Retail Store Manager, Telecommunications Resume

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Retail Store Manager, Telecommunications Resume Alejandro Graham Retail Store Manager, Telecommunications (518) 555-4627 alejandro.graham@example.com linkedin.com/example/alejandrograham Albany, NY 12203 STRENGTHS Sales coaching Observed customer conversations became practical coaching moments, helping associates strengthen discovery, retention, upgrades, and service explanations. Customer retention Active listening helped calm escalated concerns, preserve relationships, and identify service options that fit each customer situation. Store execution Daily attention to staffing, inventory, cash controls, and presentation kept busy destination style stores organized and ready. Change leadership Promotion and software changes became easier for associates after demonstrations, follow up feedback, and clear daily priorities. Team development Onboarding, product refreshers, and peer coaching gave newer associates a dependable resource during demanding customer interactions. SKILLS Retail store management Telecommunications Wireless sales Destination style retail Sales leadership Customer service Customer retention Escalations Coaching Onboarding Employee development Sales training Change management Inventory management Cash management LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 6.7 Years Store Manager at Hudson Peak Wireless (2.2 Years) Assistant Store Manager at Capital Mobile Group (2.2 Years) Senior Sales Consultant at Metroline Electronics (1.4 Years) Sales Associate at Pine Ridge Home & Mobile (11 Months) SUMMARY Retail sales leader with six years of experience in destination style customer environments, including more than two years managing store teams and over four years supporting telecommunications and wireless customers. Builds accountable sales cultures through daily coaching, structured onboarding, product education, schedule management, and practical performance feedback. Leads staffing, inventory, cash controls, merchandising standards, loss awareness, customer escalations, and changing promotional priorities across high traffic operations. Uses sales trends , traffic patterns, qualitative judgment, and frontline observations to identify risks and guide focused action. Combines telecommunications product knowledge with confident use of mobile devices, video platforms, computers, and retail software. Partners effectively with associates and leadership through active listening , clear presentations, employee development , and organized execution. EXPERIENCE Store Manager Hudson Peak Wireless July 2024 - Present Albany, NY Leads destination style wireless store operations, team performance, customer care , staffing, inventory, cash controls, and daily sales execution. Provides coaching and development while translating store trends into practical priorities for associates and leadership. Led daily wireless sales execution, staffing decisions, inventory controls, and customer escalations across destination style operations. Coached associates through observed demonstrations, improving discovery, retention , upgrade, and service explanation behaviors. Reviewed sales results, traffic patterns, inventory movement, and customer issues to guide focused daily priorities. Managed schedules, onboarding , and employee development across seven day coverage, holidays, training, and planned absences. Resolved escalated concerns through active listening, account review, and solution based wireless recommendations. Enforced cash handling, inventory , appearance, and operating procedures while monitoring discrepancies and floor conditions. Assistant Store Manager Capital Mobile Group April 2022 - June 2024 Schenectady, NY Supported high traffic telecommunications store execution through floor leadership, associate development, customer retention , inventory accuracy, cash controls, and communication of sales trends. Helped teams adapt during promotions, software updates, and process changes. Coordinated floor coverage across customer intake, device consultations, service changes, and transaction completion. Delivered onboarding and product refreshers covering devices, features, pricing , promotions , and competitive positioning. Used store reports and spreadsheet tracking to surface sales trends, conversion concerns, and inventory risks. Presented concise findings and proposed actions to store leadership after reviewing frontline performance patterns. Supported retention through complex service conversations, account clarification, and consultative coaching after escalations. Maintained inventory counts and cash routines during opening and closing activities, researching exceptions before handoff. Senior Sales Consultant Metroline Electronics October 2020 - March 2022 Troy, NY Served customers in a destination style electronics and connectivity environment while supporting product education , mobile setup, demonstrations, transaction accuracy, merchandising, and frontline insight sharing. Became a trusted resource for associates and supervisors. Guided customers through device discovery, wireless features, accessories, and service options during high traffic periods. Managed simultaneous consultations, active transactions, and follow up needs while preserving documentation quality. Supported mobile setup, video demonstrations, point of sale software, and common service questions for associates. Used active listening and comparative product knowledge to address concerns and identify relevant upgrades. Supported cycle counts, product staging, merchandising upkeep, and transaction controls across assigned floor areas. Shared customer objections and competitor observations with management for coaching and local sales planning. Sales Associate Pine Ridge Home & Mobile October 2019 - September 2020 Clifton Park, NY Delivered consultative sales and customer service in a destination style retail setting featuring consumer electronics, mobile products, and connected home merchandise. Built dependable habits in demonstrations, transactions, merchandising, promotions, and holiday coverage. Delivered consultative sales for consumer electronics, mobile products, and connected home merchandise. Used structured discovery and demonstrations to match customer needs with appropriate product features. Maintained organized displays and replenished merchandise areas before high traffic selling periods. Processed transactions through retail software while following cash control and documentation procedures. Reviewed promotion and product updates before shifts, confirming unclear details with experienced team members. Supported store opening, closing, and holiday coverage while strengthening prioritization and multitasking habits. PROJECTS Wireless Sales Coaching Program 2025 A useful coaching conversation often starts on the sales floor. Created observation based coaching routines for discovery, retention, upgrades, and service explanations, giving associates practical feedback they could apply during daily customer interactions. Retail Promotion Change Playbook 2024 Promotion changes can unsettle a busy store. Organized concise reference guidance and demonstration steps for pricing, features, competitive positioning, and software workflow updates, helping associates explain new offers with greater confidence. LEADERSHIP & AWARDS Retail Sales Mentor, Hudson Peak Wireless, 2025 to Present New Manager Peer Coach, Hudson Peak Wireless, 2026 to Present Trusted floor resource for mobile setup, product demonstrations, and service questions at Metroline Electronics EDUCATION Bachelor of Science in Business Administration SUNY Polytechnic Institute GPA: 3.5 2019 Albany, NY Coursework: Retail management, Marketing, Operations management, Organizational behavior CERTIFICATIONS Retail Management Certificate 2025 Telecommunications Sales Training Certificate 2024 TECHNICAL SKILLS Retail Operations: Staffing, Scheduling, Store execution Telecommunications: Wireless services, Service features, Connectivity options Sales Performance: Sales trends, Conversion review, Competitive positioning Customer Care: Active listening, Escalation handling, Customer retention Team Development: Onboarding, Product education, Performance feedback Inventory Controls: Inventory counts, Stock movement, Cycle counts Cash Controls: Cash handling, Opening procedures, Closing procedures Merchandising: Store presentation, Product staging, Display upkeep Retail Technology: Mobile devices, Retail software, Point of sale software Communication Tools: Video platforms, Computers, Spreadsheet tracking Sales Methods: Consultative selling, Product demonstrations, Service explanations Management Practices: Qualitative judgment, Prioritization, Multitasking SKILLS Retail store management Telecommunications Wireless sales Destination style retail Sales leadership Customer service Customer retention Escalations Coaching Onboarding Employee development Sales training Change management Inventory management Cash management PROFESSIONAL AFFILIATIONS Hudson Peak Wireless Retail Sales Mentor Hudson Peak Wireless New Manager Peer Coach Telecommunications retail and customer service professional network LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST

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