Workday Product Operations Manager Resume Linh Fitzgerald Workday Product Operations Manager (303) 555-6174 linh.fitzgerald@example.com linkedin.com/example/linhfitzgerald Denver, CO 80206 STRENGTHS Product Ownership Turned competing HR and payroll needs into clear roadmaps, priorities, and decisions. Stakeholders gained confidence in delivery. Release Leadership Built practical readiness routines for testing, impact review, training, and approvals. Teams knew what changed and why. Security Governance Connected access reviews with privacy, segregation of duties, and audit evidence. Partners valued clear, risk aware decisions. Data Quality Used mapping, cleanup, validation, and reconciliation during conversion work. Reliable data became a shared team expectation. Team Development Mentored analysts through workload planning, feedback, and career conversations. Peers often brought difficult platform questions. SKILLS Workday HCM Core Workday Security EIB Studio APIs Core Connectors Advanced Reporting Product Ownership Roadmaps Backlogs HRIS Modernization Payroll Timekeeping Data Conversion Release Management LANGUAGES English Native 40 Spanish Intermediate 20 MY CAREER 0 Months SUMMARY Workday product and HR technology leader with 12 years of enterprise HRIS experience, including more than seven years directing platform operations, product roadmaps, and multidisciplinary teams. Leads Workday HCM Core, Security, EIB, Studio, APIs, Core Connectors, Advanced Reporting, data conversion, release management, SIT, UAT, and SaaS change governance. Translates HR, payroll, finance, audit, and timekeeping priorities into scalable capabilities with strong data quality, privacy, segregation of duties , and operational reliability. Guides analysts and technical specialists, manages vendors, prioritizes backlogs, and supports HRIS modernization through Agile product practices. Public sector and regulated enterprise experience supports clear governance, functional architecture, release readiness, training, adoption, and cross functional decisions that improve employee and manager experiences. EXPERIENCE Director, Workday Product Operations Summit Public Technology Authority January 2022 to Present Denver, Colorado Directs Workday HCM product vision, governance, roadmap, and operational performance for a 14,000 employee public service organization. Leads analysts, technical specialists, vendors, release readiness, security, integrations, reporting, testing, data governance, and executive decisions. Owned Workday HCM roadmap and governance for a 14,000 employee public service organization. Directed EIB, Studio, APIs, Core Connectors , and reporting specifications through functional architecture reviews. Led SIT, UAT, defect triage, approvals, and production readiness for quarterly initiatives. Established security reviews covering access controls , privacy, segregation of duties, and audit readiness . Converted HR, payroll, finance, and timekeeping needs into prioritized backlog decisions. Mentored analysts and technical specialists through workload planning, goals, feedback, and career support. Senior Manager, HRIS Product Management FrontRange Health Services May 2019 to December 2021 Aurora, Colorado Managed multi site Workday product operations across HR, payroll, timekeeping, reporting, security, and integrations. Balanced Agile delivery, vendor coordination, release impact analysis, service requests, adoption planning, and operational improvements for a complex healthcare enterprise. Managed Workday product operations across HR, payroll , timekeeping, security, and integrations . Prioritized Agile backlogs after translating stakeholder needs into testable acceptance criteria. Directed EIB, Studio, APIs, and reporting changes through release impact analysis . Led UAT, defect resolution, risk review, and production approvals for platform enhancements. Coordinated vendors, consultants, HR leaders, Finance, and IT Security on competing priorities . Created training plans, job aids , and support models that improved adoption across sites. Workday Product Manager Mountain West University System August 2017 to April 2019 Boulder, Colorado Owned Workday HCM backlog, roadmap, self service, and reporting services for a university system. Guided configuration, security, vendor case management, testing, release preparation, and stakeholder decisions across distributed administrative teams. Owned Workday HCM backlog, roadmap, self service, and reporting priorities for university operations. Evaluated configuration options and vendor features against stakeholder needs and delivery constraints. Applied HCM Core and Security decisions through documented functional design reviews. Managed SIT, UAT, test scripts , defects , approvals, and release readiness activities. Resolved competing priorities with HR, Finance, IT, vendors, and departmental leaders. Improved support consistency through service request workflows, documentation, and stakeholder training. Senior HRIS Analyst ClearPath Energy Cooperative June 2015 to July 2017 Fort Collins, Colorado Configured Workday HCM processes, security, reporting, and recurring HR operations for a regulated energy cooperative. Supported data conversion , EIB transactions, reconciliation, regression testing, UAT, and release preparation while advising business partners on practical solutions. Configured Workday HCM processes, security, reports, and recurring employee lifecycle transactions. Built EIB files and Advanced Reports for operational data delivery and reconciliation. Performed regression testing and UAT for configuration and integration changes. Validated converted data through mapping, cleanup, reconciliation, and documented issue resolution. Supported audit readiness through access reviews, evidence collection, and process documentation. Partnered with HR and payroll users to clarify requirements and improve service workflows. HRIS Analyst Prairie Ridge Services June 2014 to May 2015 Colorado Springs, Colorado Maintained enterprise HRIS data, security, reports, and employee lifecycle transactions. Supported requirements, functional specifications, test scripts, reconciliation, service requests, and documentation for reliable HR operations and user support. Maintained HRIS data, security, reports, and employee lifecycle transactions for HR operations. Prepared requirements, functional specifications, test scripts , and support documentation. Reconciled employee data and investigated transaction issues before payroll processing. Supported UAT and regression testing for recurring HRIS changes and fixes. Resolved service requests with clear documentation and timely stakeholder communication. Helped standardize operational workflows through repeatable validation and issue tracking. PROJECTS Workday Release Governance 2024 Created a repeatable release readiness approach covering feature evaluation, impact analysis, testing, security review, training, communications, and production approval. HRIS Data Conversion Program 2021 Led mapping, transformation, cleanup, validation, and reconciliation activities that improved confidence in enterprise HR, payroll, and timekeeping data. Workday Reporting Modernization 2019 Reorganized Advanced Reporting and dashboard priorities around manager self service, audit needs, operational visibility, and clearer business decisions. LEADERSHIP & AWARDS Workday Pro HCM Core recognition, 2024 Workday Pro Reporting recognition, 2023 Cross functional HR technology leadership recognition, 2022 EDUCATION Bachelor of Science in Business Information Systems Colorado State University GPA: 3.5 2014 Fort Collins, Colorado Coursework: Information systems, business analysis, database management, project management CERTIFICATIONS Workday Pro HCM Core 2024 Workday Pro Reporting 2023 Certified Scrum Product Owner 2022 TECHNICAL SKILLS Workday HCM: HCM Core, Workday Security, Business Processes Workday Integrations: EIB, Studio, Core Connectors Workday Development: APIs, REST APIs, Integration Specifications Reporting Tools: Advanced Reporting, Dashboards, Analytics Testing Methods: SIT, UAT, Regression Testing Data Management: Data Conversion, Data Mapping, Reconciliation Product Management: Roadmaps, Backlogs, Feature Evaluation Agile Delivery: Agile, Scrum, Acceptance Criteria Security Controls: Access Controls, Segregation of Duties, Privacy Release Operations: Release Management, Impact Analysis, Change Management HR Operations: HR, Payroll, Timekeeping Governance Practices: Data Governance, Audit Readiness, Risk Mitigation SKILLS Workday HCM Core Workday Security EIB Studio APIs Core Connectors Advanced Reporting Product Ownership Roadmaps Backlogs HRIS Modernization Payroll Timekeeping Data Conversion Release Management PROFESSIONAL AFFILIATIONS HR Technology Peer Mentoring Network, Mentor, 2021 to Present Regional HRIS Community Forum, Program Volunteer, 2020 to Present LANGUAGES English (Native) Spanish (Intermediate) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST
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