Resource Sharing and Fulfillment Coordinator Resume Alina Holloway Resource Sharing and Fulfillment Coordinator (916) 555-7428 alina.holloway@example.com linkedin.com/example/alinaholloway Sacramento, CA 95814 STRENGTHS Student Coaching Built practical checklists for reshelving and retrieval. Students asked for floor guidance when unusual requests appeared. Citation Research Tracked incomplete citations through catalogs and databases. That extra search often turned a stalled request into a successful delivery. Workflow Repair Reviewed recurring request failures and clarified escalation paths. Colleagues gained a smoother way to handle exceptions. Collection Access Mapped call number ranges during moves and checked shelf order afterward. Patrons kept dependable access through change. Patron Support Listened carefully to complicated access concerns and documented useful details. Clear notes helped teams resolve issues faster. SKILLS Fulfillment Resource Sharing Stacks Maintenance LMS and ILS User Management Library of Congress Classification Bibliographic Records Interlibrary Loan Citation Verification Online Databases Library Catalogs Article Scanning PDF Creation Collection Shifting Patron Support LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 7.1 Years Resource Sharing and Fulfillment Coordinator at Capital Valley University Library (3.8 Years) Library Fulfillment Specialist at Sierra Metropolitan College Library (1.5 Years) Library Services Assistant at North River Community College Library (1.8 Years) SUMMARY Academic library operations professional with seven years supporting collection access, fulfillment, stacks maintenance , resource sharing , and complex patron service in university settings. Coordinates local retrieval, Interlibrary Loan borrowing, scanning, physical delivery, and electronic delivery across high volume workflows. Supervises and trains student assistants through clear checklists, floor coaching, and practical escalation guidance. Uses LMS and ILS fulfillment functions, user records, loan rules, terms of use , system policies, bibliographic records, Library of Congress classification , online databases, and external catalogs. Verifies citations, locates requested materials, prepares readable article PDFs, and protects copyright and intellectual property. Leads collection shifts, shelf accuracy reviews, space planning, workflow analysis, and procedural updates that keep access dependable. Brings calm judgment to complex requests and collaborative service work, with clear value for patrons, students, and library partners. EXPERIENCE Resource Sharing and Fulfillment Coordinator Capital Valley University Library January 2023 - Present Sacramento, California Coordinates daily fulfillment and resource sharing operations for a university library, supporting local retrieval, partner borrowing, scanning, delivery, student supervision , system administration, collection shifts, and patron issue resolution. Balanced local retrieval, partner borrowing, scanning, and electronic delivery across daily fulfillment queues. Supervised 12 student assistants through checklists covering reshelving, pull lists, scanning, routing, and escalation. Administered LMS and ILS requests, user records, loan rules, terms of use, and system policies. Verified incomplete citations through external catalogs and bibliographic databases, locating requested materials for ILL. Mapped call number ranges during collection shifts , preserving shelf accuracy and access to high demand materials. Resolved copyright and delivery exceptions through resource sharing policy, ILL standards , and bibliographic evidence. Library Fulfillment Specialist Sierra Metropolitan College Library June 2021 - December 2022 Sacramento, California Managed print and electronic fulfillment for an academic library, combining ILS transactions, citation research, article scanning, shelf accuracy, student training, patron privacy, and procedure improvement. Managed print and electronic requests through ILS retrieval, status updates, user records , and routing. Prepared article PDFs from journals and documents, checking page order, clarity, and delivery readiness. Verified citations across catalogs and online databases before submitting accurate ILL requests. Interpreted Library of Congress records to resolve missing, mis shelved, in transit, and mislabeled materials. Trained student employees on stacks procedures, retrieval priorities, material handling, privacy, and service standards. Revised desk procedures after analyzing request failures, clarifying escalation paths for delivery exceptions . Library Services Assistant North River Community College Library July 2019 - May 2021 Redding, California Supported public service, stacks, and clerical operations for an academic collection, handling circulation, retrieval, citation research, scanning, patron questions, shelf accuracy , and supervised collection moves. Processed checkouts, returns, holds, retrieval requests, and account questions for academic library patrons. Shelf read materials by Library of Congress call number, correcting errors and flagging damaged items. Located course related books and articles through catalogs and external bibliographic sources. Scanned journal articles and course documents into organized PDFs, checking sequence and readability. Recorded patron access issues and escalated policy exceptions with concise notes for efficient resolution. Measured shelf space and moved call number ranges in sequence during collection relocation projects. PROJECTS Evening Resource Delivery Workflow 2024 Worked with student assistants and service colleagues to map retrieval, scanning, routing, and electronic delivery steps. Shared practical fixes that reduced confusion during busy evening coverage and gave patrons clearer updates. Collection Shift and Shelf Accuracy Review 2022 Partnered with library staff to sequence call number moves, check shelf order, and protect access to high demand materials. Open communication helped resolve misplaced items before patrons encountered delays. LEADERSHIP & AWARDS Recognized by library supervisors for dependable coordination of complex fulfillment and resource sharing requests. Selected to train student assistants on stacks maintenance, scanning standards, retrieval priorities, and exception escalation. Trusted with collection shift planning, shelf accuracy audits, and practical workflow documentation across academic library teams. EDUCATION Bachelor's Degree in Liberal Studies California State University, Sacramento GPA: 3.8 2019 Sacramento, California Coursework: Library operations, Information organization, Research methods, Academic communication CERTIFICATIONS Copyright for Educators and Librarians 2022 Interlibrary Loan Foundations Certificate 2023 TECHNICAL SKILLS Library Systems: LMS, ILS, fulfillment module Resource Sharing: Interlibrary Loan, borrowing, partner networks Bibliographic Research: Online databases, library catalogs, bibliographic tools Metadata and Classification: Library of Congress Classification, bibliographic records, call numbers Fulfillment Functions: Requests, user management, loan rules Policy Configuration: Terms of use, system rules, access policies Document Delivery: Article PDFs, journal scanning, electronic delivery Collection Operations: Stacks maintenance, shelf reading, collection shifting Copyright Practices: Copyright, intellectual property, ILL standards Workflow Improvement: Workflow analysis, procedure documentation, escalation paths Student Supervision: Training, checklists, floor coaching Patron Services: Access support, issue resolution, privacy SKILLS Fulfillment Resource Sharing Stacks Maintenance LMS and ILS User Management Library of Congress Classification Bibliographic Records Interlibrary Loan Citation Verification Online Databases Library Catalogs Article Scanning PDF Creation Collection Shifting Patron Support PROFESSIONAL AFFILIATIONS Academic library operations community, focused on collection access, fulfillment, and patron support. Library resource sharing practice community, engaged with ILL standards, copyright, and partner delivery workflows. LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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