Host, Guest Service Resume Luciana Payne Host, Guest Service (719) 555-4182 luciana.payne@example.com linkedin.com/example/lucianapayne Colorado Springs, CO 80918 STRENGTHS Warm Guest Welcome Greeting practice made first contact feel natural. Clear directions helped visitors feel acknowledged before service began. Organized Guest Flow Seating charts and arrival tracking kept simulated lines orderly. Small layout changes made service handoffs smoother. Attentive Communication Role play strengthened listening during changing requests. Classmates relied on clear updates when seating plans shifted. Clean Service Habits Frequent handwashing and surface disinfection became part of every simulation. Shared spaces stayed ready for incoming guests. Safe Physical Support Practice with plates, glasses, baskets, and boxes built steady movement. Safe lifting remained a priority during busy exercises. SKILLS Guest Service Host Stand Support Dining Room Flow Server Support Clear Communication Active Listening Seating Coordination Sanitation Practices Disinfecting Procedures Safe Lifting Dining Room Service Teamwork Flexible Scheduling Guest Greeting Wait Time Communication LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 1.4 Years Restaurant Guest Service Simulation at University Project (9 Months) Customer Service and Dining Room Operations at Course Project (4 Months) Campus Welcome Event Volunteer at Community Service Project (4 Months) SUMMARY Early career guest service candidate with supervised hospitality, campus event, and customer service experience. Practice includes greeting visitors, organizing arrival flow, communicating clearly, supporting dining room service , and maintaining clean shared spaces. Hospitality simulations covered seating charts, server handoffs, wait time communication, table support, safe movement, and changing guest volume. Campus welcome events strengthened listening, directions, check in support, schedule awareness, and courteous interaction with students and families. Training includes frequent handwashing , disinfecting shared surfaces, protective coverings, safe lifting , reaching, bending, and stooping. Comfortable remaining active during extended service periods while carrying lightweight plates, glasses, baskets, boxes, and event supplies. Ready to contribute calm teamwork, attentive service, and organized guest flow in a busy restaurant setting. EDUCATION High School Diploma Palmer Ridge High School GPA: 4.0 2026 Colorado Springs, CO Coursework: Guest service, dining room operations, sanitation practices, communication TECHNICAL SKILLS Guest Service: Guest greeting, positive service, visitor support Dining Room Operations: Table flow, seating charts, service rounds Communication Methods: Clear speaking, active listening, schedule updates Sanitation Practices: Handwashing, disinfecting soap, cleaning supplies Protective Equipment: Hand coverings, face coverings, masks Service Transport: Plates, glasses, baskets Safe Movement: Safe lifting, reaching, bending Guest Flow Planning: Arrival tracking, wait communication, table rotation Team Coordination: Server handoffs, staff communication, peer support Event Support: Check in lines, event maps, visitor directions Restaurant Service: Dining room service, service bar, kitchen support SKILLS Guest Service Host Stand Support Dining Room Flow Server Support Clear Communication Active Listening Seating Coordination Sanitation Practices Disinfecting Procedures Safe Lifting Dining Room Service Teamwork Flexible Scheduling Guest Greeting Wait Time Communication EXPERIENCE Restaurant Guest Service Simulation University Project January 2026 - Present Colorado Springs, CO Supervised classroom hospitality role supporting greeting, seating flow, server coordination, dining room service , sanitation, and safe movement during timed simulations. Greeted simulated diners using seating charts and clear communication during timed hospitality service rounds Coordinated host and server handoffs, keeping guest information organized during changing table availability Tested dining room flow plans and presented adjustments after identifying bottlenecks during final demonstrations Transported plates , glasses , and baskets while practicing safe lifting, reaching, bending, and stooping Followed frequent handwashing and disinfecting routines across guest facing service areas during simulations Prepared service checklists evaluating communication, attentiveness, cleanliness, and guest flow decisions Customer Service and Dining Room Operations Course Project August 2025 - December 2025 Colorado Springs, CO Supervised coursework focused on guest arrival, seating, server support, table flow, cleaning procedures, and clear communication during restaurant role play. Mapped arrival , waiting, seating, server introduction, and table support touchpoints for busy restaurant scenarios Practiced clear greetings, active listening , wait time updates, and courteous responses during seating role play Created seating rotation worksheets and revised server assignments after peer testing revealed uneven coverage Carried lightweight dining items between simulated kitchen , service, and dining zones with controlled movement Developed cleaning checklists covering handwashing, disinfecting supplies, shared surfaces, and protective coverings Presented service flow plans and incorporated instructor feedback on organization, communication, and guest experience Campus Welcome Event Volunteer Community Service Project March 2025 - July 2025 Colorado Springs, CO Supervised campus event volunteer supporting visitor welcome, check in lines, directions, schedule updates, clean shared areas, and safe supply movement. Welcomed students and families, providing clear directions during scheduled campus event arrival periods Managed check in lines and directed groups toward activities using maps and coordinator instructions Communicated schedule updates after confirming changes with supervisors, reducing confusion among visitors and volunteers Reset tables and common areas between sessions, following provided cleaning procedures for guest spaces Moved printed materials and light event supplies using safe lifting and carrying practices under supervision Documented recurring visitor questions and shared notes that informed signs and volunteer briefing materials PROJECTS Guest Flow Service Plan 2026 A busy classroom service round revealed how quickly arrival lines can lose structure. Created a practical seating flow plan using arrival tracking, server handoffs, wait communication, and table rotation. Tested plan during low volume and peak volume scenarios, then recorded bottlenecks and adjustments for smoother guest movement. Campus Visitor Welcome System 2025 Visitors often needed the same directions more than once. Built a simple welcome process using event maps, check in guidance, schedule confirmation, clean area resets, and recurring question logs. Shared observations with coordinators to improve signs and volunteer briefings. LEADERSHIP & AWARDS Academic Achievement Honor Roll, 2025 Community Service Recognition, 2026 Hospitality Course Service Excellence Recognition, 2026 CERTIFICATIONS Customer Service Fundamentals 2026 Food Safety Basics 2026 PROFESSIONAL AFFILIATIONS Peer Welcome Volunteer, Campus Orientation Team Student Event Service Crew Community Service Club LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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