Member Services Representative Resume Josephine Horton Member Services Representative (954) 555-4186 josephine.horton@example.com linkedin.com/example/josephinehorton Fort Lauderdale, FL 33301 STRENGTHS Member Welcome Creates a warm first contact at busy desks, helping members and guests feel acknowledged before resolving their needs. Service Recovery Listens carefully to routine concerns, checks available records, and finds practical next steps that build member confidence. Facility Readiness Keeps shared spaces prepared through steady cleaning, stocking, trash removal, and equipment organization throughout assigned shifts. Reliable Follow Through Completes independent assignments without repeated reminders, a habit supervisors have trusted during active facility periods. Team Adaptability Learns updated systems and procedures quickly, then applies new workflows while keeping service smooth for coworkers and members. SKILLS Customer service Member check in Front desk operations Membership support Facility tours Point of sale systems Retail transactions Basic computer proficiency Telephone service Problem solving Professional communication Facility cleaning Equipment upkeep Restocking Safety procedures LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 0 Months SUMMARY Customer focused member services professional with three years of experience supporting front desk operations , member check ins, facility tours, membership questions, point of sale transactions , and daily facility readiness in recreation and wellness settings. Provides welcoming service to members, prospective members , and guests while answering phones, explaining programs, addressing account concerns, and maintaining accurate information. Keeps lobbies, exercise areas, amenities, restrooms, and locker rooms orderly, stocked, and ready for use. Recognized for reliability, punctuality, attention to detail , teamwork, practical problem solving, and steady follow through. Comfortable learning new systems, following instructions, completing tasks independently, using cleaning products safely, and supporting busy public facing environments through clear communication and thoughtful service. EXPERIENCE Member Services Associate Harborline Wellness Center April 2025 to Present Fort Lauderdale, FL Supports front desk operations for members, prospective members, and guests in a busy wellness facility. Manages check ins, tours, phone service, membership questions, point of sale activity, lobby readiness, supply levels, and updated procedures while coordinating priorities with facility staff. Managed busy front desk check ins , guiding members and guests toward clear service resolutions. Led facility tours for prospective members , explaining amenities, schedules, and membership options accurately. Processed beverage , merchandise, and membership transactions through point of sale systems with accurate details. Resolved telephone and account questions using membership records, established procedures, and appropriate escalation. Maintained organized lobby areas, stocked amenities , and prepared high contact spaces for continuous use. Completed updated system training, applying new workflows while coordinating daily priorities with facility staff. Front Desk Attendant Sunrise Community Recreation Center October 2023 to March 2025 Plantation, FL Provided welcoming front desk service at a community recreation facility, supporting participant access, phone inquiries, computer based records, retail transactions , cleaning, restocking, and equipment organization. Completed physical facility tasks safely during active shifts requiring frequent walking, bending, kneeling, reaching, and occasional lifting. Welcomed visitors, verified participant access, and answered questions about activities, hours, and facility use. Managed incoming calls and face to face inquiries through computer based front desk tools. Processed merchandise and refreshment purchases while maintaining organized reception materials and service records. Cleaned exercise equipment , mirrors, shared areas , and amenities using approved products and safety practices. Restocked restroom and locker room supplies, removed trash , and returned weights to storage locations. Moved supply cartons and recreation equipment safely during shifts requiring walking , bending, kneeling, and reaching. PROJECTS Facility Readiness Support 2025 Improved daily readiness across shared recreation spaces by organizing supplies, cleaning high contact areas, returning equipment, and supporting consistent member access. Member Service Desk Operations 2024 Supported dependable reception service through accurate access checks, phone responses, account information, retail purchases, and organized front desk materials. LEADERSHIP & AWARDS Recognized by facility supervisors for reliable attendance, punctual service, and consistent completion of assigned front desk tasks. Received positive team recognition for maintaining orderly shared spaces and responding calmly to member questions. Trusted with independent cleaning, stocking, transaction, and facility readiness assignments during active service periods. EDUCATION High School Diploma Fort Lauderdale High School GPA: 4.0 2023 Fort Lauderdale, FL Coursework: Communication, customer service, computer applications, health and wellness CERTIFICATIONS Customer Service Fundamentals 2024 Workplace Safety Training 2025 TECHNICAL SKILLS Member Services: Member check in, Membership support, Facility tours Point of Sale: POS systems, Retail transactions, Beverage purchases Front Desk Systems: Membership records, Account information, Sign in tools Customer Communication: Telephone service, Guest reception, Concern resolution Facility Cleaning: Exercise equipment, Mirrors, Shared areas Amenity Maintenance: Restroom supplies, Locker room supplies, Trash removal Safety Practices: Cleaning products, Protective equipment, Safety procedures Computer Skills: Basic computer proficiency, Digital records, Front desk tools Facility Operations: Lobby organization, Weight racking, Supply stocking Service Training: Company training, Policy updates, Procedure learning SKILLS Customer service Member check in Front desk operations Membership support Facility tours Point of sale systems Retail transactions Basic computer proficiency Telephone service Problem solving Professional communication Facility cleaning Equipment upkeep Restocking Safety procedures PROFESSIONAL AFFILIATIONS Community recreation and wellness service environments, supporting members, guests, participants, and shared facility operations. Front desk service teams, coordinating daily priorities, supply needs, facility upkeep, and member communication. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
  • File
  • US English
File
Styles Download Buy Log In
Bootstrap
> JP 1 1
PDF Footer and Margins Setup
The margins are applied to the document, and the footer shows up in the preview and the PDF

Footer Font Settings

Are you applying for a specific job
so we can tailor your resume to it? Are you applying for a specific job
so we can tailor your cover letter to it?
Type your details as text to generate a personalized resume Type your details as text to generate a personalized cover letter
Website link found! Ready to create resume from:
Skip this Step
Drag the into the box to verify you're human.
Drop here

My Resumes

Displaying {number_of_files} files (out of {total_of_all_files} total)
Name File Type Last Modified: Description:

Rename File

Filename already exists!

Delete Files

Warning: This action is irreversible. Once you click submit, the files will be permanently deleted.

Heading text
Upload From Computer Upload
Select From Existing
LinkedIn
Drag & Drop files anywhere in this tab, or

Uploaded Files

Delete Name Last Updated Use This File
Select this to use the file for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

My Files

Resumes or cover letters you create will appear here. No files available yet.
Delete Name Last Updated Use This File
Select this to use the file for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

Add LinkedIn Profile PDF

You can download your LinkedIn profile as a PDF by opening linkedin.com in a web browser, clicking your profile photo, selecting the “More” or “Resources” button, and choosing “Save to PDF.” You can then attach the PDF using the Upload From Computer tab.

Paste Your LinkedIn Profile Text

If you have copied the LinkedIn profile text, paste it below. See how to copy your profile from LinkedIn

Select this to use the LinkedIn profile text for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

Try these controls

<
>