Top 10 Solutions Architect CV Examples

Leo Harrison
07700 90XXXX
leo.harrison@example.com
leoharrison
Birmingham, West Midlands, B1 1AA
SUMMARY
Lead Solution Architect with 18 years of experience guiding live-service hosting transitions, application migrations and cloud migration programmes across complex enterprise estates. Lead architects and technical teams from service discovery and migration planning through testing, cutover, rollback and early-life support, applying AWS and managed hosting patterns to delivery constraints. Translate discovery evidence into executable plans, coordinate dependencies and restore connectivity across network and hosting boundaries. Work across mixed legacy estates and regulated, public-sector and business-critical services, bringing application, infrastructure, database, middleware and network specialists together to protect service continuity. Provide architectural governance, make pragmatic risk decisions and coach teams through high-volume, wave-based migrations. Eligible to obtain SC clearance, with experience coordinating service owners, technical SMEs and senior stakeholders across multi-supplier delivery.
EXPERIENCE
Lead Solution Architect
Apr 2022 – Present
Redfern Digital
Birmingham, West Midlands
Direct architecture across a live-service migration portfolio, guiding Solution Architects in a delivery squad from discovery through migration planning, testing, cutover and early-life support.
Translate discovery outputs into executable plans for Migration Engineers and Infrastructure Engineers, assuring AWS patterns, managed hosting choices, connectivity, dependencies, technical risks and rollback considerations before delivery.
Maintain a programme-level map of upstream and downstream dependencies, service integrations, shared infrastructure, network routes and sequencing constraints across multiple PODs and Wave Squads.
Lead architecture reviews for high-risk services, recording decisions, actions, risks, assumptions and exceptions while resolving cross-domain issues with application, platform, database, network, security and hosting specialists.
Coach Solution Architects and challenge migration assumptions with service owners, technical SMEs and senior programme stakeholders, improving consistency of technical analysis and cutover readiness.
Coordinate production cutovers for business-critical services, aligning monitoring, access, resilience, testing, service continuity and rollback controls with delivery teams where downtime risk is material.
Principal Solution Architect
Jan 2019 – Mar 2022
Alderwick Technology
Nottingham, Nottinghamshire
Led architecture for a regulated enterprise estate moving live applications from legacy hosting into AWS and managed hosting, using virtual-machine-led rehosting or relocation where refactoring was not appropriate.
Assessed Java, .NET, Oracle, WebLogic, IIS and Windows/Linux services alongside AIX, Solaris, COBOL, GEN and mainframe dependencies, engaging specialist engineers to validate practical migration paths.
Reworked service connectivity across firewalls, networks and hosting boundaries, documenting integration points and sequencing requirements to prevent upstream and downstream disruption.
Guided architects and engineering teams through repeatable migration patterns, technical governance and multi-supplier controls, resolving difficult service-specific issues under programme deadlines.
Coordinated test evidence, operational readiness, security access, monitoring and resilience checks for production cutovers, agreeing rollback triggers with service owners before release.
Lead Technical Architect
Jul 2015 – Dec 2018
Meridian Cloud Partners
Leicester, Leicestershire
Shaped migration plans for a high-volume hosting transition, breaking discovery findings into service waves and coordinating dependencies across parallel technical teams.
Reviewed application, database, middleware, infrastructure and network designs, clarifying hosting requirements and integration risks for delivery teams and managed hosting specialists.
Established architecture review practices that surfaced assumptions, technical exceptions and unresolved risks early, helping programme leads sequence work around shared infrastructure constraints.
Supported test planning and controlled production cutovers for critical services, validating monitoring, continuity arrangements and rollback options with operational teams.
Solution Architect
Jan 2012 – Jun 2015
Northlake Systems
Bristol, Bristol
Produced service migration designs for a mixed enterprise estate, using discovery workshops and technical evidence to document application dependencies, infrastructure needs and target hosting arrangements.
Worked with network, database, security and application specialists to trace service integrations and plan connectivity across firewalls and hosting boundaries.
Prepared migration runbooks and test scenarios for engineering teams, covering access, resilience, monitoring and service continuity before scheduled releases.
Supported cutover rehearsals and post-migration checks, recording defects and coordinating pragmatic fixes with service owners and technical SMEs.
Infrastructure and Applications Architect
Jun 2008 – Dec 2011
Greybridge Consulting
Coventry, West Midlands
Mapped application and infrastructure relationships across client estates, bringing system owners and technical specialists together to clarify service dependencies and operational constraints.
Documented network, database and middleware requirements for hosting changes, giving delivery teams a clearer basis for connectivity planning and release sequencing.
Contributed to testing and change-readiness reviews for business-critical services, tracking access, monitoring and rollback actions through to operational handover.
LEADERSHIP, AWARDS & RECOGNITION
Mentored Solution Architects through migration design reviews and practical coaching on dependency analysis, technical documentation and cutover readiness.
Recognised by a programme delivery board for clear technical coordination during a complex production migration with continuity risks.
EDUCATION
BSc (Hons) Computing and Information Systems
2006
University of Portsmouth
Portsmouth, UK
CERTIFICATIONS
AWS Certified Solutions Architect – Professional
2021
TOGAF 9 Certified
2018
ITIL 4 Foundation
2020
TECHNICAL SKILLS
Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform
Operating Systems: Windows Server, Linux, Red Hat Enterprise Linux
Legacy Operating Systems: AIX, Solaris, z/OS
Programming Languages: Java, C#, COBOL
Application Platforms: WebLogic, IIS, Apache Tomcat
Databases: Oracle Database, Microsoft SQL Server, PostgreSQL
Networking: TCP/IP, DNS, DHCP
Network Security: IPsec, TLS, SSH
Virtualisation: VMware vSphere, Microsoft Hyper-V, KVM
Cloud Infrastructure: Amazon EC2, Amazon VPC, Amazon EBS
Monitoring Platforms: Amazon CloudWatch, Nagios, Microsoft System Center
Web Technologies: HTTP, HTTPS, REST
SKILLS
Solution architecture
AWS migration
Managed hosting
Legacy migration
Service discovery
Migration planning
Dependency management
Architectural governance
Technical controls
Service integration
Network connectivity
Migration testing
Cutover and rollback
Operational readiness
Stakeholder engagement
PROFESSIONAL AFFILIATIONS
Member, British Computer Society (BCS), contributing to professional development and peer exchange in computing and information systems.
Member, Association for Project Management (APM), engaging with the professional community on programme and delivery practice.
ADDITIONAL INFORMATION
Eligible to obtain SC security clearance.

Ethan Chowdhury
07700 90XXXX
ethan.chowdhury@example.com
ethanchowdhury
Bristol, BS1 4DJ
SUMMARY
Solution Architect and .NET engineer with 16 years of experience delivering Microsoft Azure solutions, grounded in hands-on C# software engineering. Translate product and business goals into practical designs for cloud services, customer APIs, commercial platforms and data. Set out decisions through architecture records, integration diagrams and clear non-functional requirements, helping engineering teams deliver secure, reliable services. Partner with product, data and security colleagues to address resilience, UK GDPR and audit needs, and explain technical trade-offs to senior and non-technical stakeholders. Guide build, buy and SaaS assessments, mentor engineers through design reviews, and evaluate Azure OpenAI use with attention to data handling, human oversight and compliance.
EXPERIENCE
Principal Solution Architect
Jan 2022 – Present
Meridian Civic Systems
Bristol, United Kingdom
Set architecture direction for a portfolio of Azure-enabled customer and operational products, turning product plans into deliverable designs with engineering, data, security and product stakeholders.
Produced ADRs, high-level and detailed designs, integration and data-flow diagrams, and NFRs to clarify service boundaries, dependencies, availability targets and implementation choices.
Designed cloud-native services using App Service, Azure Functions, Container Apps and AKS, selecting deployment patterns to suit workload demands and operational support.
Established API standards through Azure API Management, defining secure REST conventions and customer integration patterns; used Service Bus, Event Grid and Logic Apps for asynchronous and event-driven messaging.
Shaped commercial-system integrations covering CRM, contracting, payments, subscriptions, entitlements and renewals, aligning service interfaces with customer and finance workflows.
Developed data architecture using Data Factory, Azure Data Lake and Microsoft Fabric, with Synapse where appropriate, to support BI, reporting, AI use cases and clearer stakeholder access to operational information.
Embedded Entra ID, zero trust, secrets management and network security into solution designs, while documenting resilience, disaster recovery, UK GDPR and audit controls for regulated data flows.
Compared build, buy and SaaS options using cost, delivery risk and time-to-value considerations, enabling product leaders to make evidence-based platform decisions.
Introduced reusable Bicep and Terraform patterns alongside Azure DevOps and GitHub CI/CD pipelines, strengthening infrastructure as code (IaC) practices and release consistency.
Applied the Azure Well-Architected Framework in design reviews, coaching engineers through trade-offs in reliability, security, performance and cost.
From 2024, assessed Azure OpenAI opportunities through bounded prototypes, reviewing data handling, human oversight, ethical considerations and compliance controls before recommending any production use.
Lead Cloud Architect
Apr 2018 – Dec 2021
Bracken Cloud Services
Manchester, United Kingdom
Guided the migration of customer and commercial workloads to Microsoft Azure, combining .NET/C# services with Azure PaaS and serverless components while maintaining continuity for live users.
Designed API and integration patterns for REST interfaces and event-driven workflows, using Azure API Management, Service Bus and Logic Apps to connect CRM, payment and subscription services.
Built reference designs for Azure SQL and Cosmos DB, matching relational and NoSQL storage choices to consistency, access and retention needs.
Used Azure Data Factory and Azure Data Lake to assemble analytics pipelines, with Synapse introduced as it became available to serve reporting and management insight.
Documented cloud networking, Entra ID access controls, secrets handling and recovery approaches for data-rich customer services, supporting security reviews and audit evidence.
Standardised infrastructure delivery with ARM templates and Terraform, and established CI/CD workflows in Azure DevOps for controlled deployments.
Presented architecture options and delivery risks to senior business stakeholders, then ran design reviews and mentored developers adopting the new cloud patterns.
Senior .NET Engineer
Jun 2014 – Mar 2018
Harbourlight Software
Cardiff, United Kingdom
Delivered C# and .NET services for a customer management platform, translating changing business requirements into maintainable components and documented interfaces.
Developed REST APIs and integrations between CRM, billing and customer account functions, improving consistency across service and payment workflows.
Designed SQL Server relational schemas and data-access patterns, applying validation and audit logging to support accurate operational reporting.
Introduced automated build and release practices with Azure DevOps as the team adopted hosted delivery pipelines, reducing manual release steps and improving traceability.
Worked with testers, product colleagues and support teams to investigate production defects, resolve root causes and communicate technical changes to non-technical stakeholders.
.NET Developer
Aug 2012 – May 2014
Redfern Digital Works
Bath, United Kingdom
Built and maintained C# web applications and supporting services, converting functional specifications into tested features for business customers.
Implemented REST integrations and SQL-backed workflows, documenting data validation and error handling so connected systems behaved consistently.
Contributed to code reviews, release testing and technical documentation, developing sound engineering practices across a small delivery team.
.NET Developer
Jul 2010 – Jul 2012
Westmere Technology
Gloucester, United Kingdom
Developed .NET application features under senior engineer guidance, using C#, SQL Server and structured testing to meet agreed customer requirements.
Traced defects across application and database layers, recording reproducible findings and fixes to improve support handovers.
Prepared implementation notes and demonstrated completed features to internal users, building confidence in clear technical communication.
LEADERSHIP, AWARDS & RECOGNITION
Recognised by a delivery steering group in 2024 for clear architecture guidance during a multi-service Azure release.
Commended by a client delivery team in 2017 for dependable support during a customer platform launch.
Mentored .NET engineers through internal design clinics, code reviews and cloud architecture sessions.
EDUCATION
BSc (Hons) Computer Science
2008
University of the West of England
Bristol, United Kingdom
CERTIFICATIONS
Microsoft Certified: Azure Solutions Architect Expert
2021
Microsoft Certified: Azure Developer Associate
2019
HashiCorp Certified: Terraform Associate
2023
TECHNICAL SKILLS
Programming Languages: C#, .NET, SQL
Azure Compute: Azure App Service, Azure Functions, Azure Container Apps
Container Platforms: Azure Kubernetes Service, Docker, Kubernetes
Azure Data Services: Azure SQL, Azure Cosmos DB, SQL Server
Integration Services: Azure Service Bus, Azure Event Grid, Azure Logic Apps
API Platforms: Azure API Management, OpenAPI, Swagger
Analytics Platforms: Azure Data Factory, Azure Data Lake, Microsoft Fabric
Data Warehousing: Azure Synapse Analytics, Microsoft Power BI, T-SQL
Identity and Security: Microsoft Entra ID, Azure Key Vault, Azure Firewall
Infrastructure as Code: Bicep, Terraform, Azure Resource Manager
DevOps Platforms: Azure DevOps, GitHub, GitHub Actions
AI Services: Azure OpenAI, Azure AI Foundry, Azure AI Search
SKILLS
Solution architecture
.NET and C#
Azure solution delivery
Cloud-native design
API architecture
REST integration
Event-driven systems
Commercial platform integration
Data architecture
Security by design
Resilience and recovery
Infrastructure as code
CI/CD delivery
Stakeholder communication
Engineer mentoring
PROFESSIONAL AFFILIATIONS
Member, British Computer Society, contributing to a professional community for computing practitioners.
Member, Association for Computing Machinery, engaging with an international community of computing professionals.

Adam Moore
07700 90XXXX
adam.moore@example.com
adammoore
London, SW11 5QW
SUMMARY
AI Solution Architect with 15 years’ experience shaping cloud and customer operations platforms, including commercial agentic AI delivery on GCP. Design secure, scalable and reliable solutions with Vertex AI and Gemini, connecting agent workflows to business systems and customer service operations. Guide architecture decisions and delivery with client stakeholders, architects and developers, drawing on experience across contact centre transformation, Salesforce and software engineering. Earlier customer systems and cloud assignments developed practical insight into service processes, CRM integration and operational controls. Hold Google Cloud and Salesforce certifications and communicate technical choices clearly to business and engineering audiences.
EXPERIENCE
AI Solution Architect
Nov 2023 - Present
Lattice Grove Consulting
London, UK
Set the architecture for a customer operations transformation, shaping commercial agentic AI solutions on GCP around service journeys, operational needs and existing business systems.
From 2024, designed and developed agent workflows using Vertex AI and Gemini, applying agent design patterns and multi-agent architectures to route enquiries, retrieve approved information and prepare consistent responses.
Established monitoring for agent behaviour, service outcomes and exceptions; worked with security and platform specialists to strengthen controls and support reliable, scalable operation.
Connected agent experiences with Salesforce Service Cloud and Data Cloud, and evaluated Agentforce for service workflows, documenting integration choices and implementation trade-offs for client stakeholders.
Led architecture reviews and delivery planning with client stakeholders, architects and developers, resolving design questions and keeping implementation decisions aligned with business priorities.
Mentored architects and developers on agent workflow design, architecture reviews and clear technical decision records.
Cloud AI Architect
Apr 2020 - Oct 2023
Redfern Cloud Partners
Manchester, UK
Designed Google Cloud solutions for customer service and contact centre transformation programmes, connecting CRM, telephony and knowledge systems while maintaining clear data flows and service ownership.
Guided a Salesforce Service Cloud implementation for several support teams, mapping case management and escalation needs into practical integrations and release plans.
Built an early conversational automation pilot using period-appropriate cloud services, testing common enquiry paths with service teams before recommending a measured production rollout.
Presented architecture options and risks to client and technical audiences, translating platform constraints into decisions delivery teams could implement and support.
Customer Solutions Architect
Jan 2017 - Mar 2020
Willowbank Customer Systems
Leeds, UK
Mapped customer service processes across a multi-channel support operation and turned findings into a CRM and contact centre improvement roadmap.
Designed integrations between Salesforce Service Cloud, case-management tools and customer records, reducing duplicate handling through clearer data ownership and workflow rules.
Coordinated technical design and acceptance testing with service leads, developers and suppliers, resolving operational issues before staged releases.
Solutions Engineer
Jun 2014 - Dec 2016
Keystone CX Services
Birmingham, UK
Delivered customer support platform configurations for retail and subscription clients, documenting call flows, case routing and knowledge requirements for implementation teams.
Investigated integration and service incidents across CRM and telephony environments, using structured root-cause analysis to improve handovers and support documentation.
Presented demonstrations and technical recommendations to client teams, matching proposed capabilities to customer service needs and delivery constraints.
Software Engineer
Aug 2011 - May 2014
Merefield Commerce
Nottingham, UK
Developed and tested web application features for customer account and order-support journeys, working from documented requirements through release verification.
Improved application support handovers by recording interface behaviour, recurring faults and practical troubleshooting steps for colleagues.
LEADERSHIP, AWARDS & RECOGNITION
Received a client delivery commendation in 2025 for clear communication and dependable architecture guidance during a customer operations programme.
Mentored architects and developers on agent workflow design, architecture reviews and clear technical decision records.
EDUCATION
BSc Computer Science
2011
University of Leicester
Leicester, UK
CERTIFICATIONS
Google Cloud Professional Cloud Architect, renewed
2026
Google Cloud Professional Machine Learning Engineer
2025
Salesforce Certified Service Cloud Consultant, maintenance current
2021
Salesforce Certified Agentforce Specialist
2025
TECHNICAL SKILLS
Cloud Platforms: Google Cloud Platform, Google Cloud Run, Google Kubernetes Engine
AI Platforms: Vertex AI, Gemini, Dialogflow CX
Salesforce Products: Salesforce Service Cloud, Salesforce Data Cloud, Salesforce Agentforce
Programming Languages: Python, Java, JavaScript
Web Technologies: HTML, CSS, TypeScript
APIs and Data Formats: REST, JSON, XML
Databases: PostgreSQL, MySQL, Google Cloud Bigtable
Contact Centre Platforms: Amazon Connect, Twilio Flex, Genesys Cloud
Telephony Protocols: SIP, WebRTC, RTP
Monitoring Tools: Google Cloud Monitoring, Google Cloud Logging, Prometheus
Software Testing: JUnit, pytest, Selenium
SKILLS
AI solution architecture
Agentic AI
Agent workflows
Multi-agent systems
Agent design patterns
GCP
Vertex AI
Gemini
AI monitoring
Secure solution design
Scalable solutions
Reliable solutions
Systems integration
Contact centre change
Salesforce
PROFESSIONAL AFFILIATIONS
Member, British Computer Society (BCS), engaging with the UK professional computing community.
Member, Association for Computing Machinery (ACM), participating in its professional community for computing practitioners.
LANGUAGES
English (Native)
French (Intermediate)

Sophie Shaw
07700 90XXXX
sophie.shaw@example.com
sophieshaw
Nottingham, Nottinghamshire, NG2 4AA
SUMMARY
Enterprise Solutions Architect with 14 years of experience shaping architecture and technology change in complex environments, including the energy sector. Set architectural direction through target-state designs, integration strategies and practical roadmaps that connect business needs with secure, scalable solutions. Advise senior stakeholders, build agreement across organisational levels and guide internal teams and third-party partners through major programmes. Establish governance, standards and design reviews that help teams make consistent decisions, while applying Microsoft ecosystem expertise to enterprise platforms and SaaS integrations. Recent contributions include defining a Microsoft Fabric data platform design and guiding integration strategy across Dynamics 365 F&O, Salesforce and other services.
EXPERIENCE
Enterprise Solutions Architect
Apr 2023 - Present
Wrenford Utilities
Nottingham, Nottinghamshire
Defined target-state architecture for a multi-year energy operations transformation, connecting customer, finance and workforce capabilities to business objectives and establishing a sequenced delivery roadmap.
Shaped the Microsoft Fabric data platform design, documenting data flows, access controls and integration patterns so programme teams could build scalable, secure services.
Established architecture governance, review criteria and solution standards for major business and technology programmes, improving the consistency of design decisions across delivery teams.
Advised senior stakeholders on platform choices and trade-offs, using architecture options and roadmaps to influence decisions across business and technology functions.
Guided integration strategy across Microsoft Dynamics 365 F&O, Salesforce and enterprise SaaS services, coordinating internal teams and third-party partners to resolve dependencies before implementation.
Assessed security, scalability and integration quality for the customer and workforce data flows, using documented design reviews to resolve interface and access risks before delivery approval.
Lead Solutions Architect
Jan 2020 - Mar 2023
Harcourt Digital
Leicester, Leicestershire
Led solution architecture for enterprise clients consolidating finance and operational processes on Microsoft Dynamics 365 F&O, translating requirements into secure designs and phased implementation plans.
Designed Power Platform solutions for approval and service workflows, applying reusable patterns and governance controls to keep business-led development aligned with platform standards.
Mapped integration requirements between Dynamics 365 F&O, Salesforce and other enterprise SaaS platforms, documenting interfaces and ownership to support dependable information exchange.
From 2021, contributed architecture designs for Microsoft Fabric adoption, assessing data platform requirements and preparing migration options for client teams.
Presented architecture recommendations to executives, product owners and technical teams, resolving conflicting priorities and maintaining alignment between delivery decisions and business objectives.
Solutions Architect
Jul 2017 - Dec 2019
Northbridge Advisory
Derby, Derbyshire
Produced solution designs for organisations modernising collaboration and business systems, aligning Microsoft 365 and SharePoint services with security, usability and information-management needs.
Designed SaaS integration approaches linking Salesforce and SAP SuccessFactors with collaboration and business applications, clarifying data ownership and interface requirements for delivery teams.
Converted stakeholder needs into architecture roadmaps, standards and documented design options, supporting investment decisions across complex technology environments.
Introduced architecture review practices and reusable design guidance that helped project teams identify security and integration issues earlier in delivery.
Enterprise Architecture Consultant
Sep 2014 - Jun 2017
Cedarline Systems
Sheffield, South Yorkshire
Assessed application portfolios and business capabilities for large transformation programmes, creating current-state views and practical target-state architecture proposals.
Developed governance guidance and solution standards with technical leads, giving project teams a consistent basis for design reviews and technology decisions.
Evaluated integration designs across enterprise applications, documenting dependencies and risks to support secure, maintainable implementation plans.
Technology Analyst
Aug 2012 - Aug 2014
Brightwell Consulting
York, North Yorkshire
Mapped business processes and application dependencies for client system upgrades, producing clear requirements and architecture documentation for senior consultants and delivery teams.
Supported early solution assessments by comparing platform options against business needs, security considerations and integration constraints.
Prepared stakeholder workshops and decision records that helped project teams agree scope, priorities and practical next steps.
LEADERSHIP, AWARDS & RECOGNITION
Recognised by Wrenford Utilities programme sponsors in 2025 for clear architectural guidance during a cross-functional transformation planning phase.
Mentored solution architects and business analysts in architecture documentation, design reviews and stakeholder presentations, helping colleagues communicate recommendations with greater clarity.
EDUCATION
BSc Information Systems
2011
University of Leeds
Leeds, UK
CERTIFICATIONS
TOGAF 9 Certified
2016
Microsoft Certified: Azure Solutions Architect Expert
2021
Microsoft Certified: Power Platform Solution Architect Expert
2022
Microsoft Certified: Fabric Analytics Engineer Associate
2024
TECHNICAL SKILLS
Enterprise Platforms: Microsoft Dynamics 365 F&O, Microsoft 365, SharePoint
Microsoft Data: Microsoft Fabric, Azure Synapse Analytics, Power BI
Microsoft Cloud: Microsoft Azure, Azure Storage, Azure Data Factory
Power Platform: Microsoft Power Apps, Microsoft Power Automate, Microsoft Power BI
CRM Platforms: Salesforce, Microsoft Dynamics 365 Sales, Microsoft Dataverse
Enterprise Applications: SAP SuccessFactors, SAP S/4HANA, Oracle Fusion Cloud
Data Formats: JSON, XML, CSV
Integration Protocols: REST, SOAP, OData
Identity and Security: Microsoft Entra ID, OAuth 2.0, SAML
Development and Query: SQL, Microsoft Azure DevOps, Git
SKILLS
Enterprise Architecture
Solution Architecture
Target State Design
Architecture Roadmaps
Architecture Governance
Architecture Standards
Microsoft Ecosystem
Dynamics 365 F&O
Power Platform
Microsoft Fabric
Microsoft 365
SharePoint
Salesforce Integration
SaaS Integration
Stakeholder Advisory
PROFESSIONAL AFFILIATIONS
Member, The Open Group, engaging with the enterprise architecture community and its professional standards.
Member, British Computer Society, participating in a professional community focused on information technology practice.
LANGUAGES
English (Native)
French (Intermediate)

Max Murray
Security Solutions Architect
07700 90XXXX
maxmurray
max.murray@example.com
Bristol, Bristol, BS1 4DJ
STRENGTHS
Architectural judgement
During cloud service planning, weighed security controls against operational capacity to keep designs practical for delivery teams.
Risk assessment
In design reviews, surfaced control gaps and dependencies early, helping teams agree mitigations before build approval.
Customer communication
Used workshops to explain technical options and operational trade offs in terms customers and delivery teams could act on.
Mentoring
Guided engineers through threat modelling and design decisions, building confidence to present considered recommendations.
Service delivery
Connected architecture choices with operational handover needs so teams could support services after transition.
SUMMARY
Security Solutions Architect with 16 years of experience across managed services, telecommunications, cloud and complex enterprise environments. Translate customer, business and regulatory needs into secure, resilient and auditable services, combining hands on security engineering with architectural leadership. Guide cloud, identity, network and infrastructure design from customer workshops through operational transition, and advise teams on managed security services, risk and governance. Apply Zero Trust, Privileged Access Management and security monitoring practices alongside recognised standards, while contributing to roadmaps, bids and pre sales discussions. Eligible to undergo UK SC Clearance and experienced in mentoring technical colleagues across product, engineering, security, delivery and operations.
EXPERIENCE
Security Solutions Architect
Calderstone Digital
Jan 2022 – Present
Bristol, UK
Set security architecture for managed Azure and AWS services used by enterprise customers, documenting high-level designs, reference architectures and reusable security patterns that gave delivery teams consistent, supportable implementation guidance.
Chaired architecture and design reviews as the technical design authority, resolving control gaps and dependencies across cloud, identity, network and infrastructure proposals before build approval.
Developed technical roadmaps for managed services, balancing customer and regulatory requirements with operational capacity, resilience and commercial viability.
Guided product and engineering teams on Zero Trust, identity security and Privileged Access Management designs, including role separation, privileged session controls and auditable access paths.
Shaped SOC service improvements using SIEM, SOAR, EDR, NDR and XDR capabilities, aligning detection coverage, security monitoring and escalation workflows with operational needs.
Introduced DevSecOps controls and Infrastructure as Code security checks into cloud delivery pipelines, using automation to identify misconfigurations before release.
Led threat modelling and security risk assessments for new service designs, recording architectural dependencies and agreed mitigations against NIST, ISO 27001, CIS Controls and relevant NCSC guidance.
Ran customer workshops and technical reviews, contributed architecture input to bids and pre-sales, and mentored engineers through design decisions and service transition into operations.
Security Architecture Consultant
BluePeak Systems
Apr 2019 – Dec 2021
Reading, UK
Designed managed security services for a mixed Azure, AWS and on-premises customer estate, converting discovery findings into implementable security patterns and operational handover requirements.
Worked with SOC and engineering teams to integrate SIEM and SOAR workflows with EDR and emerging XDR services, improving the clarity of alert triage and escalation procedures.
Established vulnerability management and security monitoring processes for customer environments, prioritising remediation using exposure, business impact and asset criticality.
Applied DevSecOps practices and Infrastructure as Code reviews to cloud deployments, helping delivery teams catch configuration risks earlier in the release cycle.
Produced threat models, security risk assessments and audit evidence for service changes, mapping controls to ISO 27001, NIST and CIS Controls.
Presented solution options in customer workshops and technical reviews, supporting service proposals and pre-sales activity while explaining operational trade-offs to technical and business stakeholders.
Senior Security Consultant
Westmere Technology Group
Jul 2016 – Mar 2019
Birmingham, UK
Delivered security architecture and engineering advice for complex enterprise and systems integration engagements, covering identity, network, endpoint and infrastructure controls.
Designed Zero Trust access approaches and Privileged Access Management improvements for clients consolidating identity platforms, with auditable approval and administration paths.
Conducted security design reviews, threat modelling and security risk assessments, turning findings into prioritised remediation plans aligned with ISO 27001, NIST and NCSC guidance.
Supported SOC teams with SIEM use-case design and security monitoring improvements, linking detection requirements to asset risks and incident response procedures.
Prepared technical material for customer workshops and bids, and coached delivery engineers on secure implementation and evidence gathering for Cyber Essentials Plus assessments.
Security Engineer
Harbourline Telecom
Aug 2013 – Jun 2016
Manchester, UK
Strengthened network, endpoint and infrastructure security across telecommunications environments through firewall rule reviews, system hardening and controlled change practices.
Ran vulnerability assessments and coordinated remediation with service owners, using asset criticality and exposure to prioritise work and retain clear audit evidence.
Improved security monitoring and SIEM alert quality by reviewing event sources, documenting escalation steps and investigating recurring control weaknesses.
Contributed threat assessments and design input for infrastructure changes, applying ISO 27001 controls and early NCSC guidance to practical service risks.
Junior Network Security Engineer
Redfern Managed Networks
Jul 2010 – Jul 2013
Cardiff, UK
Supported managed network security for business customers, maintaining firewall configurations and documenting changes to strengthen service reliability and traceability.
Assisted with infrastructure hardening and vulnerability remediation, validating fixes with engineers and recording exceptions for customer review.
Prepared network diagrams and security evidence for technical reviews, building a sound foundation in operational security, customer service and controlled delivery.
SKILLS
Privileged access
Endpoint security
Managed services
Identity security
DevSecOps
Vulnerability management
Security architecture
Security engineering
Security governance
Risk assessment
Threat modelling
Network security
Cloud security
Pre sales
Zero Trust
LANGUAGES
English
Native
Welsh
Intermediate
MY CAREER
16.3Years
Security Solutions Architect at Calderstone Digital (4.8 Years)
Security Architecture Consultant at BluePeak Systems (2.8 Years)
Senior Security Consultant at Westmere Technology Group (2.8 Years)
Security Engineer at Harbourline Telecom (2.9 Years)
Junior Network Security Engineer at Redfern Managed Networks (3.1 Years)
LEADERSHIP, AWARDS & RECOGNITION
Recognised by a managed services delivery team in 2024 for clear architectural guidance during a multi customer cloud service launch.
Mentored security engineers and consultants through design reviews, threat modelling and customer presentations.
EDUCATION
BSc (Hons) Computer Networks and Security
University of the West of England, Bristol
2010
Bristol
CERTIFICATIONS
CISSP
2018
ISO/IEC 27001 Lead Implementer
2019
Microsoft Certified: Azure Security Engineer Associate
2021
AWS Certified Security – Specialty
2023
UK SC Clearance eligibility
TECHNICAL SKILLS
Cloud Platforms: Microsoft Azure, Amazon Web Services, Microsoft 365
Identity and Access: Microsoft Entra ID, Active Directory, AWS IAM
Security Monitoring: Microsoft Sentinel, Splunk Enterprise Security, IBM QRadar
Security Operations: Microsoft Defender XDR, CrowdStrike Falcon, Cortex XSOAR
Network Security: Palo Alto Networks PAN-OS, Cisco ASA, Fortinet FortiGate
Endpoint Security: Microsoft Defender for Endpoint, CrowdStrike Falcon, VMware Carbon Black
Infrastructure as Code: Terraform, AWS CloudFormation, Azure Bicep
Scripting Languages: PowerShell, Python, Bash
Vulnerability Assessment: Tenable Nessus, Qualys VMDR, Rapid7 InsightVM
Security Standards: ISO/IEC 27001, NIST Cybersecurity Framework, CIS Controls
PROFESSIONAL AFFILIATIONS
Member of ISC2, maintaining professional engagement with the information security community.
Member of the British Computer Society (BCS), connecting with the UK computing profession.

Grace Matthews
07700 90XXXX
grace.matthews@example.com
gracematthews
Leeds, West Yorkshire, LS6 2QH
SUMMARY
Data and Analytics Solution Architect with 9+ years of experience shaping cloud data platforms and analytics transformation for public sector and enterprise clients. Lead client engagements from discovery through delivery, translating business needs into data strategies, operating models and practical technical roadmaps. Design lakehouse architectures across AWS, Microsoft Azure and Databricks, guiding migration from legacy environments through testing and go-live. Work with senior stakeholders and multidisciplinary teams to clarify data landscapes, agree architectural decisions and coordinate delivery. Establish governance, metadata and data quality practices for trusted analytics and AI-ready foundations, and contribute to pre-sales and client solution design. Hold active UK Security Check (SC) clearance and current cloud and Databricks certifications.
EXPERIENCE
Data & Analytics Solution Architect
May 2023 - Present
Brackenridge Advisory
Leeds, West Yorkshire
Leads discovery-to-delivery client engagements, turning business priorities into cloud data platform options, target architectures and phased technical roadmaps.
Designed a Databricks lakehouse on Microsoft Azure for a multi-agency analytics programme, bringing structured and semi-structured data into a governed environment for reporting and advanced analytics.
Facilitates workshops with senior business and technical stakeholders to agree requirements, operating models, architectural trade-offs and cloud migration sequencing.
Maps legacy data landscapes, data flows and metadata with Data Engineers and Analysts, producing architecture records that inform migration dependencies and delivery estimates.
Established data governance, data quality controls and reusable design standards, helping teams assess lineage, ownership and fitness before analytics release.
Coordinates Architects, Product teams, Data Engineers and Analysts across parallel workstreams, aligning design decisions and delivery checkpoints with programme objectives.
Defines testing and validation approaches for analytical products and coordinates go-live readiness reviews, resolving data and integration issues before release.
Shapes pre-sales responses and client solution designs, explaining cloud, data platform and AI-ready foundation options in terms of client outcomes.
Advises senior client stakeholders on data strategy and transformation decisions, using documented platform options and delivery risks to support enterprise programmes.
Senior Data Platform Consultant
Feb 2020 - Apr 2023
LatticeWorks Consulting
Manchester, Greater Manchester
Delivered cloud transformation and data modernisation work for a portfolio of enterprise clients, contributing architecture and hands-on design across AWS and Microsoft Azure.
Developed an AWS lakehouse blueprint using Databricks, documenting ingestion, storage, processing and consumption patterns for analytics teams moving away from fragmented legacy systems.
Ran requirements sessions with business owners and technical specialists, converting discovery findings into platform designs, delivery plans and migration priorities.
Analysed data flows and metadata across operational systems, identifying dependencies that helped engineers plan migration waves and preserve reporting continuity.
Introduced practical data quality checks and governance guidance for shared datasets, improving consistency between source-system teams and analytics users.
Worked with Product teams, Analysts, Architects and Data Engineers to coordinate design reviews, testing evidence and release preparation across several concurrent workstreams.
Prepared cloud migration validation plans with client teams, reconciling legacy and target dataset samples before release to protect reporting continuity during platform change.
Data Architect
Aug 2018 - Jan 2020
Northstar Analytics
Sheffield, South Yorkshire
Produced solution designs for analytics platforms supporting financial and service-performance reporting, balancing user needs with integration and information-management constraints.
Documented source systems, data flows and key metadata for a platform consolidation project, giving delivery teams a clearer view of dependencies and data ownership.
Partnered with engineers and analysts to define data models, validation rules and reporting acceptance criteria before scheduled releases.
Supported migration testing by reconciling sample outputs with source records and recording defects for resolution ahead of business sign-off.
Junior Data Consultant
Jan 2017 - Jul 2018
Alderwick Systems
Bradford, West Yorkshire
Supported discovery and documentation for client data projects, capturing system inventories, stakeholder requirements and early solution considerations.
Built SQL-based data checks and documented findings for analysts, helping identify inconsistent records before they entered management reports.
Prepared diagrams of data flows and technical notes for architecture reviews, developing a sound foundation in data platforms and client delivery practices.
LEADERSHIP, AWARDS & RECOGNITION
Recognised by a client programme team in 2025 for clear architecture guidance during a complex analytics release.
Mentored junior consultants on architecture documentation, workshop preparation and data quality practices.
EDUCATION
BSc Computer Science
2013
University of Bradford
Bradford, West Yorkshire
CERTIFICATIONS
AWS Certified Solutions Architect – Associate
2021
Microsoft Certified: Azure Solutions Architect Expert
2022
Databricks Certified Data Engineer Associate
2024
UK Security Check (SC) clearance, active
2025
TECHNICAL SKILLS
Cloud Platforms: Amazon Web Services, Microsoft Azure, Google Cloud Platform
Data Platforms: Databricks, Snowflake, Amazon Redshift
Programming Languages: Python, SQL, Scala
Data Processing: Apache Spark, Apache Kafka, Apache Flink
Storage and Lakehouse: Delta Lake, Amazon S3, Azure Data Lake Storage
Relational Databases: PostgreSQL, Microsoft SQL Server, Oracle Database
Data Integration: Azure Data Factory, AWS Glue, Apache Airflow
Business Intelligence: Power BI, Tableau, Qlik Sense
Data Modelling: dbt, ERwin Data Modeler, SAP PowerDesigner
DevOps and Infrastructure: Terraform, Docker, Kubernetes
SKILLS
Data strategy
Cloud transformation
Lakehouse architecture
Solution design
Client engagement
Stakeholder workshops
Operating models
Technical roadmaps
Data governance
Data quality
Metadata management
Data migration
Workstream coordination
Testing and validation
Pre-sales
PROFESSIONAL AFFILIATIONS
Member, British Computer Society, engaging with the professional community on computing and data practice.
Member, Data Management Association International, participating in a professional community focused on data management.

Lucy Young
07700 90XXXX
lucy.young@example.com
lucyyoung
Bristol, BS1 5AH
SUMMARY
Solution Architect specialising in integration, with 13 years of experience spanning business analysis, integration development and architecture delivery. Shape solutions from business requirements through technical design and implementation, helping clients and delivery teams turn complex needs into clear, secure designs. Apply REST and SOAP APIs, messaging, event-driven architecture and data transformation across Workato, MuleSoft and Azure Integration Services. In client-facing consultancy, guide Agile planning and solution definition, document architecture decisions and create diagrams that help technical and non-technical stakeholders agree on an approach. Bring API security and data governance into integration designs involving Salesforce, SAP and ServiceNow, supported by Workato Automation Pro I certification.
EXPERIENCE
Solution Architect
Feb 2023 - Present
Alderwick Digital Consulting
Bristol, UK
Leads integration solution design for client programmes, converting business requirements into documented architectures, interface specifications and implementation decisions for delivery teams.
Designed Workato workflows linking Salesforce and ServiceNow, using REST APIs, event-driven triggers and controlled data transformation to reduce manual hand-offs between service processes.
Established API security and data governance checks within design reviews, clarifying access, data handling and ownership for client and technical stakeholders.
Created Lucidchart architecture diagrams and decision records, helping non-technical sponsors assess options and developers implement agreed patterns.
Guided Agile teams through planning, refinement and solution definition, resolving design questions early and maintaining alignment between business needs and technical delivery.
Integration Architect
Apr 2020 - Jan 2023
Kestrel Systems
Cardiff, UK
Shaped integration designs for enterprise change across finance and customer operations, balancing business requirements, platform constraints and security considerations.
Delivered Azure Integration Services patterns for REST/SOAP APIs and messaging, documenting how event-driven flows and data transformation supported dependable exchange between applications.
Worked with SAP and Salesforce teams to define interface contracts and data mappings, improving consistency across systems during phased releases.
Applied data governance principles to integration specifications, recording data ownership, validation rules and API security requirements for review by delivery stakeholders.
Produced Visio diagrams and technical documentation, then supported Agile planning and refinement to turn architecture decisions into sequenced development work.
Senior Integration Developer
Jun 2017 - Mar 2020
Brightpath Digital
Reading, UK
Developed MuleSoft integrations for client-facing programmes, translating approved solution designs into reusable APIs and message flows for enterprise applications.
Implemented REST/SOAP API connections and messaging patterns between SAP, Salesforce and operational platforms, documenting error handling and data transformation for support teams.
Contributed to event-driven architecture designs where asynchronous processing improved the handling of updates across connected systems.
Partnered with business analysts, client contacts and developers to clarify requirements, test interface behaviour and resolve delivery issues within Agile release cycles.
Integration Developer
Sep 2015 - May 2017
Redfern Technology
Oxford, UK
Built and tested API integrations for customer and finance systems, using REST and SOAP services to replace manual movement of operational data.
Developed XML and JSON data transformation rules and documented interface behaviour, giving testers and support colleagues clear examples for validation.
Worked with analysts and technical stakeholders to trace business requirements to integration specifications and flag dependencies before development milestones.
Business Analyst
Aug 2013 - Aug 2015
Calder Bridge Services
Gloucester, UK
Elicited and analysed business requirements for system changes, using stakeholder interviews and process mapping to define functional needs and integration impacts.
Prepared Visio process and architecture diagrams, structured technical documentation and requirements traceability notes for developers and business reviewers.
Supported Agile delivery planning and refinement by clarifying acceptance criteria, coordinating feedback and keeping business and technical stakeholders aligned.
LEADERSHIP, AWARDS & RECOGNITION
Recognised by a client delivery lead in 2024 for clearly explaining integration options to technical and business audiences.
Mentored two integration developers at Alderwick Digital Consulting in API documentation and architecture diagram practices.
EDUCATION
BSc Information Systems
2013
University of the West of England
Bristol
CERTIFICATIONS
Workato Automation Pro I
2025
Microsoft Azure Integration Services training course
2024
TECHNICAL SKILLS
Integration Platforms: Workato, MuleSoft, Azure Integration Services
Azure Integration Services: Azure Logic Apps, Azure Service Bus, Azure Functions
API Technologies: REST, SOAP, OpenAPI
Messaging Platforms: RabbitMQ, Apache Kafka, IBM MQ
Data Formats: XML, JSON, CSV
Data Transformation: XSLT, XPath, JSONata
Diagramming Tools: Lucidchart, Microsoft Visio, draw.io
Enterprise Platforms: Salesforce, SAP, ServiceNow
API Testing Tools: Postman, SoapUI, ReadyAPI
Development and Delivery Tools: Git, Azure DevOps, Jira
Relational Databases: Microsoft SQL Server, PostgreSQL, Oracle Database
SKILLS
Solution Architecture
Integration Architecture
Business Analysis
Integration Development
REST/SOAP APIs
iPaaS
Workato
MuleSoft
Azure Integration Services
Event-driven design
Data transformation
Agile delivery
API security
Data governance
Client consultancy
PROFESSIONAL AFFILIATIONS
Member, British Computer Society (BCS), engaging with the professional community in information technology and systems architecture.
Member, Institution of Engineering and Technology (IET), participating in a professional community covering technology and engineering.

Leo Kaur
07700 90XXXX
leo.kaur@example.com
leokaur
York, North Yorkshire, YO24 1AB
SUMMARY
SAP Solution Architect with 19 years of experience shaping enterprise scale retail and commercial applications. Designs supplier, article, pricing, promotions and supplier funding capabilities across SAP Retail, SAP S/4, Blue Yonder and Microsoft Azure, translating commercial needs into practical designs that balance requirements, risk, cost, quality and delivery timescales. Connects integration decisions with infrastructure, cyber security and data considerations, and explains complex architecture to technical and non technical audiences. Prepares architecture documents and views, presents proposals at Design Authority forums and builds agreement among business and technology stakeholders. Retail experience includes product and price management, commercial planning, architecture governance and cloud enabled solutions, with working knowledge of TOGAF, Ardoq and Agile Architecture Methodology.
EXPERIENCE
Lead SAP Solution Architect
Oct 2021 – Present
Northstar Grocers
York, North Yorkshire
Leads commercial solution design for a multi-channel retailer, aligning SAP S/4 capabilities for supplier processes, article data, pricing, promotions and supplier funding with business operations.
Shaped the integration between SAP S/4 and Blue Yonder product and price management services, defining API, event-driven and scheduled data exchange patterns to support dependable commercial planning.
Developed Microsoft Azure solution options for application integration and data flows, documenting security, infrastructure and operational considerations with cyber-security and platform specialists.
Established functional and non-functional requirements with commercial, data and engineering stakeholders, recording risk assessments and comparing options against delivery timing, cost and quality.
Prepared architecture documents and views for Design Authority review, presenting complex decisions in accessible language and securing agreement from business and technical stakeholders.
Introduced Ardoq for current-state and target-state architecture views, using the tool to clarify application relationships and highlight integration dependencies.
Applied Agile Architecture Methodology to iterative design work, keeping architecture decisions aligned with delivery increments and emerging technology considerations.
Senior Solution Architect
Jan 2017 – Sep 2021
Pennine Retail Systems
Manchester, Greater Manchester
Designed commercial application changes for large retail clients, including SAP S/4 solution patterns for supplier and article data as retailers modernised core merchandising processes.
Created Microsoft Azure integration designs that connected commercial applications with data platforms, assessing scalability, security and operational support needs before implementation.
Compared integration patterns for APIs, messaging and batch exchange, helping delivery teams select approaches suited to transaction volumes and service dependencies.
Worked across infrastructure, cyber-security, data and integration domains to resolve design constraints and make solution decisions clear to delivery and business teams.
Presented architecture proposals at client design forums, translating technical trade-offs into concise written material and building consensus among varied stakeholders.
Solution Architect
Jun 2013 – Dec 2016
Meridian Merchandising Software
Nottingham, Nottinghamshire
Designed retail merchandising and pricing solutions covering article information, supplier records and promotion workflows, turning operational needs into implementable application designs.
Produced interface specifications and integration views for commercial systems, clarifying data ownership, validation points and exception handling for engineering teams.
Evaluated functional requirements and non-functional requirements, documenting delivery risks and design options so programme teams could weigh quality, cost and timescale.
Explained architecture decisions to business users and technical colleagues through structured documents and workshops, reducing ambiguity during implementation and testing.
Senior Systems Analyst
Aug 2009 – May 2013
Calder Supply Solutions
Bradford, West Yorkshire
Delivered systems analysis for retail and distribution clients, mapping supplier and product data processes into application requirements and practical change proposals.
Documented data exchanges between merchandising, finance and supply systems, identifying control gaps and supporting more consistent information flows.
Worked with developers, infrastructure teams and business analysts to assess integration dependencies, resolve design issues and prepare changes for release.
Presented process and system findings to operational stakeholders, making technical impacts understandable and supporting informed prioritisation.
Systems Analyst
Jul 2007 – Jul 2009
Northgate IT Services
Leeds, West Yorkshire
Mapped business processes and application interactions for retail clients, producing requirements and system documentation used by implementation teams.
Supported interface testing and data-quality checks across supplier and product records, helping teams identify defects before operational release.
Prepared clear analysis notes for developers and service teams, building early experience in stakeholder communication, solution design and delivery practices.
LEADERSHIP, AWARDS & RECOGNITION
Recognised by a retail client in 2024 for clear architecture presentations and constructive consensus building during a commercial platform redesign.
Mentored two solution designers from 2023 to 2025 in architecture documentation, integration patterns and stakeholder presentations.
EDUCATION
BSc (Hons) Computer Science
2006
University of Bradford
Bradford, West Yorkshire
CERTIFICATIONS
TOGAF 9 Certified
2016
Microsoft Certified: Azure Solutions Architect Expert
2022
TECHNICAL SKILLS
SAP Platforms: SAP S/4HANA, SAP Retail, SAP ERP
Retail Applications: Blue Yonder, SAP Fiori, SAP Ariba
Cloud Platforms: Microsoft Azure, Azure Resource Manager, Azure App Service
Integration Services: Azure Logic Apps, Azure Service Bus, Azure API Management
API Technologies: REST, OData, SOAP
Data Platforms: Azure SQL Database, SQL Server, Azure Data Lake Storage
Data Exchange Formats: JSON, XML, CSV
Messaging Technologies: Azure Event Hubs, RabbitMQ, Apache Kafka
Architecture Tools: Ardoq, Microsoft Visio, Sparx Enterprise Architect
Development and Query Languages: SQL, Java, C#
Cloud Identity and Security: Microsoft Entra ID, Azure Key Vault, Microsoft Defender for Cloud
SKILLS
SAP S/4 solution design
Supplier processes
Article management
Pricing and promotions
Supplier funding
Blue Yonder
Microsoft Azure
Retail architecture
Commercial planning
Product management
Integration patterns
Requirements assessment
Risk mitigation
Architecture governance
Stakeholder presentations
PROFESSIONAL AFFILIATIONS
Member, British Computer Society, maintaining professional engagement with the UK computing and technology community.
Member, SAP UK & Ireland User Group, engaging with peers on SAP applications and enterprise solution practice.

William Chowdhury
07700 90XXXX
william.chowdhury@example.com
williamchowdhury
Bristol, England, BS6 5TR
SUMMARY
Senior ServiceNow Solution Architect with 19 years in enterprise service management and 16 years designing and delivering ServiceNow solutions, specialising in enterprise ITSM architecture, platform governance and digital transformation. Since April 2024, have implemented Now Assist, AI Agents and conversational AI with approval controls, risk reviews and human escalation paths. Guide delivery teams, facilitate client workshops and translate operational needs into scalable platform designs aligned with ITIL v4. Connect complex systems and shape employee service experiences through platform integrations, automated workflows and modern service interfaces, with a focus on reliable service delivery and sustainable platform lifecycle management.
EXPERIENCE
Senior ServiceNow Solution Architect
Jan 2022 – Present
Harbourlight Consulting
Bristol, England
Direct architecture for a multi-system enterprise ITSM Pro environment, translating service operations needs into scalable platform patterns, documented guardrails and a staged upgrade roadmap.
Since Apr 2024, designed and implemented Now Assist capabilities, AI Agents and Agentic AI workflows, applying approval controls, risk reviews and human escalation paths to support safe service resolution.
Reworked Virtual Agent conversational journeys and intelligent routing for common employee requests, using service data and operational feedback to improve self-service outcomes and support autonomous resolution.
Delivered employee-facing experiences with Employee Center, Service Portal and UI Builder, shaping navigation and workspace interactions around distinct employee and fulfilment needs.
Connected ServiceNow with Azure DevOps, IAM and ITOM using IntegrationHub orchestration, custom Spokes, REST and SOAP APIs, and event-driven automation; established dependable monitoring and support handovers.
Facilitated client architecture workshops and guided delivery teams in applying ITIL v4 practices, technical standards and platform governance to large-scale digital transformation releases.
Used Performance Analytics to present service trends and operational bottlenecks, enabling stakeholders to prioritise workflow changes against measurable service outcomes.
Set platform scalability and performance standards through load reviews and upgrade-readiness checks, aligning release controls with platform lifecycle governance and reducing production change risk.
Established AI governance and risk controls for conversational AI and autonomous-resolution use cases, documenting data-access boundaries, human review triggers and escalation paths for service owners.
ServiceNow Platform Architect
May 2018 – Dec 2021
Cairnbridge Systems
Cardiff, Wales
Shaped a shared enterprise ITSM platform across several business units, defining reusable design patterns, access controls and lifecycle governance for service changes.
Built Flow Designer and App Engine solutions to replace fragmented request processes, documenting acceptance criteria and release controls for service owners.
Introduced Employee Center and refreshed Service Portal journeys, validating accessibility and usability with employee groups before phased release.
Integrated service workflows with Azure DevOps and identity management systems through REST APIs and IntegrationHub, improving traceability between requests, approvals and fulfilment.
Established upgrade planning and platform performance reviews, using Performance Analytics and release testing to surface risks before production changes.
Coached implementation teams on JavaScript, Business Rules, Client Scripts and ACLs, reinforcing maintainable scripting practices and ITIL v4 alignment.
Applied platform guardrails to shared-service changes, reviewing access models and release dependencies before deployment to maintain consistent governance across business units.
Senior ServiceNow Consultant
Aug 2014 – Apr 2018
Redfern Technology Group
Leeds, England
Designed enterprise ITSM implementations covering incident, problem, change and request processes, aligning configuration decisions with client service models and ITIL v4.
Developed Business Rules, Client Scripts and ACLs in JavaScript to address workflow requirements while keeping access and processing behaviour clear for support teams.
Delivered early Virtual Agent and Service Portal enhancements, mapping conversational request paths and testing routing outcomes with service desk users.
Used IntegrationHub and REST and SOAP APIs to connect ServiceNow with monitoring and identity systems, reducing manual hand-offs in operational workflows.
Ran requirements and solution workshops with client stakeholders, turning service objectives into configuration plans, implementation backlogs and demonstrable releases.
Prepared platform documentation and upgrade impact assessments so client teams could sustain the delivered services and manage future changes.
ServiceNow Implementation Consultant
Jun 2011 – Jul 2014
Oakwell Digital Services
Nottingham, England
Configured core ServiceNow ITSM processes for mid-sized organisations, converting service desk requirements into tested incident, change and request workflows.
Built and maintained JavaScript Business Rules and Client Scripts, using peer review and test scenarios to keep custom behaviour supportable.
Connected external ticketing and directory services through REST and SOAP integrations, documenting data mapping and exception handling for operational teams.
Supported implementation planning and client demonstrations, explaining configuration choices and capturing feedback for subsequent releases.
Created service reports and operational dashboards that helped managers review ticket volumes, response patterns and unresolved work.
ITSM Workflow Analyst
Mar 2007 – May 2011
Westridge Managed Services
Bath, England
Analysed service desk processes and translated incident, request and change requirements into workflow specifications for enterprise service management projects.
Supported the organisation's early ServiceNow deployments from 2010, validating records, testing process changes and preparing clear handover notes for administrators.
Produced operational reports and data-quality checks that helped service teams identify recurring support issues and improve case routing.
Worked with technical and service colleagues to document requirements, test changes and maintain consistent user guidance across service workflows.
LEADERSHIP, AWARDS & RECOGNITION
Recognised by a client programme sponsor in 2025 for clear architecture guidance and practical AI risk controls during a service transformation.
Mentored ServiceNow consultants in scripting standards, solution design and client workshop preparation.
Presented an internal case study on responsible adoption of Now Assist and AI Agents at a UK service management community event in 2025.
EDUCATION
BSc (Hons) Computing
2006
University of the West of England
Bristol, England
CERTIFICATIONS
ServiceNow Certified Technical Architect (CTA)
2021
ServiceNow Certified Application Developer (CAD)
2018
ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
2015
ServiceNow Certified System Administrator (CSA)
2012
ITIL 4 Foundation
2020
TECHNICAL SKILLS
ServiceNow Platforms: ServiceNow ITSM Pro, ServiceNow App Engine, ServiceNow Employee Center
ServiceNow Workflow Tools: Flow Designer, IntegrationHub, ServiceNow Virtual Agent
ServiceNow Analytics: Performance Analytics, ServiceNow Reports, ServiceNow Dashboards
ServiceNow Scripting: JavaScript, Business Rules, Client Scripts
ServiceNow Security: Access Control Lists (ACLs), ServiceNow User Criteria, ServiceNow Roles
ServiceNow AI: Now Assist, ServiceNow AI Agents, ServiceNow Agentic AI
ServiceNow Interfaces: Service Portal, UI Builder, ServiceNow Workspace
Integration Protocols: REST APIs, SOAP APIs, JSON
Identity and Access: Microsoft Entra ID, LDAP, SAML
DevOps and Monitoring: Azure DevOps, ServiceNow ITOM, Event Management
SKILLS
ServiceNow architecture
Enterprise ITSM
ITSM Pro
Platform governance
Upgrade planning
Now Assist
Agentic AI
AI Agents
Conversational AI
Virtual Agent
Intelligent routing
Employee Center
Service Portal
UI Builder
ITIL v4
PROFESSIONAL AFFILIATIONS
Professional member of BCS, The Chartered Institute for IT, participating in its professional community.
Member of the IT Service Management Forum UK, engaging with the service management professional community.

Alistair Smith
07700 90XXXX
alistair.smith@example.com
alistairsmith
York, North Yorkshire, YO1 7HP
SUMMARY
Senior solutions architect with 21 years of experience shaping enterprise and solution architecture across financial services and banking platforms. Translate business requirements into secure designs spanning information, application, integration and security architecture, guiding governance, assurance and technical decisions with delivery teams, suppliers and senior stakeholders. Banking platform experience includes Temenos, Azure, Microsoft 365 and Dynamics, supported by TOGAF methods, reference models and high-level design artefacts. Bring complex design choices into clear focus for technical and non-technical audiences, linking architecture roadmaps and standards to practical programme decisions.
EXPERIENCE
Senior Enterprise Architect
Mar 2022 – Present
Lindenhall Bank
Leeds, West Yorkshire
Set architecture direction for core banking modernisation, bringing business capabilities, application dependencies, information flows and security needs into a common portfolio view used to sequence programme decisions.
Assessed Temenos-related solution proposals and supplier designs against target architecture and business requirements, documenting integration options, constraints and decision points before delivery teams committed to implementation.
Established reusable reference models and architecture repository practices, giving design teams consistent artefacts for application, information, integration and security reviews.
Guided API-centric and microservices designs across banking services, setting banking systems design practices and patterns for data integration, middleware and messaging that reduced point-to-point dependencies.
Led architecture governance and technology assurance reviews for change initiatives, assessing high-level design and delivery artefacts and recording risks, exceptions and agreed actions to improve traceability through delivery.
Shaped the technology architecture roadmap with programme leads, senior stakeholders and third-party suppliers, assessing supplier solution fit against target architecture and balancing business priorities, technical risk and delivery sequencing.
Presented complex technical design trade-offs to technical and non-technical audiences, communicating security, interoperability and platform choices to support timely decisions.
Lead Solution Architect
Jan 2018 – Feb 2022
Meridian Coast Finance
Bristol
Directed solution design for banking platform changes, translating operational and regulatory needs into high-level design artefacts aligned with business requirements for joint review by delivery teams and business sponsors.
Designed API and messaging integrations between customer platforms, payment services and back-office applications, applying consistent data integration and middleware patterns to connect banking services.
Introduced architecture review checkpoints and a lightweight repository for standards, reference models and design decisions, improving consistency across concurrent programmes.
Supported adoption of Microsoft Azure for selected application services, documenting security controls, integration boundaries and migration dependencies for technology assurance and solution design assessment.
Evaluated Microsoft 365 and Dynamics proposals for customer and colleague processes, mapping application and information impacts to assess supplier solution fit and recommend appropriate options.
Coordinated technical analysis across internal teams and external suppliers, resolving design dependencies and presenting evidence-based recommendations to senior decision-makers.
Mentored solution architects and analysts in design documentation and stakeholder presentations, improving the clarity of architecture artefacts used in technical and business reviews.
Solution Architect
Jun 2013 – Dec 2017
Oakmere Banking Group
Manchester
Produced application and integration designs for retail banking change, linking customer journeys to the systems, information exchanges and security controls required for delivery.
From 2016, contributed to Temenos platform change by defining interface requirements and data mappings between banking capabilities and surrounding applications.
Used TOGAF concepts and enterprise reference models to assess proposed changes, explain architectural impacts and maintain design records for programme teams.
Worked with developers, infrastructure specialists and business analysts to resolve middleware and messaging issues before testing, helping prevent late integration changes.
Prepared high-level design packs and presented options to technical forums and business sponsors, clarifying assumptions, risks and dependencies in accessible terms.
Applied analytical and organisational skills to track design dependencies across banking change initiatives, aligning technical decisions with business requirements and agreed architecture standards.
Technical Architect
Aug 2009 – May 2013
Crownwell Systems
Sheffield
Designed application and data integration for financial services clients, documenting interface behaviour and security requirements for implementation and test teams.
Compared middleware and messaging options against service, resilience and support needs, recording decisions in reusable technical design guidance.
Analysed legacy application dependencies during platform changes, helping project teams plan releases and reduce disruption to operational services.
Converted business and technical requirements into clear design specifications, coordinating reviews with client stakeholders and delivery specialists.
Assessed solution designs and delivery artefacts against client requirements, explaining technical findings and recommended changes to delivery teams and senior client stakeholders.
Systems Analyst
Jul 2005 – Jul 2009
Westbridge Technology
Nottingham
Mapped application workflows and data exchanges for banking technology projects, producing process diagrams and interface notes for development teams.
Investigated production issues across connected applications, using structured technical analysis to identify causes and document workable fixes.
Supported design and test reviews with developers and client analysts, building early experience in integration, security considerations and stakeholder communication.
LEADERSHIP, AWARDS & RECOGNITION
Recognised by the Lindenhall Bank technology leadership team in 2024 for clear architecture guidance during a complex core banking design review.
Mentored solution architects and analysts at Meridian Coast Finance, sharing practical approaches to design documentation and stakeholder presentations.
EDUCATION
BSc (Hons) Computing and Information Systems
2004
University of Derby
Derby
CERTIFICATIONS
TOGAF 9 Certified
2016
Microsoft Certified: Azure Solutions Architect Expert
2022
BCS course in Architecture Assurance and Design Governance
2020
TECHNICAL SKILLS
Cloud Platforms: Microsoft Azure, Amazon Web Services, Google Cloud Platform
Banking Platforms: Temenos, Finacle, Oracle FLEXCUBE
Productivity Platforms: Microsoft 365, SharePoint, Microsoft Teams
Business Applications: Microsoft Dynamics 365, Salesforce, SAP
Messaging Technologies: IBM MQ, Apache Kafka, RabbitMQ
API Technologies: REST, SOAP, OpenAPI
Data Technologies: Microsoft SQL Server, Oracle Database, PostgreSQL
Integration Platforms: MuleSoft Anypoint Platform, Azure Integration Services, IBM App Connect
Identity and Security: Microsoft Entra ID, OAuth 2.0, OpenID Connect
Architecture Modelling: ArchiMate, Sparx Enterprise Architect, Microsoft Visio
SKILLS
Enterprise architecture
Core banking
Information architecture
Integration architecture
Security architecture
Application architecture
Architecture governance
Technology assurance
API architecture
Microservices
Data integration
Middleware
Messaging
TOGAF
Design assurance
PROFESSIONAL AFFILIATIONS
Member, British Computer Society, contributing to an organised professional community focused on computing and information systems.
Member, Association for Computing Machinery, participating in a professional community for computing practitioners.