Senior Enablement Program Associate Resume Rosalie Salas Senior Enablement Program Associate (212) 555-XXXX rosalie.salas@example.com rosaliesalas Brooklyn, NY 11211 STRENGTHS Program coordination I keep plans, schedules, and deliverables visible to partners; documenting dependencies early helps teams adjust before deadlines tighten. Data interpretation I bring participation and adoption data together in clear views, helping program partners spot gaps and decide where follow-up matters. Stakeholder communication I turn program findings into concise updates and presentations, making status and next steps easier for partners to understand. Learning design I revise learning materials with instructional design and change management practices so global customer-facing teams can apply updates. Workflow coordination I use shared Jira and Confluence workflows to clarify ownership and handoffs, helping concurrent initiatives stay organized. SKILLS Enablement program management Project coordination Enablement operations Audience engagement tracking Adoption measurement Program data analysis Data visualization Stakeholder communications Program planning Needs assessments Pulse checks Instructional design Change management Process improvement AI workflows SUMMARY Senior enablement program associate with more than five years of experience coordinating program management and enablement operations for technology organizations. Build clear plans, timelines, and communications that help global, customer-facing teams track adoption and coordinate priorities. Partner with Support, Customer Success, Sales Engineering, StratOps, Product, and Technical Solutions colleagues to surface needs and turn program data into useful updates. Use Tableau, Metabase, and Google Suite to review participation, identify trends, and guide follow-up. Apply instructional design and change management practices to learning materials, and since 2025 have tested AI workflows for reporting, content creation, and communications with human review to protect accuracy. EXPERIENCE Senior Enablement Program Associate Harborline Software Jan. 2024 - Present Brooklyn, NY Coordinates workstreams for global enablement programs serving Support, Customer Success, and Sales Engineering , aligning deliverables with Program Managers and Technical Solutions partners. Developed audience engagement tracking and adoption measurement in Tableau and Google Suite, giving program partners a consistent view of participation, completion, and follow-up needs. Combines program data with interviews, pulse checks, and needs assessments to identify regional and functional gaps, then presents recommendations to StratOps, Product, and Technical Solutions stakeholders. Maintains program plans and timelines in Jira and Confluence, documenting dependencies, priorities, and trade-offs so cross-functional teams can adjust scope early. Reworked stakeholder communications and learning materials using instructional design and change management practices, making updates easier for global, customer-facing teams to apply. Since 2025, tested AI workflows for reporting, content creation, and communications, applying human review to improve consistency and protect accuracy before distribution. Consolidated recurring program updates into concise presentations that translate performance trends into decisions and next steps for program leaders. Enablement Program Coordinator Cedar Peak Systems Jun. 2022 - Dec. 2023 New York, NY Coordinated enablement operations for a growing technology company's post-sales teams , tracking deliverables and aligning training schedules with product and support priorities. Built Metabase and Google Suite views to monitor attendance, content use, and adoption signals, helping program managers identify where additional communication or learning support was needed. Organized stakeholder interviews and pulse checks across customer-facing functions, summarizing recurring needs to inform program scope and content revisions. Managed project workflows in Jira and Confluence and used Slack for timely coordination, reducing missed handoffs across concurrent initiatives. Drafted written updates and prepared presentations that made program status, risks, and changes understandable to partners with different functional needs. Program Operations Assistant Fieldstone Digital Mar. 2021 - May 2022 Queens, NY Supported program management and enablement operations for customer-facing technology teams by maintaining schedules, participant records, and resource libraries. Used Google Suite to reconcile engagement data and prepare routine reporting, flagging incomplete records and participation patterns for program leads. Coordinated communications and meeting logistics for Support and Customer Success learning sessions, keeping materials and follow-up actions organized. Documented repeatable workflows and gathered feedback from attendees, contributing practical process improvements to the team's onboarding and training delivery. LEADERSHIP, AWARDS & RECOGNITION Recognized by the Harborline Software enablement team in 2025 for clear, dependable program communications during a global learning rollout. Mentored two new program coordinators on reporting practices, workflow documentation, and stakeholder follow-up. EDUCATION Bachelor of Arts Queens College, City University of New York 2020 Queens, NY CERTIFICATIONS Change Management Foundations, Prosci 2024 Instructional Design Foundations, Association for Talent Development 2023 Tableau Desktop Specialist 2022 PROFESSIONAL SKILLS Program Coordination: Program plans, Timeline management, Workstream coordination Enablement Operations: Audience engagement tracking, Adoption measurement, Learning resource libraries Analytics and Reporting: Program data analysis, Trend and gap analysis, Performance presentations Stakeholder Engagement: Stakeholder communications, Cross-functional collaboration, Needs assessments Learning Program Development: Instructional design, Change management, Training schedule coordination Workflow Platforms: Jira, Confluence, Slack Data and Productivity Tools: Tableau, Metabase, Google Suite SKILLS Enablement program management Project coordination Enablement operations Audience engagement tracking Adoption measurement Program data analysis Data visualization Stakeholder communications Program planning Needs assessments Pulse checks Instructional design Change management Process improvement AI workflows PROFESSIONAL AFFILIATIONS Member, Association for Talent Development, engaging with a professional community focused on learning and development. Member, Association of Project Management Professionals, participating in a professional community for program and project management.
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