Salesforce Program Manager Resume Eva Sanders Salesforce Program Manager (608) 555-4172 eva.sanders@example.com linkedin.com/example/evasanders Madison, WI 53703 STRENGTHS Program governance Built intake and risk review practices that gave sponsors clearer decisions, dependencies, and service ownership. Architecture leadership Connected data, integrations, security, identity, and user experience decisions across higher education Salesforce programs. Team development Supervised developers and analysts through releases, incidents, enhancements, and handoffs, creating a dependable delivery rhythm. Operational judgment Balanced production support, migration readiness, testing, privacy, and delivery commitments when priorities competed. Stakeholder partnership Turned competing requests into sequenced roadmaps, and sponsors gained clearer scope, risks, and success measures. SKILLS Salesforce strategy Education Cloud Experience Cloud Marketing Cloud Data Cloud Solution architecture Governance Release management Integrations Student data Privacy Identity and access Migration Testing Change management LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 14.9 Years Salesforce Program Manager at Northstar University Systems (4.7 Years) Salesforce Solutions Manager at Prairie State College (3.4 Years) Senior Salesforce Business Systems Analyst at Lakeshore Education Network (3 Years) Salesforce Business Analyst at Capitol Business Applications (1.8 Years) Business Systems Analyst at Cedar Valley Software Services (2.1 Years) SUMMARY Salesforce program leader with 13 years delivering enterprise business platforms and 9 years directing Salesforce programs, architecture, and operations. Leads developers and business systems analysts across Education Cloud initiatives supporting recruitment, advising, student success, and constituent engagement. Connects platform roadmaps, investment priorities, governance, service models, release planning, migration, production support, and operational transition with institutional goals. Guides architecture spanning Experience Cloud , Marketing Cloud, Data Cloud, integrations, automation, security, identity and access management , privacy, and user experience. Partners with sponsors, governance groups, vendors, implementation partners, and delivery teams to clarify requirements, scope, dependencies, risks, timelines, and success measures. Salesforce Certified Platform Administrator, Business Analyst, Education Cloud Consultant, Platform Integration Architect , and Application Architect. Brings practical judgment to secure design, reliable operations, and sustainable higher education services. EXPERIENCE Salesforce Program Manager Northstar University Systems January 2022 - Present Madison, WI Directs an enterprise Salesforce portfolio supporting recruitment, advising, student success, and constituent engagement. Supervises developers and business systems analysts while governing architecture, delivery, operations, partners, and platform standards. Directed Education Cloud roadmaps for recruitment, advising, and student success across enterprise programs. Supervised six developers and three business systems analysts across releases, enhancements, incidents, and support. Governed Experience Cloud, Marketing Cloud , Data Cloud , integrations, automation, security, and identity architecture. Led phased migration through conversion, testing, change readiness, deployment, and operational transition . Established intake, risk review, dependency tracking, deployment readiness, and service ownership governance. Managed implementation partners against architecture standards and presented risks and recommendations to sponsors. Salesforce Solutions Manager Prairie State College July 2018 - December 2021 Milwaukee, WI Managed Salesforce solutions for admissions, outreach, and student services. Translated stakeholder needs into secure designs, guided architecture decisions, coached delivery teams, and converted competing requests into sequenced roadmaps. Translated admissions and student services needs into secure, maintainable Salesforce solution designs. Led student data model, API integration , role based access, and identity flow architecture decisions. Introduced release calendars and testing practices for configuration and development changes. Guided Experience Cloud self service and Marketing Cloud recruitment communications with privacy controls. Coached developers and analysts on decomposition, acceptance criteria, documentation, and operational handoff. Converted competing requests into roadmaps with scope, dependencies, risks, and success measures . Senior Salesforce Business Systems Analyst Lakeshore Education Network June 2015 - June 2018 Green Bay, WI Led discovery, requirements, testing, release coordination, and deployment for Salesforce enhancements serving enrollment and learner support teams. Connected student data needs with secure implementation and dependable production support. Led discovery through deployment for Salesforce enhancements supporting enrollment and learner support teams. Modeled recruitment , advising, and student data requirements for secure implementation decisions. Coordinated user acceptance testing, data validation, release communications, and post deployment checks. Analyzed incidents across configuration, data, integrations, and permissions, then prioritized recurring fixes. Guided administrators and developers through backlog refinement and stakeholder decisions. Developed standards for request intake, change control, access reviews, and support escalation. Salesforce Business Analyst Capitol Business Applications August 2013 - May 2015 Madison, WI Translated CRM requirements for education clients into Salesforce designs, development specifications, migration plans, test scenarios, and operational materials under architecture review. Translated education client requirements into Salesforce designs and development specifications under architect review. Configured objects, reports, dashboards, workflows, profiles, and permissions for client solutions. Prepared migration mappings and validation routines, resolving data exceptions before import. Wrote test scenarios and facilitated user acceptance sessions with traceable defect records. Produced administrator guides and end user materials for operational handoff. Coordinated issue triage while balancing deadlines, data quality, security , and maintainability. Business Systems Analyst Cedar Valley Software Services June 2011 - July 2013 Appleton, WI Documented application workflows, data definitions, user roles, dependencies, requirements, tests, conversion activities, issue records, and release readiness under senior project leadership. Documented application workflows, data definitions, user roles, and dependencies for enterprise changes. Created process maps and functional requirements for testable application improvements. Executed system and regression tests, then verified corrections before deployment. Supported data conversion through field mapping, validation, and exception review. Maintained project documentation, issue logs, and decision records for delivery teams. Facilitated requirements and release readiness discussions under senior project leadership. PROJECTS Education Cloud Student Success Migration 2024 Led a phased migration supporting recruitment, advising, and student success. Connected conversion, testing, change readiness, deployment, and operational transition within an enterprise Salesforce roadmap. Salesforce Center of Excellence Roadmap 2022 Established governance for intake, architecture standards, risk review, dependencies, deployment readiness, service ownership, and sponsor recommendations across Salesforce operations. LEADERSHIP & AWARDS Salesforce architecture leadership across Education Cloud, Experience Cloud, Marketing Cloud, and Data Cloud programs. Team leadership for six developers and three business systems analysts across enterprise Salesforce delivery and operations. EDUCATION Bachelor's Degree in Management Information Systems University of Wisconsin Oshkosh GPA: 0 2011 Oshkosh, WI Coursework: Information systems, business analysis, database management, project management CERTIFICATIONS Salesforce Certified Platform Administrator 2016 Salesforce Certified Business Analyst 2021 Salesforce Certified Education Cloud Consultant 2023 Salesforce Certified Platform Integration Architect 2024 Salesforce Certified Application Architect 2025 TECHNICAL SKILLS Salesforce Clouds: Education Cloud, Experience Cloud, Marketing Cloud, Data Cloud Salesforce Architecture: Application Architect, Platform Integration Architect, Solution architecture Program Management: Roadmaps, investment priorities, delivery plans, success measures Platform Governance: Standards, service models, Center of Excellence, governance groups Release Management: Release planning, testing, deployment, operational transition Data Management: Student data, data migration, data models, data validation Integration Technologies: API integration, enterprise integrations, identity flows Security and Privacy: Security architecture, privacy controls, role based access Identity Management: Identity and access management, profiles, permissions Stakeholder Delivery: Requirements, scope, dependencies, stakeholder communication Service Operations: Service requests, production issues, enhancements, support escalation Change Management: Change readiness, release communications, operational handoff SKILLS Salesforce strategy Education Cloud Experience Cloud Marketing Cloud Data Cloud Solution architecture Governance Release management Integrations Student data Privacy Identity and access Migration Testing Change management PROFESSIONAL AFFILIATIONS Higher education Salesforce practitioner supporting recruitment, advising, student success, and student data services. Salesforce professional community participant focused on platform architecture, governance, release management, and business analysis. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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