Peer Support Specialist, Crisis Follow Up Resume Mckenna West Peer Support Specialist, Crisis Follow Up (847) 555-6732 mckenna.west@example.com linkedin.com/example/mckennawest Elgin, IL 60120 STRENGTHS Crisis De Escalation During distressed calls, calm questions and timely clinical coordination helped clients regain focus and choose safer next steps. Recovery Modeling Lived recovery experience shaped honest peer conversations, and clients responded with greater trust and willingness to engage. Resource Linkage Referral work connected clients with care, housing, food, transportation, and recovery services when one option fell short. Follow Up Discipline Caseload tracking kept outreach moving after crisis encounters, and teammates relied on clear notes for continuity. Confidential Documentation Careful service notes protected privacy and gave clinicians useful context for decisions during ongoing client support. SKILLS Peer support Lived recovery 988 follow up Crisis intervention De escalation Behavioral health Substance use services Case management Skill building Resource linkage Confidentiality Client privacy Phone outreach Electronic documentation Recovery planning LANGUAGES English Native 40 Spanish Beginner 10 MY CAREER 3.9 Years Peer Support Specialist, Crisis Follow Up at Fox River Recovery Collaborative (1.8 Years) Recovery Support Associate, Behavioral Health at Lakeview Behavioral Support Network (2.2 Years) SUMMARY Peer support and behavioral health specialist with four years of experience supporting adults after mental health and substance use crises. Provides calm phone outreach, follow up caseload management, de escalation, crisis intervention , recovery planning, skill building, and resource linkage. Uses lived recovery experience within clear professional boundaries, helping clients identify wellness goals and connect with behavioral health care, substance use services , primary care, dental care, transportation, housing, food, and other community resources. Maintains accurate outreach records, protects confidentiality, and coordinates with clinicians, case managers, and external providers. Experience includes 988 related workflows, levels of care , client privacy, medical terminology, electronic documentation, and culturally responsive communication. Holds Illinois CRSS certification and current crisis intervention training, with a steady record of building trust and supporting meaningful client progress. EXPERIENCE Peer Support Specialist, Crisis Follow Up Fox River Recovery Collaborative January 2025 - Present Aurora, Illinois Supports adults after behavioral health crises through follow up caseload management, phone outreach, recovery planning, crisis response, resource linkage, documentation, and coordination with clinical and community partners. Managed crisis follow up caseloads through scheduled phone outreach and recovery plan reviews. Used lived recovery experience during peer conversations, building trust and supporting client defined progress. Applied de escalation during distressed calls, connecting urgent needs with clinical or emergency resources. Linked clients with behavioral health care, substance use services, primary care, dental care, and social resources . Documented outreach, wellness goals , referrals, outcomes, and client contacts while protecting confidentiality. Coordinated with crisis clinicians, case managers, and community providers after crisis encounters. Recovery Support Associate, Behavioral Health Lakeview Behavioral Support Network October 2022 - December 2024 Elgin, Illinois Provided recovery oriented engagement for adults facing mental health and substance use challenges, combining skill building , resource knowledge, calm crisis response, service documentation, and partner coordination. Provided recovery oriented engagement for adults facing mental health and substance use challenges. Used lived experience and strengths based communication to support client goals and sustained participation. Built practical skills around appointments, wellness routines, coping strategies, and community service access. Responded to escalating distress with calm engagement and timely clinical consultation. Maintained service notes and resource linkage records under confidentiality and program standards. Built referral knowledge across healthcare, transportation , food, housing , and recovery resources. Developed working relationships with staff and service partners, improving client follow through. PROJECTS Crisis Follow Up Resource Network 2025 Mapped behavioral health levels of care, substance use services, healthcare referrals, and community resources for more relevant follow up conversations. Recovery Skills Outreach Guide 2024 Created practical conversation prompts for wellness goals, coping skills, appointments, confidentiality, and client defined recovery progress. LEADERSHIP & AWARDS Recognized by clinical partners for dependable crisis follow up and thoughtful client resource linkage. Selected by peers as a trusted resource for de escalation conversations and recovery oriented engagement. Commended for accurate documentation, professional boundaries, and consistent protection of client confidentiality. EDUCATION High School Diploma Elgin High School GPA: 4.0 2022 Elgin, Illinois Coursework: Behavioral health foundations, health education, communication, community services CERTIFICATIONS Certified Recovery Support Specialist, Illinois 2025 Crisis Intervention and De Escalation Continuing Education 2026 TECHNICAL SKILLS Crisis Support: 988 follow up, crisis intervention, de escalation Recovery Practice: Lived recovery, peer support, recovery planning Behavioral Health: Mental illness, substance use, wellness goals Client Outreach: Phone outreach, caseload follow up, engagement Care Coordination: Levels of care, clinical referrals, service linkage Community Resources: Housing resources, food resources, transportation Healthcare Referrals: Primary care, dental care, substance use services Documentation Systems: Electronic documentation, service notes, outreach records Privacy Standards: Confidentiality, client privacy, privacy laws Crisis Operations: Crisis systems, emergency resources, clinical escalation Professional Knowledge: Medical terminology, behavioral health, community services SKILLS Peer support Lived recovery 988 follow up Crisis intervention De escalation Behavioral health Substance use services Case management Skill building Resource linkage Confidentiality Client privacy Phone outreach Electronic documentation Recovery planning PROFESSIONAL AFFILIATIONS Illinois peer recovery community participant, sharing practical support and recovery focused resources. Behavioral health service partner network participant, strengthening referral coordination and client follow through. LANGUAGES English (Native) Spanish (Beginner) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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