Principal ServiceNow Implementation Specialist Resume Nikhil Lane Principal ServiceNow Implementation Specialist (916) 555-4187 nikhil.lane@example.com linkedin.com/example/nikhillane Sacramento, CA 95814 STRENGTHS Platform Leadership Led architecture reviews across ITSM, ITOM, and CMDB work. Teams gained clearer decisions and smoother handoffs. Integration Delivery When systems needed a reliable connection, built REST and SOAP paths through IntegrationHub and MID Server. Quality Discipline Regression cycles became easier to trust after release risks, defects, and rollback choices received clear documentation. Data Governance CMDB reviews focused on ownership and relationships. Support teams gained more dependable records for daily decisions. Technical Mentoring Developers often sought practical guidance on scripts, workflows, and standards, especially during difficult production fixes. SKILLS ServiceNow ITSM ITOM CMDB Asset Management Knowledge Management UI Builder IntegrationHub MID Server REST APIs SOAP APIs JavaScript Orchestration Release Management Regression Testing LANGUAGES English Native 40 Hindi Proficient 30 MY CAREER 10.8 Years Principal ServiceNow Architect at Capitol Digital Services (3.5 Years) Senior ServiceNow Developer and Technical Lead at Granite Peak Systems (3.1 Years) ServiceNow Developer at Pacific Crest Technology Group (2.4 Years) Information Systems Analyst at Sierra Enterprise Solutions (1.8 Years) SUMMARY Principal ServiceNow implementation specialist with 11 years of information systems experience across enterprise architecture, application development, ITSM, ITOM, CMDB, asset management, knowledge management, and business process automation. Leads ServiceNow modernization from requirements analysis through architecture, configuration, integration, testing, deployment, upgrades, performance tuning, monitoring, documentation, training, and production assessment. Hands on delivery includes Service Operations Workspace , UI Builder, Employee Service Center , IntegrationHub, MID Server, REST and SOAP integrations, Orchestration, JavaScript, scripted APIs, SSO SAML, and governed data models. ServiceNow CSA, CIS, and ITIL Foundation certified, with more than 10 application development life cycles on Madrid and newer releases. Recent work includes Now Assist, AI Agents, agentic automation, and governed Model Context Protocol integration patterns. EXPERIENCE Principal ServiceNow Architect Capitol Digital Services March 2023 - Present Sacramento, California Leads enterprise ServiceNow architecture and modernization across ITSM, ITOM, CMDB, asset management , knowledge, workspace design, integrations, automation, governance, and production operations. Guides developers, analysts, and stakeholders through platform decisions, quality controls, release planning, training, and controlled handoffs. Led ServiceNow modernization across ITSM and ITOM platforms, improving enterprise service delivery consistency. Designed Service Operations Workspace with UI Builder components, supporting clearer technician workflows and executive visibility. Integrated REST and SOAP services through IntegrationHub and MID Server , connecting distributed enterprise systems. Strengthened CMDB discovery and asset reconciliation, improving ownership rules, relationship accuracy, and data quality. Directed QA and regression testing for upgrades, reducing release risk through documented readiness decisions. Applied ITIL controls across Incident, Problem, Change, Configuration, and Knowledge Management workflows. Guided developers and stakeholders through design reviews, documentation, training, and production handoffs. Senior ServiceNow Developer and Technical Lead Granite Peak Systems January 2020 - February 2023 Roseville, California Owned technical design and delivery for multi tier ServiceNow ITSM and ITOM solutions serving distributed enterprise teams. Led custom development, workflow automation, integration delivery, upgrade planning, regression cycles, troubleshooting, standards, and mentoring across production environments. Owned multi tier ITSM and ITOM designs, aligning platform decisions with distributed team operations. Delivered custom workflows with Business Rules and Client Scripts , simplifying approvals and service routing. Built IntegrationHub and Orchestration automations through MID Server, REST, SOAP, XML, and HTTP. Applied ACLs, Script Includes , UI Actions, and Scheduled Jobs , strengthening maintainability and access governance. Led upgrade regression cycles, documenting defects and rollback options before release decisions. Extended platform schemas within Service Oriented Architecture patterns, preserving integration clarity and supportability. Mentored developers and administrators through ITIL aligned design reviews and production troubleshooting. ServiceNow Developer Pacific Crest Technology Group July 2017 - December 2019 Folsom, California Delivered complete ServiceNow application life cycles from requirements and feasibility analysis through configuration, integration, testing, deployment, documentation, training, and production support. Built ITSM, CMDB, asset, knowledge, and Project Portfolio Suite capabilities for enterprise users. Completed ServiceNow application life cycles from requirements analysis through implementation and production support. Configured Incident, Problem, Change, Knowledge, Configuration , and PPS workflows with approvals and notifications. Developed reusable client side and server side JavaScript , improving platform consistency across enterprise functions. Created REST and SOAP integrations with XML, HTML, AJAX, CSS, WSDL, and MID Server. Supported CMDB discovery and asset normalization, resolving relationship mapping and reconciliation exceptions. Prepared technical documentation and training materials, helping administrators manage new platform capabilities. Resolved production defects through root cause analysis, record history review, and integration evidence. Information Systems Analyst Sierra Enterprise Solutions September 2015 - June 2017 Davis, California Analyzed service management requirements, process gaps, data dependencies, integration evidence, and feasible solution approaches under technical guidance. Supported ServiceNow configuration, ITIL mapping, acceptance testing, documentation, release handoffs, and production issue investigation. Analyzed service management requirements and process gaps, clarifying feasible ServiceNow solution approaches. Configured forms, catalog items, workflows, reports, notifications, and access controls under technical guidance. Mapped ITIL Incident , Problem , Change, and Knowledge requirements into acceptance tests. Executed functional, integration, and regression testing , verifying fixes before production promotion. Maintained integration documentation and release procedures, improving handoff clarity for support teams. Investigated production issues through logs, record history, access rules, and integration evidence. PROJECTS Service Operations Workspace Modernization 2024 Created workspace pages and components with UI Builder, Employee Service Center, Now Assist, and governed AI Agents. Connected service workflows with IntegrationHub and MID Server patterns for clearer operations and controlled automation. CMDB and Asset Data Quality Program 2022 Improved discovery, data modeling, reconciliation, relationship validation, and ownership governance across enterprise configuration and asset records. Established review practices that gave support teams more dependable service context. ServiceNow Application Life Cycle Framework 2019 Standardized requirements, configuration, development, testing, deployment, documentation, training, and post implementation assessment across Madrid and newer ServiceNow releases. LEADERSHIP & AWARDS Recognized by technical leadership for guiding enterprise ServiceNow modernization and production readiness decisions. Selected to mentor developers and administrators on ITIL aligned architecture, troubleshooting, and platform standards. Earned stakeholder recognition for clear release documentation, training sessions, and controlled production handoffs. EDUCATION Master of Science in Management Information Systems California State University, Sacramento GPA: 4.0 2020 Sacramento, California Coursework: Enterprise architecture, systems analysis, database management, IT project management Bachelor of Science in Management Information Systems California State University, Sacramento GPA: 4.0 2015 Sacramento, California Coursework: Business process design, information systems, software development, project management CERTIFICATIONS ServiceNow Certified System Administrator 2018 ITIL Foundation Certification 2019 ServiceNow Certified Implementation Specialist 2020 TECHNICAL SKILLS ServiceNow Platforms: ServiceNow, Service Operations Workspace, Employee Service Center ServiceNow Development: Business Rules, Client Scripts, Script Includes ServiceNow UI: UI Builder, UI Actions, HTML ServiceNow Integration: IntegrationHub, MID Server, Orchestration Web Services: REST, SOAP, HTTP Programming: JavaScript, AJAX, CSS Identity and Access: LDAP, SAML, SSO CMDB and Assets: Discovery, data modeling, asset reconciliation IT Service Management: ITIL, Incident, Problem, Change Platform Operations: Upgrades, performance tuning, monitoring Testing and Quality: QA, regression testing, acceptance testing Governance and Delivery: Release management, technical standards, documentation Integration Standards: XML, WSDL, JAXWS Automation and AI: Now Assist, AI Agents, agentic automation Emerging Protocols: Model Context Protocol, governed AI integrations, scripted APIs SKILLS ServiceNow ITSM ITOM CMDB Asset Management Knowledge Management UI Builder IntegrationHub MID Server REST APIs SOAP APIs JavaScript Orchestration Release Management Regression Testing PROFESSIONAL AFFILIATIONS ServiceNow community participant, sharing practical platform architecture, integration, and governance perspectives. ITIL practitioner community member, connecting service management controls with useful platform outcomes. LANGUAGES English (Native) Hindi (Proficient) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
File
Styles Download Buy Log In
Bootstrap
> JP 1 1
PDF Footer and Margins Setup
The margins are applied to the document, and the footer shows up in the preview and the PDF

Footer Font Settings

Are you applying for a specific job
so we can tailor your resume to it?
Are you applying for a specific job
so we can tailor your cover letter to it?
Type your details as text to generate a personalized resume Type your details as text to generate a personalized cover letter
Website link found! Ready to create resume from:
Drag the into the box to verify you're human.
Drop here

My Resumes

Displaying {number_of_files} files (out of {total_of_all_files} total)
Name File Type Last Modified: Description:

Rename File

Filename already exists!

Delete Files

Warning: This action is irreversible. Once you click submit, the files will be permanently deleted.

Heading text
Upload From Computer Upload
Select From Existing
LinkedIn
Drag & Drop files anywhere in this tab, or

Uploaded Files

Delete Name Last Updated Use This File
Select this to use the file for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

My Files

Resumes or cover letters you create will appear here. No files available yet.
Delete Name Last Updated Use This File
Select this to use the file for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

Add LinkedIn Profile PDF

You can download your LinkedIn profile as a PDF by opening linkedin.com in a web browser, clicking your profile photo, selecting the “More” or “Resources” button, and choosing “Save to PDF.” You can then attach the PDF using the Upload From Computer tab.

Paste Your LinkedIn Profile Text

If you have copied the LinkedIn profile text, paste it below. See how to copy your profile from LinkedIn

   
Select this to use the LinkedIn profile text for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.
-->
Select this to use the LinkedIn profile text for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

Try these controls

<
>