Senior IT Analyst, Administrative Systems Management Resume Jaiden Klein Senior IT Analyst, Administrative Systems Management (704) 555-1846 jaiden.klein@example.com linkedin.com/example/jaidenklein Charlotte, NC 28202 STRENGTHS Functional translation Turned recruiter and Payroll needs into practical configurations, giving stakeholders clearer choices during complex system decisions. Release coordination Built focused test scenarios and brought HR and technical reviewers together, helping teams approve updates with confidence. Integration support Traced data across SuccessFactors, SAP, HireRight, and APIs. That habit helped resolve issues before hiring deadlines. Operational reporting Created useful reports for pipeline and onboarding activity, giving leaders a steadier view of exceptions and progress. Stakeholder partnership Worked across university, healthcare, recruiting, IT, and Payroll groups. Colleagues returned for practical answers. SKILLS SAP SuccessFactors Recruiting SAP SuccessFactors Onboarding SAP HR and Payroll HRIS HireRight API integrations Business analysis Functional configuration Requisition templates Workflow administration Release testing User acceptance testing Project coordination Reporting and analytics Process improvement LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 8.1 Years Senior HRIS Analyst at Piedmont Health Technology Group (3.2 Years) HR Systems Business Analyst at Carolina Academic Systems Collaborative (2.2 Years) IT Business Analyst at Crescent Enterprise Services (2.7 Years) SUMMARY Senior IT analyst with eight years supporting enterprise HR technology across healthcare and higher education environments. Four years of hands on SAP SuccessFactors Recruiting and Onboarding administration includes requisition templates , workflows, onboarding processes, release testing, reporting, integrations, and production support. Translates HR and Payroll needs into practical system changes, then coordinates requirements, configuration , validation, stakeholder approval, and deployment across concurrent initiatives. Experience connects SuccessFactors with SAP HR and Payroll, HireRight, and API based services while resolving data flow issues and protecting hiring timelines. Builds operational reports that clarify recruiting activity, onboarding status, exceptions, and process performance. Collaborative work with administrative, technical, functional, recruiting, Payroll, and IT teams supports reliable HRIS operations and better user experiences. EXPERIENCE Senior HRIS Analyst Piedmont Health Technology Group July 2023 - Present Charlotte, NC Owns functional SuccessFactors support for a multi site healthcare workforce, leading configuration, integrations, reporting, testing, and concurrent enhancements that protect reliable recruiting and onboarding operations. Translated recruiter needs into SuccessFactors configurations supporting clinical and administrative hiring programs. Configured requisition templates and approval workflows , reducing manual routing during high volume hiring cycles. Coordinated release testing with HR and technical teams, confirming production readiness before scheduled updates. Resolved SuccessFactors, SAP HR and Payroll , HireRight, and API data flow issues before hiring deadlines. Delivered recruiting reports that clarified pipeline status, onboarding progress, and operational exceptions for leaders. Led concurrent enhancements from requirements discovery through stakeholder approval, deployment, and ongoing support. HR Systems Business Analyst Carolina Academic Systems Collaborative March 2021 - June 2023 Chapel Hill, NC Supported enterprise HRIS services across university and affiliated healthcare operations, connecting business analysis , SuccessFactors administration, integration validation, reporting, and phased organizational expansion. Administered SuccessFactors Recruiting and Onboarding configurations under governance for varied business units. Converted HR, Payroll , recruiting , IT, and department needs into functional specifications and acceptance criteria. Validated SuccessFactors connections with screening and SAP services, tracing discrepancies across source systems. Produced recurring reports that gave functional teams clearer visibility into requisition and onboarding activity. Mapped approved processes for new organizational groups, preparing tests and guiding users through transition. Supported employee data and downstream Payroll processes through structured issue analysis and stakeholder coordination. IT Business Analyst Crescent Enterprise Services June 2018 - February 2021 Raleigh, NC Supported HR and shared services applications through process analysis, operational reporting, testing, incident triage, and integration documentation, building a strong foundation in enterprise systems. Mapped HR and Payroll workflows with business users, clarifying ownership and reducing manual handoffs. Created SQL assisted operational reports, validating source data before recurring distribution to functional teams. Executed regression and user acceptance testing for upgrades , documenting defects and coordinating developer retests. Triaged application incidents across competing priorities, identifying configuration and data issues for resolution. Documented API and file based field mappings, validating test records with downstream system owners. Maintained resolution records that helped teams recognize recurring support patterns and improve production response. PROJECTS Enterprise Recruiting Integration Stabilization 2024 Improved SuccessFactors connections with SAP HR and Payroll, HireRight, and API based services through field mapping, defect analysis, coordinated validation, and production readiness reviews. Academic Healthcare Onboarding Expansion 2022 Supported phased expansion of onboarding processes across university and healthcare groups through requirements mapping, configuration, testing, reporting, and user transition guidance. LEADERSHIP & AWARDS Recognized by HR operations leaders for dependable SuccessFactors support during complex hiring initiatives. Selected to coordinate release testing across administrative, technical, recruiting, and Payroll stakeholders. Trusted with concurrent HRIS enhancements requiring careful requirements analysis and production readiness decisions. EDUCATION Bachelor's Degree in Information Systems University of North Carolina at Greensboro GPA: 3.5 2018 Greensboro, NC Coursework: Business analysis, database management, systems analysis, enterprise applications CERTIFICATIONS SAP SuccessFactors Recruiting Recruiter Experience Academy Training 2024 SAP SuccessFactors Onboarding Academy Training 2023 TECHNICAL SKILLS SAP SuccessFactors: Recruiting, Onboarding, requisition templates SAP HR Systems: SAP HR, SAP Payroll, employee data Integration Platforms: HireRight, API integrations, file interfaces Testing Methods: Release testing, regression testing, user acceptance testing Business Analysis: Requirements gathering, functional specifications, acceptance criteria Reporting Tools: Operational reports, recruiting analytics, exception reporting Workflow Configuration: Approval workflows, onboarding processes, role based changes Project Delivery: Enhancements, phased expansion, deployment coordination Data Management: Field mapping, source validation, discrepancy tracing Support Operations: Incident triage, production support, resolution documentation SKILLS SAP SuccessFactors Recruiting SAP SuccessFactors Onboarding SAP HR and Payroll HRIS HireRight API integrations Business analysis Functional configuration Requisition templates Workflow administration Release testing User acceptance testing Project coordination Reporting and analytics Process improvement PROFESSIONAL AFFILIATIONS HR Open Standards community participant, following practical developments in enterprise HR technology. Higher education technology peer network contributor, sharing lessons from academic healthcare operations. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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