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7 Senior ServiceNow Solution Architect - AI and Workflow Automation CV Templates with Example

By Ria · Last Updated On 21 October 2026
CV example — page 1

This guide shows you how to create a clear, focused CV for a Senior ServiceNow Solution Architect - AI and Workflow Automation role. It explains how to present relevant evidence and compare professional formats for this specific position.

A strong CV makes platform architecture, ITSM delivery and AI workflow work easy to assess. Use concise evidence to show governance, integrations, employee service design and measurable service outcomes, and include relevant credentials and technical skills.

Explore the example presented in 7 layouts, compare the PNG image previews, and open a preferred example in the editor to customise it. The guidance also covers ATS readability, useful CV sections and role-specific terms such as ITSM Pro, Now Assist, Agentic AI, IntegrationHub, Flow Designer and ITIL v4.

What Makes a Great Senior ServiceNow Solution Architect - AI and Workflow Automation CV in 2026

A strong CV presents architecture decisions, platform governance and AI workflow delivery in a clear order. Focus each experience bullet on the work, your contribution and the service result.

Use relevant terms such as ITSM Pro, Now Assist, AI Agents, Virtual Agent, IntegrationHub and ITIL v4. Add figures only when you can support them.

Note: CV examples are for educational purposes only. Use only information that accurately reflects your experience and qualifications. References to real organisations do not imply affiliation or endorsement.

#1 Simple One Column Format CV Example

The single-column layout gives the CV one clear reading path, helping reviewers follow its sections in sequence.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • A single reading column lets reviewers follow experience and career progression in sequence.
  • Skills, education and credentials remain within the same clear document flow.
  • Full-width text gives detailed experience entries room to remain readable.

Best For

  • Chronological career histories
  • Detailed experience records
  • ATS-readable text layouts
  • Broad technical skills sections
  • CVs with several credentials

CV Keywords

  • 16 years designing and delivering ServiceNow solutions
  • enterprise ITSM architecture
  • Since April 2024, have implemented Now Assist, AI Agents and conversational AI
  • Direct architecture for a multi-system enterprise ITSM Pro environment, translating service operations needs into scalable platform patterns
  • ServiceNow ITSM Pro
  • Set platform scalability and performance standards through load reviews and upgrade-readiness checks, aligning release controls with platform lifecycle governance
  • upgrade planning
  • platform scalability and performance standards
  • platform guardrails
  • AI governance and risk
  • Now Assist
  • Agentic AI
  • AI Agents
  • conversational AI
  • Reworked Virtual Agent conversational journeys and intelligent routing for common employee requests
See all keywords
 

#2 Simple Two Column Format CV Example

Two body columns provide parallel reading areas, giving reviewers another way to navigate the CV's sections.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • Parallel body columns let reviewers move between sections without following one long text stream.
  • The two-column structure gives experience and supporting details distinct areas for review.
  • Separate reading areas can suit a CV with substantial skills and career information.

Best For

  • Parallel section navigation
  • CVs with substantial supporting details
  • Broad technical skills profiles
  • Experience records with varied responsibilities
  • Readers comparing several CV sections

#3 Plain One Column with Shaded Labels CV Example

A single-column body keeps the CV's sections in one sequence, which suits a direct, text-led reading style.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • The single-column flow presents career history in a straightforward reading order.
  • Experience entries stay together in one text path for easy chronological review.
  • Skills, education and credentials share the same simple section sequence.

Best For

  • Direct chronological histories
  • Text-led CVs
  • Experience with detailed entries
  • Skills and education in one sequence
  • Straightforward section navigation
 

#4 One Column Format with Photo Right CV Example

A photo sits to the right of the single-column CV text, adding a personal visual element beside the reading path.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • One text column keeps experience and skills in a familiar reading order.
  • The photo adds a personal visual element without dividing the CV text.
  • Chronological entries remain in one body sequence for reviewers to follow.

Best For

  • CVs that include a photo
  • Single-column reading preference
  • Chronological work histories
  • Experience with detailed descriptions
  • Personal visual presentation
 

#5 Clean Two Column Sidebar Format CV Example

The two-column body and sidebar create separate reading areas for reviewers navigating the CV's sections.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • Two body columns give career history and other sections separate reading areas.
  • The sidebar structure offers reviewers a second route through the CV's content.
  • Parallel sections can accommodate detailed experience alongside supporting information.

Best For

  • Sidebar-style section organisation
  • Parallel content areas
  • Detailed career histories
  • CVs with substantial supporting information
  • Readers who prefer grouped sections
 
 

#6 Two Column Format CV Example

The two-column body arranges CV content in parallel, offering reviewers a choice of routes between its sections.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • The paired columns create distinct areas for experience and supporting CV sections.
  • Reviewers can move between sections without reading one continuous column of text.
  • Parallel organisation can suit a CV with a wide range of career information.

Best For

  • Parallel section layouts
  • Career histories with varied roles
  • CVs covering several information areas
  • Readers who scan between sections
  • Broad professional profiles
 

#7 Photo Header Two Column Format CV Example

A photo in the header sits above the two-column body, pairing a personal visual element with parallel reading areas.

 
CV example — page 1   CV example — page 2

Why This Format Works

  • Two body columns give experience and supporting sections distinct places in the reading order.
  • The photo appears in the header, separate from the CV's two-column body.
  • Parallel areas suit documents with detailed career history and supporting information.

Best For

  • CVs with a photo header
  • Two-column body preference
  • Detailed career histories
  • CVs with several supporting sections
  • Readers who scan parallel areas
 
 
 

Why Build Your Senior ServiceNow Solution Architect - AI and Workflow Automation CV with ResumeInMinutes

ResumeInMinutes helps you organise ServiceNow architecture experience, technical skills and credentials in a clear CV. Compare PNG image previews, then open an example in the editor to customise its content and layout.

  • Professional CV layouts
  • Clear, readable section structure
  • Space for role-specific keywords
  • Organised skills and experience
  • PNG image previews
  • CV customisation in the editor

Choose a format that makes your architecture work easy to follow. Keep the focus on platform governance, AI controls, connected workflows and the outcomes you can support with evidence.

 

See Also

 

Frequently Asked Questions

Are these Senior ServiceNow Solution Architect - AI and Workflow Automation CV templates ATS-friendly?

The examples use readable headings and clear sections to support scanning. Include relevant terms naturally, such as ITSM Pro, Now Assist, AI Agents, Virtual Agent, IntegrationHub and platform governance.

Are these separate CV examples or different layouts of one example?

This page shows one role-focused CV example in different layouts. Compare the PNG image previews, then open an example in the editor to customise it.

What should a Senior ServiceNow Solution Architect - AI and Workflow Automation CV include?

Include a focused summary, relevant experience, technical skills, education and certifications. Show evidence of ServiceNow architecture, ITSM delivery, AI governance, workflow automation, integrations and platform lifecycle planning.

Which CV layout works well for this role?

Choose a format with clear headings and an easy-to-follow order for experience, skills and education. A simple structure helps recruiters and applicant tracking systems find key details.

How can I show ServiceNow architecture achievements on my CV?

Write concise bullet points that explain the platform need, the action you took and the result. Where available, use supported measures for service outcomes, workflow changes, platform performance or release improvements.

Should I include a photo on my CV?

For UK applications, a photo is usually not needed. Use the space for relevant experience, skills and measurable results instead.

ATS Score 99%

How we calculate this score

  • Keywords: 60% of the total. AI extracts keywords from your job description. If you do not provide one, a standard job description for the title matching your CV is used. This is not a match to a specific vacancy.
  • Text-based CV: 20%. The text CV assessed here receives 100 for this part.
  • CV quality: 20%. We start at 100 and subtract points for issues found by our CV checks, down to a minimum of zero.
  • Keyword coverage = round(100 × confirmed matches ÷ total keywords). Exact matches and supported equivalents verified by AI receive full credit; unsupported keywords receive none. Live text checks use the saved equivalents and do not request a new AI review. Without keywords, no overall ATS score is available.
  • Final score = 60% of keyword coverage + 20% of the text score + 20% of the quality score, rounded to a whole number. Without keywords, no overall ATS score is available.

What this score means

Our scores are estimates, not employer ratings. They may contain errors and do not guarantee accurate parsing, a ranking, an interview, or a job. Check your document against the employer’s requirements. You are responsible for relying on this score.

Terms and Conditions

Score weights: Keywords 60% · Text based CV 20% · CV quality 20%

Keyword coverage: 42 of 43 (98%) · CV quality: 100%

CV quality 100% · Weight 20% · Issues (0)

Details
  • ✓Name present: William Chowdhury
  • ✓Email format: william.chowdhury@example.com
  • ✓Phone format: 07700 90XXXX
  • ✓Experience 1: Job title: Senior ServiceNow Solution Architect
  • ✓Experience 1: Company name: Harbourlight Consulting
  • ✓Experience 1: Work location: Bristol, England
  • ✓Experience 1: Employment dates: Jan 2022 – Present
  • ✓Experience 1: Description or achievements: Present
  • ✓Experience 2: Job title: ServiceNow Platform Architect
  • ✓Experience 2: Company name: Cairnbridge Systems
  • ✓Experience 2: Work location: Cardiff, Wales
  • ✓Experience 2: Employment dates: May 2018 – Dec 2021
  • ✓Experience 2: Description or achievements: Present
  • ✓Experience 3: Job title: Senior ServiceNow Consultant
  • ✓Experience 3: Company name: Redfern Technology Group
  • ✓Experience 3: Work location: Leeds, England
  • ✓Experience 3: Employment dates: Aug 2014 – Apr 2018
  • ✓Experience 3: Description or achievements: Present
  • ✓Experience 4: Job title: ServiceNow Implementation Consultant
  • ✓Experience 4: Company name: Oakwell Digital Services
  • ✓Experience 4: Work location: Nottingham, England
  • ✓Experience 4: Employment dates: Jun 2011 – Jul 2014
  • ✓Experience 4: Description or achievements: Present
  • ✓Experience 5: Job title: ITSM Workflow Analyst
  • ✓Experience 5: Company name: Westridge Managed Services
  • ✓Experience 5: Work location: Bath, England
  • ✓Experience 5: Employment dates: Mar 2007 – May 2011
  • ✓Experience 5: Description or achievements: Present
  • ✓No placeholder fields
  • ✓No repeated achievement bullets
  • ✓No empty bullets

No issues found by the current checks.

Text Based CV 100% · Weight 20%

Parsed text
William Chowdhury
07700 90XXXX
william.chowdhury@example.com
williamchowdhury
Bristol, England, BS6 5TR
SUMMARY
Senior ServiceNow Solution Architect with 19 years in enterprise service management and 16 years designing and delivering ServiceNow solutions, specialising in enterprise ITSM architecture, platform governance and digital transformation. Since April 2024, have implemented Now Assist, AI Agents and conversational AI with approval controls, risk reviews and human escalation paths. Guide delivery teams, facilitate client workshops and translate operational needs into scalable platform designs aligned with ITIL v4. Connect complex systems and shape employee service experiences through platform integrations, automated workflows and modern service interfaces, with a focus on reliable service delivery and sustainable platform lifecycle management.
EXPERIENCE
Senior ServiceNow Solution Architect
Jan 2022 – Present
Harbourlight Consulting
Bristol, England
Direct architecture for a multi-system enterprise ITSM Pro environment, translating service operations needs into scalable platform patterns, documented guardrails and a staged upgrade roadmap.
Since Apr 2024, designed and implemented Now Assist capabilities, AI Agents and Agentic AI workflows, applying approval controls, risk reviews and human escalation paths to support safe service resolution.
Reworked Virtual Agent conversational journeys and intelligent routing for common employee requests, using service data and operational feedback to improve self-service outcomes and support autonomous resolution.
Delivered employee-facing experiences with Employee Center, Service Portal and UI Builder, shaping navigation and workspace interactions around distinct employee and fulfilment needs.
Connected ServiceNow with Azure DevOps, IAM and ITOM using IntegrationHub orchestration, custom Spokes, REST and SOAP APIs, and event-driven automation; established dependable monitoring and support handovers.
Facilitated client architecture workshops and guided delivery teams in applying ITIL v4 practices, technical standards and platform governance to large-scale digital transformation releases.
Used Performance Analytics to present service trends and operational bottlenecks, enabling stakeholders to prioritise workflow changes against measurable service outcomes.
Set platform scalability and performance standards through load reviews and upgrade-readiness checks, aligning release controls with platform lifecycle governance and reducing production change risk.
Established AI governance and risk controls for conversational AI and autonomous-resolution use cases, documenting data-access boundaries, human review triggers and escalation paths for service owners.
ServiceNow Platform Architect
May 2018 – Dec 2021
Cairnbridge Systems
Cardiff, Wales
Shaped a shared enterprise ITSM platform across several business units, defining reusable design patterns, access controls and lifecycle governance for service changes.
Built Flow Designer and App Engine solutions to replace fragmented request processes, documenting acceptance criteria and release controls for service owners.
Introduced Employee Center and refreshed Service Portal journeys, validating accessibility and usability with employee groups before phased release.
Integrated service workflows with Azure DevOps and identity management systems through REST APIs and IntegrationHub, improving traceability between requests, approvals and fulfilment.
Established upgrade planning and platform performance reviews, using Performance Analytics and release testing to surface risks before production changes.
Coached implementation teams on JavaScript, Business Rules, Client Scripts and ACLs, reinforcing maintainable scripting practices and ITIL v4 alignment.
Applied platform guardrails to shared-service changes, reviewing access models and release dependencies before deployment to maintain consistent governance across business units.
Senior ServiceNow Consultant
Aug 2014 – Apr 2018
Redfern Technology Group
Leeds, England
Designed enterprise ITSM implementations covering incident, problem, change and request processes, aligning configuration decisions with client service models and ITIL v4.
Developed Business Rules, Client Scripts and ACLs in JavaScript to address workflow requirements while keeping access and processing behaviour clear for support teams.
Delivered early Virtual Agent and Service Portal enhancements, mapping conversational request paths and testing routing outcomes with service desk users.
Used IntegrationHub and REST and SOAP APIs to connect ServiceNow with monitoring and identity systems, reducing manual hand-offs in operational workflows.
Ran requirements and solution workshops with client stakeholders, turning service objectives into configuration plans, implementation backlogs and demonstrable releases.
Prepared platform documentation and upgrade impact assessments so client teams could sustain the delivered services and manage future changes.
ServiceNow Implementation Consultant
Jun 2011 – Jul 2014
Oakwell Digital Services
Nottingham, England
Configured core ServiceNow ITSM processes for mid-sized organisations, converting service desk requirements into tested incident, change and request workflows.
Built and maintained JavaScript Business Rules and Client Scripts, using peer review and test scenarios to keep custom behaviour supportable.
Connected external ticketing and directory services through REST and SOAP integrations, documenting data mapping and exception handling for operational teams.
Supported implementation planning and client demonstrations, explaining configuration choices and capturing feedback for subsequent releases.
Created service reports and operational dashboards that helped managers review ticket volumes, response patterns and unresolved work.
ITSM Workflow Analyst
Mar 2007 – May 2011
Westridge Managed Services
Bath, England
Analysed service desk processes and translated incident, request and change requirements into workflow specifications for enterprise service management projects.
Supported the organisation's early ServiceNow deployments from 2010, validating records, testing process changes and preparing clear handover notes for administrators.
Produced operational reports and data-quality checks that helped service teams identify recurring support issues and improve case routing.
Worked with technical and service colleagues to document requirements, test changes and maintain consistent user guidance across service workflows.
LEADERSHIP, AWARDS & RECOGNITION
Recognised by a client programme sponsor in 2025 for clear architecture guidance and practical AI risk controls during a service transformation.
Mentored ServiceNow consultants in scripting standards, solution design and client workshop preparation.
Presented an internal case study on responsible adoption of Now Assist and AI Agents at a UK service management community event in 2025.
EDUCATION
BSc (Hons) Computing
2006
University of the West of England
Bristol, England
CERTIFICATIONS
ServiceNow Certified Technical Architect (CTA)
2021
ServiceNow Certified Application Developer (CAD)
2018
ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
2015
ServiceNow Certified System Administrator (CSA)
2012
ITIL 4 Foundation
2020
TECHNICAL SKILLS
ServiceNow Platforms: ServiceNow ITSM Pro, ServiceNow App Engine, ServiceNow Employee Center
ServiceNow Workflow Tools: Flow Designer, IntegrationHub, ServiceNow Virtual Agent
ServiceNow Analytics: Performance Analytics, ServiceNow Reports, ServiceNow Dashboards
ServiceNow Scripting: JavaScript, Business Rules, Client Scripts
ServiceNow Security: Access Control Lists (ACLs), ServiceNow User Criteria, ServiceNow Roles
ServiceNow AI: Now Assist, ServiceNow AI Agents, ServiceNow Agentic AI
ServiceNow Interfaces: Service Portal, UI Builder, ServiceNow Workspace
Integration Protocols: REST APIs, SOAP APIs, JSON
Identity and Access: Microsoft Entra ID, LDAP, SAML
DevOps and Monitoring: Azure DevOps, ServiceNow ITOM, Event Management
SKILLS
ServiceNow architecture
Enterprise ITSM
ITSM Pro
Platform governance
Upgrade planning
Now Assist
Agentic AI
AI Agents
Conversational AI
Virtual Agent
Intelligent routing
Employee Center
Service Portal
UI Builder
ITIL v4
PROFESSIONAL AFFILIATIONS
Professional member of BCS, The Chartered Institute for IT, participating in its professional community.
Member of the IT Service Management Forum UK, engaging with the service management professional community.

Matched keywords (42)

  • 16 years designing and delivering ServiceNow solutionsOriginal keyword in JD: 10+ years of substantial ServiceNow platform experience
  • enterprise ITSM architecture
  • Since April 2024, have implemented Now Assist, AI Agents and conversational AIOriginal keyword in JD: 2–3 years of practical Now Assist, AI Agents and conversational AI implementation
  • Direct architecture for a multi-system enterprise ITSM Pro environment, translating service operations needs into scalable platform patternsOriginal keyword in JD: ServiceNow platform architecture and technical direction
  • ServiceNow ITSM Pro
  • Set platform scalability and performance standards through load reviews and upgrade-readiness checks, aligning release controls with platform lifecycle governanceOriginal keyword in JD: Platform governance and lifecycle management
  • upgrade planning
  • platform scalability and performance standards
  • platform guardrails
  • AI governance and risk
  • Now Assist
  • Agentic AI
  • AI Agents
  • conversational AI
  • Reworked Virtual Agent conversational journeys and intelligent routing for common employee requestsOriginal keyword in JD: Virtual Agent workflows
  • autonomous resolution
  • intelligent routing
  • Employee Center
  • Service Portal
  • UI Builder
  • IntegrationHub orchestration
  • custom Spokes
  • REST APIs
  • SOAP APIs
  • event-driven automation
  • Connected ServiceNow with Azure DevOpsOriginal keyword in JD: Azure DevOps integration
  • Connected ServiceNow with Azure DevOps, IAM and ITOMOriginal keyword in JD: IAM integration
  • Connected ServiceNow with Azure DevOps, IAM and ITOMOriginal keyword in JD: ITOM integration
  • JavaScript
  • ServiceNow Scripting
  • Business Rules
  • Client Scripts
  • ACLsOriginal keyword in JD: Access Control Lists (ACLs)
  • Flow Designer
  • App Engine
  • Performance Analytics
  • enterprise ITSM implementations
  • guided delivery teams in applying ITIL v4 practices, technical standards and platform governanceOriginal keyword in JD: Delivery team guidance
  • client workshops
  • ITIL v4
  • Certified Application Developer (CAD)Original keyword in JD: Certified System Administrator (CSA) OR Certified Implementation Specialist - ITSM (CIS-ITSM) OR Certified Application Developer (CAD)
  • ServiceNow Certified Technical Architect (CTA)Original keyword in JD: Certified Technical Architect (CTA), preferred

Missing keywords (1)

  • Large-scale digital transformation programmes
Disclaimer: All names, images, contact information, employment histories, achievements, security clearances, military credentials, and other qualifications shown in this content are fictional and used for illustrative purposes only. Any resemblance to actual persons, living or deceased, is purely coincidental.

CV and cover letter examples and recommendations in this article reflect general best practices and professional experience and are provided for guidance only. Results may vary based on role, industry, region, and hiring organisation.

Content Accuracy and Verification: To the fullest extent permitted by applicable law, we do not represent or warrant that CV or cover letter guidance, examples, recommendations, or related information are accurate, complete, current, error-free, or suitable for any particular purpose. You are responsible for independently reviewing and verifying the information before relying on it.

ATS and Cover Letter Scores: ATS scores are estimates calculated using our own formula, informed by publicly available guidance on CV formatting and keyword matching. They are not scores issued or endorsed by an ATS provider or employer. Cover letter scores are also our own assessments. Parsing, weighting, screening criteria, and results vary between systems, employers, job descriptions, and document formats. No score guarantees successful parsing, a particular ranking, an interview, or employment. Use scores as general guidance and independently check your documents against the employer’s requirements. To the fullest extent permitted by applicable law, we accept no liability for errors in scores or parsing, or losses arising from reliance on these assessments. Nothing in this notice excludes liability or limits consumer rights that cannot lawfully be excluded or limited.

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