Technical Customer Care Representative I Resume Brayden Horn Technical Customer Care Representative I (615) 555-1234 brayden.horn@example.com linkedin.com/in/braydenhorn Nashville, TN 37209 STRENGTHS Effective Communication Skillful communicator who handles customer conversations with empathy and clarity, leaving positive impressions. Problem Solving Approaches service challenges with a strategic mindset, keen to find solutions independently or collaboratively with support teams. Customer-Centric Focus Builds rapport effortlessly, understanding customer needs and fostering trust that results in long-term loyalty. Adaptability Thrives in dynamic environments, adjusting quickly to new tools, procedures, and customer requirements. Team Collaboration Works well within teams, sharing knowledge and supporting peers effectively to achieve common goals. SKILLS Technical Support Customer Service VoIP Troubleshooting Data Management Problem Solving Communication Team Collaboration CRM Systems Network Troubleshooting Time Management Service Documentation Troubleshooting Techniques Voice Services Video Conferencing Technological Aptitude Customer Engagement LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 3 Years Technical Support Specialist at Tech Solutions Inc. (1.5 Years) Customer Service Representative at Support Systems LLC (1.5 Years) SUMMARY Motivated technical customer care professional offers over two years in providing outstanding customer support within technology-driven environments. Proficient in troubleshooting VoIP and data systems and adept at resolving service disruptions that enhance customer satisfaction. Demonstrates a collaborative spirit and strong communication skills, actively working with teams to elevate overall service performance. Passionate about creating exceptional customer experiences while efficiently addressing inquiries and issues. Eager to contribute to MCI's mission of delivering superior technical support and problem resolution. EXPERIENCE Technical Support Specialist Tech Solutions Inc. January 2025 - Present Memphis, TN Support role focused on delivering comprehensive assistance for VoIP services, ensuring seamless customer interactions and resolutions. Collaborates across departments to tackle service issues and improve workflows, representing the company with professionalism. Resolved complex VoIP phone issues, confidently addressing customer inquiries and maintaining satisfaction levels. Managed data gateway malfunctions, prioritizing first-call resolutions and minimizing escalations through effective troubleshooting. Delivered prompt and courteous service during each interaction, engaging with customers across diverse backgrounds. Documented all communications promptly using multiple systems, ensuring easy reference and thorough follow-up. Worked closely with teammates to formulate best practices that strengthened service delivery and client relationships. Achieved consistently high customer satisfaction metrics, reflecting dedication to quality service and outcomes. Customer Service Representative Support Systems LLC June 2023 - December 2024 Chattanooga, TN Role involved aiding customers with general inquiries regarding internet services and handling troubleshooting as necessary. Recognized for significant contributions towards improving team-based initiatives. Guided customers through product offerings, effectively matching them with services that met their specific needs. Documented interactions in the CRM system to ensure accurate tracking and follow-through on solutions provided. Executed initial troubleshooting steps for basic concerns, referring more challenging cases to senior technicians. Actively participated in team initiatives aimed at enhancing response efficiency and overall customer experience. Acknowledged with Employee of the Month award for exemplifying standards of incident resolution and customer engagement. Added value to onboarding processes by developing informative training materials for incoming staff members. LEADERSHIP & AWARDS Dean's List, Tennessee Community College (2025) Customer Service Excellence Award, Tech Solutions Inc. (2025) EDUCATION Associate of Applied Science in Information Technology Tennessee Community College GPA: 3.8 2026 Nashville, TN Coursework: Networking, Database Management, Technical Support, Software Applications CERTIFICATIONS CompTIA A+ Certification 2026 ITIL Foundation Certification 2026 TECHNICAL SKILLS Help Desk Software: Zendesk, Freshdesk, ServiceNow VoIP Technologies: Cisco, Avaya, RingCentral Operating Systems: Windows, macOS, Linux Networking Tools: Wireshark, PingPlotter, traceroute Database Management: MySQL, SQL Server, Oracle Telecommunications Equipment: Routers, Switches, Gateways Communication Platforms: Microsoft Teams, Zoom, Slack Project Management Tools: JIRA, Asana, Trello Documentation Standards: Knowledge Base, SOPs, FAQs Cloud Computing Basics: AWS, Google Cloud, Azure SKILLS Technical Support Customer Service VoIP Troubleshooting Data Management Problem Solving Communication Team Collaboration CRM Systems Network Troubleshooting Time Management Service Documentation Troubleshooting Techniques Voice Services Video Conferencing Technological Aptitude Customer Engagement PROFESSIONAL AFFILIATIONS Member of Student Technical Association, Tennessee Community College Volunteer at Local Food Bank LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
File
Styles Download Buy Log In
Bootstrap
>JP 1 1
PDF Footer and Margins Setup
The margins are applied to the document, and the footer shows up in the preview and the PDF

Footer Font Settings

Are you applying for a specific job
so we can tailor your resume to it?
Are you applying for a specific job
so we can tailor your cover letter to it?
Type your details as text to generate a personalized resumeType your details as text to generate a personalized cover letter
Website link found! Ready to create resume from:
Skip this Step
Drag the into the box to verify you're human.
Drop here

My Resumes

Displaying {number_of_files} files (out of {total_of_all_files} total)
NameFile TypeLast Modified:Description:

Rename File

Filename already exists!

Delete Files

Warning: This action is irreversible. Once you click submit, the files will be permanently deleted.

Heading text
Upload From Computer Upload
Select From Existing
LinkedIn
Drag & Drop files anywhere in this tab, or

Uploaded Files

DeleteNameLast Updated Use This File
Select this to use the file for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

My Files

Resumes or cover letters you create will appear here. No files available yet.
DeleteNameLast Updated Use This File
Select this to use the file for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

Add LinkedIn Profile PDF

You can download your LinkedIn profile as a PDF by opening linkedin.com in a web browser, clicking your profile photo, selecting the “More” or “Resources” button, and choosing “Save to PDF.” You can then attach the PDF using the Upload From Computer tab.

Paste Your LinkedIn Profile Text

If you have copied the LinkedIn profile text, paste it below. See how to copy your profile from LinkedIn

   
Select this to use the LinkedIn profile text for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.
-->
Select this to use the LinkedIn profile text for generating your resume and cover letter. Only one source—uploaded file, selected file, or LinkedIn text—can be used.

Try these controls

<
>