Senior Director, Industry Relations Resume Cyrus Valencia Senior Director, Industry Relations (215) 555-4812 cyrus.valencia@example.com linkedin.com/example/cyrusvalencia Philadelphia, PA 19103 STRENGTHS Executive Partnership Built trusted manufacturer relationships through clear decisions, candid reviews, and follow through. Senior clients returned for guidance. Launch Leadership Guided oncology and specialty therapy launches across teams. One focus stayed constant, patient access remained visible in every decision. Team Development Coached directors, managers, and account leaders through expectations and succession planning. Colleagues often sought practical counsel during escalations. Market Access Connected payer, provider, reimbursement, and pharmacy insights with client strategy. Hard access barriers became clearer action plans. Risk Management Raised operational and client risks early, then brought leaders together around mitigation. Direct conversations protected service quality. SKILLS Biopharma Partnerships Oncology Rare Disease Specialty Pharmacy Market Access Patient Support Programs HUB Services Product Launches Lifecycle Management Reimbursement Account Management Executive Relationships Client Retention Risk Mitigation Organizational Change LANGUAGES English Native 40 Spanish Proficient 30 MY CAREER 16.6 Years Vice President, Manufacturer Partnerships at Meridian Specialty Care Solutions (3.7 Years) Senior Director, Strategic Accounts at HarborPoint Patient Services (3.8 Years) Director, Market Access and Client Strategy at Arcadia Oncology Services (3.6 Years) Senior Manager, Manufacturer Services at BlueRidge Specialty Pharmacy (3.1 Years) Manager, Patient Access Programs at Keystone Therapeutics Services (2.5 Years) SUMMARY Senior healthcare commercial leader with 17 years across specialty pharmacy , biopharmaceutical partnerships, market access , patient services , and complex commercialization programs. Leads directors and senior account leaders while advising C suite, brand, market access, and commercial stakeholders across oncology and rare disease portfolios. Shapes launch strategy, patient support programs, HUB services, limited distribution networks , reimbursement strategy, specialty pharmacy operations, and lifecycle planning. Connects operations, analytics, quality, technology, provider engagement, implementation, and business development around client retention, patient access, growth, and financial performance. Brings executive presence, market intelligence, organizational change leadership, negotiation, risk management, and talent development experience suited to highly matrixed healthcare environments. Prepared to support strategic manufacturer partnerships through clear decisions, accountable teams, and lasting client value. EXPERIENCE Vice President, Manufacturer Partnerships Meridian Specialty Care Solutions January 2023 - Present Philadelphia, PA Leads strategic oncology and rare disease manufacturer partnerships, directing senior stakeholders and coordinating patient services, operations, analytics, quality, technology, and business development. Owns executive communication, commercialization planning, risk decisions, client retention, patient access, launch performance, and portfolio growth. Led oncology launch governance across patient services and analytics, improving executive visibility into delivery risks. Aligned technology, quality, and operations leaders around manufacturer priorities, resolving dependencies before client reviews. Presented market intelligence and financial analysis during escalations, guiding practical decisions for client outcomes. Built succession planning routines for senior account leaders, strengthening coaching, accountability, and continuity. Directed cross functional planning for rare disease programs, supporting access, retention, and portfolio growth . Senior Director, Strategic Accounts HarborPoint Patient Services March 2019 - December 2022 Baltimore, MD Directed specialty pharmaceutical accounts and senior client relationships across HUB services, reimbursement, launch governance, implementation, analytics, operations, and technology. Managed executive business reviews, account planning, escalations, retention, expansion, patient service quality, and launch stabilization. Led HUB launch governance for specialty therapies, stabilizing implementation through clear account priorities. Used root cause analysis during executive reviews , converting service issues into assigned corrective actions. Coordinated reimbursement, analytics, operations , and technology teams through complex implementation milestones. Expanded account planning discipline with coaching routines that improved escalation ownership and client confidence. Guided patient service teams through launch stabilization, protecting retention and supporting program expansion. Director, Market Access and Client Strategy Arcadia Oncology Services July 2015 - February 2019 Princeton, NJ Led oncology market access and client strategy across payer, provider, specialty pharmacy, patient service, analytics, operations, quality, and technology teams. Advised clients on network strategy, reimbursement, patient access, performance trends, and durable commercial relationships. Shaped oncology network strategy using payer and provider insights, improving alignment across access stakeholders. Translated reimbursement trends into client recommendations for patient services and specialty pharmacy operations . Coordinated quality , technology, analytics , and operations leaders around shared access priorities. Coached managers through cross functional planning, strengthening accountability for client deliverables and escalations. Presented performance findings to senior stakeholders, supporting patient access decisions and relationship continuity. Senior Manager, Manufacturer Services BlueRidge Specialty Pharmacy May 2012 - June 2015 Richmond, VA Managed manufacturer services for specialty therapies, supporting limited distribution, payer dynamics, specialty pharmacy operations , reimbursement, provider services, patient services, and launch readiness. Guided staff, client recommendations, program trends, and risk mitigation across commercial milestones. Prepared limited distribution launch plans with pharmacy and reimbursement teams, clarifying readiness gaps. Used business review analysis to surface program trends and guide manufacturer recommendations. Coordinated provider services, pharmacy operations, and patient support teams through launch milestones. Coached staff on escalation workflows, improving documentation quality and response consistency. Presented risk mitigation options that supported commercialization decisions and client confidence. Manager, Patient Access Programs Keystone Therapeutics Services October 2009 - April 2012 King of Prussia, PA Managed specialty pharmaceutical patient access programs across benefit verification, reimbursement support, patient services, manufacturer account teams, and service operations. Guided coordinators, escalations, performance reporting, workflow documentation, implementation readiness, and service quality. Managed benefit verification workflows for specialty therapies, improving clarity across patient access cases. Used payer barrier reporting to prioritize escalations and guide manufacturer account discussions. Coordinated service operations with manufacturer teams during implementation readiness activities. Coached coordinators on documentation standards, strengthening case consistency and service quality. Reviewed performance reports with stakeholders, supporting patient access decisions and operational follow through. LEADERSHIP & AWARDS Executive Mentor, Healthcare Commercial Leadership Mentoring Program, 2021 to Present Conference Panel Contributor, Specialty Pharmacy Industry Forum, 2018 to Present EDUCATION Master of Business Administration Temple University GPA: 4.0 2014 Philadelphia, PA Coursework: Strategic management, healthcare economics, financial analysis, organizational leadership Bachelor of Science in Health Services Administration Drexel University GPA: 4.0 2009 Philadelphia, PA Coursework: Healthcare finance, healthcare policy, operations management, health services planning CERTIFICATIONS Master of Business Administration 2014 Bachelor of Science in Health Services Administration 2009 TECHNICAL SKILLS Specialty Pharmacy: Specialty pharmacy operations, limited distribution networks, patient access Manufacturer Relations: Biopharmaceutical partnerships, strategic account management, executive relationships Market Access: Payer strategy, provider engagement, reimbursement strategy Patient Services: Patient support programs, HUB services, benefit verification Commercialization: Commercialization strategy, product launches, lifecycle management Account Governance: Strategic account planning, executive reviews, launch governance Leadership Development: Coaching, succession planning, performance management Business Performance: Client retention, portfolio growth, financial performance Risk Management: Risk mitigation, escalation management, conflict resolution Healthcare Analytics: Performance analysis, market intelligence, business review analysis Operations Coordination: Implementation, quality, technology, business development Therapeutic Areas: Oncology, rare disease, specialty therapeutics SKILLS Biopharma Partnerships Oncology Rare Disease Specialty Pharmacy Market Access Patient Support Programs HUB Services Product Launches Lifecycle Management Reimbursement Account Management Executive Relationships Client Retention Risk Mitigation Organizational Change PROFESSIONAL AFFILIATIONS Healthcare Commercial Leadership Mentoring Program, Executive Mentor, 2021 to Present Specialty Pharmacy Industry Forum, Conference Panel Contributor, 2018 to Present LANGUAGES English (Native) Spanish (Proficient) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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