Staff Assistant, Legislative Office Administration Resume

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Staff Assistant, Legislative Office Administration Resume Willa Walter Staff Assistant, Legislative Office Administration (804) 555-4186 willa.walter@example.com linkedin.com/example/willawalter Richmond, VA 23220 STRENGTHS Records organization Standardized names and folders during internship work, making current correspondence easier for staff to find. Courteous service Routed phone and email requests with care, and supervisors trusted judgment when inquiries needed direction. Clear writing Proofread packets and drafted letters for review. A second read often caught small details before meetings. Task follow through Maintained weekly request lists and completion notes, giving supervisors a clear view of pending work. Scheduling support Managed calendars and room details through changes, helping meetings stay organized when plans shifted. Discretion Handled community information and administrative records responsibly, keeping sensitive details within proper staff channels. SKILLS Administrative support Correspondence Scheduling Meeting logistics Records management Data entry Document preparation Proofreading Inquiry routing Task tracking Microsoft Word Microsoft Excel Microsoft Outlook Professional communication Discretion LANGUAGES English Native 40 Spanish Beginner 10 MY CAREER 11 Months Administrative Support Intern at Public Service Internship (3 Months) Administrative Operations Project Assistant at University Project (8 Months) SUMMARY Early career administrative professional with a Bachelor of Arts in Public Administration and supervised experience supporting public service operations, university projects, and time sensitive office work. Managed correspondence, records, scheduling, meeting logistics , data entry, document preparation, proofreading, inquiry routing, and task tracking with steady attention to accuracy. Prepared briefing packets, agendas, correspondence drafts, reference materials, acknowledgment letters, meeting summaries, and routing notes for staff review. Maintained shared trackers, calendars, retention folders, and digital filing systems while handling sensitive information with discretion. Clear written and verbal communication supported courteous service for community members, campus stakeholders, colleagues, and supervisors. Comfortable using Microsoft Word, Excel, Outlook, shared calendars, and structured office workflows. Ready to contribute dependable administrative support within a professional legislative office . EDUCATION Bachelor's Degree in Public Administration Virginia Commonwealth University GPA: 4.0 2026 Richmond, VA Coursework: Public service administration, office management, legislative processes, professional communication TECHNICAL SKILLS Office Productivity: Microsoft Word, Microsoft Excel, Microsoft Outlook Document Management: Digital filing, retention folders, standardized file names Calendar Coordination: Shared calendars, appointment scheduling, room logistics Written Communication: Correspondence drafts, briefing packets, professional memos Records Administration: Accurate records, reference materials, supporting documents Request Tracking: Shared trackers, status categories, completion notes Data Entry: Contact details, request topics, validation fields Meeting Support: Meeting agendas, meeting summaries, meeting logistics Customer Service: Inquiry routing, phone support, email support Workflow Methods: Task lists, follow up, escalation guidance Proofreading: Administrative materials, acknowledgment letters, routing notes Public Administration: Public service, legislative workflows, constituent requests SKILLS Administrative support Correspondence Scheduling Meeting logistics Records management Data entry Document preparation Proofreading Inquiry routing Task tracking Microsoft Word Microsoft Excel Microsoft Outlook Professional communication Discretion EXPERIENCE Administrative Support Intern Public Service Internship June 2026 - September 2026 Richmond, VA Supported supervised public service administration through intake tracking, correspondence preparation, scheduling, records organization , inquiry routing, and follow up. Helped staff keep community requests, meeting materials, calendars, and administrative tasks accurate, accessible, and current during time sensitive office work. Recorded community requests in shared trackers, improving visibility into routing decisions and follow up status. Prepared briefing packets, agendas, correspondence drafts, and reference materials for staff review before community meetings. Coordinated appointment calendars and room logistics, keeping scheduling notes accurate after changes and confirmations. Organized digital records with standard file names and retention folders, improving retrieval of current documents. Routed phone and email inquiries using escalation guidance, providing courteous communication and accurate staff direction. Maintained weekly task lists with completion notes, helping supervisors verify outstanding administrative requests. Administrative Operations Project Assistant University Project September 2025 - May 2026 Richmond, VA Completed supervised administrative operations work for a public administration course, translating office concepts into practical workflows, request logs, correspondence, scheduling processes, filing structures, and team documentation. Presented recommendations that connected consistent records and task tracking with dependable service. Mapped a simulated legislative office workflow, connecting intake, correspondence , scheduling, records, and follow up steps. Built an Excel request log for 180 cases, improving completeness through validation fields and status categories. Drafted acknowledgment letters, meeting summaries, and routing notes, applying concise professional writing and proofreading standards. Tested a shared calendar process for five teammates, resolving conflicts and documenting decisions in organized notes. Created a digital filing structure for case materials, then evaluated retrieval accuracy through peer review. Presented workflow recommendations to faculty and classmates, linking documentation and discretion with reliable office service. PROJECTS Simulated Legislative Office Workflow 2026 Created a classroom workflow for intake, correspondence, scheduling, records, and follow up. Shared practical recommendations with classmates and faculty, building common ground around dependable office service and accurate information. LEADERSHIP & AWARDS Dean's List, 2025, recognized for strong academic performance and consistent coursework commitment. Public Service Student Achievement Award, 2026, honored for meaningful preparation for community focused administrative work. Faculty recognition followed a clear workflow presentation that connected documentation, discretion, and dependable service. CERTIFICATIONS Microsoft Learn, Microsoft 365 Fundamentals Learning Path 2026 Coursera, Writing Professional Email and Memos 2026 PROFESSIONAL AFFILIATIONS Campus Civic Engagement Council, Events Coordinator, 2025 to 2026, organized activities and supported shared campus priorities. Peer Success Program, Student Mentor, 2025 to 2026, provided approachable guidance and dependable follow up for fellow students. LANGUAGES English (Native) Spanish (Beginner) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST

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