Sales Manager Resume Hana Valencia Sales Manager (864) 555-7318 hana.valencia@example.com linkedin.com/example/hanavalencia Greenville, SC 29601 STRENGTHS Customer Guidance Families received clear apparel recommendations after product features, fit, and sizing were explained in everyday language. Floor Leadership Busy shifts stayed organized through visible coverage decisions, timely coaching, and calm Leader on Duty support. Service Recovery Customer concerns received practical attention and clear next steps, helping preserve trust during difficult shopping moments. Product Knowledge Repeated sizing questions became useful coaching moments, helping associates give more confident guidance across children’s apparel. Operational Focus Safety checks, recovery routines, and task records kept daily execution steady when priorities changed quickly. SKILLS Retail Sales Leader on Duty Children's Apparel Customer Service Associate Coaching Omni Channel Service Product Knowledge Customer Loyalty Store Credit Programs Service Recovery Asset Protection Safety Awareness Operational Controls Merchandising Follow Through Multitasking LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 0 Months SUMMARY Retail sales leader with five years of progressive experience in specialty apparel and family focused store environments. Leads sales floor execution, serves as Leader on Duty , and supports welcoming, safe, and inclusive customer experiences. Coaches associates on product knowledge , service standards, omni channel routines, loyalty programs, credit conversations, and customer concern resolution. Guides families through baby and children’s apparel selections from newborn through school age, translating fit, fabric, sizing, and features into useful recommendations. Balances customer engagement with operational discipline across merchandising priorities, pickup activity, safety checks, Asset Protection, and store controls. Uses Outlook, Excel, web navigation, customer feedback , and daily observations to keep teams aligned during busy days, nights, weekends, and holidays. Ready to contribute practical leadership, dependable follow through, and thoughtful service in a part time retail setting. EXPERIENCE Sales Supervisor Willow & Pine Kidswear January 2024 to Present Greenville, SC Lead daily sales floor operations for a specialty children’s apparel store, supporting customer coverage, associate development, omni channel fulfillment, merchandising priorities, safety, and Leader on Duty decisions. Led sales floor coverage during busy periods, balancing fitting rooms, pickups, coaching , and merchandising tasks. Served as Leader on Duty , resolving customer concerns and keeping associates focused on welcoming service. Coached associates on sizing, product features, service standards, and omni channel routines through immediate feedback. Guided families through baby and children’s apparel choices, explaining fit, fabric, features, and size options. Supported loyalty and store credit conversations with clear benefit explanations and compliant customer interactions. Reinforced Asset Protection through safety checks, recovery routines, floor presence, and timely issue escalation. Senior Sales Associate Meadow Lane Family Apparel June 2022 to December 2023 Spartanburg, SC Supported customer engagement and shift execution across family apparel departments, becoming a trusted resource for product guidance, service recovery, promotional priorities, communication records, and operational controls . Managed customer engagement across apparel departments while supporting product questions and service recovery. Trained newer associates on greetings, product navigation, register practices, online order handoffs, and concern responses. Used recurring customer questions to identify merchandising gaps and share practical observations with leadership. Coordinated promotional priorities by checking signage, placement, replenishment, and associate awareness throughout shifts. Maintained task records with Outlook , Excel , and web systems, supporting clear follow through across coverage. Supported safety and loss prevention routines through organized recovery, clear walkways, and consistent controls. Sales Associate Blue Ridge Apparel Outlet October 2021 to May 2022 Asheville, NC Delivered customer focused apparel service while building product knowledge , supporting register and online order workflows, resolving routine concerns, and following safety and Asset Protection procedures. Greeted customers, clarified shopping needs, explained apparel options, and maintained organized selling areas. Built garment knowledge across features, sizing, care, and seasonal assortments for clearer recommendations. Resolved routine service issues within guidelines and escalated exceptions with concise context for supervisors. Balanced register coverage, replenishment, recovery, customer questions, and online order tasks during busy shifts. Used web navigation and store technology to locate inventory when requested sizes were unavailable. Followed ladder use, lifting , safety, and Asset Protection practices across stock and floor tasks. PROJECTS Omni Channel Service Focus 2025 Improved daily pickup handoffs and customer guidance by connecting floor coverage, product knowledge, web inventory checks, and service recovery habits. Children’s Apparel Knowledge Program 2024 Built practical reference habits for baby and children’s apparel, helping associates explain fit, fabric, sizing, features, and customer benefits. LEADERSHIP & AWARDS Recognized as a trusted shift resource for service recovery, product questions, and daily business priorities. Selected for recurring Leader on Duty assignments based on dependable floor judgment and customer care. Earned team recognition for positive coaching, clear communication, and steady execution during holiday traffic. EDUCATION High School Diploma T.C. Roberson High School GPA: 4.0 2021 Asheville, NC Coursework: Communication, business fundamentals, consumer studies, technology applications CERTIFICATIONS American Red Cross Adult and Pediatric First Aid, CPR, AED 2025 Retail Safety and Asset Protection Training 2025 TECHNICAL SKILLS Office Applications: Outlook, Excel, Microsoft Office Web Tools: Web navigation, online inventory, store systems Retail Platforms: Point of sale, online orders, pickup workflows Customer Programs: Loyalty programs, store credit, referral programs Apparel Knowledge: Baby apparel, children’s apparel, product features Sales Floor Operations: Floor coverage, fitting rooms, replenishment Merchandising: Promotional signage, product placement, recovery Service Standards: Customer greetings, service recovery, product guidance Safety Practices: Ladder use, lifting, walkways, hazard awareness Asset Protection: Loss prevention, operational controls, unusual activity Communication Methods: Verbal communication, written communication, shift records Work Scheduling: Day shifts, night shifts, weekends, holidays SKILLS Retail Sales Leader on Duty Children's Apparel Customer Service Associate Coaching Omni Channel Service Product Knowledge Customer Loyalty Store Credit Programs Service Recovery Asset Protection Safety Awareness Operational Controls Merchandising Follow Through Multitasking PROFESSIONAL AFFILIATIONS Retail team collaboration through daily coaching, shift support, and shared customer service standards. Children’s apparel peer learning through product discussions, sizing guidance, and practical customer recommendations. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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