Interactive Game Host Resume Alicia Hopkins Interactive Game Host (312) 555-XXXX alicia.hopkins@example.com aliciahopkins Chicago, IL 60614 STRENGTHS Guest welcome Set a friendly tone at reception, helping guests feel comfortable as they check in and prepare for activities. Group guidance Explain game instructions to groups of up to 20, keeping briefings clear and attention focused before play begins. Steady response Respond calmly to unexpected guest needs or equipment interruptions, helping active sessions continue smoothly. Room readiness Clean and reset play spaces, handle touch-up painting, and identify equipment issues before the next group arrives. Team support Share practical room-reset and briefing tips with new colleagues, helping them learn consistent guest-service routines. SKILLS Guest check-in Payment processing Reservation coordination Customer service Group briefings Game instruction Crowd engagement Play-area monitoring Equipment troubleshooting Minor repairs Routine maintenance Room cleaning Touch-up painting Calm problem solving Time management LANGUAGES English Native 40 Spanish Intermediate 20 SUMMARY Customer-focused game facilitator with more than five years of experience in interactive entertainment and guest service. Coordinate check-in, payments, and reservations, then guide groups through clear game briefings and active play . Keep rooms ready through cleaning, touch-up painting, equipment troubleshooting , and minor repairs. Partner with floor teams to respond calmly to guest needs and keep busy sessions moving. EXPERIENCE Interactive Game Host PlayCircuit Social Mar 2025 - Present Chicago, IL Coordinate check-in, reservations, and payments across six interactive game rooms, keeping guest arrivals organized during busy evening and weekend periods. Lead lively pregame briefings for groups of up to 20, explain instructions clearly , and command attention without slowing the start of each session. Monitor active play, answer questions, and join challenges when useful; respond calmly to unexpected guest needs or equipment interruptions to keep the experience moving. Clean and prepare rooms between sessions, complete touch-up painting , and troubleshoot sensors, buttons, and other venue equipment, making minor repairs or documenting issues for follow-up. Guest Experience Associate Northside Adventure Center May 2023 - Feb 2025 Evanston, IL Managed guest reception, point-of-sale payments, and booking changes for an indoor activity venue, balancing walk-ins and scheduled groups with accurate time management . Presented safety and activity instructions to families and larger groups, adjusting explanations to guest questions and maintaining a friendly, energetic presence. Walked activity areas throughout each shift to monitor participation, offer assistance, and help guests navigate challenges in a fast-paced setting. Supported evening, weekend, and holiday coverage, adapting to schedule changes and resolving service issues calmly while coordinating with floor staff. Guest Services Attendant Lakeview Family Entertainment Jun 2021 - Apr 2023 Chicago, IL Welcomed guests, verified reservations, and processed admissions and payments at a busy family entertainment venue, building a reliable foundation in customer service . Reset play areas, cleaned high-use rooms, and reported maintenance needs; used basic troubleshooting to identify faults in game controls and shared equipment. Communicated wait times and activity directions to guests, multitasking across the front desk and play areas while keeping service courteous and organized. LEADERSHIP, AWARDS & RECOGNITION Recognized by a PlayCircuit Social supervisor for dependable guest support during peak holiday operations. Shared room-reset and guest-briefing tips with newly hired PlayCircuit Social team members. EDUCATION Associate of Applied Science in Hospitality Management Harold Washington College, City Colleges of Chicago 2021 Chicago, IL CERTIFICATIONS Adult and Pediatric First Aid/CPR/AED, American Red Cross 2025 Guest Service Fundamentals Course 2024 PROFESSIONAL SKILLS Guest Reception: Guest check-in, Reservation handling, Walk-in coordination Point-of-Sale Operations: Payment processing, Admission transactions, Booking changes Game Facilitation: Group briefings, Game instruction, Crowd engagement Guest Activity Support: Play-area monitoring, Guest assistance, Active game participation Venue Upkeep: Room cleaning, Touch-up painting, Room resets Equipment Care: Sensor troubleshooting, Button troubleshooting, Minor equipment repairs SKILLS Guest check-in Payment processing Reservation coordination Customer service Group briefings Game instruction Crowd engagement Play-area monitoring Equipment troubleshooting Minor repairs Routine maintenance Room cleaning Touch-up painting Calm problem solving Time management PROFESSIONAL AFFILIATIONS Member, International Association of Amusement Parks and Attractions (IAAPA), professional community for attractions and guest experience. Member, Association of Professional Hospitality Recruitment (APHR), hospitality industry community. LANGUAGES English (Native) Spanish (Intermediate)
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