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7 Customer Experience Team Leader - Student Recruitment and Campus Services CV Templates with Example

By Ria · Last Updated On 20 October 2026
CV example — page 1

This guide shows you how to create a CV for a Customer Experience Team Leader - Student Recruitment and Campus Services role. You will learn how to present your service leadership clearly and organise evidence so recruiters can review it quickly.

A strong CV for this role links team leadership with reliable reception and contact centre service. It should also show how you coordinate rotas, support admissions follow-up and prepare colleagues for student recruitment events.

Compare the example in 7 layouts using the PNG image previews, then open a preferred version in the editor to customise it. The guidance covers readable sections, ATS keywords and evidence such as SLA monitoring, applicant tracking and multichannel enquiries.

What Makes a Great Customer Experience Team Leader - Student Recruitment and Campus Services CV in 2026

A clear CV makes team leadership, customer service and campus operations easy to find. Use concise bullets to show how you manage service channels, team cover and changing priorities.

Include relevant terms such as SLA monitoring, mandatory training, applicant tracking and follow-up from application to enrolment. Add figures only when they are accurate and supported by your experience.

Note: CV examples are for educational purposes only. Use only information that accurately reflects your experience and qualifications. References to real organisations do not imply affiliation or endorsement.

#1 Plain Two Column Format CV Example

The Plain Two Column Format uses two columns to help reviewers compare career history with supporting information.

 
CV example — page 1   CV example — page 2

CV Snapshot

  • Nine years in further education reception, front-of-house and student contact operations
  • Team leadership across reception and contact centre services
  • BA (Hons) Business and Management
  • Enhanced DBS check, 2025

Why This Format Works

  • Employment history and supporting sections sit in distinct columns for straightforward comparison.
  • Grouped qualifications and skills give reviewers a clear route to relevant details.
  • Separate content areas balance career progression with education and credentials.

Best For

  • Side-by-side section review
  • Quick access to supporting details
  • Career history with related information
  • Qualifications alongside employment history
  • CVs with varied content sections

CV Keywords

  • Customer service
  • Team leadership
  • 10-person reception and contact centre team across two campuses
  • Customer Experience
  • Contact centre operations
  • Rota planning
  • Absence cover
  • reviewing call volumes and queue times against SLAs
  • Team coaching
  • Admissions support
  • Applicant tracking
  • monitor applicants from application to interview and enrolment
  • data processing systems
  • Coordinated communications across calls, texts, email, letters and online channels
  • Problem-solving
See all keywords
 

#2 Simple One Column Format CV Example

The Simple One Column Format presents CV content in a single sequence, giving reviewers a familiar top-to-bottom route through each section.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • A single-column sequence lets reviewers follow career history from role to role.
  • Education and credentials follow the same path as employment history.
  • Section changes remain easy to follow without a second content column.

Best For

  • Top-to-bottom reading
  • Chronological career histories
  • A single continuous content sequence
  • Detailed role descriptions
  • Simple section navigation
 

#3 Clean Two Column Sidebar Format CV Example

The Clean Two Column Sidebar Format gives supporting details a distinct place beside the main CV content.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • The main content area can keep employment entries in a clear sequence.
  • Supporting sections have a separate place from detailed role history.
  • Two content areas help reviewers locate career and qualification details.

Best For

  • Separate supporting details
  • Chronological experience with sidebar content
  • Quick reference to qualifications
  • Distinct main and supporting sections
  • CVs with several content types
 

#4 Two Column Format CV Example

The Two Column Format arranges CV content across two columns, allowing reviewers to move between career details and related sections.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • Experience and education can be reviewed in separate areas of the page.
  • A two-column reading order brings related sections into view together.
  • Clear section separation helps reviewers return to key details.

Best For

  • Two-column section review
  • Experience beside supporting information
  • Quick movement between CV sections
  • Career details with related qualifications
  • CVs needing clear section separation
 
 

#5 Photo Header Two Column Format CV Example

The Photo Header Two Column Format places a photo in the header above two-column CV content, giving the page a distinct identity area.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • The header keeps the photo apart from the detailed CV sections.
  • Two-column organisation gives experience and supporting details separate areas.
  • Reviewers can follow career history while consulting related sections.

Best For

  • Photo in the CV header
  • Two-column content review
  • Distinct identity and content areas
  • Career history with supporting sections
  • A visual introduction before detailed content
 

#6 Coloured Two Column Format CV Example

The Coloured Two Column Format uses two columns to present career information and supporting sections in separate areas for easy reference.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • Employment details can remain together while supporting sections occupy another area.
  • Separate columns help reviewers find education and credentials alongside experience.
  • The reading order makes it easier to move between CV sections.

Best For

  • Separate career and supporting sections
  • Quick reference across two columns
  • Experience with related credentials
  • CVs with varied section content
  • Readers comparing different information areas
 

#7 Stylish Two Column Designer Format CV Example

The Stylish Two Column Designer Format uses a two-column layout to give career history and supporting information distinct reading areas.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • Career entries can be followed in sequence within their own content area.
  • Supporting details remain distinct from the fuller employment history.
  • The two-column arrangement gives reviewers another route to key sections.

Best For

  • Distinct career and supporting areas
  • Sequential employment history
  • Fast access to related details
  • Multiple sections in a two-column layout
  • Review across career and education
 
 

Why Build Your Customer Experience Team Leader - Student Recruitment and Campus Services CV with ResumeInMinutes

ResumeInMinutes helps you organise customer service experience, skills and education in a clear CV. Compare PNG image previews, then open an example in the editor to customise its content and layout.

  • Clear CV layouts
  • Readable section structure
  • Space for relevant keywords
  • Well-organised skills and experience
  • PNG image previews
  • CV customisation in the editor

Choose a format that makes your leadership and service experience easy to follow. Keep the focus on team coaching, campus cover, admissions support and student-facing service.

 

See Also

 

Frequently Asked Questions

Are these Customer Experience Team Leader - Student Recruitment and Campus Services CV templates ATS-friendly?

The examples use clear headings and sections that are easy to scan. Include relevant terms naturally, such as contact centre operations, rota planning, SLA monitoring, applicant tracking and mandatory training.

Are these separate CV examples or different layouts of one example?

This page shows one role-focused CV example in different layouts. Compare the PNG image previews, then open an example in the editor to customise it.

What should a Customer Experience Team Leader - Student Recruitment and Campus Services CV include?

Include a focused summary, relevant experience, education, skills and any relevant training or checks. Show evidence of leading customer-facing teams, coordinating service channels, maintaining cover and supporting applicants from application through enrolment.

Which CV layout works well for this role?

Choose a layout with clear headings and a simple order for experience, skills and education. This helps recruiters and applicant tracking systems find key details.

How can I show customer experience achievements on my CV?

Use concise bullet points to explain the task, your contribution and the result. Where you have reliable figures, include measures such as team size, service levels, enquiry volumes or event cover.

Should I include a photo on my CV?

For UK applications, a photo is usually not needed. Use the space for relevant experience, skills and evidence of your results instead.

ATS Score 100%

How we calculate this score

  • Keywords: 60% of the total. AI extracts keywords from your job description. If you do not provide one, a standard job description for the title matching your CV is used. This is not a match to a specific vacancy.
  • Text-based CV: 20%. The text CV assessed here receives 100 for this part.
  • CV quality: 20%. We start at 100 and subtract points for issues found by our CV checks, down to a minimum of zero.
  • Keyword coverage = round(100 × confirmed matches ÷ total keywords). Exact matches and supported equivalents verified by AI receive full credit; unsupported keywords receive none. Live text checks use the saved equivalents and do not request a new AI review. Without keywords, no overall ATS score is available.
  • Final score = 60% of keyword coverage + 20% of the text score + 20% of the quality score, rounded to a whole number. Without keywords, no overall ATS score is available.

What this score means

Our scores are estimates, not employer ratings. They may contain errors and do not guarantee accurate parsing, a ranking, an interview, or a job. Check your document against the employer’s requirements. You are responsible for relying on this score.

Terms and Conditions

Score weights: Keywords 60% · Text based CV 20% · CV quality 20%

Keyword coverage: 27 of 27 (100%) · CV quality: 100%

CV quality 100% · Weight 20% · Issues (0)

Details
  • ✓Name present: Amelia Bell
  • ✓Email format: amelia.bell@example.com
  • ✓Phone format: 07700 90XXXX
  • ✓Experience 1: Job title: Customer Experience Team Leader
  • ✓Experience 1: Company name: Calder Vale College
  • ✓Experience 1: Work location: Leeds, West Yorkshire
  • ✓Experience 1: Employment dates: Jun 2023 - Present
  • ✓Experience 1: Description or achievements: Present
  • ✓Experience 2: Job title: Customer Services Supervisor
  • ✓Experience 2: Company name: Merrow Learning Trust
  • ✓Experience 2: Work location: Bradford, West Yorkshire
  • ✓Experience 2: Employment dates: Jan 2021 - May 2023
  • ✓Experience 2: Description or achievements: Present
  • ✓Experience 3: Job title: Reception and Admissions Coordinator
  • ✓Experience 3: Company name: Oakmere Sixth Form Centre
  • ✓Experience 3: Work location: Huddersfield, West Yorkshire
  • ✓Experience 3: Employment dates: Sep 2018 - Dec 2020
  • ✓Experience 3: Description or achievements: Present
  • ✓Experience 4: Job title: Customer Service Assistant
  • ✓Experience 4: Company name: Westway Student Services Ltd
  • ✓Experience 4: Work location: Leeds, West Yorkshire
  • ✓Experience 4: Employment dates: Jun 2017 - Aug 2018
  • ✓Experience 4: Description or achievements: Present
  • ✓No placeholder fields
  • ✓No repeated achievement bullets
  • ✓No empty bullets

No issues found by the current checks.

Text Based CV 100% · Weight 20%

Parsed text
Amelia Bell
Customer Experience Team Leader
07700 90XXXX
ameliabell
Leeds, West Yorkshire, LS6 2QH
amelia.bell@example.com
STRENGTHS
Calm service leadership
During busy student contact periods, adjusted team priorities and helped colleagues keep enquiries moving without losing a welcoming manner.
Practical coaching
Short coaching sessions and a systems induction checklist helped colleagues gain confidence with enquiry logging and handovers.
Responsive coordination
Rebuilt campus cover around leave and sickness patterns, helping maintain agreed service levels through changing demand.
Clear communication
Coordinated applicant follow-up across phone, text, email, letters and online channels so students received consistent next steps.
Sound judgement
Used recurring enquiry themes and customer feedback to resolve service problems and make timely decisions during peak periods.
SUMMARY
Customer Experience Team Leader with nine years’ experience in further education reception, front-of-house services and student contact operations. Lead teams serving students, staff and visitors across multiple channels, balancing rota cover and service-level agreements with changing recruitment demands. Coordinate admissions follow-up from application through interview to enrolment, and coach colleagues in customer service, systems and consistent brand representation. Support open days and curriculum events, resolve service issues and hold an Enhanced DBS check with the right to work in the UK.
EXPERIENCE
Customer Experience Team Leader
Calder Vale College
Jun 2023 - Present
Leeds, West Yorkshire
Leads a 10-person reception and contact centre team across two campuses, coordinating calls, web chat, text, email, a shared dedicated inbox and online enquiries to provide a consistent first point of contact for students, staff and visitors.
Rebuilt the rota and cross-campus cover plan around annual leave and sickness patterns, maintaining agreed SLAs while accommodating occasional late shifts and busy recruitment periods.
Introduced short coaching sessions and a front-of-house systems induction checklist, improving colleague confidence with enquiry logging, handovers and consistent brand representation; coordinated mandatory training completion.
Worked with admissions campus team leaders to monitor applicants from application to interview and enrolment in data processing systems, resolving missing information and arranging follow-up by phone, text, email, letter and online contact.
Prepared colleagues for open days and curriculum-specific recruitment events, assigning reception coverage and adapting service plans for occasional weekend activity.
Used feedback and recurring enquiry themes to resolve service problems, make timely decisions and adjust team priorities during peak student contact periods, managing competing priorities and building positive relationships.
Customer Services Supervisor
Merrow Learning Trust
Jan 2021 - May 2023
Bradford, West Yorkshire
Supervised reception and contact centre coverage for a further education campus, guiding eight customer service assistants through daily enquiries from students, staff and visitors.
Maintained a live rota and absence cover arrangements, reviewing call volumes and queue times against SLAs to redirect staff when demand shifted.
Delivered mandatory training refreshers and practical coaching on front-of-house systems, enquiry records and telephone standards, helping new starters become confident in customer-facing work.
Partnered with admissions colleagues to track applicants through application, interview and enrolment stages, using data processing systems to identify stalled cases and prompt timely follow-up.
Coordinated communications across calls, texts, email, letters and online channels for open days and curriculum recruitment activities, keeping event information consistent.
Reception and Admissions Coordinator
Oakmere Sixth Form Centre
Sep 2018 - Dec 2020
Huddersfield, West Yorkshire
Coordinated front-of-house reception and admissions enquiries, directing students, staff and visitors to the right service while maintaining a welcoming and professional first impression.
Kept applicant records current in data processing systems and followed up application and interview actions by phone, text, email and letter to support progression towards enrolment.
Produced event-day information and staffed open days and curriculum-specific activities, answering prospective students' questions and referring complex enquiries to admissions teams.
Resolved routine service issues by checking records, clarifying next steps with colleagues and updating customers through the appropriate contact channel.
Customer Service Assistant
Westway Student Services Ltd
Jun 2017 - Aug 2018
Leeds, West Yorkshire
Delivered front-of-house and reception support for education and training clients, welcoming visitors and responding to telephone and email enquiries.
Logged requests accurately, routed complex cases to the appropriate team and followed up outstanding responses to support reliable customer service.
Learned core front-of-house systems and service procedures, contributing to orderly cover during busy enrolment periods and public events.
SKILLS
Customer service
Contact centre service
Team coaching
Problem-solving
Absence cover
Open day coordination
Reception operations
Training coordination
Student recruitment
Applicant tracking
Admissions support
Decision-making
Team leadership
SLA monitoring
Rota planning
LANGUAGES
English
Native
French
Beginner
MY CAREER
9.4Years
Customer Experience Team Leader at Calder Vale College (3.4 Years)
Customer Services Supervisor at Merrow Learning Trust (2.4 Years)
Reception and Admissions Coordinator at Oakmere Sixth Form Centre (2.3 Years)
Customer Service Assistant at Westway Student Services Ltd (1.2 Years)
LEADERSHIP, AWARDS & RECOGNITION
Recognised by the admissions team at Calder Vale College in 2025 for coordinating responsive reception cover during a high-volume enrolment period.
Peer mentor for new customer service colleagues at Merrow Learning Trust, 2022–2023.
EDUCATION
BA (Hons) Business and Management
Leeds Beckett University
2013
Leeds, UK
CERTIFICATIONS
Level 3 Certificate in Principles of Leadership and Management, City & Guilds
2021
Customer Service and Complaint Resolution, West Yorkshire College Professional Development
2019
Enhanced DBS check
2025
PROFESSIONAL SKILLS
Customer Service Operations: Reception management, Contact centre operations, Enquiry handling
Admissions Administration: Applicant records, Enrolment administration, Admissions enquiries
Communication Channels: Telephone systems, Email platforms, Web chat platforms
Office Software: Microsoft Word, Microsoft Excel, Microsoft Outlook
Service Data Tools: Call logging systems, Customer relationship management systems, Queue monitoring systems
Training and Scheduling Tools: Staff rota systems, Learning management systems, Front-of-house systems
PROFESSIONAL AFFILIATIONS
Member, Institute of Customer Service, engaging with professional guidance and development for customer experience practice.
Member, Association of Colleges, participating in its further education professional community.

Matched keywords (27)

  • Customer service
  • Team leadership
  • 10-person reception and contact centre team across two campusesOriginal keyword in JD: Reception and front-of-house operations
  • Customer Experience
  • Contact centre operations
  • Rota planning
  • Absence cover
  • reviewing call volumes and queue times against SLAsOriginal keyword in JD: Service-level agreement (SLA) monitoring
  • Team coaching
  • Admissions support
  • Applicant tracking
  • monitor applicants from application to interview and enrolmentOriginal keyword in JD: Student journey coordination
  • data processing systems
  • Coordinated communications across calls, texts, email, letters and online channelsOriginal keyword in JD: Multichannel customer communications
  • Problem-solving
  • make timely decisionsOriginal keyword in JD: Effective decision-making
  • managing competing priorities
  • building positive relationshipsOriginal keyword in JD: Relationship-building
  • coordinated mandatory training completionOriginal keyword in JD: Mandatory training coordination
  • front-of-house systems
  • brand representation
  • Student recruitment
  • Open day coordination
  • curriculum-specific recruitment eventsOriginal keyword in JD: Curriculum-specific events
  • cross-campus cover planOriginal keyword in JD: Multi-campus service coordination
  • Enhanced DBS check
  • the right to work in the UKOriginal keyword in JD: Eligibility to work in the UK

Missing keywords (0)

No missing keywords.

Disclaimer: All names, images, contact information, employment histories, achievements, security clearances, military credentials, and other qualifications shown in this content are fictional and used for illustrative purposes only. Any resemblance to actual persons, living or deceased, is purely coincidental.

CV and cover letter examples and recommendations in this article reflect general best practices and professional experience and are provided for guidance only. Results may vary based on role, industry, region, and hiring organisation.

Content Accuracy and Verification: To the fullest extent permitted by applicable law, we do not represent or warrant that CV or cover letter guidance, examples, recommendations, or related information are accurate, complete, current, error-free, or suitable for any particular purpose. You are responsible for independently reviewing and verifying the information before relying on it.

ATS and Cover Letter Scores: ATS scores are estimates calculated using our own formula, informed by publicly available guidance on CV formatting and keyword matching. They are not scores issued or endorsed by an ATS provider or employer. Cover letter scores are also our own assessments. Parsing, weighting, screening criteria, and results vary between systems, employers, job descriptions, and document formats. No score guarantees successful parsing, a particular ranking, an interview, or employment. Use scores as general guidance and independently check your documents against the employer’s requirements. To the fullest extent permitted by applicable law, we accept no liability for errors in scores or parsing, or losses arising from reliance on these assessments. Nothing in this notice excludes liability or limits consumer rights that cannot lawfully be excluded or limited.

Terms and Conditions
 
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