Program Coordinator Resume Ming Le Program Coordinator (518) 555-XXXX ming.le@example.com mingle Albany, NY 12207 STRENGTHS Partner support When Career Centers raised implementation questions, translated program requirements into clear guidance and practical training. Compliance review Reviewed participant records against program requirements, documented findings, and coordinated follow-up so staff could address gaps. Clear documentation Created desk guides and policy summaries that gave Career Center staff a practical reference for consistent program delivery. Data-informed planning Reviewed service data for recurring delivery issues and prepared findings that helped partners focus planning discussions. Partner coordination Organized workgroups and partner meetings, recorded decisions, and tracked follow-up so agreed actions stayed visible. SKILLS Program coordination RESEA administration Grant implementation Performance monitoring Compliance reviews Program evaluation Policy implementation Workforce research Training delivery Technical assistance Partner communication Strategic planning Quality assurance Process improvement Report development LANGUAGES English Proficient 30 Mandarin Chinese Proficient 30 SUMMARY Program coordination professional with 4+ years of experience supporting RESEA, public workforce initiatives , and regional Career Center operations. Hold a Master of Public Administration and coordinate program requirements, performance monitoring, compliance reviews, and partner support. Prepare guidance, reports, and training materials that help teams apply requirements consistently and address service gaps. Collaborate with workforce partners and agency teams to support grant delivery, improve reporting processes, and provide clear technical assistance. EXPERIENCE Program Coordinator Evergreen Career Access May 2024 - Present Albany, NY Coordinate RESEA operations and related federal, state, and special workforce initiatives across a regional network, aligning local implementation with program policies and grant requirements. Track deliverables, project timelines, and key performance indicators in workforce information systems and analytics tools, preparing reports and presentations that help program staff address service gaps. Review participant files and program data for compliance with applicable federal and state laws, regulations, and procedures; document quality assurance findings and coordinate corrective-action follow-up. Create and maintain operating procedures, desk guides, policy summaries, correspondence, and training materials, improving consistency in how Career Centers interpret and apply program requirements. Deliver technical assistance and training to Career Centers, Workforce Boards, and partner agencies; use webinars, Teams sessions, and follow-up documentation to resolve implementation questions. Convene cross-functional workgroups with operations, policy, information technology, performance, communications, and fiscal staff; record decisions and monitor assigned actions . Use SharePoint, Microsoft Office, CRM and learning management systems to organize program materials, support staff learning, and improve access to current guidance. Reviewed participant feedback with Career Center staff and used the findings to revise service referral guidance, helping partners resolve common customer service barriers. Program Analyst Hudson Valley Workforce Collaborative Jan 2023 - Apr 2024 Schenectady, NY Supported the planning, implementation, monitoring , and evaluation of workforce grants and pilot projects, maintaining schedules and documenting progress for program partners. Analyzed program outcomes and service data to identify recurring delivery issues, then prepared recommendations and briefing materials for planning discussions. Researched workforce trends, effective practices , federal guidance, and legislative or regulatory updates; translated relevant findings into concise program notes for staff and partners . Helped test updates to workforce reporting tools and business processes, documented user feedback, and coordinated issue follow-up with information technology and program staff. Prepared meeting agendas, presentations, summaries, and action trackers for partner meetings involving employers, community organizations, educational institutions, and workforce boards. Compiled partner feedback and reporting requirements into a pilot evaluation plan, helping program staff compare service results and inform strategic planning decisions. Program Support Specialist Upstate Employment Partnership Mar 2022 - Dec 2022 Troy, NY Maintained program records and correspondence for publicly funded employment services, organizing documentation so staff could retrieve current participant and grant information efficiently. Compiled routine service and performance reports using Microsoft Office , checking source data for completeness before distribution to program staff. Coordinated calendars and meeting logistics for career center staff and community partners, documenting follow-up items and keeping shared reference materials current in SharePoint . LEADERSHIP, AWARDS & RECOGNITION Recognized by Evergreen Career Access leadership in 2025 for clear partner training materials and dependable coordination of regional implementation support. Facilitated a peer learning group for program coordinators focused on consistent guidance, documentation practices, and sharing workforce service improvements. EDUCATION Master of Public Administration University at Albany, State University of New York 2020 Albany, NY Bachelor of Arts SUNY Plattsburgh 2014 Plattsburgh, NY CERTIFICATIONS Public Sector Project Management Certificate, University at Albany 2023 Workforce Development Professional Foundations, National Association of Workforce Development Professionals 2024 Data Visualization with Excel, Microsoft Learn 2022 PROFESSIONAL SKILLS Program Administration: RESEA operations, grant implementation, workforce initiatives Performance and Analysis: Key performance indicators, service data analysis, program evaluation Compliance and Quality: Participant file reviews, quality assurance checks, corrective action tracking Guidance and Training: Operating procedures, desk guides, training materials Reporting and Presentations: Microsoft Excel, Microsoft Word, Microsoft PowerPoint Workforce Collaboration Systems: SharePoint, Microsoft Teams, workforce information systems SKILLS Program coordination RESEA administration Grant implementation Performance monitoring Compliance reviews Program evaluation Policy implementation Workforce research Training delivery Technical assistance Partner communication Strategic planning Quality assurance Process improvement Report development PROFESSIONAL AFFILIATIONS Member, National Association of Workforce Development Professionals, contributing to a professional community focused on workforce development practice. Member, American Society for Public Administration, engaging with a professional association focused on public service and administration. LANGUAGES English (Proficient) Mandarin Chinese (Proficient)
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