resume Alex Gill Enterprise Applications Area Manager (248) 555-6813 alex.gill@example.com linkedin.com/example/alexgill Rochester Hills, MI 48307 STRENGTHS Plant service leadership During production incidents, brought plant, infrastructure, and application teams together until service ownership became clear. People development Coached managers and specialists through reviews and feedback, helping teams build stronger service ownership over time. ITIL governance When recurring incidents surfaced, introduced practical reviews that improved escalation clarity and follow through. Stakeholder partnership Plant and HR leaders became trusted partners through clear requirements discussions, realistic priorities, and steady communication. Vendor accountability Complex support cases received focused escalation, useful evidence, and consistent follow up until resolution was verified. SKILLS Team leadership ITIL Incident management Problem management Change management Manufacturing systems Enterprise applications HRIS Security platforms Operational Technology Application roadmaps Vendor management Customer service Remote team leadership Microsoft Office LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 14.9 Years Director, Enterprise Applications at Northstar Industrial Vehicles (3.7 Years) Senior Manager, Business Applications at Great Lakes Manufacturing Technologies (2.8 Years) Applications Support Manager at Motor City Components Group (3.6 Years) Team Lead, Enterprise Applications at Midwest Precision Systems (3 Years) Application Support Supervisor at Lakeshore Automation Services (1.9 Years) SUMMARY Senior enterprise applications leader with 15 years of progressive information technology experience, including more than 10 years managing multidisciplinary application support teams in manufacturing environments. Directs portfolios spanning manufacturing applications, HRIS, physical security platforms, integrations, and systems connected with Operational Technology equipment across plant operations. Combines application lifecycle governance, ITIL service management, incident, problem, and change leadership, configuration management, vendor oversight, and modernization planning with practical knowledge of enterprise hardware, software, data flows, and integration dependencies. Leads on site and remote professionals through service levels, performance reviews, coaching, workload planning, and succession development. Partners with manufacturing, HR, security, cybersecurity, infrastructure, and OT stakeholders to align application roadmaps with business priorities, production constraints, safety, customer service, and resilient operations. EXPERIENCE Director, Enterprise Applications Northstar Industrial Vehicles January 2023 - Present Auburn Hills, MI Leads a multidisciplinary applications organization supporting manufacturing dependencies, HRIS, security platforms , and OT connected business systems across multiple production facilities. Owns portfolio governance, service management, modernization planning, vendor relationships , resource allocation, and leadership development. Led manufacturing application portfolio governance across plants, protecting production continuity during modernization initiatives. Established ITIL incident reviews, clarifying escalation ownership and recovery expectations for critical application services. Coached managers and remote specialists through performance reviews, workload planning, and succession discussions. Partnered with OT and cybersecurity leaders, documenting integrations and data flows around production constraints. Managed vendor contracts and configuration standards, sustaining resilient services across business critical platforms. Senior Manager, Business Applications Great Lakes Manufacturing Technologies March 2020 - December 2022 Novi, MI Managed application teams responsible for manufacturing, workforce, and facility security systems across corporate and plant environments. Directed service reviews, release governance, configuration practices, vendor escalation, and capability development for on site and remote staff. Introduced service reviews using incident trends and availability data, focusing teams on recurring plant pain points. Governed application upgrades through testing, change control , rollback planning , and stakeholder communication. Built configuration procedures and support handoffs, giving analysts clearer ownership during production releases. Coordinated OT interfaces with infrastructure teams, validating connectivity, access, data movement, and maintenance windows. Conducted performance reviews for managers and technical leads, aligning development plans with service ownership. Applications Support Manager Motor City Components Group July 2016 - February 2020 Troy, MI Led multidisciplinary application support for manufacturing, HR, and security functions, providing escalation leadership for plant and corporate users. Managed ITIL workflows, vendor cases, release readiness, stakeholder requirements, coaching, and service improvement across on site and remote support. Led root cause reviews for plant incidents, tracking corrective actions through verified operational recovery. Translated requirements from plant and HR leaders into prioritized enhancements, integrations , and support plans. Coordinated releases with cybersecurity and infrastructure teams, reviewing access, interfaces, and test evidence. Managed vendor cases during service interruptions, setting escalation expectations for business critical platforms. Mentored analysts and team leads through technical reviews, feedback, and customer service coaching . Team Lead, Enterprise Applications Midwest Precision Systems June 2013 - June 2016 Warren, MI Supervised application support serving manufacturing and corporate functions, organizing queues, escalation coverage, planned changes, and stakeholder communication. Supported plant integrations, HRIS and security enhancements, documentation, incident triage, and analyst development. Organized daily support queues and escalation coverage, improving communication around planned plant changes. Documented manufacturing data flows , coordinating troubleshooting with infrastructure and controls specialists. Led incident triage for production failures, restoring service with software , database, network, and plant resources. Maintained configuration records and change evidence for recurring maintenance and enhancement work. Coached analysts on customer service , time management , documentation, and escalation judgment. Application Support Supervisor Lakeshore Automation Services June 2011 - May 2013 Dearborn, MI Supervised application support for industrial customers, coordinating software, server, integration, and connected plant system support. Managed maintenance planning, vendor troubleshooting, reusable documentation, customer communication, and analyst coaching for dependable manufacturing service. Prioritized application queues for industrial customers, aligning escalation coverage with manufacturing operations. Diagnosed issues across client software, servers, integrations, and connected plant systems. Planned maintenance with operations teams, documenting validation checks, recovery steps, and support ownership. Created reusable incident documentation, capturing configurations, dependencies, and customer communication guidance. Coordinated vendor troubleshooting by gathering logs, reproducing failures, and verifying corrective resolution. PROJECTS Plant Application Modernization Roadmap 2024 A production dependency surfaced during portfolio review. Guided modernization sequencing across manufacturing applications, HRIS, security platforms, integrations, and OT connected systems while protecting plant continuity and documenting ownership. Enterprise Service Governance Program 2022 Recurring incidents revealed inconsistent escalation paths. Established ITIL aligned incident, problem, and change governance with service reviews, performance measures, documentation, and stakeholder communication. LEADERSHIP & AWARDS Recognized by manufacturing leadership for stable application service delivery across production facilities. Selected to mentor application managers and technical leads through enterprise service leadership development. Earned stakeholder confidence through disciplined change control, safety aware plant coordination, and clear communication. EDUCATION Bachelor's Degree in Information Technology Oakland University GPA: 3.5 2011 Rochester, Michigan Coursework: Enterprise systems, database management, systems analysis, information security CERTIFICATIONS ITIL 4 Foundation 2024 Certified Information Systems Manager 2025 TECHNICAL SKILLS Enterprise Applications: HRIS, manufacturing applications, security platforms ITIL Service Management: Incident management, problem management, change management Application Lifecycle: Implementation, upgrades, modernization Configuration Management: Configuration records, standards, change control Integration Architecture: Data flows, application integrations, interface dependencies Operational Technology: OT equipment, plant systems, controls systems Service Performance: Service levels, availability, response metrics Leadership Platforms: Performance reviews, coaching, succession planning Collaboration Tools: Microsoft Office, remote collaboration, stakeholder communication Security Operations: Cybersecurity coordination, physical security, access controls Vendor Management: Support contracts, vendor escalation, resource allocation Manufacturing Operations: Plant operations, production systems, maintenance windows SKILLS Team leadership ITIL Incident management Problem management Change management Manufacturing systems Enterprise applications HRIS Security platforms Operational Technology Application roadmaps Vendor management Customer service Remote team leadership Microsoft Office PROFESSIONAL AFFILIATIONS Association for Manufacturing Technology, participant in enterprise application and plant technology discussions. HDI, member focused on service leadership, support quality, and professional development. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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