Client Program Manager Resume Brayden Manning Client Program Manager (919) 555-0148 brayden.manning@example.com braydenmanning Raleigh, NC 27601 STRENGTHS Client partnership Build trust by listening to customer concerns and turning feedback into practical follow-up plans that account teams can carry forward. Portfolio insight Review service usage with customer success managers and surface recurring themes, so account teams can address risks before they disrupt delivery. Executive communication Present account health and delivery risks to client executives, making priorities and next steps clear as customer needs change. Coordinated delivery Connect customer success, support, product, and onboarding teams around shared milestones, dependencies, and ownership for enterprise customers. Practical analysis Use Boolean search and structured request data to sort customer concerns into recurring themes that teams can assess and route. SKILLS Premium Support Activation Enterprise SaaS Delivery Client Portfolio Management Customer Success Enterprise Implementations Cross-Functional Coordination Executive Presentations Service Utilization Analysis Boolean Logic Data Structuring Client Relationship Management Project Planning Written Communication Verbal Communication Adaptive Planning LANGUAGES English Proficient 30 Spanish Beginner 10 SUMMARY Client support program manager with five years of SaaS experience guiding enterprise customers through implementations, premium support activation, and ongoing value realization. Translate executive priorities into coordinated plans with clear ownership across customer success, implementation, product, and service delivery. Use service trends, client feedback, and structured analysis to help account teams address risks and deliver consistent outcomes for technology and financial services clients. EXPERIENCE Client Program Manager SignalBridge Analytics Nov 2025 - Present Raleigh, NC Direct premium service plans for a portfolio of enterprise technology and financial services clients, aligning account goals with delivery work across customer success, support, and product teams. Review service usage and customer feedback with CSMs, identify recurring adoption and response challenges, and recommend targeted follow-up plans. Lead new-client service activations by clarifying stakeholder expectations, defining milestones, and coordinating owners across the support program. Present account health themes and open delivery risks to client executives and internal leaders, helping keep priorities and next steps explicit as needs evolve. Facilitate strategic customer discussions with client stakeholders and account teams, translating business requirements into project plans, owners, milestones, and delivery expectations. Analyze portfolio utilization and feedback patterns with customer success managers, then present practical recommendations that address business problems and protect customer satisfaction. Enterprise Customer Success Program Manager Pinecone Metrics Feb 2023 - Oct 2025 Durham, NC Coordinated SaaS implementations for enterprise customers, translating business requirements into phased work plans with clear dependencies and team responsibilities. Managed service reviews with customer stakeholders and internal account teams, using utilization trends and structured feedback to shape practical improvement plans. Developed Boolean search and data review practices for organizing customer requests, making recurring service themes easier to assess and route. Navigated changing timelines across product, onboarding, and support groups, keeping customer communications aligned with delivery status and agreed priorities. For enterprise-scale implementations , aligned product, onboarding, and support teams on dependencies and acceptance milestones, reducing late handoffs and keeping launch plans actionable. Presented implementation tradeoffs to customer and internal stakeholders, using structured request data to recommend priorities and adapt plans when objectives or timelines shifted. Implementation Program Coordinator Juniper Harbor Software Jul 2021 - Jan 2023 Greensboro, NC Supported multi-department SaaS deployments by documenting customer workflows, tracking implementation milestones, and escalating blockers with supporting context. Prepared adoption summaries from account activity and customer discussions, giving implementation leads a clearer view of training and support needs. Organized customer launch sessions and follow-up actions across technical and account teams, helping clients move from setup into steady platform use. EDUCATION Bachelor of Business Administration University of North Carolina at Greensboro 2021 PROFESSIONAL SKILLS Client Program Delivery: Premium support activation, Enterprise implementation planning, Customer launch coordination Customer Success: Service review facilitation, Adoption needs assessment, Customer feedback review Portfolio Analysis: Service utilization review, Account health analysis, Recurring theme identification Project Coordination: Milestone tracking, Dependency mapping, Delivery owner assignment Customer Communication: Executive presentations, Stakeholder discussions, Client status reporting Data Review Methods: Boolean search, Structured request data, Customer request categorization SKILLS Premium Support Activation Enterprise SaaS Delivery Client Portfolio Management Customer Success Enterprise Implementations Cross-Functional Coordination Executive Presentations Service Utilization Analysis Boolean Logic Data Structuring Client Relationship Management Project Planning Written Communication Verbal Communication Adaptive Planning LANGUAGES English (Proficient) Spanish (Beginner)
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