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7 Workforce Development Administrative Manager - Welfare-to-Work Programs Resume Templates with Example

By Ria · Last Updated On October 12, 2026
Resume Example Page 1

This guide shows you how to create a clear, focused Workforce Development Administrative Manager - Welfare-to-Work Programs resume. You will learn how to organize relevant evidence and choose a format that makes your experience easy to review.

Strong resumes for this role connect program leadership with daily operations. Show how you apply CFET and ABAWD guidance, oversee Public Service Trainee and Workfare activities, monitor providers, and use reports to support program decisions.

The example is presented in 7 layouts. Compare their section order and visual style, then use the guidance to highlight policy interpretation, service access, partner coordination, staff coaching, and measurable results.

What Makes a Great Workforce Development Administrative Manager - Welfare-to-Work Programs Resume in 2026

A strong resume makes program oversight easy to see. Use a focused summary, clear experience sections, and concise bullets that show leadership in compliance, service operations, contracts, and staff development.

Include relevant terms such as CalFresh Employment and Training (CFET), Able-Bodied Adult Without Dependents (ABAWD) requirements, Public Service Trainee, Workfare, and performance reporting. Support them with specific results, such as a 14-person team or monthly participation and placement reports.

The examples shown below are intentionally detailed to demonstrate a range of experiences, skills, accomplishments and relevant keywords. We prefer detailed resumes as they provide more context to the hiring managers and also help the ATS systems identify relevant qualifications and score your resume better for a match. But the length of a resume is an individual choice. If you want a one page resume, just keep the most relevant experience and information for the job. Note: Resume examples are for educational purposes only. Use only information that accurately reflects your experience and qualifications. References to real organizations do not imply affiliation or endorsement.

#1 Plain Two Column Format Resume Example

Plain Two Column Format places resume information in parallel areas, helping reviewers move between key sections while following the career timeline.

 
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Resume Snapshot

  • 13 years of experience in workforce development and Welfare-to-Work operations
  • Bachelor of Science in Sociology
  • Workforce Development Professional Certificate
  • Experience in compliance, service operations, contracts, reporting, and staff development

Why This Format Works

  • Parallel columns help reviewers scan skills alongside detailed experience and achievements.
  • Separate content areas make education and credentials easy to locate within the career history.
  • Clear section divisions support review of education, certification, and professional experience.

Best For

  • Side-by-side section scanning
  • Resumes with several content areas
  • Career records needing visible chronology
  • Quick review of education and credentials
  • Compact skills-and-experience navigation

Resume Keywords

  • Welfare-to-Work programs
  • Workforce Development
  • CalFresh Employment and Training
  • Program Compliance
  • public benefit employment services
  • Workforce Development Strategies
  • employment service models
  • Job Readiness
  • Employment Pathways
  • PST Programs
  • Workfare Programs
  • program integrity
  • participant engagement
  • work participation services
  • lobby and clerical operations
See all keywords
 

#2 Simple One Column Format Resume Example

Simple One Column Format gives resume content a direct top-to-bottom reading order, helping reviewers follow experience and achievements from section to section.

 
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Why This Format Works

  • One continuous column gives experience entries a clear top-to-bottom reading order for reviewers.
  • Consistent section flow helps reviewers follow career progression across multiple roles.
  • Full-width lines give achievement bullets room to explain results and context.

Best For

  • Single-path reading from top to bottom
  • Detailed experience entries needing full-width lines
  • Career histories with several roles
  • Straightforward section-by-section review
  • Printed resumes with a clear reading order
 

#3 Clean Two Column Sidebar Format Resume Example

Clean Two Column Sidebar Format places selected resume details beside the main content, helping reviewers find qualifications without losing the experience sequence.

 
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Why This Format Works

  • A distinct sidebar keeps skills and education easy to find beside career history.
  • Main-column experience entries give reviewers room to follow responsibilities and results over time.
  • Separated sections help distinguish program oversight, partner work, and staff leadership.

Best For

  • Skills and education beside work history
  • Fast access to qualifications during review
  • Experience records with a clear main area
  • Compact supporting details near career history
  • Two-part resume navigation
 

#4 Two Column Format Resume Example

Two Column Format arranges resume sections across two content areas, helping reviewers compare career history with supporting qualifications at a glance.

 
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Why This Format Works

  • Two content areas help reviewers compare career history with supporting qualifications at a glance.
  • Section boundaries make education and certification easier to distinguish from experience details.
  • Room across both columns supports clear scanning of skills and achievement bullets.

Best For

  • Parallel review of qualifications and experience
  • Resumes with distinct content groups
  • Quick movement between career details and skills
  • Education and credentials needing separate visibility
  • Section-based recruiter scanning
 
 

#5 Photo Header Two Column Format Resume Example

Photo Header Two Column Format separates the photo header from the two-column resume body, helping reviewers identify sections and scan experience and education.

 
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Why This Format Works

  • The photo header separates personal identification from the two-column organization of experience and education.
  • Distinct body areas help reviewers locate skills without breaking the experience sequence.
  • Two-column reading paths make career details easier to scan by section.

Best For

  • Applications where a headshot is expected
  • Two-column review with a photo-led header
  • Experience and education needing clear separation
  • Resumes with distinct supporting details
  • Section-by-section review across two content areas
 

#6 Colored Two Column Format Resume Example

Colored Two Column Format uses color to distinguish content areas, helping reviewers move between skills, career details, and education.

 
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Why This Format Works

  • Color accents distinguish sections, helping reviewers move between skills and career details.
  • Parallel areas keep education and credentials visible without crowding the experience record.
  • Section contrast supports clear shifts between achievements and supporting qualifications.

Best For

  • Color-guided movement between content areas
  • Parallel review of skills and career details
  • Sections that need visual contrast
  • Separate space for education and credentials
  • Resumes with several distinct content groups
 

#7 Stylish Two Column Designer Format Resume Example

Stylish Two Column Designer Format uses visual markers and two content areas to guide reviewers between qualifications and the longer career record.

 
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Why This Format Works

  • Square bullets give skills and experience points distinct visual markers across two columns.
  • The two-column structure keeps education and credentials distinct from the longer career record.
  • Consistent section markers help reviewers move between achievements and supporting qualifications.

Best For

  • Bullet-led scanning across two columns
  • Career histories with varied information types
  • Visual markers for separate resume sections
  • Quick navigation between qualifications and experience
  • Designed presentation with clear section breaks
 
 

Why Build Your Workforce Development Administrative Manager Resume with ResumeInMinutes

ResumeInMinutes helps you organize workforce program experience, policy knowledge, and operational results in a readable resume. Use clear headings and direct bullet points to make your experience easier for a recruiter and an applicant tracking system to scan.

  • Clear resume layouts
  • Readable section structure
  • Role-relevant keyword guidance
  • Organized skills and experience
  • Space for projects and certifications
  • Resume editing support

Use the format that best presents your experience with compliance, workforce pathways, provider monitoring, reporting, and staff coaching. Keep the details accurate and connect each bullet to a clear action or result.

 

See Also

 

Frequently Asked Questions

Are these Workforce Development Administrative Manager - Welfare-to-Work Programs resume templates ATS-friendly?

The examples use recognizable resume sections and readable headings. Use standard section names and include accurate role terms such as CFET, ABAWD requirements, Workfare, contract monitoring, and performance reporting.

Are these separate resumes or different layouts for one example?

This guide presents one resume example in different layouts. Each version changes the way resume information is arranged, not the candidate's work history.

What should a resume for this role include?

Include a focused summary, relevant experience, education, skills, and certifications. Show evidence of Welfare-to-Work operations, CFET and ABAWD compliance, PST or Workfare initiatives, provider oversight, reporting, and staff coaching where supported by your background.

How can I show compliance experience on this resume?

Name the rules or programs you worked with, such as CFET and ABAWD requirements, then describe how you applied guidance, reviewed records, or improved procedures. Keep each example accurate and specific.

Which resume style works well for this position?

A simple layout with clear headings and consistent dates is a practical choice. It helps readers find leadership scope, program responsibilities, and results without distracting from the content.

How can I make workforce program achievements clear?

Start each bullet with an action and add useful details, such as team size, number of service centers, reporting frequency, or a change in service delivery. Use numbers only when you can support them.

Should I include a photo on my resume?

For U.S. applications, a resume without a photo is usually the safer choice. Focus the space on relevant skills, experience, education, and results.

Can I customize these resume templates?

Yes. You can edit the resume text and choose a layout that presents your workforce program experience clearly. Tailor the summary, skills, and achievement bullets to the role while keeping all claims accurate.

ATS score 96%

How we calculate this score

  • Keywords: 60% of the total. AI extracts keywords from your job description. If you do not provide one, a standard job description for the title matching your resume is used. This is not a match to a specific vacancy.
  • Text-based resume: 20%. The text resume assessed here receives 100 for this part.
  • Resume quality: 20%. We start at 100 and subtract points for issues found by our resume checks, down to a minimum of zero.
  • Keyword coverage = 100 × (confirmed matches + 0.8 × possible matches) ÷ total keywords, rounded and capped at 100. Possible matches still need checking. Saved generation audits use their saved keyword percentage.
  • Final score = 60% of keyword coverage + 20% of the text score + 20% of the quality score, rounded to a whole number. Without keywords, no overall ATS score is available.

What this score means

Our scores are estimates, not employer ratings. They may contain errors and do not guarantee accurate parsing, a ranking, an interview, or a job. Check your document against the employer’s requirements. You are responsible for relying on this score.

Terms and Conditions

Score weights: Keywords 60% · Text based resume 20% · Resume quality 20%

Keywords: 34 matched + 5 possible of 41 (93%) · Resume quality: 100%

Resume quality 100% · Weight 20% · Issues (0)

Details
  • ✓Name present: Callie Roberts
  • ✓Email format: callie.roberts@email.com
  • ✓Phone format: (916) 555-0147
  • ✓Experience 1: Job title: Workforce Development Manager
  • ✓Experience 1: Company name: Central Valley Community Action
  • ✓Experience 1: Work location: Sacramento, CA
  • ✓Experience 1: Employment dates: Apr 2022 - Present
  • ✓Experience 1: Description or achievements: Present
  • ✓Experience 2: Job title: Workforce Program Manager
  • ✓Experience 2: Company name: Harborlight Workforce Collaborative
  • ✓Experience 2: Work location: Stockton, CA
  • ✓Experience 2: Employment dates: Jul 2018 - Mar 2022
  • ✓Experience 2: Description or achievements: Present
  • ✓Experience 3: Job title: Workforce Services Supervisor
  • ✓Experience 3: Company name: Northgate Family Services
  • ✓Experience 3: Work location: Modesto, CA
  • ✓Experience 3: Employment dates: Jan 2016 - Jun 2018
  • ✓Experience 3: Description or achievements: Present
  • ✓Experience 4: Job title: Workforce Program Coordinator
  • ✓Experience 4: Company name: Pathways Employment Network
  • ✓Experience 4: Work location: Fresno, CA
  • ✓Experience 4: Employment dates: Jul 2014 - Dec 2015
  • ✓Experience 4: Description or achievements: Present
  • ✓Experience 5: Job title: Employment Services Specialist
  • ✓Experience 5: Company name: Riverbend Community Services
  • ✓Experience 5: Work location: Visalia, CA
  • ✓Experience 5: Employment dates: Jun 2013 - Jun 2014
  • ✓Experience 5: Description or achievements: Present
  • ✓No placeholder fields
  • ✓No repeated achievement bullets
  • ✓No empty bullets

No issues found by the current checks.

Text Based Resume 100% · Weight 20%

Parsed text
Callie Roberts
Workforce Development Manager
(916) 555-0147
callie.roberts@email.com
linkedin.com/example/callieroberts
Sacramento, CA 95814
STRENGTHS
Policy into practice
Turned changing CFET and ABAWD guidance into desk procedures that helped teams make more consistent referrals.
Service access
Used daily queue reviews to adjust lobby coverage, keeping participant access steadier during peak enrollment.
Partner coordination
Worked with providers, labor representatives, and human resources partners to connect programs with local hiring needs.
Program oversight
Built monthly reporting from case and placement records, giving managers clearer information for operational decisions.
Staff coaching
Coached supervisors through policy reviews and performance cases, strengthening documentation and more consistent decisions.
SUMMARY
Workforce development leader with 13 years of experience guiding public benefit employment services, Welfare-to-Work operations, and community employment pathways. Apply a Bachelor of Science in Sociology and practical knowledge of CalFresh Employment and Training, ABAWD participation requirements, and state and federal compliance to build clear procedures from policy. Lead front-end service delivery, Public Service Trainee and Workfare initiatives, provider contracts, operational reporting, and staff development. Use performance information to inform timely decisions and coordinate service models with public agencies, community organizations, human resources teams, and labor partners. Keep program integrity, participant access, and equitable employment outcomes central to implementation, drawing on experience in budget coordination, vendor monitoring, pathway design, written briefings, and supervisor coaching.
EXPERIENCE
Workforce Development Manager
Central Valley Community Action
Apr 2022 - Present
Sacramento, CA
Lead a public-facing workforce portfolio that connects benefit-related employment services with trainee placements and regional partners. Direct frontline operations and staff support across employment services, while translating CFET and ABAWD requirements into consistent practices. Use participation and placement information to guide program oversight, and coordinate with human resources and providers to strengthen access and service delivery.
Directed a 14-person workforce unit serving public-benefit participants through employment services and trainee placements.
Reframed lobby triage and clerical coverage using daily queue reviews, stabilizing access during peak enrollment periods.
Translated updated CFET and ABAWD guidance into desk procedures, reducing inconsistent eligibility referrals across service teams.
Built monthly dashboards from case and placement records, giving managers timely views of participation and exits.
Negotiated host-agency commitments with human resources partners, expanding supervised Public Service Trainee placements.
Introduced contract-monitoring calendars and vendor visit templates, clarifying follow-up across workforce providers.
Coached supervisors through policy reviews and performance cases, improving documentation quality and consistent staff decisions.
Applied Workforce Development Strategies to CFET and ABAWD services, aligning participant engagement with work participation requirements.
Reviewed laws, regulations, and policy letters, translating requirements into accessible guidance for equitable service delivery.
Managed workflow and customer experience through lobby and clerical operations, using queue reviews to balance service access.
Led cross-agency workforce planning with community partnerships and labor partner coordination to develop employment pathways.
Supported contract planning and provider monitoring with compliance reviews, vendor visits, and documented follow-up.
Used program evaluation and data-informed decision-making to guide operational planning and monthly service adjustments.
Prepared plans, proposals, memos, and presentations to communicate program priorities, compliance findings, and budget needs.
Coordinated staff recruitment and selection, then delivered staff coaching and training to strengthen consistent service practices.
Workforce Program Manager
Harborlight Workforce Collaborative
Jul 2018 - Mar 2022
Stockton, CA
Managed a multi-site employment portfolio for adults receiving public assistance, linking provider services with local hiring opportunities. Coordinated program planning, contract decisions, and partner relationships across community organizations and labor representatives. Used policy reviews, participant feedback, and budget forecasts to maintain compliant services and shape employment pathways responsive to local needs.
Coordinated countywide employment pathways with community providers and labor representatives, connecting training options to local hiring needs.
Redesigned Workfare orientation materials with participant feedback, making required activities easier to understand and complete.
Reviewed CFET case samples against state rules, identifying documentation gaps before quarterly compliance reviews.
Compared vendor proposals against service criteria, supporting selections that broadened job-readiness and placement capacity.
Presented quarterly budget forecasts with contract leads, aligning planned spending with enrollment and placement trends.
Established staff coaching sessions on policy letters, strengthening consistent interpretation across three service centers.
Applied employment service models to Welfare-to-Work programs, coordinating participant engagement and job readiness across provider sites.
Reviewed policy implementation with agency partners, improving consistent delivery of work participation services for single-adult participants.
Monitored workforce contracts through provider visits and contract compliance review, resolving documented service delivery gaps.
Evaluated provider performance data to inform operational planning, contract decisions, and employment pathway adjustments.
Coordinated labor partners and community organizations to connect training services with local employment opportunities.
Prepared proposals, memos, and presentations summarizing compliance findings, budget forecasts, and program recommendations.
Workforce Services Supervisor
Northgate Family Services
Jan 2016 - Jun 2018
Modesto, CA
Directed daily employment services across two centers operating alongside family support programs. Balanced staffing, participant appointments, and reception demand while strengthening coordination between frontline teams. Guided file reviews, provider payment checks, and supervisor development to support reliable service access, program compliance, and staff accountability.
Supervised 11 employment specialists across two service centers, balancing participant appointments with lobby and casework demand.
Introduced morning huddles and queue logs, reducing missed handoffs between reception, eligibility, and employment staff.
Audited work participation files against program rules, preparing clean evidence for state monitoring visits.
Piloted job-readiness workshops with local employers, giving single-adult participants clearer routes to interviews.
Reconciled provider invoices with service records, resolving discrepancies before contract payments moved forward.
Mentored new supervisors on coaching plans and policy updates, improving follow-through on staff performance concerns.
Coordinated staffing and workflow management to maintain customer experience across reception, eligibility, and employment services.
Used provider and case review findings to guide operational planning and equitable service delivery improvements.
Applied performance management practices through coaching plans, policy guidance, and documented follow-up with supervisors.
Supported workforce contract compliance by reconciling invoices and service records before authorizing provider payments.
Workforce Program Coordinator
Pathways Employment Network
Jul 2014 - Dec 2015
Fresno, CA
Coordinated participant services, provider activity, and program records for a community-based employment initiative. Kept operational information accessible to frontline staff and program leads through reporting, policy materials, and budget tracking. Connected job seekers with community providers and employers, supporting timely referrals and consistent program administration.
Maintained employment plans for public-benefit participants, aligning job search activities with documented eligibility conditions.
Scheduled orientations and referrals with community providers, reducing delays between intake and first workforce appointment.
Compiled monthly placement and participation reports from case records, flagging incomplete entries for correction.
Drafted participant notices and staff guides from policy bulletins, making requirements easier to apply consistently.
Tracked training and supportive-service invoices against grant budgets, helping program leads forecast available funds.
Organized employer hiring events with neighborhood partners, connecting job seekers to interviews and entry-level openings.
Supported staff recruitment and selection by coordinating interview schedules and preparing candidate materials for managers.
Prepared operational plans and presentations using participation reports to inform service and budget discussions.
Employment Services Specialist
Riverbend Community Services
Jun 2013 - Jun 2014
Visalia, CA
Delivered participant-facing employment support for public-benefit recipients pursuing job readiness and employment. Coordinated referrals, explained work activity requirements, and documented progress for supervisors and eligibility colleagues. Connected participants with training, employers, and community resources to support access to employment services and timely follow-up.
Delivered job-readiness appointments for benefit recipients, documenting goals and follow-up steps in case files.
Explained work activity rules in plain language, helping participants complete referrals and required orientation steps.
Matched participants to short-term training and employer openings, widening access to realistic entry-level options.
Prepared attendance and placement summaries for supervisors, supporting accurate monthly program reports.
Coordinated with eligibility staff on case changes, preventing avoidable gaps in employment service referrals.
Updated resource directories with provider contacts and class schedules, improving the usefulness of participant handouts.
Supported participant engagement through clear service explanations, timely referrals, and documented follow-up steps.
Applied equitable service delivery practices by connecting participants with accessible training and employment resources.
SKILLS
Workfare Programs
Welfare-to-Work
Workforce Development
Performance Reporting
Employment Pathways
ABAWD Requirements
Program Compliance
Budget Coordination
Policy Interpretation
Contract Monitoring
Provider Selection
Staff Coaching
Job Readiness
PST Programs
CFET
LANGUAGES
English
Native
Spanish
Intermediate
MY CAREER
13Years
Workforce Development Manager at Central Valley Community Action (4.5 Years)
Workforce Program Manager at Harborlight Workforce Collaborative (3.7 Years)
Workforce Services Supervisor at Northgate Family Services (2.4 Years)
Workforce Program Coordinator at Pathways Employment Network (1.4 Years)
Employment Services Specialist at Riverbend Community Services (1 Years)
PROJECTS
Workforce Program Performance Dashboard
2024
Built monthly views of participant participation, placements, and exits from case and placement records, giving managers accessible information for program oversight and operational decisions.
Public Service Trainee Host Agency Network
2023
Coordinated with human resources partners to secure host agency commitments and expand supervised trainee placements, connecting participants with structured public service experience.
LEADERSHIP & AWARDS
Community Workforce Partnership Recognition, for coordinating employment pathways with regional providers and labor representatives.
Staff Development Recognition, for coaching supervisors on policy interpretation and performance documentation.
EDUCATION
Bachelor of Science
California State University, Fresno
GPA: 3.8
2013
Fresno, CA
Coursework: Social services, public policy, sociology, community development
CERTIFICATIONS
Workforce Development Professional Certificate, California Workforce Association
2019
Certified Workforce Development Professional (CWDP)
2021
TECHNICAL SKILLS
Office Productivity: Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Data Reporting: Microsoft Power BI, Tableau, Microsoft Access
Database Tools: Microsoft SQL Server, PostgreSQL, MySQL
Case Management Systems: Salesforce, Microsoft Dynamics 365, Apricot
Document Management: SharePoint, Google Drive, DocuSign
Collaboration Platforms: Microsoft Teams, Zoom, Slack
Survey Tools: Qualtrics, SurveyMonkey, Microsoft Forms
Scheduling Tools: Microsoft Outlook, Google Calendar, Calendly
Mapping Platforms: ArcGIS, QGIS, Google Maps
Web Technologies: HTML, CSS, JavaScript
PROFESSIONAL AFFILIATIONS
Member, California Workforce Association, professional community for workforce development practitioners.
Member, National Association of Workforce Development Professionals, connecting with peers in employment services.
ADDITIONAL INFORMATION
Work Status
: Authorized to work in United States. No sponsorship required.

Matched keywords (34)

  • Welfare-to-Work programs
  • Workforce Development
  • CalFresh Employment and TrainingOriginal keyword in JD: CalFresh Employment and Training (CFET)
  • Program Compliance
  • public benefit employment services
  • Workforce Development Strategies
  • employment service models
  • Job Readiness
  • Employment Pathways
  • PST ProgramsOriginal keyword in JD: Public Service Trainee (PST) Programs
  • Workfare Programs
  • program integrity
  • participant engagement
  • work participation services
  • lobby and clerical operations
  • workflow management
  • customer experience
  • equitable service delivery
  • Coordinated with human resources partners to secure host agency commitments and expand supervised trainee placementsOriginal keyword in JD: Host Agency Recruitment
  • cross-agency workforce planning
  • community partnerships
  • labor partner coordination
  • Provider Selection
  • provider monitoring
  • contract compliance review
  • Built monthly views of participant participation, placements, and exits from case and placement recordsOriginal keyword in JD: Program Reporting and Analysis
  • operational planning
  • program evaluation
  • data-informed decision-making
  • staff recruitment and selection
  • staff coaching and training
  • performance management
  • plans, proposals, memos, and presentations
  • Bachelor of ScienceOriginal keyword in JD: Bachelor’s Degree

Missing keywords (2)

  • Staff Leadership
  • Budget Planning

Possible matches (5)

  • Able-Bodied Adults Without Dependents (ABAWD) Requirements80% credit: 1.95 percentage points of 2.44 possible.
  • Policy Interpretation and Implementation80% credit: 1.95 percentage points of 2.44 possible.
  • Laws, Regulations, and Policy Review80% credit: 1.95 percentage points of 2.44 possible.
  • Human Resources Coordination80% credit: 1.95 percentage points of 2.44 possible.
  • Contract Planning and Support80% credit: 1.95 percentage points of 2.44 possible.
Disclaimer: All names, images, contact information, employment histories, achievements, security clearances, military credentials, and other qualifications shown in this content are fictional and used for illustrative purposes only. Any resemblance to actual persons, living or deceased, is purely coincidental.

Resume and cover-letter examples and recommendations in this article reflect general best practices and professional experience and are provided for guidance only. Results may vary based on role, industry, region, and hiring organization.

Content Accuracy and Verification: To the fullest extent permitted by applicable law, we do not represent or warrant that resume or cover-letter guidance, examples, recommendations, or related information are accurate, complete, current, error-free, or suitable for any particular purpose. You are responsible for independently reviewing and verifying the information before relying on it.

ATS and Cover-Letter Scores: ATS scores are estimates calculated using our own formula, informed by publicly available guidance on resume formatting and keyword matching. They are not scores issued or endorsed by an ATS provider or employer. Cover-letter scores are also our own assessments. Parsing, weighting, screening criteria, and results vary between systems, employers, job descriptions, and document formats. No score guarantees successful parsing, a particular ranking, an interview, or employment. Use scores as general guidance and independently check your documents against the employer’s requirements. To the fullest extent permitted by applicable law, we accept no liability for errors in scores or parsing, or losses arising from reliance on these assessments. Nothing in this notice excludes liability or limits consumer rights that cannot lawfully be excluded or limited.

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