Program Manager, Broadband and Cable Affairs Resume

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Program Manager, Broadband and Cable Affairs Resume Cyrus Valencia Program Manager, Broadband and Cable Affairs (919) 555-4826 cyrus.valencia@example.com linkedin.com/example/cyrusvalencia Raleigh, NC 27609 STRENGTHS Stakeholder coordination A difficult provider discussion became a workable facility schedule after technical, finance, and operations teams aligned. Public service delivery Resident cases moved from scattered complaints into clear ServiceNow patterns, giving leaders better operational visibility. Technical translation Complex broadband input became plain policy language and useful procurement criteria for nontechnical decision makers. Program governance When dependencies surfaced, structured decisions, risks, and status reporting kept broadband work moving with confidence. Digital equity Affordable access planning connected housing partners with telehealth, education, and employment needs in practical ways. SKILLS Broadband programs Cable administration Telecommunications Digital equity RFP development Grant coordination Policy analysis FCC matters ServiceNow SharePoint Microsoft Teams Planview Governance A/V coordination Operational reporting LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 11.1 Years Senior Broadband Program Manager at CivicLink Technology Services (3.8 Years) Telecommunications Program Manager at Piedmont Municipal Solutions (2.4 Years) Broadband Project Coordinator at Carolina Connectivity Partners (3 Years) Telecommunications Project Analyst at Triangle Network Services (1.9 Years) SUMMARY Program manager with 11 years of progressive experience guiding broadband , telecommunications, cable franchise, and public sector technology programs. Leads infrastructure oversight , facility connectivity, vendor coordination, procurement, governance, policy analysis, and resident service delivery across complex stakeholder environments. Translates broadband, wireless, and cable engineering input into practical decisions, RFP requirements, executive briefings, and public communications. Coordinates digital equity initiatives connecting affordable service with telehealth, education, workforce access, housing partners, and grant opportunities. Manages public facing requests , recurring operational reporting, provider relationships, billing resolution, legislative research, FCC matters, and franchise compliance. PMP certified and experienced with SharePoint, Teams, ServiceNow, Planview, Microsoft Office, public meeting technology, and cross functional delivery. Ready to apply this background in a community focused broadband program. EXPERIENCE Senior Broadband Program Manager CivicLink Technology Services January 2023 - Present Raleigh, NC Leads municipal broadband expansion, fiber construction, wireless alternatives, facility connectivity , franchise obligations, digital equity initiatives, procurement, regulatory analysis, and resident service operations. Connects technical teams, providers, finance, facilities, public affairs , government leadership, and community partners around reliable outcomes. Directed municipal fiber and wireless initiatives through governance , procurement dependencies , and executive reporting. Built wired and wireless RFP requirements from coverage, engineering, service, and affordability criteria. Connected affordable broadband efforts with telehealth, education, workforce access, housing partners, and grant research . Managed ServiceNow cases and monthly reports, turning recurring resident concerns into program decisions. Prepared policy briefings covering state legislation, FCC actions, federal programs, and franchise considerations. Telecommunications Program Manager Piedmont Municipal Solutions July 2020 - December 2022 Greensboro, NC Managed cable franchise administration and public facility connectivity for municipal clients. Coordinated providers, equipment vendors , finance, facilities, technical specialists, and public affairs teams through planning, installation, acceptance, close out, billing, and meeting readiness. Administered cable franchise obligations and provider coordination for public sector client programs. Coordinated facility broadband installations through specifications , schedules, acceptance, and close out . Resolved provider billing and internal charge allocation issues with finance and facilities teams. Built SharePoint and Teams workspaces for records, procurement files, actions, and status reporting . Prepared public meeting A/V logistics with specialists, validating technology readiness before recurring presentations. Broadband Project Coordinator Carolina Connectivity Partners June 2017 - June 2020 Durham, NC Coordinated fiber, cable, and wireless initiatives for local government and community clients. Supported public request handling, procurement research, grant applications, regulatory analysis, Planview reporting, vendor coordination , and project close out. Coordinated fiber, cable, and wireless activities from planning through client acceptance and close out . Triaged public connectivity inquiries and provider complaints through case workflows and operational summaries. Researched broadband to the premises models, franchise requirements, providers , and regulatory developments. Prepared scopes, vendor research, procurement documents, and evaluation materials for service projects. Supported grant applications with service need evidence, project narratives, vendor inputs, and implementation records. Telecommunications Project Analyst Triangle Network Services June 2015 - May 2017 Cary, NC Tracked broadband and cable installations, provider dependencies, service orders, documentation, billing, project records, regulatory research, outreach, and status reporting . Supported facilities, finance, technical specialists, vendors, clients, and community communications. Tracked broadband and cable milestones, service orders, documentation, and provider dependencies through completion. Created reports covering schedule changes, decisions, construction constraints, and customer issues. Reviewed provider invoices and service inventories with finance staff, documenting reconciliation corrections. Maintained SharePoint records and coordinated follow up among facilities, vendors , specialists, and clients. Translated technical project information into accessible website updates and community outreach content. PROJECTS Regional Broadband Expansion Program 2024 Coordinated fiber, wireless, facility connectivity, governance, vendor evaluation, and resident service reporting across a regional broadband portfolio. Digital Equity Access Initiative 2022 Connected affordable broadband planning with housing partners, telehealth, education, employment access, grant research, and community communication. LEADERSHIP & AWARDS Project Management Professional certification recognized for disciplined delivery across broadband infrastructure and public sector programs. Selected to lead cross functional broadband governance, provider coordination, and executive reporting for complex municipal initiatives. Trusted with sensitive FCC, legislative, franchise, procurement, and digital equity briefings for leadership review. EDUCATION Bachelor's Degree in Information Systems North Carolina State University GPA: 0 2015 Raleigh, NC Coursework: Telecommunications, information systems, project management, public sector technology CERTIFICATIONS Project Management Professional 2022 ITIL Foundation 2020 TECHNICAL SKILLS Broadband Infrastructure: Fiber construction, wireless broadband, broadband to the premises Cable Administration: Cable franchises, franchise agreements, provider compliance Project Management: PMP, CAPM, project governance Service Management: ITIL, ServiceNow, case management Collaboration Platforms: SharePoint, Microsoft Teams, Microsoft Office Portfolio Management: Planview, Innotas, milestone tracking Procurement: RFPs, vendor evaluation, service specifications Public Policy: FCC matters, state legislation, congressional matters Digital Equity: Affordable broadband, telehealth access, housing partnerships Reporting and Communications: Operational reporting, website updates, public outreach SKILLS Broadband programs Cable administration Telecommunications Digital equity RFP development Grant coordination Policy analysis FCC matters ServiceNow SharePoint Microsoft Teams Planview Governance A/V coordination Operational reporting PROFESSIONAL AFFILIATIONS Public sector technology communities focused on broadband access, service delivery, and practical digital equity outcomes. Telecommunications professional networks supporting cable franchise administration, provider coordination, and broadband policy research. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST

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