Client Services Manager, RPO Resume


Magdalena Miranda Client Services Manager, RPO 414-555-6729 magdalena.miranda@example.com linkedin.com/example/magdalenamiranda Milwaukee, WI 53202 STRENGTHS Client partnership Turns hiring priorities into clear account actions. Hiring leaders gained confidence when updates connected evidence with next steps. Recruiter coaching Uses one on ones and direct feedback to help recruiters improve. Team members often sought guidance on difficult searches. Operational clarity Creates practical workflows and validation checks. Small process changes made delivery more consistent across distributed recruiting teams. Recruiting analytics Connects ATS data with decisions on aging, productivity, sources, and satisfaction. Clear analysis helped stakeholders focus effort. Calm coordination Keeps recruiters, hiring leaders, and partners aligned during active searches. Careful follow up resolved issues before they spread. SKILLS RPO Talent Acquisition Client Services ATS Social Recruiting Recruiting Analytics P&L Management Budget Management Account Planning Recruitment Marketing Microsoft Office Team Coaching Passive Sourcing Pipeline Programs Hiring Strategy LANGUAGES English Native 40 Spanish Proficient 30 MY CAREER SUMMARY Client services and talent acquisition leader with eight years of experience delivering Recruitment Process Outsourcing programs, managing distributed recruiting teams, and building trusted relationships with HR executives and hiring leaders. Leads sourcing, screening, recruiting coordination, recruiter coaching, hiring strategy, client implementation, operational governance, and account execution. Uses Applicant Tracking System data and recruiting analytics to monitor time to fill, requisition aging, cost per hire, productivity, satisfaction, source effectiveness, budgets, and P&L performance. Builds practical account plans, supports quarterly and annual business reviews, and standardizes workflows for consistent delivery. Combines clear communication, Microsoft Office Suite proficiency, and thoughtful team development with a steady focus on client priorities. Brings disciplined recruiting operations and collaborative leadership that can help a new organization deliver reliable talent outcomes. EXPERIENCE Client Services Manager, RPO Elevate Workforce Solutions January 2022 - Present Milwaukee, WI Leads RPO client delivery, distributed recruiting teams, ATS reporting, client reviews, budgets, P&L management, and operating improvements. Partners with stakeholders on account execution, performance coaching, hiring strategy, and service consistency. Led RPO delivery for distributed teams, aligning recruiting activity with client hiring priorities. Built ATS reporting for time to fill, aging, productivity, satisfaction, and source effectiveness. Coached recruiters through one on ones, team meetings, feedback, and practical performance plans. Prepared client reviews with budget, expense, P&L, and delivery analysis for informed decisions. Standardized recruiting workflows, validation checks, and documentation, improving consistency across account operations. Reconciled partner inputs and resolved reporting discrepancies before stakeholder meetings and delivery reviews. Talent Acquisition Operations Manager, Recruiting Operations Northline Recruiting Partners July 2020 - December 2021 Chicago, IL Managed hybrid recruiting operations, passive sourcing, recruitment marketing, analytics, stakeholder reviews, and process governance. Connected recruiting teams with hiring leaders through clear reporting, practical campaigns, and consistent operating routines. Managed hybrid recruiting operations across virtual and on site recruiting teams. Expanded passive sourcing through recruitment marketing, outreach campaigns, events, and pipeline programs. Created analytics for requisition aging, recruiter productivity, candidate sources, and hiring outcomes. Coordinated stakeholder reviews, translating workforce priorities into practical recruiting actions and account plans. Improved operating consistency through documented workflows, validation checks, and shared recruiting practices. Reviewed exceptions with partners, resolving discrepancies before delivery updates and leadership discussions. Senior Corporate Recruiter, Talent Acquisition Lakeview Health Services September 2018 - June 2020 Evanston, IL Delivered full cycle corporate recruiting through ATS workflows, social sourcing, structured screening, and hiring leader intake. Supported talent delivery with organized coordination, candidate communication, source analysis, and dependable hiring processes. Delivered full cycle recruiting through ATS workflows, social sourcing, and structured screening. Built hiring leader intake routines that clarified role priorities, interview steps, and candidate needs. Used social media recruiting tools to reach passive candidates for difficult corporate searches. Coordinated interviews, candidate communication, feedback collection, and hiring decisions across stakeholder groups. Reviewed source and pipeline activity, helping recruiting partners focus effort on qualified candidates. Improved repeatability through documented recruiting steps, accurate records, and timely stakeholder updates. PROJECTS RPO Delivery Governance Program 2024 A recurring reporting issue exposed gaps across an active recruiting operation. Established shared checks for ATS metrics, client updates, budget inputs, and delivery reviews, giving stakeholders a clearer view of account performance. Recruitment Pipeline Campaign 2021 A difficult hiring segment needed fresh attention. Combined passive outreach, recruitment marketing, events, and pipeline tracking into a coordinated campaign that gave recruiters and hiring leaders a more reliable candidate flow. LEADERSHIP & AWARDS SHRM Certified Professional recognized for sustained contribution to human resources and talent acquisition practice. Client delivery leadership recognition for dependable RPO operations, stakeholder communication, and account governance. Team leadership recognition for coaching recruiters and sharing practical process improvements across recruiting operations. EDUCATION Bachelor's Degree in Human Resources Management University of Wisconsin Milwaukee GPA: 4.0 2018 Milwaukee, WI Coursework: Talent acquisition, organizational behavior, employment law, human resources analytics CERTIFICATIONS SHRM Certified Professional 2021 Microsoft Office Specialist 2022 TECHNICAL SKILLS Applicant Tracking Systems: ATS workflows, requisition tracking, candidate records Recruiting Analytics: Time to fill, requisition aging, source effectiveness Talent Acquisition: Sourcing, screening, recruiting coordination Recruitment Marketing: Passive outreach, campaigns, recruiting events Client Account Management: Account plans, client reviews, stakeholder engagement Financial Management: P&L reporting, budgets, expense tracking Microsoft Office Suite: Microsoft Excel, Microsoft Word, Microsoft PowerPoint Recruiter Management: One on ones, team meetings, performance coaching Process Improvement: Workflow standardization, validation checks, best practices Social Recruiting: Social media sourcing, candidate outreach, talent pipelines Recruiting Operations: Virtual teams, on site teams, delivery governance SKILLS RPO Talent Acquisition Client Services ATS Social Recruiting Recruiting Analytics P&L Management Budget Management Account Planning Recruitment Marketing Microsoft Office Team Coaching Passive Sourcing Pipeline Programs Hiring Strategy PROFESSIONAL AFFILIATIONS Society for Human Resource Management member, engaged in continuing human resources learning. Association of Talent Acquisition Professionals member, connected with recruiting operations and sourcing peers. LANGUAGES English (Native) Spanish (Proficient) ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. ADDITIONAL INFORMATION Work Status : Authorized to work in United States. No sponsorship required. REFERENCES AVAILABLE ON REQUEST