Top 10 Retail Management CV Examples

Benjamin Ellis
Beauty Retail Team Leader
07700 90XXXX
benjaminellis
benjamin.ellis@example.com
Bristol, Somerset, BS5 9QH
STRENGTHS
Customer rapport
Use attentive questions and thoughtful recommendations to make customers feel heard, including during busy beauty counter conversations.
Calm resolution
Respond to customer concerns with steady, timely solutions, then pass recurring feedback to management for follow-up.
Practical coaching
Coach colleagues in listening and product storytelling; buddy support gives new starters a useful point of contact.
Commercial awareness
Review daily sales patterns and targets, then share observations that help colleagues shape relevant product conversations.
Reliable operations
Coordinate opening, closing, audit records and stock routines to support accurate handovers and orderly store activity.
SUMMARY
Beauty retail team leader with more than six years of customer service experience and progressive responsibility for store operations and team coaching. Build customer rapport through attentive listening, product storytelling and recommendations suited to individual needs. Use sales trends to support performance targets, share customer feedback with management and resolve concerns calmly. Coordinate colleagues through training, recruitment support, store presentation and inventory routines, bringing personal accountability, sound judgement and a constructive approach to change.
EXPERIENCE
Beauty Retail Team Leader
Juniper House Beauty
Jun 2024 - Present
Bristol, Somerset
Lead daily shop-floor activity across customer service, store presentation and stock routines, making independent shift decisions while keeping store management informed of emerging issues.
Coach Customer Consultants in attentive listening, product storytelling and tailored recommendations, helping customers find suitable beauty products and contributing to a welcoming customer experience.
Review sales trends and daily performance against targets, sharing practical observations with colleagues and adjusting product conversations to reflect customer interests.
Coordinate opening and closing procedures, audit documentation and use of multiple systems, including point-of-sale and stock management tools, to support accurate handovers and inventory control.
Respond to customer concerns with calm, timely solutions and relay recurring feedback to management; support recruitment conversations, new-starter training and team retention.
Refresh store layout and campaign displays in line with operational guidance, bringing colleagues into the changes and maintaining service through shifting priorities and flexible hours.
Senior Beauty Consultant
Cedar & Coast Skincare
Mar 2022 - May 2024
Bath, Somerset
Built customer loyalty through product demonstrations and clear explanations of product benefits, matching recommendations to customer needs and the store's beauty campaigns.
Supported the manager with onboarding and coaching for new colleagues, modelling strong communication, listening and personal conduct on busy trading days.
Monitored stock levels and presentation across key product areas, raising replenishment needs early and helping maintain an orderly, customer-friendly store layout.
Shared customer feedback and observations on sales patterns at team briefings, helping colleagues respond to changing priorities and work towards performance targets.
Beauty Sales Consultant
Marlow Lane Beauty
May 2020 - Feb 2022
Bristol, Somerset
Developed customer-service skills on a busy beauty counter, asking focused questions and offering appropriate product solutions that strengthened rapport with regular and first-time customers.
Used point-of-sale and stock systems to process transactions, check availability and keep product displays replenished while balancing several customer requests.
Took part in store campaign activity and product learning, applying new knowledge in customer conversations and building confidence in retail operations.
SKILLS
Beauty retail
Customer concern resolution
Tailored recommendations
Inventory management
Sales trend monitoring
Clear communication
Performance targets
Recruitment support
Colleague coaching
Product storytelling
Store presentation
Campaign activity
Customer rapport
Active listening
Customer service
LEADERSHIP, AWARDS & RECOGNITION
Recognised by store management at Juniper House Beauty for dependable shift leadership and customer care, 2025.
Supported new Customer Consultants at Cedar & Coast Skincare as a buddy, sharing product knowledge and practical service guidance.
EDUCATION
Level 3 Diploma in Beauty Therapy
City of Bristol College
2016
Bristol, England
MY CAREER
6.5Years
Beauty Retail Team Leader at Juniper House Beauty (2.4 Years)
Senior Beauty Consultant at Cedar & Coast Skincare (2.2 Years)
Beauty Sales Consultant at Marlow Lane Beauty (1.8 Years)
CERTIFICATIONS
Customer Service, Level 2, City & Guilds
2023
Retail Team Leader: Coaching and Developing Colleagues, workplace training
2024
PROFESSIONAL SKILLS
Customer Service: Customer concern resolution, Active listening, Customer rapport
Beauty Retail: Product storytelling, Beauty product knowledge, Campaign advocacy
Team Development: Colleague coaching, New-starter training, Recruitment support
Sales and Commercial: Sales trend monitoring, Performance targets, Customer feedback
Store Operations: Opening and closing procedures, Audit documentation, Shift handovers
Stock and Presentation: Inventory management, Store layout, Product replenishment

Joshua Bell
Assistant Store Manager
07700 90XXXX
joshuabell
joshua.bell@example.com
Cardiff, CF10 1AA
STRENGTHS
Visible team guidance
Regular shift briefings and practical coaching help colleagues build product knowledge and handle customer interactions with confidence.
Customer care
Listens carefully to customer concerns, checks relevant details and agrees fair outcomes in line with store procedures.
KPI focus
Reviews sales and service results with colleagues, then turns findings into clear actions that can be followed during trading.
Reliable operations
Coordinates coverage, stock activity and daily priorities to help the store run smoothly through busy periods and manager cover.
Calm problem-solving
Checks product, transaction and stock information before acting, helping resolve queries and discrepancies in a practical way.
SUMMARY
Assistant Store Manager with nine years of experience in footwear retail, covering customer service, team supervision and daily store operations. Guide colleagues through briefings and coaching, organise shop-floor coverage and use sales and service KPIs to shape practical shift priorities. Bring keyholder experience, including opening and closing, alongside hands-on knowledge of POS systems, inventory management and stock replenishment. Coordinate with store managers to maintain service standards, respond to customer concerns and keep daily trading on track. Prepare rotas and store updates in Microsoft Office and Google Workspace, with availability across seven-day schedules, weekends and bank holidays.
EXPERIENCE
Assistant Store Manager
Northbank Footwear
Mar 2023 - Present
Cardiff, Wales
Support the Store Manager with daily trading across a busy footwear shop, coordinating shop-floor coverage, customer service and operational priorities to keep the store running smoothly.
Guide colleagues through shift briefings and regular coaching, using clear communication and practical feedback to strengthen product knowledge and customer interactions.
Review sales and service KPIs with the team, turning results into achievable daily actions and tracking progress during trading.
Coordinate stock checks, deliveries and replenishment through the POS and inventory management systems, resolving discrepancies before they affect customer availability.
Prepare rotas and store updates using Microsoft Office and Google Workspace, providing reliable coverage across a seven-day pattern that includes weekends and bank holidays.
Store Supervisor
Harbour Street Shoes
Jan 2020 - Feb 2023
Cardiff, Wales
Supervised day-to-day shop-floor activity during manager cover, balancing customer needs, team deployment and operational tasks in a fast-paced retail setting.
Opened and closed the store as a keyholder, completing cash, security and handover procedures accurately for the incoming team.
Used POS reports and stock records to investigate inventory differences, organise replenishment and keep popular sizes accessible during peak periods.
Coached new starters in service standards and till procedures, helping them build confidence and contribute consistently to the team.
Senior Sales Assistant and Keyholder
Cedar & Row Footwear
Jun 2018 - Dec 2019
Cardiff, Wales
Took responsibility for keyholder shifts, coordinating colleagues on the shop floor and maintaining attentive customer service through busy trading periods.
Resolved customer queries by listening carefully, checking product and transaction details, and agreeing practical outcomes in line with store procedures.
Supported stock counts and delivery processing, recording issues accurately and working with colleagues to keep inventory information dependable.
Retail Sales Assistant
West Quay Shoes
Jun 2017 - May 2018
Cardiff, Wales
Helped customers find suitable footwear by asking focused questions, checking sizes and explaining product options, contributing to a positive in-store experience.
Processed purchases and returns through the POS system and assisted with stock replenishment, keeping transactions accurate and the shop floor presentable.
SKILLS
Inventory accuracy
KPI monitoring
Operational problem-solving
Customer service standards
Retail team communication
Customer issue resolution
Retail team supervision
Shop-floor organisation
Store rota preparation
Keyholder procedures
Stock replenishment
Colleague coaching
Shift coordination
POS transactions
Retail trading
LEADERSHIP, AWARDS & RECOGNITION
Recognised by the regional manager in 2025 for dependable holiday cover and positive customer commendations.
Coached new starters in customer service and store procedures, sharing practical guidance during their first shifts.
LANGUAGES
English
Native
Welsh
Intermediate
EDUCATION
BA (Hons) Business Management
Cardiff Metropolitan University
2013
Cardiff, Wales
CERTIFICATIONS
Emergency First Aid at Work, St John Ambulance
2024
Retail Team Leadership Training
2022
MY CAREER
9.4Years
Assistant Store Manager at Northbank Footwear (3.7 Years)
Store Supervisor at Harbour Street Shoes (3.2 Years)
Senior Sales Assistant and Keyholder at Cedar & Row Footwear (1.6 Years)
Retail Sales Assistant at West Quay Shoes (1 Years)
PROFESSIONAL SKILLS
Retail Operations: Daily trading, Shop-floor coordination, Store task planning
Team Supervision: Shift briefings, Colleague coaching, Team deployment
Customer Service: Customer enquiries, Returns handling, Service standards
Retail Performance: Sales KPI reviews, Service KPI reviews, Daily action tracking
Stock Systems: POS systems, Inventory records, Stock replenishment
Store Administration: Microsoft Office, Google Workspace, Staff rotas
PROFESSIONAL AFFILIATIONS
Member of the Institute of Customer Service, engaging with professional resources on customer experience and service standards.
Member of the Chartered Management Institute, drawing on its management resources for continued development in team supervision.

Benjamin Ellis
Brand Specialist Supervisor, Menswear and Accessories
07700 90XXXX
benjaminellis
benjamin.ellis@example.com
Birmingham, B15 2TT
STRENGTHS
Client relationships
Builds repeat business through thoughtful recommendations and follow-ups that reflect each customer's preferences and occasions.
Service recovery
Listens carefully to complaints, agrees practical next steps and follows through to protect customer confidence.
Product communication
Turns brand stories and product details into clear, useful conversations customers and colleagues can act on.
Colleague support
Shares practical coaching on product knowledge and service routines, helping new starters settle into busy trading periods.
Retail standards
Keeps presentation, replenishment, safety and security in view during trading, raising issues before they affect customers.
SUMMARY
Retail brand specialist and department supervisor with 11 years of experience in menswear, accessories and premium department store retail. Build loyal client relationships through attentive service, product knowledge and considered complaint resolution. Deliver practical brand training that turns product stories and exclusive ranges into useful customer conversations. Use sales, CRM and NPS information to follow up on opportunities and share customer feedback with brand partners. Coach colleagues, maintain shop floor standards and contribute to safe, secure trading and stock loss prevention.
EXPERIENCE
Brand Specialist Supervisor, Menswear and Accessories
Alder & Finch
Oct 2022 - Present
Birmingham
Guides the menswear and accessories department through daily trading, using product expertise and relevant recommendations to create memorable service and strengthen repeat client relationships.
Maintains a personal client book through considered follow-ups and CRM records, matching customers with new arrivals and exclusive products while monitoring sales and NPS feedback for service opportunities.
Delivers short, practical brand training sessions on product features, newness and brand stories, helping colleagues turn relevant product knowledge into useful customer conversations.
Reviews sales and customer feedback with brand partners and store colleagues, sharing successes, emerging concerns and competitor observations to inform service and merchandising decisions.
Coaches colleagues on customer enquiries and complaints, modelling calm resolution and providing approachable support during busy periods and across neighbouring departments.
Coordinates replenishment and presentation routines, checks that health and safety and security procedures are followed, and raises stock loss concerns promptly.
Took on cross department cover during seasonal trading, maintaining service standards while identifying shop floor improvements and completing tasks outside the usual remit.
Senior Menswear Sales Associate
North & Vale Department Store
Feb 2019 - Sep 2022
Leeds
Built a portfolio of returning menswear customers by recording preferences in CRM and providing personal recommendations suited to occasions, fit and budget.
Used weekly sales information and NPS comments to identify product knowledge gaps, then shared concise coaching points with colleagues at department briefings.
Worked with brand representatives to communicate new collections and product exclusives, passing on customer reactions and competitor observations to the department team.
Resolved service issues through clear listening and practical follow-up, earning positive customer commendations and supporting stronger repeat business.
Kept stock available and the sales floor orderly through replenishment checks, while applying store health and safety, security and stock loss procedures.
Menswear Sales Associate
Harbour Lane Outfitters
Mar 2017 - Jan 2019
Nottingham
Advised customers across casualwear, tailoring and accessories, developing product knowledge to make relevant recommendations and deliver consistent service.
Supported sales and customer service targets by recording client preferences, following up on requested products and sharing recurring customer feedback with the supervisor.
Helped introduce seasonal ranges by organising displays and briefing colleagues on key product details and new arrivals.
Responded to complaints with a courteous, solutions focused approach and escalated issues appropriately, protecting customer confidence and store standards.
Retail Assistant, Menswear
Marlow Street Clothing
May 2015 - Feb 2017
Leicester
Built early retail experience serving menswear customers, maintaining fitting room and shop floor presentation and replenishing popular lines during trading hours.
Learned product features and stock routines from senior colleagues, using that knowledge to answer customer questions accurately and support sales.
Followed workplace safety and store security procedures, reported stock discrepancies and assisted with routine loss prevention checks.
SKILLS
Menswear retail
NPS awareness
Brand training
Complaint resolution
CRM
Merchandise replenishment
Competitor monitoring
Stock loss prevention
Customer feedback
Customer service
Sales performance
Colleague coaching
Product storytelling
Accessories retail
Clienteling
LANGUAGES
English
Native
French
Intermediate
MY CAREER
11.5Years
Brand Specialist Supervisor, Menswear and Accessories at Alder & Finch (4.1 Years)
Senior Menswear Sales Associate at North & Vale Department Store (3.7 Years)
Menswear Sales Associate at Harbour Lane Outfitters (1.9 Years)
Retail Assistant, Menswear at Marlow Street Clothing (1.8 Years)
LEADERSHIP, AWARDS & RECOGNITION
Department commendation for customer care and client follow-up, Alder & Finch, 2025.
Recognised by brand partners for clear product briefings and constructive customer feedback, 2024.
Informally coaches new starters on product knowledge, service recovery and shop floor routines.
EDUCATION
BA (Hons) Fashion Business
De Montfort University
2014
Leicester, United Kingdom
CERTIFICATIONS
Retail Customer Service and Complaint Resolution, City & Guilds short course
2023
Health and Safety at Work and Retail Security Training, employer-accredited training
2022
CRM and Customer Loyalty Practices, Retail Learning Institute
2020
PROFESSIONAL SKILLS
Customer Service: Customer enquiries, Complaint resolution, Service recovery
Client Relationship Management: Client books, CRM records, Customer follow-up
Sales and Performance: Sales tracking, NPS feedback, Sales performance analysis
Brand and Product: Menswear product knowledge, Accessories product knowledge, Product storytelling
Colleague Development: Brand training, Department briefings, Colleague coaching
Retail Operations: Merchandise replenishment, Shop floor presentation, Seasonal range displays
Retail Standards and Safety: Health and safety procedures, Store security procedures, Stock loss prevention
Trading and Communication: Competitor monitoring, Brand partner communication, Cross department collaboration
PROFESSIONAL AFFILIATIONS
Member, Chartered Institute of Marketing, with professional engagement in customer relationship management and retail marketing.
Member, British Retail Consortium, engaging with retail standards and sector practice.

Ava Wilson
Retail Team Leader, Beauty Retail
07700 90XXXX
avawilson
Leeds, West Yorkshire, LS6 2AB
ava.wilson@example.com
STRENGTHS
Customer care
Listen closely to each concern, then offer a practical solution; customers leave feeling heard and supported.
Product storytelling
Turn product details into clear demonstrations and conversations that help customers make confident choices.
Colleague coaching
Use regular coaching conversations and product demonstrations to help newer colleagues build confidence on the shop floor.
Calm judgement
Stay composed when concerns are escalated, balancing a fair customer solution with store procedures and timely manager feedback.
Flexible teamwork
When trading priorities shift, coordinate tasks with colleagues and keep customer needs at the centre of the day.
SUMMARY
Retail Team Leader with 11 years of experience in beauty and customer-focused retail, progressing from front-line service to leading store teams. Turn product knowledge into helpful conversations and demonstrations, while coaching Customer Consultants to deliver considered customer care and meet sales targets. Resolve customer concerns through active listening and practical solutions, sharing feedback with store management to inform service adjustments. Support recruitment, new-colleague training and team development, and coordinate store operations including inventory, merchandising, opening and closing procedures, and audit records. Bring a calm, adaptable approach to busy trading periods, balancing customer needs with competing tasks and encouraging colleagues to respond constructively to new ideas.
EXPERIENCE
Retail Team Leader
Juniper & Vale
Apr 2022 - Present
Leeds, West Yorkshire
Lead daily shop-floor activity for a 10-person beauty retail team, setting clear service priorities and using regular coaching conversations to strengthen customer service standards.
Review sales patterns and customer questions with the team, turning product knowledge into relevant demonstrations and storytelling that supported seasonal targets and more confident purchasing decisions.
Resolve escalated customer concerns through attentive listening and practical solutions, sharing recurring feedback with the store manager to inform team briefings and service adjustments.
Coordinate opening and closing routines, cash and system checks, stock controls and audit documentation, keeping operational records accurate and handovers clear.
Maintain product presentation and store layout while monitoring inventory through the store's till and stock systems, addressing gaps before key trading periods.
Contribute to recruitment discussions and new-starter training, helping colleagues understand service expectations, campaign messages and day-to-day procedures.
Promote store campaigns with authentic product conversations and encourage colleagues to adapt constructively to changing priorities and new ideas.
Introduced monthly development check-ins and paired product learning for newer consultants, helping address retention concerns and sustain consistent service during busy trading periods.
Customer Experience Supervisor
Northlight Apothecary
Sep 2019 - Mar 2022
York, North Yorkshire
Coordinated customer service across a busy beauty and wellbeing shop, allocating floor coverage and supporting consultants with product advice and customer solutions.
Used weekly sales reports and customer feedback to identify changes in product demand, then adjusted team focus and replenishment priorities with the manager.
Trained new colleagues on customer conversations, till and stock systems, store standards and campaign information, building confidence through demonstrations and observation.
Supported recruitment activity by contributing practical feedback on candidates' communication, customer awareness and ability to work collaboratively.
Completed scheduled opening or closing duties and checked operational and audit records, resolving discrepancies with the duty manager.
Maintained attractive displays and reliable stock availability during campaign launches, coordinating tasks across the team while managing competing customer needs.
Senior Beauty Consultant
Willow Row Cosmetics
Feb 2017 - Aug 2019
Harrogate, North Yorkshire
Built repeat customer relationships through attentive consultation, clear listening and recommendations tailored to individual preferences and budgets.
Explained product benefits through concise demonstrations and storytelling, helping customers make informed choices across skincare and cosmetics ranges.
Monitored daily sales and popular product lines, alerting the supervisor to changing demand and supporting timely stock replenishment.
Took responsibility for assigned display updates and routine store operations, following guidelines while maintaining a welcoming and orderly shop floor.
Shared practical product and service knowledge with newer colleagues, supporting consistent customer care during busy trading periods.
Beauty Retail Adviser
Fern & Fable Stores
Jan 2015 - Jan 2017
Leeds, West Yorkshire
Provided friendly customer service in a high-footfall store, asking focused questions and listening carefully before suggesting suitable beauty products.
Learned core till, stock and store procedures quickly, contributing to accurate replenishment and well-presented displays.
Supported campaign activity by explaining featured products and keeping promotional areas clear and easy to shop.
Balanced customer requests with routine tasks through careful time management and dependable shift handovers.
SKILLS
Campaign advocacy
Store merchandising
Customer service
Customer Consultant coaching
Customer concern resolution
Sales target awareness
Inventory management
Audit documentation
Recruitment support
New-starter training
Product storytelling
Team development
Active listening
Retail systems
Beauty retail
MY CAREER
11.8Years
Retail Team Leader at Juniper & Vale (4.6 Years)
Customer Experience Supervisor at Northlight Apothecary (2.6 Years)
Senior Beauty Consultant at Willow Row Cosmetics (2.6 Years)
Beauty Retail Adviser at Fern & Fable Stores (2.1 Years)
LEADERSHIP, AWARDS & RECOGNITION
Recognised by the Juniper & Vale store manager in 2024 for consistent customer feedback and supportive coaching of new colleagues.
Contributed practical ideas on campaign communication, service consistency and team learning during quarterly store huddles.
Supported local beauty product donation drives through in-store promotion and volunteer coordination with colleagues.
EDUCATION
BA (Hons) Retail and Business Management
Leeds Beckett University
GPA: 3.8
2014
Leeds, West Yorkshire
CERTIFICATIONS
Level 2 Award in Customer Service, City & Guilds
2016
Retail Team Leadership: Coaching and Performance, Chartered Management Institute short course
2021
Emergency First Aid at Work
2024
PROFESSIONAL SKILLS
Customer Experience: Customer consultations, Service recovery, Customer feedback
Beauty Retail: Skincare advice, Cosmetics demonstrations, Product storytelling
Team Leadership: Colleague coaching, New-starter induction, Team development
Commercial Retail: Sales trend review, Performance targets, Campaign promotion
Store Operations: Opening and closing routines, Stock control, Store merchandising
Retail Administration: Till systems, Stock systems, Audit records
PROFESSIONAL AFFILIATIONS
Member, British Beauty Council, contributing to professional community discussions on beauty retail and customer experience.
Member, The Chartered Management Institute, engaging with a professional community focused on team leadership and development.

Freya Ali
Team Manager, Womenswear
07700 90XXXX
freyaali
Leeds, West Yorkshire, LS6 2QH
freya.ali@example.com
STRENGTHS
Department leadership
Set clear floor coverage and daily priorities for an 18-person team, keeping trading activity organised through changing customer demand.
Practical coaching
Use floor observations and one-to-one conversations to build product knowledge and help colleagues take on broader responsibilities.
Commercial judgement
Review sales, stock and customer feedback together, then adjust replenishment and product placement to keep key lines accessible.
Customer service
Step into till or fitting-room oversight when needed, resolving service issues and moving team cover to where customers need it.
Clear communication
Introduced shift briefings and task boards that clarified priorities and gave assistants a regular way to flag floor issues.
SUMMARY
Retail team manager with 11 years of experience leading departments and supporting day-to-day store operations across fashion and general merchandise. Plan sales activity, stock availability and product presentation while keeping customer service central to decisions. Lead teams of up to 18 Retail Assistants through clear task allocation, practical coaching and regular feedback. Use sales information and customer feedback to set priorities, resolve issues and adapt to changing trading conditions, working with store managers and neighbouring departments to maintain consistent standards.
EXPERIENCE
Team Manager, Womenswear
Calder & Rowe Stores
Aug 2022 - Present
Leeds, West Yorkshire
Lead an 18-person department team across daily trading, translating sales plans and delivery priorities into clear floor coverage and task allocations.
Review sales, stock and customer feedback throughout the week, adjusting replenishment and product placement to keep key lines available and the department easy to shop.
Coach colleagues through regular floor observations and one-to-one conversations, helping new starters build product knowledge and experienced assistants take on broader tasks while supporting colleague engagement and wellbeing.
Coordinate seasonal floor changes using planograms and visual guidelines, working with neighbouring departments to maintain clear customer routes during busy periods.
Step into till and fitting-room oversight when required, resolving service issues promptly and redeploying team members to meet changing customer demand.
Department Manager
Threadwell Retail
May 2019 - Jul 2022
York, North Yorkshire
Ran a busy clothing department with responsibility for daily sales activity, stock routines and presentation across weekday and weekend trading.
Introduced short shift briefings and task boards to clarify priorities, improve handovers and give Retail Assistants regular opportunities to raise floor issues.
Worked with the store management team on seasonal stock transitions, using sales patterns and delivery information to maintain availability without compromising presentation or commercial awareness.
Supported colleague development through on-floor coaching and structured induction, preparing several team members to cover keyholder and supervisory duties.
Assistant Department Manager
Oak & Alder Clothing
Mar 2017 - Apr 2019
Manchester, Greater Manchester
Supported department trading by organising floor replenishment, fitting-room cover and daily task completion during high-footfall periods.
Monitored product presentation and stock gaps, escalating delivery or availability concerns early so the team could prioritise customer-facing lines.
Took responsibility for shift handovers and customer escalations when the department manager was away, maintaining consistent service and clear communication.
Retail Supervisor
Willow Market Stores
Jul 2015 - Feb 2017
Sheffield, South Yorkshire
Guided a small shop-floor team through opening, replenishment and close-down routines, balancing customer assistance with timely completion of daily tasks.
Built early supervisory experience by supporting till operations, resolving routine service issues and sharing clear updates with the department manager.
SKILLS
Retail team leadership
Team communication
Visual merchandising
Customer service
Customer-focused decisions
Commercial awareness
Colleague development
Stock management
Store operations
Problem-solving
Task allocation
Team coaching
Sales planning
Till operations
Planograms
EDUCATION
BA (Hons) Business and Retail Management
Sheffield Hallam University
2014
Sheffield, United Kingdom
LANGUAGES
English
Native
Urdu
Intermediate
PROFESSIONAL SKILLS
Sales and Trading: Daily sales plans, Sales trend reviews, Trading floor priorities
Stock Management: Replenishment routines, Stock gap reviews, Delivery processing
Visual Merchandising: Planograms, Seasonal floor changes, Product placement
Customer Operations: Till operations, Fitting-room cover, Customer issue handling
Team Coordination: Shift briefings, Task boards, Floor coverage planning
Retail Service: Shop-floor assistance, Product knowledge, Service recovery
MY CAREER
11.3Years
Team Manager, Womenswear at Calder & Rowe Stores (4.2 Years)
Department Manager at Threadwell Retail (3.2 Years)
Assistant Department Manager at Oak & Alder Clothing (2.2 Years)
Retail Supervisor at Willow Market Stores (1.7 Years)

Joshua Phillips
Shift Manager
07700 90XXXX
joshuaphillips
Leeds, West Yorkshire, LS7 2AB
joshua.phillips@example.com
STRENGTHS
Visible shift leadership
Taking the lead on busy café shifts helped colleagues keep service friendly and the counter organised during peak periods.
Practical coaching
New starters received hands on guidance in cleaning, display and customer service, helping them settle into the team.
Customer care
Calmly resolving everyday order queries helped customers receive clear support, with complex issues passed to the manager.
Reliable handovers
A display and cleaning check at Cedar Lane gave both teams a clearer shift change and reduced missed shop-floor tasks.
Inclusive teamwork
Sharing tasks fairly and recognising colleagues’ different strengths helps create a supportive environment during busy shifts.
SUMMARY
Retail bakery shift manager with 14 years of experience leading customer focused food shops and service teams. Lead shifts in the Shop Manager’s absence, organise bakery preparation and maintain friendly service across counter, delivery, Click + Collect, drive thru and online orders. Coach colleagues, keep displays replenished and maintain clean, welcoming shop standards. Support inclusive teams by sharing tasks fairly and recognising individual strengths, with hands on experience in sandwich preparation, oven operation and food handling procedures.
EXPERIENCE
Shift Manager
Northgate Food Stores
Mar 2022 - Present
Leeds, West Yorkshire
Lead busy bakery retail shifts, deputising for the Shop Manager and allocating service, food preparation and shop-floor tasks across a team of up to 12 colleagues.
Coach colleagues on friendly, prompt service for in-shop customers and orders placed through delivery, Click + Collect, drive thru and online channels, resolving service issues before they disrupt the shift.
Coordinate sandwich preparation and oven use around trading patterns, helping maintain product availability while following established food handling and shop procedures.
Check displays throughout the day, arrange timely replenishment and keep a good range of choices available during peak periods.
Set clear cleaning and presentation routines, completing shift handovers that leave the shop tidy, welcoming and ready for the next team.
Build an inclusive team environment by sharing tasks fairly, recognising different strengths and supporting colleagues who need guidance.
Assistant Shop Manager
Cedar Lane Bakehouse
Oct 2018 - Feb 2022
Bradford, West Yorkshire
Ran day-to-day shifts in a neighbourhood bakery shop, coordinating the counter, ovens and replenishment when the Shop Manager was off site.
Helped newer colleagues develop confident customer service habits through practical coaching on greetings, queue flow and accurate order handover.
Organised sandwich preparation and baking schedules to balance fresh product availability with customer demand across the day.
Introduced a simple display and cleaning check at shift change, improving continuity between teams and reducing missed shop-floor tasks.
Retail Team Supervisor
Market Square Foods
Jun 2015 - Sep 2018
Huddersfield, West Yorkshire
Supervised customer-facing shifts in a food retail setting, directing a small team across service, stocking and shop presentation.
Supported customers with in-store and collection orders, resolving everyday queries calmly and escalating more complex issues to the manager.
Monitored stock levels on core lines and replenished displays before peak trading periods, keeping popular items visible and available.
Maintained a clean, orderly sales area by assigning routine checks and confirming completion during handovers.
Senior Team Member
Pine & Grain Cafés
Nov 2013 - May 2015
Wakefield, West Yorkshire
Took the lead on selected café shifts, helping colleagues maintain friendly service and an organised counter during busy periods.
Prepared sandwiches and baked items using ovens and established preparation routines, keeping the service counter replenished.
Showed new starters daily cleaning, display and customer-service practices, helping them settle into the team.
Shop Team Member
Town Pantry
Jun 2012 - Oct 2013
Dewsbury, West Yorkshire
Served customers in a local food shop, keeping transactions accurate and maintaining a helpful, approachable manner.
Refilled shelves and displays, checked shop presentation and completed routine cleaning tasks to support a tidy customer area.
Built a reliable foundation in food retail operations, shift teamwork and responding to customer needs.
SKILLS
Multi-channel orders
Display replenishment
Shift leadership
Customer service
Food handling procedures
Bakery retail operations
Inclusive team practices
Sandwich preparation
Cleaning routines
Shop standards
Oven operation
Team supervision
Team coaching
Shift handovers
Stock rotation
MY CAREER
14.4Years
Shift Manager at Northgate Food Stores (4.7 Years)
Assistant Shop Manager at Cedar Lane Bakehouse (3.4 Years)
Retail Team Supervisor at Market Square Foods (3.3 Years)
Senior Team Member at Pine & Grain Cafés (1.6 Years)
Shop Team Member at Town Pantry (1.4 Years)
LEADERSHIP, AWARDS & RECOGNITION
Recognised by the Cedar Lane Bakehouse manager for dependable shift cover and consistent handovers, 2021.
Provide informal peer coaching for new shop colleagues at Northgate Food Stores, sharing practical guidance during shifts since 2023.
EDUCATION
A levels and GCSEs
Dewsbury College
2010
Dewsbury, West Yorkshire
CERTIFICATIONS
Level 3 Diploma in Retail Team Leadership
2019
Level 2 Food Safety and Hygiene for Catering
2025
PROFESSIONAL SKILLS
Bakery and Food Preparation: Sandwich preparation, Bakery product preparation, Oven operation
Retail Shop Operations: Display replenishment, Stock rotation, Shop-floor presentation
Customer Order Channels: In-shop purchases, Click + Collect, Online food orders
Service and Checkout: Customer transactions, Order handover, Queue flow
Food Safety and Hygiene: Food handling procedures, Cleaning schedules, Hygiene checks
Shift Coordination: Shift handovers, Task allocation, Rota flexibility

Finley White
Deputy Store Manager, Visual Merchandising
07700 90XXXX
finleywhite
finley.white@example.com
Sheffield, S10 2TN
STRENGTHS
Commercial judgement
Used sales reports and customer feedback to adjust displays, bringing attention to opportunities that mattered on the shop floor.
Team development
Coached colleagues through regular feedback and practical guidance, helping department leaders build confidence and accountability.
Visual presentation
Connected launches, layouts and promotional displays to local sales priorities, keeping customer journeys clear and engaging.
Calm decision-making
Covered store leadership during peak trading, making day-to-day decisions and maintaining steady operational standards.
Customer service
Applied product knowledge and attentive service in customer conversations, helping shoppers make confident choices.
SUMMARY
Retail leader with 15 years’ experience in high-volume department stores, progressing from shop-floor sales to Deputy Store Manager. Lead large teams and store-wide Visual Merchandising across Fashion, Home & Beauty, connecting seasonal launches and commercial decisions with engaging customer journeys. Use sales data and customer insight to guide retail planning, support KPI achievement and maintain strong store operations. Coach department leaders, deputise for Store Managers and uphold stock, safety and presentation standards. Partner with colleagues to deliver consistent customer service and commercial performance.
EXPERIENCE
Deputy Store Manager
Northbridge Department Stores
Jun 2022 - Present
Sheffield, England
Partner with the Store Manager to translate the retail plan into weekly priorities for a high-volume store, aligning trading decisions, team deployment and customer experience across Fashion, Home & Beauty.
Lead a large team through regular coaching and performance conversations, developing department leaders and building a high-performance culture with clear ownership of service and sales KPIs.
Direct store-wide Visual Merchandising, coordinating seasonal launches, floor moves, layouts, displays and promotional activity to improve product visibility and make customer journeys more compelling.
Review sales data, customer insight and commercial performance with department leaders, adjusting presentation and promotional space to respond to trading patterns and support the wider commercial strategy.
Deputise for the Store Manager during absences, making day-to-day decisions and taking responsibility for overall store operations, compliance, safety, stock management and store presentation.
Maintain operational excellence by reviewing routines with team leaders, resolving presentation and stock issues promptly and keeping standards consistent in a fast-paced environment.
Visual Merchandising Manager
Westmere Retail Group
Sep 2018 - May 2022
Leeds, England
Managed Visual Merchandising across a busy department store, connecting seasonal campaigns and promotional activity with local sales priorities across Fashion, Home & Beauty.
Used sales reports and customer feedback to assess display performance, then refreshed layouts and product adjacencies to strengthen visibility and ease of navigation.
Planned floor moves with department managers, coordinating stock flow, signage and colleague briefings so launches were delivered accurately during peak trading.
Coached visual teams and department colleagues on presentation standards, building practical capability and consistent execution across selling areas.
Worked with senior store colleagues to align visual plans with commercial objectives while maintaining safe, compliant and well-presented departments.
Department Manager
Hawthorn & Vale
Feb 2016 - Aug 2018
York, England
Led a multi-category department team, setting daily priorities for service, sales, stock availability and presentation in a high-volume retail setting.
Reviewed trading results and customer comments with the store leadership team, adjusting product placement and promotional displays to address emerging opportunities.
Developed team members through on-floor coaching and regular feedback, supporting stronger customer interactions and reliable execution of store standards.
Coordinated stock routines and safety checks with neighbouring departments, resolving issues before they affected availability or the shopping experience.
Assistant Department Manager
Cedar Lane Stores
Jul 2013 - Jan 2016
Derby, England
Supported the department manager with daily trading, team deployment and customer service, taking ownership of opening and closing routines when assigned.
Helped deliver seasonal layouts and promotional displays, checking ticketing, product availability and presentation before campaigns went live.
Used sales and stock reports to highlight gaps and replenishment needs, helping the team maintain availability during busy trading periods.
Coached new starters on service expectations, safe working practices and stock procedures, improving confidence on the shop floor.
Sales Adviser
Rowan & Field
Aug 2011 - Jun 2013
Nottingham, England
Advised customers across fashion and homeware, using product knowledge and attentive service to support confident purchasing decisions.
Replenished stock and maintained clear, attractive displays, following promotional guidance and reporting gaps to department supervisors.
Contributed to seasonal floor changes and product launches, learning core visual standards and safe stock-handling routines.
SKILLS
Visual merchandising
Health and safety
Stock management
Sales analysis
Commercial performance
Department leadership
Customer experience
Promotional displays
Store presentation
KPI management
Team coaching
Seasonal launches
Customer insight
Store operations
Retail planning
LANGUAGES
English
Native
French
Beginner
MY CAREER
15.2Years
Deputy Store Manager at Northbridge Department Stores (4.4 Years)
Visual Merchandising Manager at Westmere Retail Group (3.8 Years)
Department Manager at Hawthorn & Vale (2.6 Years)
Assistant Department Manager at Cedar Lane Stores (2.6 Years)
Sales Adviser at Rowan & Field (1.9 Years)
LEADERSHIP, AWARDS & RECOGNITION
Recognised by regional retail leadership for dependable store cover and calm operational decision-making during peak trading, 2024.
Mentored new department managers on coaching conversations, presentation standards and practical team routines.
Coordinated cross-department support for seasonal launches, sharing effective display and stock-readiness practices with colleagues.
EDUCATION
BA (Hons) Retail Management
Nottingham Trent University
2011
Nottingham, England
CERTIFICATIONS
IOSH Working Safely
2023
Emergency First Aid at Work
2025
PROFESSIONAL SKILLS
Visual Display Materials: Display fixtures, Promotional signage, Mannequins
Store Layout Resources: Floor plans, Product adjacency plans, Seasonal layout guides
Retail Reporting Resources: Sales reports, Stock reports, Customer feedback records
Merchandising Equipment: Display plinths, Garment rails, Shelf systems
Stock Handling Equipment: Stock trolleys, Step ladders, Handheld ticketing devices
Safety Equipment: First-aid kits, Fire extinguishers, Personal protective equipment
PROFESSIONAL AFFILIATIONS
Member, British Retail Consortium, engaging with retail standards and industry developments.
Member, Retail Trust, participating in a professional community supporting people across retail.

Rosie Hughes
Head of Retail Operations
07700 90XXXX
rosiehughes
Richmond, London, TW9 1AB
rosie.hughes@example.com
STRENGTHS
Commercial judgement
Used sales, margin and stock information to set priorities across stores and ecommerce, keeping commercial decisions grounded in trading needs.
People development
Coached managers through seasonal trading plans and practical development conversations, helping them build confidence in leading their teams.
Customer focus
Linked product choices and service routines to visitor feedback, maintaining a quality experience for customers across physical and online channels.
Operational continuity
Set clear routines for peak visitor periods so colleagues could maintain dependable service and fulfilment during busy trading conditions.
Empathetic leadership
Built credibility with retail and support colleagues through calm, approachable communication and attention to team wellbeing.
SUMMARY
Retail operations leader with 18 years’ experience across heritage visitor attractions, premium retail and ecommerce, currently leading a 22-person multidisciplinary team and a £6.2m omnichannel operation. Balance sales, margin, stock availability and fulfilment with visible, hands-on leadership that sustains customer experience and team wellbeing. Coach managers and specialist colleagues, building rapport and clear priorities across retail, ecommerce and support functions. Coordinate trading plans, buying and merchandising, and order fulfilment, using sales results and customer feedback to guide decisions. Maintain business continuity through seasonal peaks and organisational change, and contribute to planning a visitor-site refit around customer flow, merchandising and ongoing trading. Bring practical commercial judgement and a calm, empathetic approach to independent decision-making.
EXPERIENCE
Head of Retail Operations
Larkspur Museums Trading Ltd
Apr 2022 - Present
London, UK
Lead a 22-person multi-disciplinary team across physical retail, ecommerce and support functions, delivering a £6.2m operation across visitor sites and online while balancing sales, margin, stock availability and service quality through hands-on, visible leadership.
Coach and develop the Store Manager, Shop Supervisor, Buyer, Merchandiser and Ecommerce Lead, as well as the Order Fulfilment Team, using regular performance conversations and practical development plans to strengthen accountability and team wellbeing.
Set shared trading priorities across stores and ecommerce, using sales, stock and customer feedback to guide range decisions, seasonal planning and fulfilment capacity.
Established clear operating routines for peak visitor periods, helping teams maintain business continuity and a consistent customer experience across channels.
Contribute to planning an upcoming retail refit, aligning customer flow, merchandising, operational requirements and project activity with ongoing trading.
Build rapport and credibility quickly with retail and support colleagues, taking an empathetic, proactive approach while independently resolving day-to-day operational issues.
Retail Operations Manager
North & Finch Retail Group
May 2018 - Mar 2022
Bristol, UK
Directed retail operations for a premium lifestyle business with 12 stores and an ecommerce channel, coordinating store leaders and central support around trading plans and service standards.
Worked with buying and merchandising colleagues to align product availability, presentation and promotional activity, balancing premium quality expectations with sales volume.
Introduced a shared review of store and online trading results, helping managers identify stock gaps and customer-service issues early and prioritise practical corrective action.
Coached store managers through seasonal staffing and trading challenges, building confidence in team development, customer recovery and consistent operational routines.
Coordinated store and ecommerce teams during a phased shop-floor refresh, maintaining customer access and fulfilment while new layouts and product displays were introduced.
Retail and Ecommerce Manager
Ashcombe House Retail
Jan 2014 - Apr 2018
Bath, UK
Managed day-to-day retail and ecommerce activity for a heritage visitor attraction, linking shop performance and online sales with the visitor experience and the organisation’s seasonal programme.
Developed product ranges with the Buyer and Merchandiser, using visitor feedback and sales patterns to select relevant stock while preserving the quality and character of the destination offer.
Improved order fulfilment hand-offs between online trading, stock control and dispatch, reducing avoidable order queries and giving customers clearer service updates.
Trained supervisors in service recovery, product presentation and stock routines, supporting reliable standards during busy visitor periods.
Store Manager
Field & Row
Jul 2010 - Dec 2013
Oxford, UK
Ran a high-footfall premium retail store, organising daily trading, customer service, stock control and team deployment to meet commercial goals without compromising presentation standards.
Used sales and stock reports to adjust replenishment and product placement, improving availability of core lines during seasonal peaks.
Coached colleagues in product knowledge and customer care, creating a consistent experience for regular customers and new visitors alike.
Assistant Store Manager
Whitlock & Lane
Aug 2008 - Jun 2010
Guildford, UK
Supported the Store Manager with daily shop-floor operations, team briefings, stock routines and customer enquiries in a quality-led retail setting.
Took responsibility for opening and closing procedures and accurate stock checks, helping maintain dependable service and orderly handovers.
Guided new colleagues through product knowledge and service expectations, building early experience in coaching and team support.
SKILLS
Retail operations
Customer experience
Stock availability
Buying and merchandising
Sales and margin analysis
Commercial performance
Retail team leadership
Visitor attraction retail
Retail refit planning
Omnichannel retail
Team wellbeing
Premium retail
Ecommerce trading
Order fulfilment
Team coaching
MY CAREER
18.2Years
Head of Retail Operations at Larkspur Museums Trading Ltd (4.6 Years)
Retail Operations Manager at North & Finch Retail Group (3.9 Years)
Retail and Ecommerce Manager at Ashcombe House Retail (4.3 Years)
Store Manager at Field & Row (3.5 Years)
Assistant Store Manager at Whitlock & Lane (1.9 Years)
LEADERSHIP, AWARDS & RECOGNITION
Recognised by the Larkspur Museums Trading leadership team in 2024 for maintaining coordinated retail service during a major visitor season.
Mentored newly appointed store managers through their first seasonal trading plans at North & Finch Retail Group.
EDUCATION
BA (Hons) Retail Management
University of Brighton
2008
Brighton, UK
CERTIFICATIONS
CMI Level 5 Certificate in Management and Leadership
2020
Retail Customer Experience and Service Recovery, Institute of Customer Service
2019
Google Analytics Individual Qualification
2021
PROFESSIONAL SKILLS
Retail Operations: Store operations, Stock control, Retail service standards
Ecommerce and Fulfilment: Ecommerce trading, Order fulfilment, Dispatch coordination
Commercial Analysis: Sales analysis, Margin analysis, Stock reporting
Buying and Merchandising: Range planning, Product presentation, Promotional planning
Customer Service: Service recovery, Customer feedback, Customer care
Team Management: Performance conversations, Development plans, Seasonal staffing
PROFESSIONAL AFFILIATIONS
Member, Institute of Customer Service, engaging with professional resources on customer experience and service recovery.
Member, Chartered Management Institute, participating in its professional management community.

Evie Begum
Area Manager
07700 90XXXX
eviebegum
evie.begum@example.com
Exeter, Devon, EX2 4AB
STRENGTHS
Commercial judgement
Used shop sales, profit and cost reports to identify emerging issues and agree practical trading actions with managers.
Developing managers
Regular coaching and succession conversations helped two supervisors prepare for, and progress into, management positions.
Consistent standards
Field visits connected brand presentation, food safety and health and safety checks with clear follow-up for shop teams.
Inclusive leadership
Listening to colleagues and recognising different perspectives helped build an accountable team culture around shared results.
Practical problem-solving
When rota gaps or cost variances appeared, reviewed the available information with managers and agreed workable responses.
SUMMARY
Multi-site retail operations leader with 18 years’ experience in high-volume food shops, progressing from frontline supervision to area accountability. Lead shop managers to deliver sales and profit targets through practical trading plans, careful cost review and consistent standards. Develop people through recruitment, coaching and succession planning, drawing on shop reports to identify issues and agree workable action. Maintain food safety, health and safety and brand presentation across multiple sites, while balancing staffing rotas with trading needs. Use clear communication and Microsoft 365 to share decisions and support teams.
EXPERIENCE
Area Manager
Cedar Lane Food Shops Ltd
Mar 2021 - Present
Exeter, Devon
Lead a portfolio of 11 food shops, setting shop operation plans with managers and reviewing sales, profit and customer service results to agree timely actions.
Convert regional sales priorities into local trading plans, using shop performance reports to spot opportunities and share effective practices across the portfolio.
Recruit and coach shop managers, using regular development conversations and succession planning to strengthen management cover and internal progression.
Provide visible field leadership through frequent shop visits, assessing brand excellence, food safety and health and safety practices; agree corrective action with managers and follow up on identified risks.
Review labour and other key costs, check variances against agreed budgets and adjust staffing rotas with shop managers to reflect trading patterns and service needs.
Coordinate the use of brand marketing materials and in-shop displays, checking execution during field visits and resolving practical issues with teams.
Use Microsoft 365, including SharePoint, Word, Excel, Outlook, PowerPoint and Teams, to share plans, analyse reports and communicate decisions with colleagues at different levels.
Foster an inclusive, accountable team culture by listening to shop colleagues, recognising different perspectives and celebrating shared results.
Multi-site Retail Manager
Moorland Pantry Retail Ltd
Oct 2017 - Feb 2021
Taunton, Somerset
Oversaw day-to-day performance across seven shops, working with shop managers on sales, profit and service objectives during a period of changing local trading conditions.
Introduced a consistent review of sales and cost reports, helping managers identify underperforming lines, investigate variances and agree practical shop-level responses.
Built a manager development and succession plan that matched recruitment needs to shop requirements and the approved staffing budget.
Carried out operational visits covering shop presentation, marketing displays, food safety and health and safety, then tracked agreed standards improvements with managers.
Reworked rota planning with managers around customer demand and labour limits, improving coverage at peak trading times without exceeding agreed costs.
Shared clear updates with senior colleagues and shop teams, using sound judgement to resolve operational problems and maintain focus on common targets.
Shop Manager
Pine & Hearth Bakeries Ltd
Jun 2013 - Sep 2017
Bath, Somerset
Managed a busy bakery shop and its team, translating weekly sales priorities into shift plans, service routines and clear standards for daily operations.
Analysed sales and waste reports to identify changing customer demand, adjusting product availability and recommending improvements to local trading plans.
Recruited and trained new colleagues, coached supervisors and prepared promising team members for broader responsibilities through structured development conversations.
Maintained food safety and health and safety practices through routine checks, staff guidance and prompt resolution of issues found during shop operations.
Controlled staffing rotas and monitored labour and other shop costs, investigating differences from plan and taking proportionate corrective action.
Delivered brand marketing materials and product displays consistently, coaching the team on presentation and customer service expectations.
Assistant Shop Manager
Harbourlight Bakery Stores Ltd
Aug 2010 - May 2013
Cardiff, Wales
Supported the shop manager with daily trading, team deployment and customer service, taking ownership of shift handovers and operational checks.
Prepared rota and sales information for management reviews, flagging coverage gaps and unusual costs before they affected shop performance.
Coached new starters in service standards, shop presentation, food safety and health and safety procedures, helping them settle quickly into the team.
Helped prepare promotional displays and checked that marketing materials were current and presented clearly to customers.
Retail Supervisor
Market Row Foods Ltd
Sep 2008 - Jul 2010
Bristol, England
Supervised frontline shop shifts, allocated tasks and supported colleagues in maintaining reliable service during busy trading periods.
Completed routine presentation, food safety and health and safety checks, recording issues and escalating them to the shop manager for resolution.
Monitored stock and daily sales information, sharing practical observations that helped the manager plan replenishment and staffing.
SKILLS
Coaching and succession planning
Food safety and shop standards
Manager recruitment planning
Retail reporting and analysis
Operational problem-solving
Brand and display execution
Shop performance planning
Multi-site shop operations
Inclusive team leadership
Health and safety checks
Sales and profit delivery
Labour and cost control
Regional sales planning
Staffing rota planning
Microsoft 365
LANGUAGES
English
Native
Welsh
Intermediate
MY CAREER
18.2Years
Area Manager at Cedar Lane Food Shops Ltd (5.7 Years)
Multi-site Retail Manager at Moorland Pantry Retail Ltd (3.4 Years)
Shop Manager at Pine & Hearth Bakeries Ltd (4.3 Years)
Assistant Shop Manager at Harbourlight Bakery Stores Ltd (2.8 Years)
Retail Supervisor at Market Row Foods Ltd (1.9 Years)
LEADERSHIP, AWARDS & RECOGNITION
Recognised by regional leadership in 2024 for consistent shop standards and effective manager development across the area.
Nominated by colleagues for a 2022 customer service commendation after supporting a shop team during a challenging trading period.
Mentored two shop supervisors through regular coaching and succession planning; both progressed into management positions.
EDUCATION
BA (Hons) Business and Retail Management
University of the West of England
2008
Bristol
CERTIFICATIONS
Level 3 Award in Food Safety in Catering, Highfield Qualifications
2018
IOSH Managing Safely, IOSH
2020
PROFESSIONAL SKILLS
Retail Operations: Shop operation plans, Multi-site trading, Shop standards
Commercial Performance: Sales reports, Profit reports, Cost reports
People Management: Recruitment planning, Manager coaching, Succession planning
Safety and Compliance: Food safety checks, Health and safety checks, Operational inspections
Labour and Cost Planning: Staffing rotas, Labour budgets, Cost variance reports
Microsoft 365 Applications: SharePoint, Word, Excel
Microsoft 365 Communication: Outlook, PowerPoint, Microsoft Teams
PROFESSIONAL AFFILIATIONS
Member, Institute of Grocery Distribution, engaging with professional resources and discussion relevant to food retail and grocery operations.
Member, Chartered Management Institute, participating in a professional community focused on management development and leadership practice.

Lucas Young
General Store Manager
07700 90XXXX
lucasyoung
Norwich, Norfolk, NR2 4AB
lucas.young@example.com
STRENGTHS
Commercial judgement
Used sales, availability and shrink information to agree practical store actions with department managers and protect customer choice.
People development
Coached new and experienced managers through planning and performance conversations, helping them take greater ownership.
Calm employee relations
Handled sensitive employee matters with respectful conversations, consistent HR processes and accurate records.
Operational coordination
Aligned delivery, replenishment and department priorities so colleagues could keep customer-facing areas ready during busy shifts.
Customer focus
Checked promotional presentation and daily standards from the shopper's perspective, keeping value and service visible on the trading floor.
SUMMARY
Retail operations leader with more than 21 years of experience progressing from shop-floor supervision to General Store Manager in large-format retail. Lead food, non-food, online fulfilment and customer service operations, using trading insight to improve availability, stock routines, delivery flow and store standards. Build accountable teams through coaching, recognition and consistent people processes, and manage complex employee relations with respectful, clear communication. Bring department managers together to deliver promotional activity, strengthen the customer value message and grow basket attachment. Career contributions include controlling waste and shrink, maintaining safe and legally compliant stores, and developing future talent across diverse teams.
EXPERIENCE
General Store Manager
Crownmere Supermarkets
Aug 2020 - Present
Norwich, Norfolk
Lead day-to-day operations at a large-format store spanning food, non-food, online and customer service, aligning department plans with trading priorities and customer needs.
Use availability, waste, shrink and sales insight to agree actions with department managers; strengthened stock routines and replenishment follow-up to keep key lines ready for customers.
Set a clear shrink strategy with managers, using stock checks, incident trends and shop-floor standards to target loss risks while protecting service and product availability.
Reworked delivery flow and task allocation with operations leads, improving how goods move from receipt to shelf and helping teams maintain productive, customer-ready departments.
Coach and recognise managers through regular floor conversations, using questions and specific feedback to build ownership, resilience and a pipeline of future talent.
Manage complex employee relations (ER) cases, applying HR policies and processes consistently and maintaining respectful, well-documented conversations.
Review promotional plans before launch, delegate preparation and check point-of-sale (POS) execution so activity lands to brief and on time with a strong value message.
Bring departments together around the sales agenda, encouraging healthy trading-floor competition and practical ways to increase basket attachment, including an additional item per basket.
Translate weekly trading insight into store operating plans with department managers, assigning priorities for availability, labour and service to sustain operational excellence and productivity.
Compare sales, availability and customer-service indicators across departments, agree corrective actions with managers and review results through trading walks to improve store performance.
Coordinate cross-department reviews of replenishment and customer-service handovers, testing revised routines with team leaders to resolve recurring delays and support continuous improvement.
Lead change briefings with department managers, inviting colleague feedback and recognising improvements to maintain team engagement and resilience through operational changes.
Operations Manager
Broadland Grocers
May 2016 - Jul 2020
King's Lynn, Norfolk
Directed operating routines across a busy superstore, coordinating food, non-food, online and customer-facing teams to sustain service through peak trading and seasonal change.
Used sales, stock and availability reports to focus replenishment and backroom routines, addressing recurring gaps without creating avoidable waste.
Introduced regular delivery-flow reviews with department leads, clarifying handovers and task priorities to improve the pace and reliability of stock reaching the shop floor.
Led shrink reviews using loss patterns, stock controls and colleague feedback; agreed department-level actions and followed up standards during trading walks.
Planned promotional launches with managers, checking labour allocation, ticketing and POS presentation against the brief and customer value message.
Coached team leaders through change and performance conversations, recognising good practice and building confidence to resolve routine challenges independently.
Applied HR policies and processes in employee relations matters, escalating complex ER cases appropriately and maintaining accurate records.
Worked with department leads to turn weekly trading results into practical operating priorities, assigning follow-up on stock availability and delivery routines to improve execution across the store.
Used peak-period labour and service data to adjust task sequencing with team leaders, protecting customer-facing coverage and maintaining productivity during seasonal demand.
Store Manager
Marketline Retail
Apr 2012 - Apr 2016
Cambridge, Cambridgeshire
Managed a high-volume food and non-food store, translating trading plans into clear daily priorities for managers and shop-floor colleagues.
Reviewed availability, waste and shrink information with department leads, then adjusted ordering, rotation and stock-check routines to address causes rather than symptoms.
Improved customer-ready standards by introducing structured floor walks and follow-up checks for cleanliness, product presentation, safety and legal compliance.
Coordinated online picking and customer service cover with store operations, resolving pinch points that affected order readiness and the in-store experience.
Developed supervisors through regular coaching and recognition, setting expectations clearly and encouraging respectful challenge and shared problem-solving.
Organised promotional activity and delegated setup checks, helping departments complete POS changes accurately and on schedule.
Reviewed department results with supervisors and agreed targeted changes to ordering and replenishment routines, improving shelf availability without increasing avoidable waste.
Set clear store priorities during trading briefings and delegated follow-up checks across departments, strengthening consistency in customer service and legal operating standards.
Deputy Store Manager
Hearth & Field Stores
Jan 2008 - Mar 2012
Peterborough, Cambridgeshire
Supported the Store Manager with daily operations across grocery, non-food and customer service, taking charge of trading priorities when delegated.
Reorganised replenishment handovers between goods-in and department teams, making delivery flow and outstanding stock tasks easier to track during busy shifts.
Monitored waste and availability reports with department supervisors, following up date rotation, gap scans and replenishment actions to protect service and stock quality.
Prepared promotional areas with team leaders, checking pricing and POS presentation against launch instructions before trading began.
Built supervisory capability through on-the-job coaching, clear delegation and recognition of colleagues who demonstrated initiative and dependable customer service.
Supported employee relations discussions by following HR processes, keeping records accurate and referring sensitive matters to the appropriate manager.
Coordinated shift priorities across grocery, non-food and customer service teams, reallocating tasks when deliveries or customer demand changed to maintain productive shop-floor coverage.
Department Manager
Coastal Value Retail
Jun 2005 - Dec 2007
Lowestoft, Suffolk
Supervised a grocery department, coordinating replenishment, product presentation and customer assistance across changing daily workloads.
Used stock checks and waste records to identify repeat availability issues, adjusting routines with colleagues to improve shelf readiness and rotation.
Prepared colleagues for promotional changes by allocating tasks, checking pricing and keeping displays aligned with the store's value message.
Trained new starters in customer service, safe working practices and department routines, giving constructive feedback as they developed.
Reviewed daily shelf gaps and rotation checks with colleagues, assigning follow-up tasks to protect product availability, reduce waste and maintain customer-ready standards.
SKILLS
Online fulfilment
Coaching and talent development
Large-format store management
Food and non-food operations
Availability and replenishment
Complex employee relations
Prioritisation and delegation
Waste and shrink control
Sales and basket growth
Promotional execution
Legal compliance
Operating plans
POS standards
Trading insight
Customer service
MY CAREER
21.4Years
General Store Manager at Crownmere Supermarkets (6.2 Years)
Operations Manager at Broadland Grocers (4.2 Years)
Store Manager at Marketline Retail (4.1 Years)
Deputy Store Manager at Hearth & Field Stores (4.2 Years)
Department Manager at Coastal Value Retail (2.6 Years)
LEADERSHIP, AWARDS & RECOGNITION
Recognised by regional leadership for consistent customer-ready standards during a major store refurbishment, 2023.
Nominated by colleagues for a store-level people development commendation, 2021.
Mentored newly appointed department managers in coaching conversations, operational planning and performance follow-up.
Contributed to local food donation partnerships through coordinated store collections and colleague volunteering.
EDUCATION
BA (Hons) Business and Retail Management
University of Lincoln
2004
Lincoln, England
CERTIFICATIONS
CMI Level 5 Certificate in Management and Leadership
2018
IOSH Managing Safely
2019
Level 3 Award in Food Safety Supervision
2016
PROFESSIONAL SKILLS
Retail Operations Platforms: Retail management systems, Electronic point of sale, Workforce management systems
Stock and Inventory Systems: Inventory management systems, Barcode scanners, Handheld stock terminals
Reporting and Data Tools: Microsoft Excel, Microsoft Power BI, Microsoft Access
Office Software: Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
Online Retail Platforms: E-commerce platforms, Order management systems, Click and collect platforms
Customer Service Systems: Customer relationship management software, Contact centre software, Customer feedback platforms
PROFESSIONAL AFFILIATIONS
Member, Institute of Grocery Distribution, engaging with professional development and retail industry insight.
Member, Chartered Management Institute, participating in a professional community focused on management practice.