Vice President, Digital Product Management Resume Tyler Banerjee Vice President, Digital Product Management (704) 555-3927 tyler.banerjee@example.com linkedin.com/example/tylerbanerjee Charlotte, NC 28202 STRENGTHS Customer centered discovery Customer interviews and service themes turned vague friction into practical roadmap choices. Teams gained clearer problems worth solving. Clear product direction Roadmap discussions became easier after complex tradeoffs were framed around customer value, risk, cost, and measurable outcomes. Cross functional influence Design, analytics, technology, operations, and risk partners found shared ground through concise decisions and visible dependencies. Evidence based iteration Post launch metrics and customer feedback guided follow up work. A quiet signal often revealed the best next improvement. Executive communication Senior leaders received direct recommendations, useful context, and honest tradeoffs. That clarity supported faster investment decisions. SKILLS Product strategy Product vision Digital servicing Self service Consumer finance Onboarding Account setup Issue resolution Account security Product roadmaps Product backlog Discovery Market research Customer research Data analytics LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 9.8 Years Vice President, Digital Product Management at Meridian National Bank (3.5 Years) Senior Product Manager, Digital Servicing at Crescent Financial Group (2.7 Years) Product Manager, Digital Banking at Piedmont Digital Credit Union (1.8 Years) Associate Product Manager, Digital Payments at Blue Ridge Payments (1.8 Years) SUMMARY Product management leader with 10 years building digital consumer financial products across onboarding , account setup , self service , issue resolution, and account security. Leads strategy, discovery, market research, roadmap development, backlog prioritization, requirements definition, launches, experimentation, and value management across complex customer journeys. Translates enterprise objectives into team goals and turns ambiguous customer or business problems into clear priorities with measurable outcomes. Partners closely with Design & Content, Data & Analytics, Technology, operations, risk, and line of business leaders in highly matrixed organizations. Defines measures for cost, functionality, risk posture, reliability, call volume, and digital servicing adoption. Communicates product direction clearly across technical, business, and executive audiences, helping teams deliver useful digital experiences and stronger customer confidence. EXPERIENCE Vice President, Digital Product Management Meridian National Bank March 2023 - Present Charlotte, NC Leads digital servicing strategy for consumer deposit and card journeys across web and mobile channels. Guides roadmap decisions, discovery, experimentation, and stakeholder alignment while connecting customer value with cost, risk, reliability, and operational outcomes. Led servicing strategy across web and mobile, connecting account journeys with self service support. Translated enterprise goals into roadmap themes balancing customer value, operational cost, and risk posture . Framed opportunities through customer research, service call themes, behavioral data, and market findings. Sequenced backlog priorities into clear requirements Technology teams could deliver and measure. Reviewed experiments and metrics, prioritizing enhancements for servicing adoption, contact reduction, and reliability . Influenced operations, risk, technology, and channel leaders through clear tradeoff recommendations. Senior Product Manager, Digital Servicing Crescent Financial Group June 2020 - February 2023 Raleigh, NC Managed digital self service products for consumer banking customers, linking mobile and online service journeys with business priorities. Directed discovery, requirements, measurement, release readiness, and post launch iteration with designers, analysts, engineers, and operations partners. Managed self service products connecting mobile and online banking experiences for consumer customers. Built roadmaps from customer research, analytics, operational pain points, and business objectives. Led discovery and requirements definition for secure digital resolution of common account needs. Partnered with designers, analysts, engineers, and operations on measurable release experiences. Evaluated usage, feedback, reliability, and service contacts after launches, then prioritized improvements. Presented roadmap decisions and experiment findings in language accessible to technical and business leaders. Product Manager, Digital Banking Piedmont Digital Credit Union August 2018 - May 2020 Greensboro, NC Owned mobile and online banking experiences for account access, onboarding, transaction support, and routine service needs. Connected customer research, requirements, analytics, launch readiness, and post release learning across technology, operations, compliance, and member support. Owned mobile and online experiences for onboarding , account access, transactions, and customer service. Clarified product problems through customer interviews and competitive research before assigning engineering capacity. Converted concepts into requirements, acceptance criteria, backlog items, and release goals. Defined adoption, completion, reliability, and service measures for consistent post release evaluation. Coordinated launch readiness across technology , operations, compliance, and member support teams. Used analytics and qualitative feedback to recommend roadmap changes when behavior differed from assumptions. Associate Product Manager, Digital Payments Blue Ridge Payments September 2016 - July 2018 Durham, NC Supported digital account and payment products through customer research, backlog management, release preparation, experiment analysis, and stakeholder communication. Helped establish consistent product practices across design, engineering, testing, and concurrent delivery initiatives. Organized customer feedback, operational requests, and market findings into structured product opportunities. Maintained backlog detail and release documentation for web based servicing features. Prepared feature usage and support contact analysis that exposed recurring account management friction. Coordinated design reviews, engineering clarifications, testing readiness, and launch communications. Documented experiment results and customer feedback for follow up enhancement decisions. Maintained decision records, roadmap materials, and stakeholder updates across concurrent initiatives. PROJECTS Digital Servicing Ratio Improvement 2024 Small service moments shape customer trust. Combined journey research, behavioral data, and contact themes into roadmap priorities for stronger self service adoption and fewer avoidable calls. Secure Account Resolution Experience 2022 Security should support progress, not stop it. Shaped requirements and success measures for digital issue resolution across account access, profile maintenance, and servicing workflows. LEADERSHIP & AWARDS Peer Mentor, Financial Services Product Leaders Forum, 2024 Program Volunteer, Digital Product Management Roundtable, 2023 Pragmatic Institute Product Management Certification, 2022 EDUCATION Master of Business Administration University of North Carolina at Charlotte GPA: 4.0 2020 Charlotte, NC Coursework: Product strategy, data analytics, financial management, organizational leadership Bachelor of Science in Business Administration University of North Carolina at Greensboro GPA: 4.0 2016 Greensboro, NC Coursework: Marketing research, operations management, business analytics, organizational behavior CERTIFICATIONS Pragmatic Institute Product Management Certification 2022 Pragmatic Institute Foundations Certification 2022 TECHNICAL SKILLS Product Management: Product strategy, product vision, value management Product Lifecycle: Discovery, ideation, strategic development Roadmap Planning: Product roadmaps, backlog prioritization, release goals Research Methods: Market research, customer research, competitive research Analytics Methods: Data analytics, product metrics, behavioral data Experimentation: A B testing, experiment analysis, feature evaluation Digital Banking: Consumer banking, account setup, digital servicing Customer Service: Self service, issue resolution, call volume reduction Risk And Reliability: Risk posture, account security, reliability Collaboration Tools: Design partnership, analytics partnership, technology partnership SKILLS Product strategy Product vision Digital servicing Self service Consumer finance Onboarding Account setup Issue resolution Account security Product roadmaps Product backlog Discovery Market research Customer research Data analytics PROFESSIONAL AFFILIATIONS Financial Services Product Leaders Forum, Peer Mentor, 2024 - Present Digital Product Management Roundtable, Program Volunteer, 2023 - Present LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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