Remote Service Engineer, Image Guided Therapy Resume Dawson Pena Remote Service Engineer, Image Guided Therapy (614) 555-2846 dawson.pena@example.com linkedin.com/example/dawsonpena Columbus, OH 43215 STRENGTHS Remote diagnosis Used secure access and service data to narrow faults before dispatch decisions, giving field teams cleaner starting points. Customer communication Translated technical findings for biomedical staff, clinical users, and engineers, helping each group act with confidence. Platform expertise Applied Azurion and Alllura training during real service events. Platform familiarity became a practical resource for peers. Safe service Followed radiation controls, site requirements, and protective equipment practices. Safe habits guided every hospital assignment. Technical escalation Preserved findings, risks, and follow up needs during escalations, so specialists could move forward without repeating work. SKILLS Remote diagnostics Azurion Alllura Technical support Fault isolation Test equipment Networking theory Electronic troubleshooting Mechanical troubleshooting Service documentation Customer communication Radiation safety Equipment repair Technical escalation On call service LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 4.2 Years Remote Service Engineer, Image Guided Therapy at ClearPath Imaging Services (1.7 Years) Field Service Engineer, Diagnostic Imaging at Summit Diagnostic Technologies (2.5 Years) SUMMARY Remote Service Engineer with 4 years and 3 months supporting diagnostic imaging systems in hospital , field, and remote service environments. Provides telephone, email, and chat support for Philips Image Guided Therapy systems, including Azurion and Alllura platforms. Applies electronic, mechanical, and networking theory with remote access technologies , diagnostic utilities, service documentation, schematics, meters, and test equipment to isolate faults and restore equipment operation. Coordinates technical escalations with field engineers, clinical stakeholders, biomedical staff, and higher level specialists. Experience includes installation, repair, preventive service, radiation controlled environments, on call coverage, weekend support, and safe work practices. Brings clear documentation and practical process improvements that strengthen remote diagnosis, support customer confidence, and reduce avoidable field dispatches. EXPERIENCE Remote Service Engineer, Image Guided Therapy ClearPath Imaging Services January 2025 - Present Columbus, OH Supports hospital imaging teams through remote diagnosis, technical communication, escalation management, and service documentation for Philips Image Guided Therapy systems. Uses secure remote access, diagnostic utilities, test equipment data, and platform documentation to guide safe corrective action while limiting unnecessary field dispatches. Supported Azurion and Alllura service events through secure remote access and platform diagnostics . Applied electronic, mechanical, and networking theory to isolate faults across interconnected imaging components. Resolved customer issues through phone , email, and chat with clear technical guidance. Used diagnostic utilities and test equipment data to separate configuration, connectivity, hardware, and mechanical faults. Coordinated technical escalations with specialists and field engineers while preserving complete troubleshooting history. Created repeatable troubleshooting notes that strengthened first contact diagnosis and reduced avoidable travel. Field Service Engineer, Diagnostic Imaging Summit Diagnostic Technologies June 2022 - December 2024 Dayton, OH Delivered hospital based field service for diagnostic imaging equipment, covering installation, troubleshooting, repair, preventive service , customer communication, and safe work in radiation controlled clinical areas. Completed Philips training for Azurion and Alllura systems and supported on call, weekend, and overtime service coverage. Serviced diagnostic imaging equipment across hospitals through installation, repair , and preventive maintenance assignments. Completed Philips training for Azurion and Alllura platforms during supervised and independent service work. Diagnosed electronic, mechanical, and network faults using schematics, meters, software, and test equipment. Followed radiation safety procedures and hospital access requirements during clinical service visits. Covered rotating on call , weekend, and overtime assignments supporting equipment availability for clinical teams. Documented findings, corrective actions, parts needs, and unresolved risks for follow on engineers. PROJECTS Remote Imaging Service Workflow 2025 Created repeatable remote troubleshooting notes for imaging service events, improving diagnostic continuity and supporting clearer escalation decisions. Image Guided Therapy Field Support 2024 Supported Azurion and Alllura service assignments through structured fault isolation, safe repair practices, and complete customer documentation. LEADERSHIP & AWARDS Recognized by service teams for clear escalation notes and dependable case continuity. Selected for continued responsibility across remote, field, on call, and hospital service environments. Trusted to support Philips platform service work after completing Azurion and Alllura training. EDUCATION Associate of Applied Science in Electronics Engineering Technology Sinclair Community College GPA: 3.5 2022 Dayton, OH Coursework: Electronic troubleshooting, mechanical systems, networking theory, diagnostic test equipment CERTIFICATIONS Philips Image Guided Therapy System Azurion Service Training 2023 Philips Alllura System Service Training 2023 TECHNICAL SKILLS Image Guided Therapy: Philips Azurion, Philips Alllura, IGT Fixed Systems Remote Support Tools: Secure remote access, telephone support, email support Communication Channels: Phone, email, internet chat Diagnostic Equipment: Meters, test equipment, diagnostic utilities Technical Disciplines: Electronics, mechanics, networking Service Documentation: Service manuals, schematics, troubleshooting notes Field Service Methods: Installation, repair, preventive service Safety Practices: Radiation safety, personal protective equipment, site requirements Support Operations: Technical escalation, on call service, follow up actions Healthcare Environments: Hospital workflows, biomedical support, clinical operations SKILLS Remote diagnostics Azurion Alllura Technical support Fault isolation Test equipment Networking theory Electronic troubleshooting Mechanical troubleshooting Service documentation Customer communication Radiation safety Equipment repair Technical escalation On call service PROFESSIONAL AFFILIATIONS Philips Image Guided Therapy service community, Azurion and Alllura support. Diagnostic imaging field service teams, hospital biomedical and clinical collaboration. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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